Yatra Online / YatraTrip.in Complaints & Reviews

Address: Chennai, Tamil Nadu, 600125

Website: YATRA.COM

Dear Sir

I have noted that YATRA is cheating the clients.

Yatra feels that customer is fool and expect to dance to their tunes.

I am giving below the details

I have booked for Srilanka package and the id is YH 4363425 and the travel is to starts on 23.08.2018.

Unfortunately my passport was held up with British high commission as I applied for UK VISA.

I informed that to Yatra on 22nd Aug and asked them to reschedule that date.

I was informed that the date is reschedule o 01.09.2018 and I have to pay aditional Rs 15000/ .I immediatelyI informed YATRA on 24th AAUG that the freight is very high on 01.09.2018 and ask for dates either on 29 Aug
or 2nd Sep.

There is no confirmation from YATRA ans today on 27th Aug and I have been informed that it is
rescheduled on 29th but the charges are Rs 20000/ instead of Rs 15000/

I would like to point out that totally I have paid only 31000/ which included freight. now the freight on 29TH Aug is Rs 17000/ and this additional Rs 20000/ totally I have to spent Rs 37000/ .

For the original package I was charged only Rs 31000/ and for reschedule I have to spent Rs 37000/ which is nothing but only cheating. YATRA thinks all are fools and can be cheated

I expect YATRA should reconsider its charges, otherwise I have no other option expect to go for consumer
forum and to for legal case . Expecting this, I have recorded all the conversation which I had with
YATRA in my cellphone .

I informed YATRA about this but no reply from them

I will also want to ensure that this YATRA cheating should be known to other public by social media like Twitter, Facebook and other web site like mouthsuht .com etc.

N.Hariharasubramanian

Oct 9, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mr Subramanian,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share the correct Yatra booking number as we are not able to find any booking details with the given number.

Thanks
Yatra Care.

Verified Support

Aug 28, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian,

Greetings from Yatra.com!

We are not able to access any booking with the reference number you have shared, this seems to be an invalid reference number, kindly check and share the correct reference number or your registered email ID to enable us to check the details.

Regards,
Yatra Care

Verified Support

Aug 31, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian,

Greetings from Yatra.com!

Request to kindly share the above requested details for us to assist you.

Thanks
Yatra Care

Verified Support

Sep 04, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian,

Greetings from Yatra.com!

We hereby would like to remind you to DM us the required details. This will enable us to assist you in resolving your concerns.

Regards, Yatra Care

Verified Support

Sep 08, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Yatra.com

It's very unfortunate, i am keep getting false promises regarding my refund. It's already been26 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,
Jimmy singla

Oct 1, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Jimmy,

Greetings from Yatra.com!

We regret for the delay. Your refund is in process, please bear with us until we get this closed on priority.

Regards,
Yatra Care

Aug 28, 2018

Updated by Jimmy Singla What is reference number ?? Why refund is taking so long time.

Verified Support

Aug 29, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi Mr. Singla,

We regret for the inconvenience caused to you!

We are getting this checked with the concerned team. Request your patience in the interim.

Best Regards, Yatra Care

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Address: Rewa, Madhya Pradesh, 173025

Dear sir we had booked the ticket on 14/8/2018 due to some technical problem transcation was not completed. Our account was deducted by rs.6156.00 but our ticket was not booked. We had booked ticket from other site afterwards.
Refrecnce no.[protected]

Bank refrecnce no.[protected]

Till now i havent got the refund back.
There service is poor that i continously do call to their customare care executive and doesnot get any respnose0

Sep 25, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Aman,

Greeting from Yatra.com!

We regret the inconvenience caused to you. As per our record full refund of INR 6156.00 was processed from our end on 16th Aug 2018 in your same mode of payment. The Refund reference number has been shared with you on your register email ID on 22nd Aug 2018. In case the credit is not appearing in your account within 7 days of the refund processing date, we would request you to contact the grievance cell of your bank. You should provide them the ARN/RRN number to trace the transaction.

Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank.

Best Regards,
Yatra Team

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Address: Visakhapatnam, Andhra Pradesh, 530007

Pnr is jyvg9s. I pad 7800/- for indigo flight from vizag to kochi via bang. But due to floods on 15.8.18 they canceeld the flight from bang to kochi. The refund amount offered to me is rs. 1995/-. They are praying for these disasters to occur so that they can milk a dead cow. Ppl are stranded co of kerala floods and they don't care how difficult situation they are on.

