Yatra Online / YatraTrip.in Complaints & Reviews

Booked a flight to srilanka but canceled due to the bombings. Yatra is not processing the refund it is more than a month now.

Yatra reference number yt35999727.

Even after repeated calls and complaints, there seem to be only delays from yatra.

On april 23rd call was made to yatra and refund was initiated.
On the same day, the refund was initiated to the other vendor too (For return tickets)

On april 30th the other refund was reflected from the other vendor but not yatra.

On calling them again they said they were waiting for airlines approval.

I tried speaking to the floor manager but was refused by the agent citing his non-availability, and assured that refund will be processed by may 21st.

It has been 7 days and 5 working days after their time. No refund has been processed.

Dear madam /sir
I have booked a package after discussion of your executive sonali singh. Now my tour is completed she is neither response nor pickup my call.

I am waiting for my separate taxi bill as per discussion with sonali singh and his senior. But she is thinking ek murga to kat gya. Kindly advise us this is routinely behaviour of your organisation. If not then send separate my taxi and flight bill.

1- coimbatore airport to ooty hotel taxi bill dt 15 may.
2-ooty to kodaikanal hotel taxi bill dt 17 may.
3-kodaikanal to madurai taxi bill dt 19 may.
4-madurai to rameshwaram taxi bill dt 20 may.
5-rameshwaram to kanyakumari taxi bill dt 21 may.
6-kanyakumari to trivandrum taxi bill dt 22 may.
7-flight bill trivandrum to delhi dt 22 may.

Regards
Rajvendra kashyap

Yatra is a fraudulent company who believes in earning money from customers by any means.
Yatra officials have misguided me by malafied intension and cheated ₹310000/- from me on the name of foreign tour. And now not refunding the money.
Even not answering the calls & mails...

The worst company i have seen in my life is yatra.com

Full details are attached herewith in screenshot for your reference.in case of any query please feel free to contact the undersigned.

Regards
Shoyab khan

My flight was cancelled by the airlines. But i have been charged online processing fee and discount which comes to a total of close to rs. 1500. When i contacted yatra through chat, i kept getting the same answer that it's per policy.

It's totally unfair. Yatra does not have a proper contact number to talk to. All the numbers displayed on the site do not exist. Why would yatra display that airline option? It is never mentioned in the terms that i would be charged this amount even if the airline cancels the flight. Why would discount amount matters if the flight is cancelled? Booking ref no:[protected]

I booked my ticket to boston and the flight got rescheduled just 8 hours before the departure. I had to cancel the booking the same day on 24th march 2019 and the refund request was made. So many phone calls and emails has been exchanged and i was assured that the the money will be refunded within 3 weeks. It has been more than 8 weeks now that no response from the company. Infact they have stopped replying to my emails and hardly have any answer when i call their customer care. Infact they issued the ticket without the ticket number and it had only yatra booking number so i can't even call delta airlines for the refund status.
They are big cheat and must be booked for their frauds.

World association of newspapers — yatra booking failure & refund - booking reference :[protected]

1 review
Wan-ifra south asia pvt ltd, #54, 3rd floor,, siet admin building, kb dassan road,, chennai, chennai district, tamil nadu, india
Prabhu natrajan on may 16, 2019 mark as resolved

Hi

I booked a ticket to chennai to colombo in yatra for 11169/-. Even though transactio0n was successful friom bank side, i dint get the confirmed ticket for more than hours, then i called the customer for for 5 times with 2 hours of interval between each, every time i was given fake commitment that they will call me back as the system doesn’t has any information.

I am literally fed up with yatra service. My gift vouchure of 10000 is redeemed but ticket confirmation failed, after calling customer care they said they will call back and confirm the status and i will be able use the gift voucher with in minutes. But when i tried after 8 hours also its not working, they are asking me to call in touch with bank. If i call bank they say its a successful transaction from their end, so they cant refund unless yatra write to them.

I have all the call recordings and reference numbers. Also later at one stage customer support people b started dis continuing my call just like that.

I booked yatra europe super saver package id - yh4880869 / yh4880888 for 4 adults and 1 child on 14th march 2019

Following are my concerns:
1. No one reverts over mail and calls unless we chase them by continuously calling and mailing.
2. Promised 4 star hotels and offered a 2 star hotel in paris where we've to stay maximum 3 days. This was confirmed for visa application. Later on raising an issue, now they're saying you won't get it but also not sharing the details of hotels for all locations. They say it is the policy to share it 3-5 days before departure.
3. Total cost - inr 1, 78, 070 per person for adult and inr 1, 19, 270 for child out of which we paid rs 192500/- as booking amount (1.5lac) and visa fee (42500). Day before visa appointment we're asked to pay visa fees at vfs on the promise that they'll refund the amount paid which is not done yet.
4. Offer of discount through hdfc payment was offered which meant rs 6000 instant discount and rs 13000 as cask back within 90days of payment. There agent guided me at the time of booking to avail this offer on second installment. But now they're refusing on pretext of bank offer is no more applicable. I could have paid this amount before but they guided to pay on second installment. Now they're offering only 10k discount and asking me to bear rest of 9 k.

