Yatra Online / YatraTrip.in Complaints & Reviews

I have booked flights from hyderabad to paris and amsterdam to hyderabad on 19 th april and later on next day i found a doubt about name format for which i have placed a request online through mail.later as it was taking time to get call from their side i placed a cancellation of my ticket with booking refrence number[protected] after reading their terms and conditions.in which they said that without cosent of customer they are not going to initiate cancellation of ticket.after some time i got call from their customer care person in which he clarified me about the name format which does not need any changes.so i asked him not to cancel the flight ticket with ref no.[protected].but on 22 april i found an update saying that my flight wit above refno. is cancelled.i spoke to person of them in which he was just saying sorry for that and also he cant do anything for that, also said that it was system fault ...for which i said as per your terms and conditions you should not cancel the ticket without consent of customer, for which he was just saying appology...but i lost 67000 for flight tickets of 2 persons.i asked them as it was their system fault they should return my money or book another ticket for 2 people to same destination.

I had booked through yatra online private limited bangalore my flight tickets for travel from ccu-bom-paris-dfw (Usa) on 05.05.2019 with a payment of rs.96014.00 to them which they informed on 16.4.19 as being cancelled.

However, when i asked for refund they are repeatedly emailing the same message as "please be notified that jet airways has temporarily suspended all operations. All jet airways flights have been cancelled. We can help process the cancellation of your booking and due refund shall be initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline."

Incidentally, i was forced to re-plan my journey and they did not adjust the refund amount. As such i am also paying interest for the cancelled booking as it was booked with six months emi option.

Beside that, as my journey is coming closer on 06.5.2019 and they are creating the financial constraints not refunding the money, i have no other option but your intervention to arrange the immediate refund.

Wrt yatra reference no[protected] and pnr no eodnqj for jet airways flight (9w819) from kolkata to mumbai on 7th june 2019... Plz let me know whether the jet airways flight be operational.
If all jet airways flight are cancelled then request you to either give alternate flight for the abive date direct flight in alternate aurline or cancell and guve full refund so that i can book alternate flight booking.
Do request to refund rs 16245 as jetairways seems to have grounded all their operations.
So ask yatra/jet to refund total fare or arrange for alternate direct flight booking for same date on 7th june 2019 in liew of above mentioned reason.
Any i may have to pay extra i i book alternate flight as fares might have increased

Booking reference[protected]
Pnr cj4hqa

I booked the indigo ticket on-line with yatra for my wife shilpa for 12 jul from delhi-ahemdabad - dubai.
After mixed up pnr generated the refund process itself has been absurd with the on line site suggesting that zero refund would be granted. The helpline employees are the most disrespectful people and are not wiiling to understand the customer point of view, blatant lies by the staff is just not acceptable. I simply wish for the refund to be processed,

However the airlines and the aggregator charging a customer more than 50% of the cost of actual travel just for cancelling a ticket is absurd, i wonder if that can be rectified.

Last friday i purchased 4 train tickets from howrah to katpadi junction. It costed me 2768.60 rupees. But after 20 minutes yatra.com send me an email that they would send me the refund because they couldn't get me these tickets. It has been a time but i didn't get my refund and whenever i checked the status of my refund, it showed me nothing.
Yatra ref[protected]
Transaction id[protected].

Dear sir/ma'am
I have proceed for book flight ticket of 5907 rs from bangalore to delhi on 02 april 2019 with yatra.com but due to some technical issue in yatra.com my ticket was not confirmed and my amount debited from my account.
I have received a message from yatra.com that my amount will be refunded.
After two days on 04 april i have received message from yatra.com that my amount refunded but till now amount has not credited in my account.
I have visited in my bank with my yatra reference number but bank says they can't do anything please call to yatra.com

All screenshots attached please find.
Email. [protected]@gmail.com
Transaction id: 0lu[protected]c
Reference no.: 1e058748at7608333

Please support

Regards
Himanshu tyagi
Tata motors ltd.
[protected]
Himanshu. [protected]@tatamotors.com

