Yatra Online / YatraTrip.in Complaints & Reviews

I did book a ticket with parveen travels on 18th march using yatra app for an amount of rs.643/-. The cash transaction was successful, but the bus ticket didn't got booked for the first time. So, after confirming the same with bus operator, i re-booked the ticket again & did the payment again & the ticket got confirmed.
Since the amount got debited twice, i raised the concern with yatra team who straightaway rejected the dispute initially stating that the amount was not received during the first transaction. They finally agreed that the payment was received only when i forwarded the complete transaction history of the payment account which indicated double payment with yatra. I raised the refund request multiple times through both through the toll free number as well as through mail & the only response from them till date is void commitments stating that the refund will be processed within 2-3 working days or so. Now today is 30th of june & still i didn't receive any refund, only mail commitments stating that the refund is already processed. Please help me on solving this dispute & i warn all of the people here to be very cautious while using this yatra for booking tickets as they don't follow any refund policy.

Re: 'ya: 10003505' 'ya:[protected]' - singapore holidays

We had booked a private package for singapore for my in-laws for 4 nights 5 days which included airport transfers, hotel & sight seeing.

Unfortunately within 24 hours of reaching to singapore my father in law's health condition became serious and he passed away. We reached there to complete the formalities and bring back my mother in law along with his body.

We checked out of the hotel a day earlier and also did not use a majority of the services. After a few days, we called them and also wrote to them to look whether we can get any refund for un-utilised services due to the unfortunate event.

The hotel management had agreed for the refund, but said it will be provided to the agent and we also did not use the return airport transfer and 2 days of sight seeing vouchers.

It's been almost two and a half months but there is no proper response from their end. The organisation has been highly insensitive and does not bother to respond to our calls and emails.

Bought from yatra.com an overnight ac sleeper bus ticket delhi-dehradun. Bus operator shan-e-himachal. Bus did not touch dehradun. Terminated at rishikesh. Yatra has refunded rs 999 bus ticket price but not the taxi fare that i had to pay rishikesh-dehradun. Today a yatra representative called and said yatra not responsible, the bus operator is. Ticket sold by yatra. Have given yatra until june 27.

Dear yatra team,

Re:'tg:12423553' yatra hotel booking id: yatmb [protected]

I am not satisfied the services and the responses given by you.
Yes, i had cancelled my booking, but before cancellation i request yatra team to cancel and refund my amount, just because of lack of basic amenities (Water problem) and security issues (Protest by local peoples).

How can a person visit to such place after knowing that you have to face water problem for your daily usages.. You can check and refer tv news / news paper / facebook for similiar issues. Hotelier can say that they have sufficient supply of water, just to save their bookings, but its not the actual case.

I came to known that people shorten their trip and come back to their home after 1-2 days however they booked for 3-5 days.

One more thing, i request for cancellation on 1st june, and as per policy it was 100 % refundable till 31st may. Then in the difference of only 1 day, you can't adjust my total booking amount.

Request you to consider this as a personal request, that instead of going hard coded policies, you have to consider the real scenarios and problems about the cause of cancellations and do the needful to refund my booking amount after deducting your booking charges.

Hope above justification is ok for you, if needed i can provide newspaper cuttings and the link references of online news.

Thanks & regards,
Chhetrapal
[protected]

I booked hotel madhava at shirdi via yatra.com with booking reference id[protected].

After reaching the hotel the manger denied me any check-in as the booking amount was not transferred to his account but in place was retained by the fraud yatra people.

None of their contact numbers were reachable. Realising their mistake they immediately contacted me and the hotel and asked not to disclose this matter anywhere and refunded me the full amount that day itself.

Now i am hereby asking that whose gonna pay for the below mentioned things:

1. The money spent by me, rs. 620, on traveling via taxi to search for another hotel at 6 am in the morning.

2. The pain and physical suffering of 5 hours for me, my wife and my 5 year old son.

3. The mental agony and frustration i had gone through the entire process.

And above all the extra amount of rs. 2200 which i had to pay off record to the hotel manager as adjustment fee as not even a single room was available else where and i was struck their with my family at the middle of no where.

I want an answer and full and final adjustment to the amount paid by me i. E. 2200 for room and 620 for the taxi which amounts to a total of rs. 2820.