Sep 23, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 23, 2018

Updated by Shru J On complaints they call back and talk back as if they are debt collectors. No empathy no resolution just putting it in the customer. Blaming the victims . Milking the dead cow.

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shruti,

Greeting from Yatra.com!

We regret the inconvenience caused to you. As per our finding our team was in contact with you and as checked passenger had availed the partial journey from VTZ -BLR and as per airline BLR -COK sector was cancelled and full refund of INR 1995.00 from airline and INR 134.00 Yatra convenience fee is refunded. Total refund of INR 2129.00 has been processed from our end.

Best Regards
Yatra Care.

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Address: Kurnool, Andhra Pradesh, 518003

Website: www.yatra.com

Today, I have booked flight from Ahmedabad to Bangalore on Yatro online app travel dated 22.08.2018. Booking reference number is[protected]. While booking in the app, It has not asked my permission to have insurance and insurance amount of INR 538 has charged to me. I have thought that it was convenience fee. After booking immediately i called to yatra customer care and i asked them to cancel my insurance and refund me the amount but they have denied it. I have also mailed to [protected]@yatra.com. I request consumer complaint department to help me to get my amount of INR 538 as the same has done without my consent. My flight booking is of the date of 16th Sep 2018 and today approx 1 hour back only I have booked the flight.

Aug 29, 2018

Complaint marked as Resolved

I have received a email from yatra.com that the amount has refunded to my account. I same issue should be closed by their call centre executive by raising a complaint but he has refused to do so.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kunal,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kunal,

Greeting from Yatra.com!

We would like to inform you that refund of INR 537.00 against insurance has been processed from our end on 23th Aug 2018. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks
Yatra Care.

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Website: Yatra.com

I booked an Etihad ticket (Ref[protected] from Yatra to avail 40kgs student baggage. My ticket shows only 30kgs. On contacting customer care, they say i should have been 'more aware' while booking. They agreed on call that it wasn't my fault. Why should I then have to pay extra for no fault of my own? They denied changing my allowance. Worst service.

Aug 24, 2018

Complaint marked as Resolved

Ticket re-issued with 40kgs allowance.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Pracheta,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share the screen shot for the booking flow for us to take it further.

Thanks
Yatra Care

Aug 22, 2018

Updated by Pracheta18 See, I go through your student offer itself. Please tell me how it's my fault.

Aug 22, 2018

Updated by Pracheta18 This was the flow when I booked my original ticket as well. And all the terms mentioned in the offer are fulfilled. Still I did not receive 40kgs allowance

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Pracheta,

Greeting from Yatra.com!

As per our records our team was in contact with you hope your query has been resolved and ticket is re-issued with 40 Kg baggage.

Thanks
Yatra Care.

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My air india flight ai634 got cancelled on 4th july 2018 from bhopal to
Mumbai. I had already got the boarding pass issued. First yatra said that you have travelled on this ticket. Then when it was communicated that the flight got cancelled, they said they will check with the airlines and get back to us. After many reminders, finally they accepted that the flight has been cancelled. But they were not able to process our refund. We have been writing mails to yatra and following up for refund but nothing is happening. I am still waiting for refund from yatra. Do not buy tickets from yatra as their services are not at all up the mark.

Sep 28, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shiney,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Aug 25, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shiney,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Aug 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shiney,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

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Hi,
I have booked flight tickets of kerala but as there is a natural calamity in kerala, i have to cancel my flights of december'2018 [reference:[protected]].

I have paid ~rs.23792/- and the refund i am being offered by yatra is just rs.6000.
If i would have booked the flights directly from airlines, they would have refunded me the money with just rs.2000/- per person per sector charges i. E. Rs.20, 000 refund.

Only due to natural disaster i have to opt out of kerala family trip.

As a reputed organisation, yatra should refund my money with minimum cancellation charges. If not, i would have to take this matter to grievance cell.

Regards,
Deepak

Sep 20, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greetings from Yatra.com!

We would like to inform you that as we have checked the booking is for December month and as booking can be cancel on full refund till 26th Aug'18 as per airline policy. Hence, normal cancellation charges would be applicable on it which was shared with you by out call center team. Therefore, kindly share your consent to proceed it further, we will be happy to assist you.