Samunder Budhwar on 25 march 2019, I was Complaint to Yatra company about my whole refund.
I have not received any amount from the yatra.com ticket bearing reference no.[YT35249543] booked on 24th FEBRUARY from DELHI to NADI via SINGAPORE round trip for 1. Jet airways has given necessary comments to yatra regarding full refund but I have not taken any refund from yatra I called many times to customer care number but they told me that my refund will be credited in my account till 17th April. But didn't receive money, I called again and then they tell me your money will be credited in your account 24th April. I am contemplating legal actions against this hairchhmaint,

I have booked return flight ticket (In spice jet) for kolkata to hyderabad for 4 adults using yatra.com. Total cost of 4 return tickets were approx 26, 000 rs. I am a high end user of sbi card and my bank has provided me a coupon of 25, 936 rs for yatra. I have used the coupon to book ticket and the rest of the amount (Approx 1936 rs) i have paid via credit card.

Now on both the occasions spice jet has changed/cancels the flight and provided full refund. The same has been cancelled by yatra customer care. But while providing refund yatra has refunded only 1936 rs (Which was paid using credit card) and giving a logic that coupons can not be refunded. This is nothing but a system of financial fraud. I want to lodge a case of cheating and mental harassment against yatra.com

My booking reference number in yatra is[protected]. Yatra has confirmed me over email that they have received full refund from airlines.

My points are simple:
1. I did not cancel any flight, the airline has cancelled the flight and provided full refund. Then why i will not get the coupon back? And it is a very big amount.

2. The coupon which i have achieved from my reward points of sbi card was of high value and validity of the coupon was for next six month. Under this case why can not yatra refund me the coupon?

3. I never never asked for money refund. I have requested give me the same coupon back and i will reuse for another future booking. But after continuous follow up i did not get any response.

4. Yatra customer care and management has a tendency to fraud. I did not get money back and airlines provided a full refund, then where is that 24, 000 rs gone? It can not be like coupons can not be refunded. This is a clear case of cheating.

I would appreciate if strict action will be taken against such fraud organizations and i want to get my coupon back. Will appreciate your help and support.

Hello,

This is regarding an international ticket booking ATL - HYD round trip. This is first time I booked tickets from yatra, and it is very bad experience. Before booking ticket it shown 2Pcs of check-in baggage allowance in both outbound and incoming sectors. But after booking, Yatra sent a ticket with return is having only one piece of baggage. After seeing ticket immediately I tried to reach Yatra customer care online chat for cancelling it. Unfortunately Chat support is only for domestic. They had given me [protected] number to connect telephone customer care. This number never connected from US I Tried multiple times. Next they had given me [protected]@yatra.com mail id, I sent mail with screenshots but they did not reply for email after 24 hours. Next again I connected to Yatra online chat support They said they will arrange call back to my number that is also never happen. Then again I asked them to connect call immediately and we will be continue be online on chat. Then for god sake I got call from yatra They said yes even they can able to see 2 Pcs of baggage for both inbound and outbound sectors, There is some technical issue with system, they said they will resolve it. But now they are not replying to my mails, Emirate said that is agents fault they has to convert my return special ticket to saver ticket. I would like to take this as serious and I want to fight on same. Please do need full for it
Please find attached photo before ticket booking where it showed 2 pcs of baggage for return.

Dear yatra,...

Pls find the confirmation mail for the bus booking schedule on 12th april 2019.. At 8.10pm.. On that day when called the bus provider to know the where about of the bus we were informed that the bus has been cancelled 2days before and the money had been refunded.. On asking why weren't informed prior they said very coolly contact yatra...

The service of your team is pathetic as i was not informed about the cancellation nor the money is refunded.. It's showing as scheduled and i m getting mails for feedback.. I was traveling with my senior citizen parents and children and this last minute cancellation has caused lots of mental trauma and inconvenience.. We had already done further booking of resorts and return tickets. We had to leave on 12th. Due to your inefficiency i had to incur additional 4200 and book non ac sitter in national bus service.. Had we we're informed prior i would have done alternate arrangements. The bus service has informed that the money is already refunded then why is it not credited back to my credit card. Moreover i want refund of 4200 also which i had to incur due to your neglegence..
We have trusted yatra for his service but this time it was very painful as my parents and children have suffered a lot during the journey.. As it was at last minute we had no choice to take a non ac bus till ratnagiri and then rickshaw further to ganapatipule..

Kindly refund my money at the earliest

Deepti raool
[protected]

On fri, mar 29, 2019, 11:28 pm yatra.com wrote:

Yatra.com
Customer support
[protected]@yatra.com
[protected]@yatra.com
.