This is my first mail to you people as i found this portal online. If not given the above mentioned remuneration i won't hesitate for the following:

1. Lodging a complaint at consumer forum.
2. Taking this matter on social media as i am a blogger and a reviewer myself.

Kindly revert asap.

Vipul pandey
C/o lawyer neeraj tiwari,
Consumer court,
District: bhopal

I have the cancelled the ticket for the booking reference:[protected].
And, cancellation has been done from the airlines. And, after talking to the spicejet team, they have informed that the refund has been done from their end.

Refund amount is credited to yatra and we have to talk to yatra for the same. Please initiate the refund process for the mentioned booking reference.
And, the booking mobile number is: [protected]

I had very bad and worst experience with yatra trip advisory, we planned for trip to koh samui island in thailand and clearly asked to book for 3/4 star hotel and they have booked me a service apartment saying it is 3 star hotel with 4.2 rating which is far from the city had very had bad experience with property, when ask the person about the same he says that i can’t go and check the property you need to google it before confirming

I booked to-fro ticket from yatra of air india from dubai to delhi which is allowing luggage of 40 kg and hand baggage 7 kg from both sides as said from the ticket i got from yatra. But when i am coming back they restricted me to not carry 40 kg as ticket showed at air india counter saying 30 kg luggage to be allowed and they directly asked for 10kg luggage charge else they will not allow me to board the flight. When i told that my ticket...

We booked a package for 3 nights malaysia & 4 nights singapore.

On 3 rd day, driver didn't turnup to pickup at petronas twin tower.

Very next day, we need to leave for singapore from kuala lumpur via bus coach.

Our arrival & pickup was scheduled at same time at 3:30 pm knowing that there will be immigration processed which takes time. And on top of that they kept night safari at 6:30 on same day.

We somehow managed to reach hotel via taxi & by the time we reach we missed our night safari also.

Being in the travel industry they knew there is an immigration process involved then also they kept the arrival & pickup at the same time.

I registered my issue but they are not willing not refund my money for their lapse of services. They agreed to pay only for petronas tower but not for taxi fare from singapore bus stop to hotel & night safari.

I escalate the issue to pooja sharma also who is team lead of their department but still not issue has been resolved.

Also when i booked the tour, one of their sales executive 'ashish sharma', he told me that i will received[protected] of ecash once i complete my trip.

I request you to take the appropriate action & help me to receive my refund at the earliest.

Please find the attached itineary also.

Following are the expenses which yatra owe to me

1. Petronas twin tower & taxi fare
2. Taxi fare from singapore bus stop to hotel
3. Night safari sightseeing & taxi fare.
4. Ecash of rs.[protected] in yatra wallet.

Sir/madam
On 3/6/2018 i have booked an air ticket through yatra app from delhi to dimapur with reference work successful payment through airtel money againt reference no.[protected], transaction id.[protected] amounting to rs.6777/-. It is submitted that the payment has been debited from my airtel money account and didn't credited in yatra and not booked ticket.
Thereof your goodself is requsted to please credit my amount rs.6777/- through my account.
Regards
Tahir khurshid
Email id [protected]@gmail.com
[protected]

This is to inform you that we had booked a hotel named hotel nomadic in dalhousie on your respective site... It had free cancellation but whn we reached the spot we were provided with some other hotel named birds nd crips... Which was far away from gandhi chowk dalhousie... Moreover it was made more inconvenient as it had 160 stairs to hotel... So we wanted to cancel the hotel... But now neither are they refunding the money nor cancelling the hotel... So u r requested to cancel our booking of refrence no[protected]

Dear sir/mam,
I, roopam maurya booked my flight tickets from delhi to pune through amazon pay wallet. I got transaction id from amazon pay wallet but it is not received by yatra.com.
Amazon pay id: p[protected]
Paid by card: inr6420.00
Yatra online private limited id: [protected][protected]
Date of transaction: 31 may, 2018
Please tell me where my balance is stucked and when will i get the refund?

