Yatra Online / YatraTrip.in Complaints & Reviews

I have paid 23500 Rs amount but yatra.com agent said they didn't received payment. So again online payment. So two times paid for same tour. They promissed paid soon. But I m still awaited for refund my amount. I have payment on 14 Feb. 2017. But complains about refund. They promissed payment refund will be on one week. But still pending

Mobile no. [protected]
Pls refund my amount

I have booked an andaman trip for my parents with booking id yh3040384 for 9 th december 16. I have planned the whole journey from indore to andman to indore through yatra.com whose total cost was rs 1, 13, 750 /-
That trip was cancelled due to bad weather by yatra itself.
From that day i am regularly connected with yatra customer care for my refund, every time they told me wait for 15 days we are processing on your maximum refund but any person or representative never call me back for any update or refunds, after hundred's of calls they refund in february 2017 only 45330/- against indore to andman to indore booking. After this yatra representative ensuring me for more refund initiated at the end of february, again no update from yatra, they are assuring me from last 3 months that they are refunding 100% amount.in march yatra representative suddenly denied to refund any amount beyond 45330/-, and directly given me the mails of their directors and senior to talk further-
1-krishna. [protected]@yatra.com - vp
2-sandeep. [protected]@yatra.com - sm
3-priya. [protected]@yatra.com - unknown

This is too annoying and not ethical to start the whole communication again with other persons of yatra after keep patience of 3 months.

This trip was booked by mr. Nivesh and handled by mr. Nitin rana and mr. Sandeep ji

I request you to look into the case for the refund as soon as possible as i am already on the verge of my patience.

Thanks

It is regarding my Andaman's booking (Booking reference number: YH2989786). It was a land only package for 5n/6 days starting 8th of December 2016 but due to bad weather it was cancelled by Yatra team itself.

From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never updated / called me for then refund, every time I took the initiative and called customer care.

I have paid ₹ 45 thousand but out of this I received refund of around 37 thousand after so many follow ups.

it was a natural disaster so i am entitled for full refund but here i would like to mention that yatra people once booking have been made they don''t even bother to call you for any upadate. the customer keeps on calling and they keep on lingering the matter. is this the way customers are dealt??????? i would not recommend anyone to go with yatra. before booking they will call you daily but after booking you are trapped and then no response??????

vishal piplani

I Nitinkumar from Maharastra booking id YH3118032 booked for europe in less than 1 Lack . actually i came hear for australia trip & diverted for big aportunity of sell. Then i book my trip at delhi base office Mrs.Ridhi chopra as a first care taker from Yatraonline. Then they transfer case to Mr.Gourav who is yatra expert. He send me email (3 diff type packge absulatly diff frm my packege) & i cant sleep that night. after all 10 to 15 emails for paper working. This deparment is phone less work for customer frastration.
i bookon 7 jan from that day i realize what is tension & frastration. Then they given handover to pune base uddan agent. they send me 3 to 5 emails reharding my packege but i fail to meet him by their working criteria or anything else. Uddan having some parttime college student to handel the case for Schengen visa. I have better idea for abrod visa by my passed trip to 3 countrys. Lastly i make paper work.that time i realize that it is simple for any tourist company & it is daily work for him. This department is only with phone ( no meetup) at 9 pm & day time phone is unanswered. upto this stage i pay 1.20 k to yatra. By this type of working lead in my schengen rejection visa. I think which is not unexpected to yatra people. because that moment they send me Thiland packege msg on my mobile with out tension & also given advice that do not retry for schengen visa in between 6 month consulate blacklist me. So thiland is better for me. but I write apale to France consulate which is also unanswers yet. I am self emplyer with 10 year IT returned & go for tour purpose with my wife & i have big assestes in india. Then where is actual fault done. My own conclusion is Behind the europe trip their will be some White cooler scam. They given me panelty of 60 k as cancelation but i have not guilty for that. I have guilty for my own credit & frasteration. So i knob the door for NCH- National consumet desk for "consumer right" is my upcoming way.
"Why they not handle my case properly" is my tagline for that or "They given me packege for companys any polycies for illigal earning".
So God given me power for solve it. i also given challenge to Yatra.com for they wested my 60K & i also capable & wanted to weast 60 K extra for my answers behind it.