Thanks
Yatra Care

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Address: Kamrup Metropolitan, Assam, 781007

I booked hotel room in hotel mount & mist, ooty through yatra hotel booking for 15th august to 18th august, 2018 vide your booking ref no.[protected]. Due to natural calamities, mysore to ooty road was disrupted from 10th aug/18 onwards as reported in electronic & print media in bengaluru. I tried to contact hotel mount & mist at their contact no.[protected]/0423-[protected] but found no reply from the ist one and 2nd one says does not exist from 12th, 13th& 14 aug, 2018.in view of this uncertain condition i being a senior citizen wanted to either cancel or reschedule my vacation and contacted your customer care on 13th & 14th aug. Frantically but in all occasions your customer care people (Mr adil, mr connel, srikant & others) reply that hotel is not agreeing either to refund or reschedule my itinerary & ask me to contact hotel personally. Once i contacted hotel mount & mist at mob. No[protected]Given by your customer care on 14thaug) hotel personnel refused to refund or reschedule asking me to contact yatra hotel booking as i hv booked the hotel through yatra only. I am astonished at such behaviour on either side and going to loose my booking money of rs.7141/= for no fault of mine as due to prevailing natural calamities in this region i wanted to revise my tour plan. Well this is for your information that i am a regular air ticket booking registered customer of yatra.com but feeling disgusted for such unprofessional behaviour of yatra.com. Under this circustances i request you to do the needful to address my above complaint of refund/rescheduling of visiting dates to maintain your integrity with customer like me.

Sep 24, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Aug 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Thank you for your patience!

We would like to informed you that as we have checked the amendment and cancellation is not possible as the hotelier is denying for it. Hence, we would request you to kindly speak with the hotel directly regarding this and connect with us again for any further assistance required.

Thanks
Yatra Care

Verified Support

Aug 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

As per the records we team advised you as per the hotel policy and they denied for cancellation. However, we are checking once again with the hotel. Request your patience in the interim.

Best Regards, Yatra Care

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A

Aannjjuumm

from Srinagar, Jammu and Kashmir

Aug 23, 2018

My account have been debited for the transaction against which i did not got ticket on 2 aug 2018 through my mobile app for sector srinagar to new delhi please look into the matter as yet i have not got the amount rs.3352 back
regards

yasir majid khan

Reply

Yatra Online / YatraTrip.in Customer Care's response, Aug 23, 2018

Verified Support

Dear Majid.

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share your register email ID used at the time of booking for us to assist you.

Thanks
Yatra Care.

Yatra Online / YatraTrip.in Customer Care's response, Aug 30, 2018

Verified Support

Dear Majid.

Greeting from Yatra.com!!

We regret the inconvenience caused to you. Request to kindly share your register email ID used at the time of booking for us to assist you.

Thanks
Yatra Care.

Yatra Online / YatraTrip.in Customer Care's response, Sep 2, 2018

Verified Support

Dear Majid.

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care

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Address: 122018

This is in reference to my booking with yatra (Ya:[protected] for thailand following is discrepancy with money taken by yatra and services rendered

1. Visa fees

As per by booking visa fees was included, however due to delay at yatra end, it could not be processed and i had to take visa on arrival

Visa fees - 16,[protected] bhat) - 8, 400 (Refund received = rs 8, 400 balance due (Plz check with nidhi saxena and mr anshul in this regard, all email communication available with her. Booking person mr anshul sharma)

2. Siam niramit show
As per booking (Plz check with mr anshu sharma who was contact person during booking) dinner included in the payment done from my end. Please refer the email cimmunication below in this email
Actually no dinner serviced in entry ticket given to me (Matter reported to yatra representative nidhi saxena through my email dt 3rd jul, next day to actual visit to siam niramit)
I had to pay 400 x 4 = 1600 bhat ie 3300 rs

i have sending request to yatra representative nidhi saxena) for the balance refund of the services not rendered by yatra but money taken at time of booking

I request your help in getting my refund of rs 11, 707

It has been almost 2 months since my first complaint but still issue not resolved. Request an early reply. Please call me at my no [protected].

Thanks & regards
Tapish

Sep 13, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tapish,

Greeting from Yatra.com!

