Yatra Online / YatraTrip.in Complaints & Reviews

Yatra provides what it calls a :"fare protect scheme" where if after booking the international fares fall, they will remit the difference.

Normally the fares rise so they have little risk as fares rise closer to travel date.

However in may case the fares fell and after a lot of efforts they transferred about rs 3500 as ecash which was supposed to be for unrestricted use as they are returning the difference of fare.

However when i tried to use this ecash, they said that only 2% can be used for each domestic flight booking, and nothing against international hotels. This is a joke. You can much more discount than 2% by a variety of promotion schemes.

So do not go by their promise of "fare protect" or return of booking amount as difference if fares fall. You will get nothing.

Have booked for 1dec to 3 dec in courtyard marriott in madurai. Even while confirming my payment i have checked and taken screenshots. After my payment it tells me i have confirmed booking for goa on some other dates.
I really dont understand whts wrong with ur app. But this morning its has wasted a lot of my time. I have tried to call ur call center even she cant help much asking me to go back to your app to cancel my booking.
Now it's not refunding full amount. For no mistake of mine i have been penalized by yara

Hello team,

At the time of doing the hotel booking and this is the reference number "21968933" using the gift vouchers.

At that time, i had four more gift voucher of rs.1 k each which we were not able to apply at the time of hotel booking. These are the voucher numbers which i am currently not able to apply for bus booking and only one coupon is getting validated.

Please note — i have been told by holiday package team (Aditya, rahul & rohan) that i can use these coupon later on for bus booking but just now i have received a call and email from arun kumar and he mentioned that gift vouchers could not be used for bus and rail booking at all and only can be used for flight bookings.

So, overall right from the time of booking started, i didn't have a proper customer service at all, second please let me know how can i use this coupon, third please let me know if you guys cannot club all these vouchers offline and make it one, fourth please let me know if you guys can help me getting this voucher getting encashed as e-cash into yatra account, fifth if these gift vouchers can be encashed into my debit account.

Vouhcer details:-

1.) ygtvuc28id1i4l
2.) ygtv8o89j4inyd
3.) ygtv5v2nlt1lhx
4.) ygtvoaems1un8m

Image. Png

Kind regards
Sunny sinha
Mobile-[protected]/[protected]

Sonu singh
9:30 am (1 hour ago)
Second email —

Sonu singh
10:28 am (15 minutes ago)
To coepromoteam

Why you guys not picking the call

Sonu singh
10:43 am (0 minutes ago)
To bus, yatra.com, yatra.com, yatra.com, coepromoteam

Why the promo guys are not picking the call since yesterday. I am calling them still. What is this kind of customer service you guys are serving

I booked a railway ticket from varabasi to mumbai in yaata aop.payment was deducted from my account but i didn't get the ticket copy.i make a call in yatra customer care he sad that payment will refund in sometimes n taken utr number from me and afrerward he had blocked my number.i called him from many diffrent numbers bt he blocked all numbers.plzz revert me.i m going to police station.
Contact me-:[protected]

Dear sir/madam,

I am writing this email to you with lot of hope. Last 7 months has been very disappointing and frustrating for us due the issue i am discussing here.

We had done booking with yatra for going from pune to singapore and back (Round trip). Flight from pune was cancelled by jet so jet had given us booking from mumbai to singapore and return. Our flight was on 26th march 19 from mumbai. On 17th march 19, that flight was also cancelled by jet.

I had raised request for full refund (Rs. 79, 578.00) on 18th march 2019. Yatra raised refund request with jet on 28th march 19. Not able to understand why there was a delay of 10-11 days from yatra in raising the refund request to jet airways. It was a crucial period. Jet was quickly giving refund in that time window. My friend who also had the same itinerary had done booking through makemytrip. She got full refund from makemytrip in 3 days.

Have not received my refund yet in-spite of continuous follow up and multiple visits to yatra gurgaon office for last 7 months.

Yatra had initially replied to emails stating that refund will be provided in 15 days and then started stating that refund will be provided in 45 days. Did not receive the refund so far though it has been 7 months.

It is a very difficult situation for us due to medical reasons, humble request to help us in getting our refund at the earliest. I am having major medical situation (Suffering from stage 4 avascular necrosis of hips), in need o[censored]rgent funds. Let me know if you need my x-ray and doctor reports.