This writing is not a slip of the pen each and every word is by my own experience in your Yatra And it was a decisive battle for me.

Thank you in advance and also waiting your kind reply.

It is regarding my Andaman's booking. (Booking number: YH2904923)
Above said booking was planned on 9th of December 2016 but due to bad weather it was cancelled by Yatra team itself.

From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never update / called me for then refund, every time I took the initiative and called customer care.

I have paid arround ₹ 1 lakh ( package : 82 thousand + mumbai to Chennai connecting flight- 15 thousand) . But out of this I received refund of 3 thousand for connecting flight and 46 thousand for Andaman package, after so many follow ups. Even though your executive ensured me for maximum refund.

I can understand this was natural disaster and it was group package so it will take time for refund, this is not my consern.But why should I need to take follow ups every time? When you say, you will update me in 15 days then it is your responsibility to update me atleast after 20 days. But every time I call customer care ask for remaining amount refunded and they say me to wait for another 4, 5 days.and now they even don't care to reply my emails.

I request you to look into the same and ensure me for maximum refund.

Waiting for your kind reply.

Thanks in advance.

I booked a flight for
To,
Sharjah
Wed, 15 Mar, 2017

from
Ahmedabad
Wed, 15 Mar, 2017

but even after payment sucessful i didnt get e-ticket
Booking Reference Number[protected]

Yatra.com dont even talk back after sending mail that they will contact you after so and so period...
sometimes it takes forever to reach a executive
my question is how could they deduce money without even having info about seat reservation

We booked a trip to Mauritius for 6th-12th Feb from Yatra at package cost of 1, 90, 000 from kolkata which got cancelled due to a huge cyclone Carlose.This happened because suddenly on 5th late night we got call from Mauritius that flights have got cancelled and so we requested Yatra to cancel the trip as it was impossible to go and asked for refund.We even told them to reschedule if in case refund was not possible.After a lot of follow up, they refunded only the air part of Rs.89, 506 but are not refunding the rest neither are they rescheduling although more then a month have passed and although we informed them asap we got the information from Air Mauritius and are givin false commitments.We request you to take action.Contact persons were Rajat Saxena, Sonak Saha. We had given them reschedule dates as well. They are ignoring phone calls and are mostly not replying to emails and are constantly

I took an International trip with Yatra in the month of December. I paid as per their package including visa fees and all. However at the time of visa application I had to pay the fees instead of them. Therefore a refund of that visa fees is pending since then. I have sent numerous emails to the agent of Yatra and also their head but no reply from their end. Also there were some services which I didn't get while on the tour but which were charged to me in the package. No reply from Yatra. Pathetic service from their end.

I was searching for some flights and contiued till th passenger details page. after visiting for 2 times to the page, my ecash is reduced to rs300, though i havent booked any flight yet and i ecash account summary its showing ecash redemeed in booking no.xxxxx -rs250. refund my ecash, this is pure cheating and unethical ways of earning money, i will never use this site again and tell everyone to not use it if my money is not refunded

I think yatra.com is fooling its customers. I did a transaction with yatra on a Saturday, transaction was stuck and amount was deducted. Yatra official said they have not received the amount and will process the request once they receive it. And this is an issue with the bank. I thought maybe they are right. They received the amount on Monday, by then the air fare was increased and i had to pay extra for that. While doing thia transaction...

We had booked for Andaman trip on 9th Dec 2016. This tour was cancelled due to Vardah Cyclone which hit the place on 7th Dec 2016.

We were promised about the refund within 15 days of the total tour amount of Rs 74000.

However, after many follow ups we received a partial payment of Rs 39, 778/- on 25th Jan 2017 (refund email from Jaya [protected]@yatra)

As per a new email from [protected]@yatra.com on 11th Jan 17, they assured us that balance amount will be refunded within 15 days from 11th Jan 2017.
Its going to be 2 months now and no response from the yatra team yet after sending reminders.

