Yatra Online / YatraTrip.in Complaints & Reviews

Hi i made a booking with yatra ref no[protected]. I then realized scanning through other website agoda.com that the base price of the same hotel, same room for the same two day stay was way lessor then yatra was charging. I submitted the claim form and the screenshots. After few hours your customer care representative rajni came wity some baseless comparison in order to manipulate things. She shared screenshot comparing my two day stay with the price of one day stay that too for some other day and thereby showed that yatra base price is less. I am shocked to see it that th whole thing is how badly being manipulated. How can my two day price that i have been charges by you can be conpared by you with one day price to show that the base price is lessor.

I have shared screenshota again and asked for an explanation as to why she was trying to cover up things.

If you cannot give 5x refund which you guarantee, you should atleast ot manipulate things. This is disappointing. You will loose trust of your customers

I was booking for a flight from bangalore to mumbai on july 22nd. After the payment was debited to my credit card, a popup informed me that the fare has increased and gave me the option to revise by booking or carry on. I chose to revise my booking but it took me to the original page with full fare. I had to call the call center 4 times to get the refund order made (Yet to receive the same). After sometime i tried to book again and the same popup came up. This time i chose to continue but it again went back to the full fare page. This time too after the amount was debited from my card. When i called the call center, the agent by name manisha was pathetic, she was unhelpful, rude. So i have 2 debits to my credit card which they claim will be refunded in 5 days for a service not rendered and at least 1.5 hours spent on phone talking to unhelpful agents

I would be least interested to even rate them 1 out of 5. I wish there is an option of negative ratings, I could have done so. I have never seen such unprofessional people in any organization. Yatra upper management is sleeping in the state of deep sleep. Me and my husband booked a package a month advance with booking ID, YH4309853 and three Conned people Mr.Tushar Drivedi, Mr.Gaurav Walia and Mr.Sarthak are now slinked off. They have taken money in advance and now not showing up for the future status. We are trying hard to connect with them and leading towards lot of mental harassment. Instead of packing for our trip we are messing with Yatra customer care and hearing same words repetitively that will get back to you. And that time never comes. We are left with only 4 days to arrive but not sure about our status from their end.

I would never ever advice anyone to book any holiday through Yatra. Better to go for local vendors or other Sites with past experience.

Thia is a Conning organisation. Will get you in confidence till the time money has to come after that they don't care and refund your money as well. Resultant is mental harassment and monetary loss.

Please beware of these heedless employees of Yatra.

I hope this will help others to make wise decisions.

I have booked a flight from delhi to surat for 15 aug 2018. As per my knowledge one ticket can carry 15 kg check in baggage.
But in my ticket mentioned that check in baggage will be chargeable. During ticket booking I did not mention only need hand baggage.
This is my first chance to book flight via yatra.com and I have received Bad experience. Today I called to spice jet customer care they told me that I will have to pay 800 for 2 ticket or 30 kg check in baggage.
Please review and solve my query. Please have below information.

Booking Reference Number[protected]

SpiceJet
SG - 8478
New Delhi
Wed, 15 Aug, 2018| 17:55 Surat
Wed, 15 Aug, 2018 | 19:45
Airline PNR WE2NUA

Hi team,

Regarding yatra airline booking ref no.[protected]

This flight on 2nd august, (Pnr: newyev) kolkata to bangalore has been cancelled by jet airways and i was informed by jet airways on 4th july 2018.
They also informed me that i am eligible for a full refund as they have cancelled the flight. The jet airways has updated the same comment/remark on the portal which yatra refers.

I have called yatra customer care and raised ticket for processing the refund. Also have done conference call with both yatra and jet to resolve this.

Even after the airline has put the comments and informed yatra to provide full refund still yatra is not processing my refund and delaying it saying still they need more time to confirm from airline.

I have called several times and mailed yatra customer service to process my refund but they are just delaying it and causing immense stress and issues for me as 4 of my family members are travelling on that booking.

Is this some kind of joke as when the airline has cancelled flight and my travel date is 2nd august and yatra is not ready to refund my money.

I have been a happy customer of yatra for several years but this incident is really spoiling the goodwill of yatra.

Please could you check on this and get this processed soon and help me.

Thanks regards,
Indranil aich

I booked a bus ticket online in yatra.com to travel on 8-7-18 from tirunelveli to chennai. As per their cancellation policy, prior to bus departure, 3 to 6 hrs, 50 % return is eligible for cancellation of the ticket. For cancelling the ticket in their website it was told that, i have to go to their website only in my account log in. But, my ticket was not shown in account dashboard. hence, i was unable to cancel my ticket in the appropriate...

We have issued corporate voucher worth 1 lac that we need to use for singapore vacations.
We used this voucher fo booking flight ticket worth and remain with the balance amount of rs.29156. But while we try using the voucher for hotel booking its showing insufficient balance and when we tried for low cost hotel unable to open up the link.
So this is the urge to book these fraud companies stiffly and in hard manner.
This is my appeal to the people never go with yatra.com they are fraud people.
Never book hotel and any holiday package from this fraud company.