We regret the inconvenience caused to you, We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Aug 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tapish,

Thank you for your patience!

We would like to informed you that as we have checked our team has sent you an e-mail on your registered e-mail Id regarding your issue. Hope you have received the same. Hence, we would request you to kindly check the same once and reply on that e-mail itself to resolve your query asap.

Thanks
Yatra Care

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Address: Gurgaon, Haryana

Website: yatraII

1. We have booked three ticket by go air for[protected] and the flight was cancelled by go air. Your reference no is[protected]. Under this reference no. Six tickets were booked and three were cancelled by airlines itself as the flight was canclled and two tickets of indigo we have cancelled. The cancellation refund no. Given by goair is 72927181. The indigo refund no. Is tye27v and pyj1wi. Sorry to say, being a senior citizen also, i am not getting any response from you. I have to make the payment of my card, kindly refund the amount immediately to my account

Sep 10, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Saroj,

We regret for the inconvenience caused to you!

We would like to inform you that passenger needs to inform us once flight was cancel by you or airline, so that we can get to know about it as we do not receive any flight status manually from their end. We have checked we haven't received any information from your end also on this. That's why, your refund was not process from here. Now, as you have escalated the same to us, we are getting this checked and do the needful asap. We would request you to kindly wait. Request your patience in the interim.

Thanks
Yatra Care

Aug 10, 2018

Updated by sarojvijra I have lodged a complaint against yatra for not crediting the refund, in response to my complaint, somebody from yatra called me and asked for my card no. How can they ask for the card no. When i have booked the ticket through them using my card, they should refund the amount to my same card account. I don't know whom shall i approach to get the refund of my four airtickets

Verified Support

Aug 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Saroj,

Thank you for your patience!

We would like to inform you that as we have checked your refund of INR 11315.01 has been processed from our end on 10th Aug'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. For any further assistance feel free to connect with us.

Thanks
Yatra Care

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Address: Gurgaon, Haryana

Website: www.yatra.com

I had booked a hotel in Munnar for 11th Aug. Due to the current Kerala situation, I had to cancel my trip to Kochi. Out of Rs 7000, Yatra refunded 3000 only. Since this was a genuine case, they refused outright to refund my entire money. They told me I should have called prior to cancelling the tickets. But I did the same with my flight booking and they have informed that if the situation is same during my flight timing, they will look for refund. This is outright cheating as there was no means I could have made the trip. They should have proactively refunded my money.
Booking Ref No.[protected]
Booking Date- 7th August
Booking Cancelled - 9th August
Booked for 11th August
Hotel Name- Orchid Highlands Munnar

Sep 12, 2018

Complaint marked as Resolved

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Aug 12, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com.

As per the records team advised you that refund is processed as per the hotel cancellation policy. For any further assistance, feel free to connect with us.

Thanks, Yatra Care.

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Address: Ahmednagar, Maharashtra

Hello yatra

Its a bad experience for me to make a online booking with your company. I wanted a ticket from ahmednagar to nagpur and the cost showed was 808.00 for 1 passenger and i made the payment but finally i got a message saying the ticket has not booked and i got message for debit of rs. 808.00. Now i want a complete refund. Till date i have'nt recieved any refund credit.
* ref. No.[protected]

The refund reference number (Arn/rrn) for this transaction is [protected]

Please send me a confirmation mail that my refund has been done

Thanks

Vasant k sangale
[protected]

Sep 8, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 08, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Vasant,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We would like to inform you that refund of INR 808.00 was processed from our end on 1st Aug 2018 in your same mode of payment and refund details was also shared with yo on your register email ID. We would request you to contact the grievance cell of your bank. In case bank deny for refund, Request to kindly share bank written document's for us to take it further.

Thanks
Yatra Care.

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Address: Gurgaon, Haryana, 122001

I have booked the tickets through yatra.com for going from delhi to hyderabad and return journey. The goair has cancelled the flight and refunded the amount to yatra on[protected] vide reference no.72927182, still the amount is not reflected in mu account.
2. I have cancelled the tickets for going to delhi to yderabad and return journey andthe tickers were cancelled by me on[protected]. Indigo reference number is tye27v and pyj1wi. Soeey to say, yatra people are not responding

Sep 7, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Aug 07, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi,

Thank you for your patience!