.

Dear mr. C s devarajan,
Congratulations! Your bus booking is confirmed.
Booking reference number[protected]
Please find your e-ticket attached with this email.

.

Bus details

Mumbai
12 apr 2019 |07:30 pm boarding time
08:10 pm ganpatipule
13 apr 2019 | 07:00 am
Pnr
44v65rcb
Duration: 11:30:00
Operator
Sai travels chembur
A-c sleeper (2+1) boarding point
Goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump
Seat no (S)
10l11l12l13l14l9l seat type
Slslslslslsl operator pnr
90944873
For boarding point & timing related queries, please contact the bus operator:[protected], [protected]
Passenger details
Master. Aryan raool (Child)
Mr. C s devarajan (Adult)
Mrs. Deepti raool (Adult)
Miss. Drisana aich (Child)
Mrs. Kabita saha (Adult)
Mrs. Indira devarajan (Adult)
Payment details
Total fare rs.6300.0
Ewallet amount used rs.50.0
Ecash earned rs.250.0
Amount paid rs.6250
Total amount
Payment received via quick book rs.6300.0
Confirmation details have been also sent to: sms: +91 [protected]
Wishing you a happy journey!
Yatra.com

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Terms and conditions
Valid identity proof is mandatory to travel
Partial cancellation is not allowed
Bus tickets can be booked online at www.yatra.com and through yatra mobile app only
All bus bookings can be cancelled online from my bookings section under customer support on our website www.yatra.com
For assistance with existing booking, please contact us at [protected]@yatra.com between 10 am to 7 pm only.
In case of any urgent cancellation, please write to us at [protected]@yatra.com. We will confirm status within 24 hours
For assistance other then cancellations, please write to us at [protected]@yatra.com and we will revert within 24-48 hours
Ecash earned on bus can be redeemed for bookings bus, flights and hotel bookings as per terms. Please log in to our website www.yatra.com for detailed terms and conditions
Important:
Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com

I have booked yatra to celebrate my, my son’s birthday and our marriage anniversary in bali (Reference number yh4885502). Overall experience of booking was horrible but since i have booked no other option. At the time of booking i made it clear that i need extra bed and it was mentioned in the vouchers as well. When i landed in our hotel, four points by sheraton, i was told no such request was made and i made atleast 5 calls to yatra and...

My booking ID is[protected] and my confirmation number is YAT[protected].
I was cheated by yatra webside and hotel.i booked hotel worth 1747 rupee to Hotel Sharanya near warangal station.
when i reached hotel hotel manager straightly denied about hotel booking and say they dont have room.If room was booked how can he denied.or further qurey he said that he gave someone that room and give me room which is non AC and dingy where toilet are not even flushed by month and it is soo dirty that i cannt even taken any pic.that lodge is also distant from that hotel and in middle of night in dirrerent lodge vishnu lodge.
I roam for 3 hour just because of yatra.com irresponsibility and carelessness.
next day i had an interview and i claim all to yatra.com for giving me mentle torture.I got checkin in different hotel in late 12 night.
i need all compensation but how can yatra compensate my mentle torture in midnight.
when i asked hotel person to give me recipt or somethig they just straight denied and misbehave with me.
Yatra.com Have to take resposibility for that.
I also attached the misbehavior video of hotel person when i asked for BILL or any document which i can show.
please refer the Yatra claim of room https://www.yatra.com/hotels/hotels-in-warangal/sharanya-hotel.i also attached photo of same room.
https://drive.google.com/file/d/1jZl61DGKX1s68acpnZ1v1s0qq978NYWr/view?usp=shari...⇄
this is link of video of hotel person who misbehave with me

I booked my packages for canton fair in china before one month they took there payment in two parts till then they used to call regularly and all... Before 2 days they give me tickets and group visa and all.. When i arrive airport they told me ur ticket has been cancel we will refund ur amount all... They told same thing to whole group... They give us fake tickets and all... No body picked up call and give proper solutions to us... They cancel tickets by there own which was told by air india executive they cheated us and our hopes... All were enthusiastic to go there by yatra people cheated us... Never ever i suggest them to any one...

