Yatra Online / YatraTrip.in Complaints & Reviews

While booking flight on30sep16Lucknow to Delhi, transaction Rs 3754 settled through pg support bildesk for Yatra dot com But flight not booked due to link failure However Yatra dot com not making refund till date Transaction ref no confirmed by bill desk is as under
GCBI [protected] payment confirmation
by Bill desk
Central Bank Of India ac number is
[protected]and Bank ref no is
62640275 YATRA INB

Dear yatra team,

My friend had done the booking of air india flight from hyderabad to lucknow from her yatra id, for 9th november 2016, but due to change in plan i had done booking of indigo flight on 10th november 2016 from hyderabad to varanasi using my own yatra id, so she had to cancel the air india flight ticket. But after cancellation my refundable amount is just 140 rupee. Why so? And also when i booked the indigo flight ticket i added one non veg meal in the package but i got the ticket where no meal is added. Also when i firstly booked the indigo ticket it's was unconfirmed but anyways it's confirmed. And when we tried calling the customer care number they kept me on hold saying connecting your call to the concern person but it takes more than 10 minutes to connect one call and when i called the same person pick up the call and saying will connect to the direct number but still it took more than time before. Common even i am a hotelier but in our hotel we don't keep call waiting more than a minute

Have booked a holiday package with yatra.com. Trned out to be the biggest mistake of my life. Your agents made sure they literally harassed me to pay the money. Still donot know where the fault lies but INR 91, 803 has been deducted from my account and your agents denied recieving that money and kept harassing me to pay that amount again while my bank kept insisting that the amount has been transferred to the account of yatra, your agents denied it and while i was waiting to know about the status of the amount, they kept harassing me to pay the rest of the money to confirm the package.

As such i was worried about the status of INR 91, 803 as to where it has disappeared, your agents kept harassing me that they do not care about the amount deducted from my account and want me to cough up another 91, 803 to complete my booking. The amount was finally reflecting back in my account after 4 days and then i made the payment full and final.

Until such time, your agents kept insisting " the tour itenary is confirmed and once you pay the amount the vouchers will be issued to me." i did payment at 10.00 pm on friday night while my flight was scheduled to depart at 1:50 am on monday early hours. informed the agent to release my vouchers. on saturday till 2 pm i waited for the response and still no vouchers issued to me. when called the agent, he says he is off on that day and his colleague is handling the trip. she sent me an itenary which is completely incorrect and not what i paid for, when pointed this she made amendments, my BTQ form was to be submitted ASAP on saturday afternoon after 3 pm. which i did it any way and then got a wrong itenary between 5 pm and 6pm on satrday, with my travel less than 30 hrs away.
when we land at hong kong, the tour guides had the wrong itenary and the amended itenary was not shared with them. and after an over night travel with two grumpy little kids, we were made to wait in airport for 2 hrs just because the guide wanted to confirm if the itenary i had was the right one and she kept insisting that they have only this itenary and they are going to follow the same which means i would miss most of the trip that i was forced to pay for which by the way was way too much than the itenary provided to the guide.
i shared a quote from another agency for the same itenary, their quote was 30, 000 cheaper. when enquired about this his response " the rooms are superior and tour is customised". Little did i realize this was totally untrue.
when he says my tour package is booked entirely, then why the delay in issuing the vouchers.
even in the final itenary that i got there was no mention of time of the ferry from hong kong to macau. and no mention of transfer from macau ferry terminal to hotel, which by the way i had to do it on my own and the ferry was booked for 6:3 pm in evening. But your agent charged us more for the packae insistin tht he booked afternoon ferry which is expensive and adds to the cost of the trip.
Even the return ferry from macau to hong kong was not mentioned on the itenry and we were given late evening ferry of 7:30 pm against the agent's claim that he booked afternoon ferries which will cost me more and I was charged for the same.

The rooms were just the basic rooms provided to us and when enquired with each and every hotel, all said the same tht your agent has specifically booked for this rooms only and what he told about the superior rooms was untrue.
Every thing the travel agent Mr. Solomon Davies has done was total shambles, what he said is costing me more was for a customised trip and mind you nothing in the trip was customised, Mr Gaurav Sharma has literally harassed me to pay money ASAP. He has no concern for the customer and is hell bent on harassing customers. Ms Suman Sahu, she had no clue as to what me and solomon davies agreed on and what she was issuing vouchers for. Can not blame her though as she is just a messenger and picked up the shambles that Solomon Davies has left for me.
total trip was Just a "Holiday from Hell"
Never again going to book with yatra. i demand an explanation for ruining my holiday.

Yatra ref :[protected]

Our flights were cancelled due to security issues in srinagar. We contacted yatra - no quick reply. We then contacted indigo and withing 24 hrs they refunded money, unfortunately to yatra as the tickets were booked thro yatra.
Refund by airline to yatra was done in august, however after lots of emails and call we are still waiting for refund of nearly 10k from yatra in october.
Tottaly dissatisfied with this company and if this company was in uk they would have to answer and refund plus the inconvenience they have caused.