We would request you to kindly share the correct Yatra booking reference number to enable us to assist you as we are unable to find any details with the above given reference numbers.

Thanks
Yatra Care

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Address: Kamrup Metropolitan, Assam

Website: www.yatra .com

Hey... I have created my new yatra a/c today i. E. On 05/08/2018 for railway booking. So 12:11 my booking was done for 3 passengers for kancahjunga express from guwahati to njp on 13 august but for some reason i had to cancel but before that when i paid the amount through my debit card within secons the money was deducted from my account rs 2070 but their was no confirmation mail or message that my booking is successfully confirmed. I cancelled my booking and i got a, message

It was written that" refund and request for yatra booking reference no [protected] has been processed in 9 sec. Your refund transaction id for a refund of rs2070 is...

After that at5:00p. M i tried to track my refund status but it was showing nothing i put myreference no. And email and clicked submit but nothing is happening. So i want to know will i get my refund?... If yes then when and how will i find it or there will be no refund and it will be a fraud case?

Sep 8, 2018

Complaint marked as Resolved

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Aug 05, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Regret the inconvenience you have gone through. Request you to please share us your registered email ID and amount charged to enable us to assist you.

Thanks, Yatra care.

Aug 05, 2018

Updated by Aisha Sehgal My Registered email id is www.[protected]@gmail.com. AND my booking referencenumber is[protected]

Verified Support

Aug 07, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Ms. Sehgal,

Regret the inconvenience caused to you.

The refund of INR 2070.00 has been initiated from our end Yatra.com takes 24 hrs to initiate the refund. If payment has been made by a private bank, it will reflect in the same account within 48 working hours and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks, Yatra Care.

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S

Sidharth Sridhar

from Ernakulam, Kerala

Aug 10, 2018

I am Sidharth Sridhar. While booking the train tickets from yatra.com from Patliputra station to chapra, an amount of Rs. 106/- was deducted from my account but ticket was not booked. The transaction reference number is INB/[protected]/YATRA ONLINE PVT LTD. Kindly issue the refund at the earliest.

Reply

Yatra Online / YatraTrip.in Customer Care's response, Aug 10, 2018

Verified Support

Dear Customer,

Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.

Thanks,
Yatra Care

S

Sidharth Sridhar

from Ernakulam, Kerala

Aug 10, 2018

I am Sidharth Sridhar. While booking the train tickets from yatra.com, an amount of Rs. 106/- was deducted from my account but ticket was not booked. The transaction reference number is INB/[protected]/YATRA ONLINE PVT LTD. Kindly issue the refund at the earliest.

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Yatra Online / YatraTrip.in Customer Care's response, Aug 10, 2018

Verified Support

Dear Customer,

Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.

Thanks,
Yatra Care

Yatra Online / YatraTrip.in Customer Care's response, Aug 19, 2018

Verified Support

Dear Customer,

Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.

Thanks,
Yatra Care

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Website: www.yatra.com

Sir,
On 27.07.2018 train ticket booking has failed and amount has debited, two
Times for rs 1506/- + rs 1506/- i. E total rs 3012/-. Massage received that your booking failed amount will refund with in 5 to 7 days. But said amount has not yet to be refund.
That booking ref no is[protected]. And[protected]. Bank txn#[protected]. And txn#[protected].
Details of booking of train ticket,
Bolpur santineketan west bengal to dharmanagar rly station tripura
For the date of journey on[protected].in the name of arindam pal. Mobile no
[protected]. E-mail id [protected]@gmail.com

Sep 5, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Chandan,

Greeting from Yatra.com!

We regret the inconvenience caused to you! We would like to inform you that refund of INR 1505.00 + 1505.00 was processed from our end on 27th July 2018 in the same mode of payment. Request to kindly check your register email ID as refund details has been shared with you. We would request you to contact the grievance cell of your bank with the shared refund details and in case bank deny for refund, Kindly share bank written document for us to take it further.

Best Regards
Yatra Care

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I booked ticket on[protected].
hotel name- hotel dee marks

booking amount was deducted from my account but the ticket confirmation is awaited.
All the numbers given as costomer support are out of service. please resolve my case at earliest.
registered email address - [protected]@gmail.com
registred mobile no. [protected]
booking reference UPI ref no.[protected]

Sep 2, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Majid,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Aug 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Majid,

Greetings from Yatra.com!