I did book a ticket with parveen travels on 18th march using yatra app for an amount of rs.643/-. The cash transaction was successful, but the bus ticket didn't got booked for the first time. So, after confirming the same with bus operator, i re-booked the ticket again & did the payment again & the ticket got confirmed.
Since the amount got debited twice, i raised the concern with yatra team who straightaway rejected the dispute initially stating that the amount was not received during the first transaction. They finally agreed that the payment was received only when i forwarded the complete transaction history of the payment account which indicated double payment with yatra. I raised the refund request multiple times through both through the toll free number as well as through mail & the only response from them till date is void commitments stating that the refund will be processed within 2-3 working days or so. Now today is 30th of june & still i didn't receive any refund, only mail commitments stating that the refund is already processed. Please help me on solving this dispute & i warn all of the people here to be very cautious while using this yatra for booking tickets as they don't follow any refund policy.

Re: 'ya: 10003505' 'ya:[protected]' - singapore holidays

We had booked a private package for singapore for my in-laws for 4 nights 5 days which included airport transfers, hotel & sight seeing.

Unfortunately within 24 hours of reaching to singapore my father in law's health condition became serious and he passed away. We reached there to complete the formalities and bring back my mother in law along with his body.

We checked out of the hotel a day earlier and also did not use a majority of the services. After a few days, we called them and also wrote to them to look whether we can get any refund for un-utilised services due to the unfortunate event.

The hotel management had agreed for the refund, but said it will be provided to the agent and we also did not use the return airport transfer and 2 days of sight seeing vouchers.

It's been almost two and a half months but there is no proper response from their end. The organisation has been highly insensitive and does not bother to respond to our calls and emails.

Bought from yatra.com an overnight ac sleeper bus ticket delhi-dehradun. Bus operator shan-e-himachal. Bus did not touch dehradun. Terminated at rishikesh. Yatra has refunded rs 999 bus ticket price but not the taxi fare that i had to pay rishikesh-dehradun. Today a yatra representative called and said yatra not responsible, the bus operator is. Ticket sold by yatra. Have given yatra until june 27.

Dear yatra team,

Re:'tg:12423553' yatra hotel booking id: yatmb [protected]

I am not satisfied the services and the responses given by you.
Yes, i had cancelled my booking, but before cancellation i request yatra team to cancel and refund my amount, just because of lack of basic amenities (Water problem) and security issues (Protest by local peoples).

How can a person visit to such place after knowing that you have to face water problem for your daily usages.. You can check and refer tv news / news paper / facebook for similiar issues. Hotelier can say that they have sufficient supply of water, just to save their bookings, but its not the actual case.

I came to known that people shorten their trip and come back to their home after 1-2 days however they booked for 3-5 days.

One more thing, i request for cancellation on 1st june, and as per policy it was 100 % refundable till 31st may. Then in the difference of only 1 day, you can't adjust my total booking amount.

Request you to consider this as a personal request, that instead of going hard coded policies, you have to consider the real scenarios and problems about the cause of cancellations and do the needful to refund my booking amount after deducting your booking charges.

Hope above justification is ok for you, if needed i can provide newspaper cuttings and the link references of online news.

Thanks & regards,
Chhetrapal
[protected]

I booked hotel madhava at shirdi via yatra.com with booking reference id[protected].

After reaching the hotel the manger denied me any check-in as the booking amount was not transferred to his account but in place was retained by the fraud yatra people.

None of their contact numbers were reachable. Realising their mistake they immediately contacted me and the hotel and asked not to disclose this matter anywhere and refunded me the full amount that day itself.

Now i am hereby asking that whose gonna pay for the below mentioned things:

1. The money spent by me, rs. 620, on traveling via taxi to search for another hotel at 6 am in the morning.

2. The pain and physical suffering of 5 hours for me, my wife and my 5 year old son.

3. The mental agony and frustration i had gone through the entire process.

And above all the extra amount of rs. 2200 which i had to pay off record to the hotel manager as adjustment fee as not even a single room was available else where and i was struck their with my family at the middle of no where.

I want an answer and full and final adjustment to the amount paid by me i. E. 2200 for room and 620 for the taxi which amounts to a total of rs. 2820.

This is my first mail to you people as i found this portal online. If not given the above mentioned remuneration i won't hesitate for the following:

1. Lodging a complaint at consumer forum.
2. Taking this matter on social media as i am a blogger and a reviewer myself.

Kindly revert asap.

Vipul pandey
C/o lawyer neeraj tiwari,
Consumer court,
District: bhopal

I have the cancelled the ticket for the booking reference:[protected].
And, cancellation has been done from the airlines. And, after talking to the spicejet team, they have informed that the refund has been done from their end.