I had booked a flight by yatra.com (Mr ankit kumar) and had travelled by indigo 6e-738 flight from hyderabad to delhi on 08 jan 19. Pnr no is yip1kd. I had requested for a travelling certificate mentioning fare details for the purpose of reimbursement for the expenses i have made during the travel. However airline company have refused to provide the traveling certificate and fare details. Kindly request forward me travelling certificate and fare details in my email id [protected]@gmail.com

On 12/5/19 i got mail from you that including my tour plan in that what i missed
In simla mall road or has
1mall road
2 christ church
3 ridge
4 haha ghar
5 jhaku rope way
6 wax museum
In manali local attractions
1 rotang pass
2 manu temple
In chandigarh
1capital complex
2 open hand
I don't know what i miss after doing this much of payment. This kind of service i never expected

I have made a booking vide id yh5036721 with yatra.com. Due to some unavoidable circumstances i have requested the team on 8th may (15 days prior to the departure date - departure date is 23rd may 2019) to reschedule my tour plan for next month ie june.in spite of repeated followups no reply came till 13 th of may. Suddenly the officer at their end started following up for payment and not resolving the query for the mail pitched on 8th of may 2019. After some communication i got a revert saying that the amount deposited will be forfeited. My question to the team is that is it so ruled terms that the reschedule of the tour was not possible in the said case in-spite of conveying 15 days prior to the departure date. (Being a traveler have some basic knowledge that the same can be done). However if a person is following for confirmation of said mail sent of 8th may, team comes suddenly before a weeks from departure date for payment and till date i haven't got a reply that why it took around more than 5 days to start a discussion and 6 days to reply that the said reschedulement of the trip is not possible (All of the communication is on mail however no mail confirmation on mail from the company site except amount being fortified). Again a question asked that the terms and condition sent on mail doesn't contain the clause or any word for reschedulement. It means that if a person is planning an international trip (As in most cases a common man plans the travel approx more than 15 to 30 days advance and is unaware about the un expected hassle coming his way during the time between travel date and booked date) he will be at the risk of loosing the money paid towards the booking to the company. No incidental instances or any other claim will be entertained is what i have experienced while booking the said tour with yatra.com. However also making a request to give 24 hrs towards final confirmation on 15thmay 2019 on the said booking/ request is also not entertained. Strange british rules followed where in let the customer go to task we will not deviate any of our terms inspite asking repeatedly and highlighting the points. No mail with proper justification on reason of not able to cater the postponing of tour and no clause in the sheets highlighted confirming reschedulement not possible. The force conveying that your money is lost in a single line says the treatment to the customer. The unorganized and unreliable replies (Only on phone no written confirmation) without any proper authority to take a clean decision on customers hard earned remuneration. Totally depressed with the attitudes and replies.

Strange they have also barred me from putting a mail in a complaint box via their complaint site

Resolution requested for postponement of travel dates and as of now entertained with a rigid answer of not possible. You live or die you need to travel as per our plans or forget the amount paid.

I booked for himachal yh4452419 in simla you shown kufri only remaining i made my own for jhaku and mall road. Kullu in plan your cab driver forced me to have river rafting in paraglading.in chandigarh you provide out skirt hotel with consulting me you changed that earlier hotel i paid extra 6500 rs i booked you given me one gift voucher that not valid any where in bangalore in chandigarh also 4 place only i never expect from your end any local tour operator do better then this

I booked bus ticket from delhi to rishikesh. It gave me a departure time of 11:15 pm and left the location as advised by mr sanjay that the bus is supposed to left by 10pm from ramakrishna ashram marg near piller no 9 and 10. So i missedd the bus because as mentioned in ticket.. Not the same is not affected while i returned in reference time[protected]Rishikesh to delhi) yet worked exactly as the itinerery details. So what happened in onward travel that that itinerery gave me a wrong time rather i had to suffer a great loss after i missed the bus. I had to pay fare for auto from r k ashram margto bus station forth 200 inr at nght and bus worth 1560 inr details available.. And the hasle that i had to face... Me sanjay was very rood and he also misguided as did by the itinerery... I need to be assisted for my loss. This should have happened... I need a resolution at the earliest for the entire loss...

I had booked domestic tickets via yatra. I needed to reschedule for 2passengers. I tried to do the same via website but yatra site was not working so i raised compaint. After 5-6 days the issue was still not resolved. I talked to customer care and they only asked me to get in touch with airlines (Indigo). So i talked to indigo and did the reschdulling of 2 passengers and cancellation of ticket for other 2.

Now when i am asking for refund, yatra is deducting service fee. I want to ask what service in my case they provided. There system is not working. Their customer service are not capable. Customer himself has to talk to airlines. Then what kind of service they provide. They are just looting hard earned money of customers.