Your refund of INR4934.00 has been processed from our end on 02'Aug. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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Yatra team is not concerned about clients issues. They just ask clients to do most of the things in the visa process and pay the amount on time.

They provide clients with third-party vendors for visa appointments & assistance over there. Sometimes they don't even properly check the documents required for the visa process and you need to follow up so much to met them as well.

If visa got rejected because of vendor mistake also they don't bother about that they just ask us to forget or drop your plan whatever the amount you have paid. If you're not willing to take the second appointment on your own.

They won't even assist properly for the second time visa appointment unless you pay the full amount to them.

They will provide some flight itinerary to visa process and different for us. We won't sure till the last moment what would be ours.

Better to have an escalation matrix to share this feedback with them, unfortunately, they don't even have it. They will just give some nonsense vouchers for compensation.

Sep 3, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mr Kishore,

Greetings from Yatra.com!

Thank you for sharing your feedback with us. We would request you to kindly share your booking reference number and details to explain the above mentioned points, which we can validate at our end. We will get this checked. Kindly connect at [protected]@yatra.com.

Regards,
Yatra Care

Jul 31, 2018

Updated by jvnkishore I have mentioned the same in comments below. Please have a glance and revert. Thanks

Aug 02, 2018

Updated by jvnkishore Dear Yatra,

If we submit documents properly in first go itself then visa won't reject and we might not suffer a lot. Still, I can't see any guilty from Yatra, even if your team commit mistakes we should pay for this right?

Aug 02, 2018

Updated by jvnkishore I need compensation amount because your team has committed a mistake. I won't recommend Yatra unless your team doesn't payback mine money.I will blocklist Yatra in my future bookings. I have been offered some Holiday Vouchers worth 5000/- from your team, but I have rejected and lost faith in Yatra, who will book in future if someone struggled a lot. I hope you won't even tolerate this kind of horrible customer support.

Verified Support

Aug 03, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mr Kishore,

Greetings from Yatra.com!

We would like to inform you that visa approval is not in our control. And, we have checked, visa was approved when our team re-apply it. As per visa team without covering letter VFS will not accept the case for any category ( business or tourist). So the visa rejection might have some other reason and the person from visa team who assisted you in VFS, he hasn't removed the covering letter. On very first day our team has clearly told to you that once your visa approved then they will submit your wife application but you have denied for the same and applied visa individually. Hence, no refund would be possible on this. For any further assistance feel free to connect with us again.

Regards
Yatra Care

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J

jvnkishore

Jul 31, 2018

Hi Team,

My booking ID is YH4263196. I have opted for a Europe holiday trip with my wife. For Schengen visa, we appeared separately due to my wife new passport take some time, I have been assisted properly at Bangalore Third party vendor. I got the visa in the first go itself.

Next time for my wife visa, yatra have provided a different third-party vendor at Chennai there we have faced a lot of issues due to their negligence, even after cross verification also we got rejection due to missing covering letter itself. VFS representative asked for the same but we are guided like sponsor letter & covering letter also same, so one is enough, so we submitted the same. So, my wife got the rejection in this case. So she has collected her passport at Chennai VFS office, that time she asked the reason for rejection they have mentioned no covering letter itself. Even reason mentioned over the rejection letter also resembles the same "purpose of the tour is not reliable". Because it is correct she is not provided her cover letter only sponsor letter.

Later onwards Yatra Visa processing team also keep on asking money not even bother about our visa rejection. The team mentioned as if you want to go then you have to pay then only we will share the documents else ignore the money you have paid.

They have booked another appointment as well but they haven't shared any documents till the appointment date. We faced so many issues in preparation of covering letter and sponsor letter. And Yatra Salesperson provides some assistance here. As no legitimate person from Yatra visa team ever takes any responsibility as well.

Yatra Visa processing team have mentioned like: We will share the required documents and you need to go through everything for the second-time visa process. For this, I have taken a couple of days office leave and prepare the proper documents and asked some other people for verification then re-appeared for the visa process. The second time she got the visa.

But what my concern is it shouldn't happen to anyone else next time. Your team is not even feeling guilty at all. There just giving some voucher's to just close this issue. That is where I'm worried. Till date, I have paid almost all the amount except this second-time visa fee and they have mentioned like euro price increased but they are failed to provide where they are referring the ROI of euro. Because there is no match between the Yatra mentioned euro ROI with any of the websites.