Refund amount is credited to yatra and we have to talk to yatra for the same. Please initiate the refund process for the mentioned booking reference.
And, the booking mobile number is: [protected]

I had very bad and worst experience with yatra trip advisory, we planned for trip to koh samui island in thailand and clearly asked to book for 3/4 star hotel and they have booked me a service apartment saying it is 3 star hotel with 4.2 rating which is far from the city had very had bad experience with property, when ask the person about the same he says that i can’t go and check the property you need to google it before confirming

I booked to-fro ticket from yatra of air india from dubai to delhi which is allowing luggage of 40 kg and hand baggage 7 kg from both sides as said from the ticket i got from yatra. But when i am coming back they restricted me to not carry 40 kg as ticket showed at air india counter saying 30 kg luggage to be allowed and they directly asked for 10kg luggage charge else they will not allow me to board the flight. When i told that my ticket...

We booked a package for 3 nights malaysia & 4 nights singapore.

On 3 rd day, driver didn't turnup to pickup at petronas twin tower.

Very next day, we need to leave for singapore from kuala lumpur via bus coach.

Our arrival & pickup was scheduled at same time at 3:30 pm knowing that there will be immigration processed which takes time. And on top of that they kept night safari at 6:30 on same day.

We somehow managed to reach hotel via taxi & by the time we reach we missed our night safari also.

Being in the travel industry they knew there is an immigration process involved then also they kept the arrival & pickup at the same time.

I registered my issue but they are not willing not refund my money for their lapse of services. They agreed to pay only for petronas tower but not for taxi fare from singapore bus stop to hotel & night safari.

I escalate the issue to pooja sharma also who is team lead of their department but still not issue has been resolved.

Also when i booked the tour, one of their sales executive 'ashish sharma', he told me that i will received[protected] of ecash once i complete my trip.

I request you to take the appropriate action & help me to receive my refund at the earliest.

Please find the attached itineary also.

Following are the expenses which yatra owe to me

1. Petronas twin tower & taxi fare
2. Taxi fare from singapore bus stop to hotel
3. Night safari sightseeing & taxi fare.
4. Ecash of rs.[protected] in yatra wallet.

Sir/madam
On 3/6/2018 i have booked an air ticket through yatra app from delhi to dimapur with reference work successful payment through airtel money againt reference no.[protected], transaction id.[protected] amounting to rs.6777/-. It is submitted that the payment has been debited from my airtel money account and didn't credited in yatra and not booked ticket.
Thereof your goodself is requsted to please credit my amount rs.6777/- through my account.
Regards
Tahir khurshid
Email id [protected]@gmail.com
[protected]

This is to inform you that we had booked a hotel named hotel nomadic in dalhousie on your respective site... It had free cancellation but whn we reached the spot we were provided with some other hotel named birds nd crips... Which was far away from gandhi chowk dalhousie... Moreover it was made more inconvenient as it had 160 stairs to hotel... So we wanted to cancel the hotel... But now neither are they refunding the money nor cancelling the hotel... So u r requested to cancel our booking of refrence no[protected]

Dear sir/mam,
I, roopam maurya booked my flight tickets from delhi to pune through amazon pay wallet. I got transaction id from amazon pay wallet but it is not received by yatra.com.
Amazon pay id: p[protected]
Paid by card: inr6420.00
Yatra online private limited id: [protected][protected]
Date of transaction: 31 may, 2018
Please tell me where my balance is stucked and when will i get the refund?

We paid yatra.com around inr 3 lacs for arranging europe trip. We booked our travel package (Ya:9850737) around 3 months back (I. E. On 17th feb). Yatra consultant delayed our visa processing until the last moment and only 18 days before our travel date (I. E. 18th may) confirmed us that yatra online pvt ltd team is not able to get appointment for us at the vfs and asked us to go directly by yourself to vfs office for visa process. Even after paying a huge amount to yatra they did not help us in processing for visa. We went to vfs on 28th april and came to know that the documents provided by yatra for schengen visa are outdated (Visa application form was outdated, our itinerary prepared by yatra was incorrect).

On 15th may we got a letter from chez republic embassy that our schengen visa application has been refused by the embassy on the grounds of - "justification for the purpose and conditions of the intended stay was not provided".

Despite of the fact that yatra processes hundreds of schengen visa applications on daily basis, how they didn’t know about updated visa application form, correct itinerary, since all our documents were 1st sent to yatra travel consultant for verification on 17th april and only after travel consultant go ahead we went to vfs.
The core reason for cancellation of our booked package (Ref id: - ya:9850737) with yatra is: -
Delay in processing our schengen visa due to nelegence from yatra travel consultant.
This delay & negligence was highlighted and escalated to top management / customer service / international travel team / immediate manager of travel consultant on thu, apr 26, 2018. Which means yatra team including top management from customer service were fully aware and could have already anticipated our last minute visa refusal at the embassy, which is very common in case of schengen visa applications.

We requested yatra for alternated option they didn’t help us and when we asked for refund they simply refused to pay.