I have booked 3 tickets through Yatra.com and made payment through my Australian Credit Card. The money has been deducted for my Mumbai to Bangkok flight for 3 passengers, but no tikcet supplied. Spoke to customer care team 4 times, everyone says they will call me or email back but no one does that. They saying money has not come to Yatra yet, but my bank has confirmed Yatra has charged the money. The tickets are more expensive that Air India's own website.

I am out of pocket with fare that was expensive and still no tickets. Spent probably 5000 Rs so far on overseas calls back to the call centre and still no result.

I booked 2 tickets from akola to pune on 15th of aug 2016 of royal safari travels. We got confirmation on ticket booking and money also deducted. But when we reached at travels stop travel agency already booked same tickets for another person and told us they don't have any booking by our name.
We tried to reach customer care for 1 week but didn't got any response.
Below are the details of booking:
Pnr:[protected]
Yatra booking: [protected]
Seat no: 8, 7
Fare: 1, 015

Till date we haven't received refund from yatra

I had booked 3 return tickets from kolkata to agartala on 06th october 2016, onward journey being on 25th december 2016 and return journey on 30th december 2016. However, even though the onwrd journey has been confirmed, the return journey is yet to be confirmed. My yatra booking reference number is[protected]. Money has already been paid for the round trip.

I tried to call their customer support, but could not reach through any of the support staff.

This is clear cheating sir after confirming it from u and ur website showing refundable ticket i book the ticket and at airport when airline staff deny boarding i called u 3 hrs before an getting same response at same time i called cleartrip.com i booked one ticket from them also same airlines same everything they simply cancel the ticket on the spot and ur staff didnt help me in this case i am very old customer o[censored]r website and u dont know how much loss i suffer from own pocket pls help me in this regard and cancel and refund this three tickets. I called more than 30 times to ur service and nobody even help and respond me properly. Even i send email before flight fly to u and didnt get any response i have proof of that even i can provide u the numbers from where i start calling u from the delhi airport.

Hi team,

Yesterday I made a booking for air vistara UK 933 for lucknow to mumbai for my mom and dad payment has been processed however no confirmation received yet as pe email I awaited for 3hr but no call received from your executive then I tried calling customer care support again no response I received for your reference Booking Reference Number[protected]. Please have a look and fix this ASAP.

As i complained before regarding the refund.
I am really tired now its been around 12 days i didn't receive the payment yet
I got a mail from yatra that the refund is on process but i haven't received the amount in my account
Details of the transaction are below
Your transaction ref no ig0csnugo1 for rs.4265 on 18-sep-16 13:01
Via net banking state bank of patiala
Details of the refund process by yatra is

Refund

Client info. :
Name :pragya pareek
Address :
City :
Phone : [protected]
E-mail : [protected]@gmail.com
Booking info. :
Booking reference :yt18539452
Refund no. :ref/16-17/r2439791
Refund date : 23 sep 2016
Booked by : simran dias
Booking date : 23 sep 2016 16:35

Itinerary description
Payment info. Payment mode : banktrans (Citrus)
Me code : 7847
Received date : 23 sep 2016

Total rfnd. Amount : -4265.00 (Inr)

Disclaimer
Refund will be issued in the name of the person in whose favour the receipt was issued.
If payment has been received by credit / debit card, the refund is credited to the same card by which the payment was received. For all other cases, refund will be made by account payee cheque only.
All disputes subject to gurgaon jurisdiction.

Regd. Office:yatra online private limited; b2, 202, 2nd floor, marathon innova, marathon nextgen complex, off. Ganpatrao kadam marg, lower parel (W) mumbai - 400013, maharashtra, ph.:[protected]
But i dint received the amount in my account please do help me

This is my reference ID or my train booking of delhi to patna. Such bog companies do not even have a customer care no. It only has a no. to book or check the status of your booking. I got a message that the refund will be in a span of 7 working days and it's now freaking 14 days since I got the refund reference no. And what more that the reference no. does not even work. These big name companies are thugging hard earned money from us. We trust such companies for they won't let there customers down and this is the result.

We have booked an International Honeymoon Package to Switzerland- Paris from Yatra in April 2016 and Paid for Superior rooms and point to point commute for our trip but when we reached Switzerland we got a Standard Room.
Additonally i had to pay 80 euros in all transportation in paris
From train station to hotel, from hotel to pickup point
And finally hotel to airport !!
These should have been part of the package as i was informed repeatedly that hotel will be walk able from pickup points and airport/ train station to hotel transfers will be included.
I have been contacting Yatra Customer support for the same for 6 months now and not receiving any response.

Subject: din't got response on complaint

Sir/ mam
I din't get any follow up/ response from the side yatra.com on my complaint no[protected] which i have registered 7=8 days back. Kindly give response as soon as possible.