We are a newbie for this process. If we know everything then why will we opt Yatra?

I hope you will resolve my issue.

Awaiting your positive response.

Reply

Yatra Online / YatraTrip.in Customer Care's response, Jul 31, 2018

Verified Support

Dear Mr Kishore,

Thank you for sharing your details, We are getting this checked with our concern team, Kindly allow us sometime.

Thanks
Yatra Care.

Yatra Online / YatraTrip.in Customer Care's response, Aug 1, 2018

Verified Support

Dear Mr Kishore,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We would want to inform you that visa rejection is totally depend on embassy and Yatra has no control on the same. We appreciate your valuable feedback as it helps us to improve our service levels. We believe in a long lasting relationship with all our esteemed customers and every feedback is valuable for us.We have taken up a serious note & feedback has been shared with the concerned team for further improvement. However, again we request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in future.

Thanks
Yatra Care.

H

Halappa Belagali

from Pune, Maharashtra

Aug 7, 2018

Yatra referance number :[protected],
date ;24/08/2018

Reply

Yatra Online / YatraTrip.in Customer Care's response, Aug 8, 2018

Verified Support

Dear Belagali,

Greetings from Yatra.com.

Request you to please share the details of the issue faced along with your registered email ID and correct Yatra booking reference number to enable us to assist you.

Regards
Yatra care

Yatra Online / YatraTrip.in Customer Care's response, Aug 12, 2018

Verified Support

Dear Belagali,

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care's response, Aug 16, 2018

Verified Support

Dear Belagali,

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards, Yatra Care

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Address: New Delhi, Delhi, 110058

Website: Www.yatra.com

Hi i made a booking with yatra ref no[protected]. I then realized scanning through other website agoda.com that the base price of the same hotel, same room for the same two day stay was way lessor then yatra was charging. I submitted the claim form and the screenshots. After few hours your customer care representative rajni came wity some baseless comparison in order to manipulate things. She shared screenshot comparing my two day stay with the price of one day stay that too for some other day and thereby showed that yatra base price is less. I am shocked to see it that th whole thing is how badly being manipulated. How can my two day price that i have been charges by you can be conpared by you with one day price to show that the base price is lessor.

I have shared screenshota again and asked for an explanation as to why she was trying to cover up things.

If you cannot give 5x refund which you guarantee, you should atleast ot manipulate things. This is disappointing. You will loose trust of your customers

Aug 24, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Jul 24, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi,

Thank you for your patience!

We would like to inform you that as we have checked the booking is cancelled by you. Hence, your refund of INR 12886.00 has been processed from our end on 24th Jul'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope there is no query now. For any further assistance feel free to connect with us again.

Thanks
Yatra Care

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Address: 560008

Website: Yatra.com

I was booking for a flight from bangalore to mumbai on july 22nd. After the payment was debited to my credit card, a popup informed me that the fare has increased and gave me the option to revise by booking or carry on. I chose to revise my booking but it took me to the original page with full fare. I had to call the call center 4 times to get the refund order made (Yet to receive the same). After sometime i tried to book again and the same popup came up. This time i chose to continue but it again went back to the full fare page. This time too after the amount was debited from my card. When i called the call center, the agent by name manisha was pathetic, she was unhelpful, rude. So i have 2 debits to my credit card which they claim will be refunded in 5 days for a service not rendered and at least 1.5 hours spent on phone talking to unhelpful agents

Aug 28, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Ruby,

We regret for the inconvenience caused to you!

We would request you to kindly share the registered e-mail Id which was used for the booking along with the transaction date and amount to enable us to assist you.

Thanks
Yatra Care

Verified Support

Jul 25, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Ruby,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Jul 28, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Ruby,

Greetings from Yatra.com!

We would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

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U

unnykuttan

Jul 31, 2018

Tried to book hotel twice on 21st July 2018, but both time failed and money deducted.I waited more than a week thinking they will reverse the debited money. There were no proper costumer support available for this website. Transaction details is attached. When i tried to complain through their website it also failed (Screenshot attached)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 67

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refund of amount for rs 3012/-

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money deducted but ticket not booked

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misguidance and no proper document verification for visa process

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hotel charges 5x refund policy

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domestic ticket website

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