I have written almost 50 emails to yatra in this regard, have spoken to several associates in yatra (Ruby ji, mohsin and others) many times, my brother has been regularly visiting yatra gurgaon office as i cannot travel due to my medical situation. Also followed up with jet and iata on advise of ruby ji/mohsin. My brother visited iata office also 2-3 times. They had also recommended to speak to yatra management only for the refund.

Our jet airways e ticket numbers :[protected],[protected], [protected],[protected]

Yatra ra numbers : ([protected], [protected], [protected] and [protected]).

Request your urgent help in getting the refund from yatra/jet airways.

Thanks and regards,
Shaleen mathur
[protected]

Air Canada refunded our canceled tickets from Zurich to Delhi and provided us exact amount and reference number which was shared with Yatra.com.

Even after confirming thru email by Yatra.com about our refund will be processed with 24hrs, we yet recive our refund even after 15 days.

We are in the process of filing an FIR against their CEO and complaint in Consumer Forum for refund and compensation. Booking reference No.[protected].

Rajender Kumar
Deputy Director
Ministry of Home Affairs
Govt of India

Actually, i booked a ticket for my mom & dad, they were going to london to meet my elder brother and sister but mistakenly i booked the ticket before the visa start date, i agree with the amount deducted by the company for depart but return amount of that ticket should be returned.

It's really a bad policy/service with such a big booking company in india. At least the return ticket amount should be returned because it got canceled 3 months before the traveling date.

E-ticket number 1st[protected]
E-ticket number 2nd[protected]

I don't know why our government not taking any serious action on such frauds, to save the consumers otherwise they will not leave a single chance to grab the hard earn money of consumers.

This has happened multiple times in the past as well and same again this time.
I was trying to book mumbai-hyderabad one way flight. The payment got deducted through my bank account but no booking or confirmation was made.
They donnot even have a clear customer care number to resolve the queries. Just keep writing them emails.
Need my refund back. I will never transact on this website ever again after receiving my money.
Thanks but the poorest travel platform experience is on yatra.com

I ahve booked my tickets to kerala with yatra travel. The details are below. I have transferred 25k in advance and have not received the money yet and instead the tickets are also not booked.

Company name : yatra travel
Address in mail : office no 63 5th floor vardhman tower okhla new delhi 110020
Email id :- [protected]@yatratravel.co.in
Web :- http://www.yatratravel.co.in
Address on web site : panaji, goa & shimla, himachal pradesh

Bank name - oriental bank of commerce
Account name - yatra travel
Account number - [protected]
Ifsc code - orbc0101547

I live in london and was visiting my family because of my mother's sudden death. I wanted to book tickets from dehradun to delhi but due to technical error on yatra;s behalf the website picked up 29/10/2019 instead 29/09/2019.

I called straight away but unfortunately struggled. After few hours of constantly being online and trying to find a resolution i got through someone who confirmed its error on their part and they would call me back. They then somehow cancelled my ticket and said i did it. While i was talking to them they mentioned i am initiating web chat which i obviously declined as i was on calk with them. Due to shortage of time i complained and rebooked my tickets with make my trip but got nothing back from yatra and i had to pay for their technical error.

50000 rupees means £60.00 for me but the trust and authencity is gone.

I would appreciate if this could be acetated as i wont stop as its my hard earned money and i am not sitting here to pay for someone's mistake.

Hi,
I did enquired about thailand family trip with yatra.com 25th september & given quote of 33k person for travel dates from 31st sep to 4th october. As we have total 8 family members, sales representative asked me to pay 10000 inr as booking amount as flight cost will go high so that he can block for 8 people. Then i paid on same day. Due to some circumstances, i need to cancel this planned booking. Then i send email to yatra sales rep & talk to him to cancel my booking & refund. However yatra are reluctant to refund my 10k booking amount.
Pls help me.

I was booking the ticket from mangalore to jaipur on 30th september 2019, but while i was doing the transaction the session got timed out. A sum of rs 5790 got deducted from my bank account.
I need a customer care executive number to talk to. Yatra.com has pathetic services, dont have clear complaint options and well as their helpline numbers are also net working. While booking i didnt get the reference number too. So how should i claim my refund?
I want an immediate action to be taken on this account.