We paid yatra.com around inr 3 lacs for arranging europe trip. We booked our travel package (Ya:9850737) around 3 months back (I. E. On 17th feb). Yatra consultant delayed our visa processing until the last moment and only 18 days before our travel date (I. E. 18th may) confirmed us that yatra online pvt ltd team is not able to get appointment for us at the vfs and asked us to go directly by yourself to vfs office for visa process. Even after paying a huge amount to yatra they did not help us in processing for visa. We went to vfs on 28th april and came to know that the documents provided by yatra for schengen visa are outdated (Visa application form was outdated, our itinerary prepared by yatra was incorrect).

On 15th may we got a letter from chez republic embassy that our schengen visa application has been refused by the embassy on the grounds of - "justification for the purpose and conditions of the intended stay was not provided".

Despite of the fact that yatra processes hundreds of schengen visa applications on daily basis, how they didn’t know about updated visa application form, correct itinerary, since all our documents were 1st sent to yatra travel consultant for verification on 17th april and only after travel consultant go ahead we went to vfs.
The core reason for cancellation of our booked package (Ref id: - ya:9850737) with yatra is: -
Delay in processing our schengen visa due to nelegence from yatra travel consultant.
This delay & negligence was highlighted and escalated to top management / customer service / international travel team / immediate manager of travel consultant on thu, apr 26, 2018. Which means yatra team including top management from customer service were fully aware and could have already anticipated our last minute visa refusal at the embassy, which is very common in case of schengen visa applications.

We requested yatra for alternated option they didn’t help us and when we asked for refund they simply refused to pay.

Hello all
This is regarding my on going trip yh4174436
The hotel summit indriya resort, munnar where yatra made me stay is one of it’s kind. It’s the worst hotel i have ever been to.

When we reached here, we were made to wait 20 mins at the reception after a 4.5 hour journey from kochi. When we came at the rooms, they were still cleaning in front o[censored]s and made us wait again.
The ac’s were dripping water on our face while being asleep. The beds were broken that every time we would move, it will make a noise.
The house keeping staff ate our foods and drank from the whiskey bottle while we were away for sightseeing.
The geisures were not working. They didn’t provide us with any towels, tea kits or any washed cups after cleaning the rooms.
Whenever we ordered anything, it wouldn’t come at all.
On the top of all this, there’s nobody to hear to the redressal of the customer.
Overall when we mailed yatra, we called them 100 times, nobody is picking up the call and they booked all the 3 star hotels for us but on the iteanary, it was written 4 star and we paid for 4 star but the services recieved are not worth even a penny. Yatra.com is worst i have ever come across.

I have booked a trip with yatra.com and applied for visa around 40 days before the trip. I had paid 50% of the trip amount 1.5l already to yatra. 20 days after submitting all the documents required for visa embassy replied that visa is rejected.

Now yatra.com is saying they wont reply 1.5l completely. Very careless attitude and they are not giving proper response as well.

Our glimpses of europe tour dated 28th may holiday package to europe, yh3929558
This was in reference to our glimpses which we had booked online through your advisor aradhana singh, yatra international holdidays gurgaon delhi. We have had a really disappointing experience dealing with this advisor. She never guided us properly right from the time we got our tour booked through her. Right from the time procuring our schengen visa assistance or be it checking mails which was sent to her on her yatra email address [protected]@yatra.com she has not bothered to even check the docs which were sent to her and we promptly called her to remind her to check emails sent to her. Its been highly frustrating to deal with such advisors/companies like yatra which are delhi based.

We had shared our medical documents which clearly states that my husband was down with dengue and deodenal ulcer and would therefore was unfit to undertake international travel as advised by hospital/doctors and we would therefore like to reschedule our europe trip.

We requested aradhana singh to give us next available dates but has not given us. These docs were sent to aradhana and requested her to share the same with with yatra suppliers/vendors. Also detailed the bil no. Of the payments done until now were also shared. Total amount paid till now is 60000 + 13750 (Schengen visa charges) + 125000= 1, 98, 750.

I don’t think any tour company like sotc, thomas cook will ever do this if you are unable to travel under medical grounds. Now today we get a mail stating that the suppliers are not agreeing to postpone our travel and therefore our money paid will be forfeited. This sounds absurd as no travel company who conducts tours like this. So therefore i request you to look into this case as an exception and show some consideration and allow us to board our next tour after knowing the available dates so that we wouldn’t loose the amount paid to yatra till now. Hoping to hear some fruitful reply from your company.