Dear sir,
If bus operator cancels the ticket and informs on the day of journey
Then should operator refund us the amount more than the booked amount?
Because if we cancel the ticket we have to bear the cancellation
Charges, then why should not operators? As passengers have to re-book
The tickets for the journey which is cancelled by an operator & it may
Involve several difficulties & problems like unavailability of tickets
Or hiked prices.

Same happened with me, operator informed me at 15:51 on 3rd of april
2019 however my journey was scheduled at 19:45 same day. I have
Attached the screenshot of messages received from operator ie
Kaveri travels.

Tickets details booked through yatra app:
Operator-kaveri travels
Ticket1:
Pnr: 448t5p6n passenger 01:
Seat-6l
Operator pnr
Kaveri5219502-kt-32a

Ticket2:
Pnr-448vcz53 passenger 02:
Seat-4l
Operator pnr
Kaveri5219502-kt-32a

It was a matter of 3rd april & mr. Arya mithilesh responded on 10th of april & he was speaking of only one ticket. When i asked about refund of my second ticket, he said for this you have not emailed us. So, it means the grieved & troubled customer has to re-book the tickets & together with that customer has to write emails for the refund of their own money. Will it called a torture by yatra's people?
Inspite of refunding the amount as soon as possible for the cancellation done by operator, he is asking for another email for another ticket. There is no value of customers' time.

After 7 days he responded towards my email and he wants further 7 days for the credit of refund into my account. Should such type of companies exist in our nation who know only to exploit their customers?

Sir,

My booking no :yh4907742. I was made a payment on[protected] of rs.23452 + 3, 000.
The detail as mentioned below.
Cancellation ref no:18557547 date 10-04-19

Booing ref no:yh4907742

Fare details
Base price: r. S 25, 369
Taxes: r. S 1, 083
R. S 26, 452 rs.26, 452

Cancellation ref no:18557547 dt:[protected]

I want to cancel a trip the policy of cancellation is 30 days before departure 25%, but
They told me they are deducting of 15, 000 instead of rs.6, 000. I cancelled on 10-04-19

Pls do the needful.

Refund deduction amount is higher than that cancellation policy

Sir,

My booking no :YH4907742. I was made a Payment on[protected] of Rs.23452 + 3, 000.
The detail As mentioned below.
Cancellation Ref No:18557547 Date 10-04-19

Fare Details
Base Price: R.s 25, 369
Taxes: R.s 1, 083
R.s 26, 452 Rs.26, 452

I want to cancel a trip the policy of cancellation is 30 days before departure 25%, but
they told me they are deducting of 15, 000 instead of Rs.6, 000.

Pls do the needful.

I am booking ticket online from mumbai to lucknow air india ai-625 on 25th april, 2019. Actually this ticket are cancelled by us. Ticket cancelled reference no.[protected].
We received massage after cancellation is,
"refund request for yatra booking reference number[protected] has been processed in 9 sec. Your refund transaction id for a refund of rs.915 is [protected]."
But, on this time no any refund in my account. So, please check your transaction and give us reply on urgent basis.
My mobile no. [protected] (Mr. Pravin pathak)

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on 15th march from guwahati to mumbai round trip for 2. Jet airways has given necessary comments to yatra regarding full refund but your company is showing a paltry sum of 2168 instead of 25000 refund. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct and i have to approach the consumer forum.

Hi,

This is in regard to the bus cancellation refund not provided by yatra.com. The traveller cancels the bus trip a few hours before the trip with the excuse of non availability of driver for holi. Also, after the cancellation the bus fare has not been refunded and we had to go through a lot chain mails to ask for refund still no use.

Date of incident: wed, 20 mar 2019
Client number: operator
Goga ji bus services
[protected]
[protected]

Full description of the incident: after booking the bus seats at yatra and getting confirmation tickets we get the call from bus operator that the bus has been canceled due to non availability of driver because of holi. When we asked for refund he said it will be provided by the site after 3 days due to holi. However there had been no response from the site and we had to connect with the site for our refund and still no luck.

I booked a indigo flight ticket from new delhi to guwahati and a amount of rs. 4264 is deducted from my account and no flight information or flight ticket has been sent by yatra.com. I have paid the money from google pay app and i have all the details of my transaction details the google transaction id and the upi transaction id and it's payment is showing to yatra online private limited (Yatra tez payment).