Regards

Prateek choudhary
[protected]

Bank statement--
Thank you for using your SBI Debit Card 519XX9887 for a purchase worth Rs4960 on POS PAYUST[protected] at www.yatra.com txn#[protected].

I am really tired of trying to contact you.
It was really a bad experience for me to book with yatra.
I booked a flight from Bangalore to new delhi on 18 September...the flight was not booked but the transection was been made due to emergency i had to book another flight. but i didn't get the refund of previous transection i need your help as soon as possible.
The details regarding the transection are shown below
Thank you for using State Bank Internet banking. Your Transaction Ref No IG0CSNUGO1 for Rs.4265 on 18-SEP-16 13:01
Hope you guys help me as soon as possible

Date of transaction 18-SEP-16 13.01 State Bank Internet banking
State bank of patiala
Amount charged Rs.4265

Transaction Ref No IG0CSNUGO1 for Rs.4265
Email id- [protected]@gmail.con

I have booked a flight ticket from pune to indore on booking date 13/9/16, 12:10am of travel date 13/9/16 ...from my SBI account the amount of Rs4960 has been deducted but no confirmation msg were given by yatra.com...i have tried many times to get connect with customer care but no customer care yet connected only on the customer care no the system repeats no customer still connected ...its a fake site for customers

Dear Sir!
I have booked one railway ticket, the reference number is [protected], but, unfortunately booking got canceled. I got the message from YATRA.COM the amount will be refunded to the same account which we paid through, but, it's been 2 months I didn't receive any money. transaction id is [protected].

I hope you will take my request and resolve this problem immediately!

Thanking you,

You're sincere
M. SWAMI

Attached is the tour itinerary. On day 6 we were promised to be dropped in Bagdogra Airport. We were ready by 4.00AM on 9th Sept at our hotel. But the tour operator arranged driver was late by 40 mins (4.37 AM), car didn't have plastics cover to protect luggage from rain which caused another 15 mins delay to go to his office and take the cover and car did not have enough diesel which delayed another 30 mins. The car tyres didn't have sufficient air and the driver was immature to drive in slippery areas and stuck our car into the mud which took 30 mins to release the car with the help of a lorry and lorry driver instructed our car driver to fill air in the tyres so that car won't get stuck in mud. To fill air we spent about 15 mins. Later he didn't have any documents (RC, License etc., ) for which the police caught and fined him. This caused another delay of 30 mins. Now we were behind schedule of more than 2 hrs. After all this we were stuck in a landslide near Sevok, West Bengal that had just occured 20 mins before we reached there. This added to the delay by another 1hr 30 mins (totally 3hrs 30 mins delay to airport). We had missed our flight to Bangalore by the time we reached the Airport. Yatra representative named Vikas initially agreed to pay the ticket cost and arrange accommodation and travel if needed and asked us to enquire about the tickets availability and price. After enquiring when we called again Yatra never connected us to Vikas and another representative named Ashish Bhatia said they can only refund 12000 and we have to arrange our accommodation and travel .. But the ticket cost for next day was 18000 and the same day was 44000. We felt insecure to stay in an unknown city and chose to fly on the same day by paying 44000. Yatra or the tour operator are denying to accept the delay caused by them and they are not ready to compensate for the flight charges incurred in booking new tickets to complete our Journey.

Hi,

I have booked a hotel in tamilnadu on 13th sep 16 two rooms for two nights. Then i decided to cancel my booking as per cancellation policy printed in the yatra.com confimation voucher. However, i got error cancelling online using my account with yatra.com so i sent an email request to cancel the booking to yatra.com customer care on 13th sep 16 late night. As per policy yatra.com should have cancelled the hotel booking...

Booking reference:[protected]
Flight: 13th September, Indigo Airlines, Kolkata to Bangalore
I had booked above flight. However, due to the unrest in Bangalore, I decided to cancel the flight on 12th September night. Yatra.com site was not allowing me to cancel the flight saying the travel time is very close and I should do the cancellation from airline. I called up Indigo and cancelled the flight. Now I want to get my money refunded. Yatra.com site does not have any option as such, I searched in "my bookings" for getting any "refund claim" option and there was nothing. I am trying from then to call yatra customer care number multiple times and no one is picking up. See, I need to rebook my ticket now and need refund immediately.

Hi,

I had booked round trip tickets from Chennai-Bengaluru-Chennai (Flight Jetairways for both sectors). Date of departure: Sept. 11, 2016 and return by same day: Sept.11, 2016. My Yatra booking reference no. is[protected]. The ticket cost both ways for 2 members is Rs.8526.

Issue:
1) I had used a Yatra promo discount of Rs. 250 while booking the tickets. Due to the ongoing bandh in Karnataka, I had change my plan, so I cannot travel on the above dates. Now when I cancel the tickets even before 12 hrs, because as per Yatra rules, the amount refunded is just Rs.489. That is, i lose more than 8k.

I feel it is very unfair to deduct so much money as the bandh that lead to the cancellation was due to the reason not connected to me.