On yatra.com, i booked the flight tickets from hyderabad (India) to mauritius (Booking ref no[protected]
Our passport (3 passengers) shows middle name but while booking there was no option of middle name so i did not mentioned same in ticket.
I noticed this well in advance of travel date. I contacted yatra via e-mail. I received replay that “this ticket has been issued by air mauritius & air mauritius doesn't have any...

Hi,
My name is abdul rahaman, i have recently booked a flight from chennai (India) to dammam (Saudia arabia), i have been given a connected flights. And when i am trying to cancel my tickets now they are charging me two times. And when i asked them why is this charging me two times, they answered in rudely that we are charging as per our company policies and go and complaint whom ever you want to complaint.

Now i seek your help here. Kindly do check the image uploaded below.

And also these yatra.com people are cheating public with this online cancellation option, which is actually not working. When you select that cancellation option online, that actually don't cancel your ticket and pops up a message that please do contact customer service for cancellation or do wait until we get back to you. Until they get back to me, my cancellation time will be time-up. Because, this online cancellation charges=1250/- and offline cancellation charges=2250/-.

When we call customer service for help they told that charges will be same for both, when it is written in the yatra.com website 1250/- for online cancellation. And announced over phone several times while connecting to yatra.com customer service.

They are eating all public money with these charges and along with this there is airline cancellation fee of 65/- us dollars, which is actually more than the actual charges for which flight is charging 45/- us dollars. They have already eaten thousands of my money. Please do help in this case.

My contact number: [protected]
My mail id: contact. [protected]@gmail.com

Hi, my yatra reference id is yh4184425. I have taken a package for moscow and st. Petersburg for 3 people, from yatra. My travel starts on 6th june. It took five days for the yatra staff to send me a mail about documents required for visa. That too after n number of follow up calls from my side. It's been more then one week that i have given all the documents but getting no response from yatra about the visa status. Staff does not pick up the calls most of the time. I want to get my visa done in this week otherwise not interested in the trip. They have taken huge amount as advance (170, 000 inr). It's really sad to see that they don't care about people's emotions, their hard earned money, and they comfortably ruined people's holiday plans and happy time that we look forward to spend with our family. Please request you to resolve my visa issue as this is emotionally frustrating to me.

Thanks,
Shalini

I am Mr. Deepak Kukreja and I booked Jewels Of Europe for two persons through Yatra.com, my booking reference number was 'YA:10199294' Holiday Package to Europe YH4022504. As I knew Ms. Manisha Sohal in Andheri Lokhandwala Branch and she is a good person so in good faith I contacted Ms. Manisha Sohal, I called her and got to know that she left the company as she got married but she gave me the contact number of Mr. Sandesh Mane of Malad branch of Yatra.com, Mr. Sandesh Mane of Yatra Malad Mumbai Branch promised me verbally and finalised in writing for Jewels Of Europe package for ₹2, 09, 000/- including GST which I received one confirmation email from him but I didn’t realise that he wrote some calculations of Euro component of 5000 approximately @₹76/- per Euro and here is the hidden game of cheating and looting people starts, later Mr. Sandesh Mane raised his hands and handed over the matter to Mr. Suraj Thapiyal International holiday Gurugram and Mr. Suraj also told me to pay extra ₹17000/- per person and looted me and same thing happened with many other co passengers of our group who shared this with me during holidays trip in Europe and some co passengers got looted like me and many strictly told Yatra that they won’t pay anything extra last minute and didn’t pay, so this is how the system works in Yatra.com and this is there regular practice of cheating and looting passengers, I also had to pay ₹17000/- Extra for UK Fast Track Visa Charges as Yatra.com never took an appointment on time for UK Visa and I kept calling them for taking appointment for UK Visa but they never use to reply, entire staff of Yatra.com is trained that way that once they get advance from passengers they never call and they purposely delay for the visa appointments and even they don’t bother to ask you Payments and in the end they will demand ₹18000/- Extra and say when you booked Euro was cheaper and less and now Euro is higher, I was been told that they will give Kettle and back pack bag and tea packets and travel bag but we didn’t get anything, I am 100% dissatisfied with Yatra.com