Booking ref no:[protected]

I have never in my life experienced such a poor customer service from any travel or any other service provider company.
My go air flight for maldives got cancelled and yatra never cared to inform me about the same. When i got to know it from airlines itself, i contacted yatra people and that turned out to be the most disappointing customer service i have ever experienced. It took me three attempts to finally reach a person who was ready to listen what my concern was and after listening he gave me a standard response to wait for 2 hours for a call back. I waited for half the day and there was no call back. I called again and requested to speak with a supervisor and that person said he is transferring my call t the supervisor right away and got rid of the call. On the other hand, the supervisor kept me on mute and did not interact at all inspite of my numerous attempts. I waited for 26 minutes on the call, and nobody responded. The customer service people tell you to you to write email and wait for call back but you wont get any call back or any response to emails.
Forget about providing a resolution or refund, they dont address and entertain the customer only at the first place to know what the issue is. Stop calling yourself as india's leading travel partners becuase you have only brought shame to the travel industry by your poorest customer service. Another and very fine example of why make my trip and goibibo are the trusted and leading brands.

Yatra is not initiating the refund of jet airways ticket which was cancelled by jet.

I already checked with jet airways, as per them they have initiated the refund for all cancelled flights.
But yatra is not ready to initiate the refund for the same and moreover they have very poor highly unprofessional customer care unit who do not know how to interact with customer.

Below are my details for the booking.

Yata booking reference id:[protected]
Pnr:xccryc
Flight no. 9w 460
Maa - bom

Hi, i had booked a flight from mumbai to barcelona and back for 2 adults via yatra reference no : yt32541604. Going flight was jet and coming back was klm flight.
Jet cancelled flights, so did klm but there was no intimation from either them or even yatra of cancellation or refund. After hours of waiting in queue at yatra's ivr, the agent said we will get back on mail.

I called jet airways as well as klm, both confirmed that the refund has been sent to yatra already. I again called yatra and on my requesting for proof of cancellation, i got a mail 3 days ago dated 24th april, that "we can help process the cancellation of your booking and due refund shall be initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline.". There were no commitment or timelines given for refund. This is after jet confirmed that our pnr is already updated with refund status and they have asked yatra to initiate the refund.
I am shocked that yatra doesnt give timeline or commit to pay. Yatra has received the payment but is not releasing the same. This is cheating. Yatra needs to refund my amount paid immediately. How can they keep client's money and keep lying to us. Pls help get this in order urgently. Thanks

Booked a ticket for three passengers on yatra for a multi city flight from delhi to the us and back. The flight was on delta and part of the itinerary was operated by jet hence got cancelled. Contacted yatra but they were of no help so contacted the airline directly and was put on an alternate itinerary but final re-issue of ticket has to be done by yatra. Unfortunately they lack the basic competence to execute something like this. They don’t reply to emails. The phone customer service does nothing apart from apologise and request for 2 hours more, 24 hours more, 48 hours more. They assure a call back because they can’t do anything else but never call back either. This has been going on for more than a week and it is the most frustrating experience. Complete disregard for customers. I have other bookings dependent on this but they are least bothered since to them the money in received so now they can ignore.

Hi, i had booked a flight from mumbai to canada and back for 2 adults + 1 child via yatra reference no : yt35082107. Going flight was ethiad and coming back was jet airways flight.
Jet cancelled flights, so did ethiad but there was no intimation from yatra of cancellation or refund. After hours of waiting in queue at yatra's ivr, the agent said we will get back on mail.

I called jet airways a week ago, they said refund send to yatra. I called ethiad, they said refund sent, speak to yatra. However apart from a mail received 7 days ago on 18th april, there has been no refund from yatra. I have even called several times, and the agents have same standard reply that we are taking it up from jet airways and we have no information on when the refund will be initiated.
We again contacted both jet and ethiad and they reconfirmed that yatra has received the refund, but yatra refuses ti return or commit. Pls see screenshot of chats with jet & ethiad confirming the refund to yatra.
Yatra has received the payment but is not releasing the same. This is cheating. Yatra needs to refund my amount paid immediately. How can they keep client's money and keep lying to us. Pls help get this in order urgently. Thanks

Hi Team,
This is to inform you that yatra is a travel company with false hope, false promises and a true fake company. They offer holiday package on phone with lucrative offers but when comes to deliver the same they cheat people very smartly.

Same happened with me. I would request you to kindly take action against them. They are cheating with us.

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Re:'ya:18788265' jet airways grounded ans status of flught pnr eodnqj

Yatra.com
To
[protected]@yahoo.co.in
22 apr at 2:24 pm
Dear ms minakshi,

Greetings from yatra.com!

This is in reference to your query dated 22nd apr'19 under booking reference number[protected].

We are an online travel portal assisting customers with their travel ticketing needs. As you are aware that jet airways has temporarily suspended all operations. I can help process the cancellation of your booking and due refund shall be

Initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline.

Ask yatra jet to give me full refund. Also ask them to give me rs 6000 more as for same date and similar time indigo flight fare for 3 passengers were rs 6000 tgan what i paid for jet.
During time i booked jet... Both flughts were of same time.
Finally paid rs 3000 more for same date but for morning flight... Which was also available for around rs6000 less in march 22nd when i booked jet airways flight.