Hi Team,

I tried to book bus ticket (Trivandrum-Muvattupuzha) from Yatra(Mobile App) on 29th September, however due to some technical issue the ticket booking was unsuccessfuland app showed failed booking, also the amount got debited from my AXIS Credit card.

Email : [protected]@gmail.com

Kinldy help me in getting my money back as early as possible.

I have tried to book bus ticket 2 times, both time money is deducted from my amazon pay account but ticket is not booked.
Even they don't send any mail or notification of failed traction.
I got success message from amzon pay account.
I want to refund my balance as soon as possible.
Please find below transaction deatils of both times:

1. St transcation

Date: thursday, 26 september, 2019 5:29:25 pm ist
Seller: yatra online private limited
Yatra online private limited id: [protected][protected]
Status: successful
Transaction amount: rs.1, 425.00

Seller: yatra online private limited
Yatra online private limited id: [protected][protected]
Status: successful
Transaction amount: rs.1, 425.00

Please look forward again and again

Trying to book bus from delhi to mcleodganj, after paying the amount. Amount got debited and i have not receive any confirmation mail or booking id from your side. I used googlepay to transfer money, not even got any message from yatra, i only have debited message from bank and googlepay transaction history. Not even received reference no. To check bonking status.

I had booked an online air ticket in www.yatra.com for travel to austria on official duty. The booking reference no is[protected]. This is an internation air ticket for travel in oct 2019.
While browsing for fares in yatra during july, yatra person called me (Dont know how they keep watching), and insisted me to book early as the fares may go up. He also said about yatra assure policy that if there is any decrease in fare at a later date before journey, difference will be refunded as cash. And fares will be monitored by yatra daily and it is automatic. So i made the booking in july 2019. But now, i saw the fares are much lower now and yatra kept quiet.

Since the fare is rs 10000 less i raised the claim and yatra agreed to refund rs.9390 but only as ecash which i can use for tickets purchased in yatra and that too a maximum of rs. 300 at a time. This means i have to utilise the amount in 30 to 35 separate bookings. This is not given in the terms and conditions of yatraaasure.

H team,

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on february from hyderabad to london round trip for 2 (Myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown ng on their website either. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct against 2 very senior citizens and i have to approach the consumer forum.

Please help me receive my hard earned money.

Regards,
Prabhakar rao t

Dear Sir/Madam,
I have had an extremely bad experience with Yatra.com online flight ticket booking service. I had booked a ticket on the Tue, May 21 2019, 11:07 AM of an amt. of Rs.5058 for Thu, 23 May, 2019 from Delhi to Mumbai but after the payment the ticket status was shown this is unconfirmed ticket (PFA) to confirm your ticket kindly pay Rs.1268 more or you can cancel it your Rs. 5058 booking amount will be refunded to your...

I have booked a flight from yatra for my grandma from kolkata - hyderabad-kolkata with pnr number y03x7. My grandma got medical exigency and couldn't travel. When i checked in the website for cancellation and refunds (15 days earlier from travel date) it showed only 414 rs refundable against 7000 rs tickets, the tickets were partially refundable.
I don't think its a good business gesture to refund passengers so low amount, its closed to non-cancelled tickets. I just wanted to know what loss you incur by cancelling a ticket and refunding the amount (If cancelled within a reasonable time frame, i am not talking about cancelling within 24 to 48 hours).
I believe its a profit to you because you will sell the ticket anyways to someone else with a higher price so why charging both parties?
Its completely unfair to give 400 rs refund on 7000 rs ticket. I understand, the airline and yatra have polices but i think its just to make more money from helpless customers as they have to agree to your terms and conditions if someone need to travel for medical purposes.

Hi all,

I have booked train ticket from yatra.com by paying through amazon pay, money got deducted but yatra is saying no booking is done, although amazon has shared a details of transaction.

After all this when i mail yatra support for help they sent me automated mail replying will get back to you in 24 hr. Still 4 days are getting passed none has called me no movement has done by them.

So i am thinking of taking a legal action against them. Please guide me how to do that