We have been following up on emails with below email ID since Jan 24th, 2017 and have personally visited their Koramangla office as well.
nagaraj.[protected]@yatra.com,
jaya.[protected]@yatra.com,
sapna.[protected]@yatra.com,
[protected]@yatra.com

Please check this issue as soon as possible

I have booked flight ticket on 24.04.2017 Booking reference:[protected] | Booked on: Wed, 04 Jan 2017 Mumbai to Delhi some family problem i can't traveling same day, I has to Cancelled ticket online but they didn't get my money ticket showing Refundable the Amount 9, 800/Rupees my question if People not travel why you deducted money detail are given.
Salbeer Singh Rana
Mobile no [protected]
1. All Trips
2. Upcoming
3. Mumbai → New Delhi
Mumbai → New Delhi
Booking reference:[protected] | Booked on: Wed, 04 Jan 2017
Flight Details
Mumbai → New Delhi
Mon 24Apr
Mumbai BOM 17:00 Chatrapati Shivaji
02hr 05min non stop
New Delhi DEL 19:05 Indira Gandhi
________________________________________
JetAirways
9W-353 Economy
Refundable
60 kgs
PNR: TDUNSB Cancelled
View Cancellation Policy
Type of Fare
Refundable
Cancellation Policy
• Applicable Fee
(per passenger per segment)
Time of change/cancellation
4400.00
04 Jan, 11:00 to 24 Apr, 15:00
• Partial cancellation is not allowed for tickets booked under special return fare. In such cases both onward and return tickets will be cancelled together.
Yatra Offline Cancellation Service Fee
1000 (Per person)
Yatra Online Cancellation Service Fee
300 (Per person)
Traveller Details
Mumbai → New Delhi
Name Meal Baggage Seat
Mr. Salbeer Singh Rana
CANCELLED -- 15 kgs --
Mrs. Manju Salbeer Singh Rana
CANCELLED -- 15 kgs --
Miss. Simran Salbeer Singh Rana
CANCELLED -- 15 kgs --
Miss. Sonam Salbeer Singh Rana
CANCELLED -- 15 kgs --
Fare Details
Mumbai → New Delhi
Adult x 2 1, 680
Children x 2 1, 680
Fee & Surcharges 6, 440
Meals 0
Baggage 0
________________________________________
(-) Discount (-) 0
Total 9, 800
Paid on 04 January 10, 250
Through Banktrans | Transaction Id:[protected]
________________________________________
Paid on 04 January 250
Through eCash | Transaction Id: 4F0895V54I757160-YLP
Amount Due 200

Madam/ Sir,
This is regarding a trip to South Africa; booking ID – YH2950184. We had paid the booking amount. There was a sudden death in our family due to which we were out of station for about 2 wks in January 2017. We were in too much distress at the time to consider speaking to you about the vacation.
However, on our return we found that our trip had been cancelled at your end. The email regarding cancellations was furnished the same day you cancelled our trip- 23.01. 17. The reason mentioned being lack of further payment.
Had we received an e- mail regarding the deadline for payment, we would have done it in time. Also, NOC from my employer was available before 23.01.17.
I am extremely disturbed by your handling of the case. You have been sending mails regularly about the trip, then why no reminder mails regarding payment due- date, which is far more important. This is extremely unprofessional.
Also, autocancellation of the trip was made at your end and not from customer end but no refund has been made so far. Expecting a reply at the earliest…
Regards
Dr. Somshukla Ray

In november 2016, i booked a europe tour with yatra.com that was to commence in february 2017 with a booking amount of inr 2, 25, 000. Unfortunately, my schengan visa was rejected by swiss authorities due to lack of some documents. The documents were not collected properly by yatra.com. Further more, on the context of the terms and conditions that yatra.com made me to sign, they charged more than 50% of the tour cost as cancellation charges. It amounts to more than inr 1, 25, 000. Also, i asked them for the proofs where in they can justify if they have borne the same as the cancellation charges. Despite of sending more than a dozen emails, there are no replies on that. Any help in this regards would be great!
I am ok with the cancellation charges if yatra.com is able to prove that.

Dear yatra.com
My bus pnr number was TS-ABB42755085GOK, i am very very streesed because of sai travels who made me run for nothing, i came with my booking to Rajesh and he said your bus is cancelld, and he wanted to give me normal bus but i had booked sleepr but he said no you have to go on this only, at the night i am helpless cant do anything.stupid system, very very upset and i reccomened everyone on this site that DO NOT BOOK YOUR JOURNEY FROM THIS SITE, ALL OF THEM ARE Fraud AND they were fughting with me when i said that i want to go on my bus only, i am writing this while sitting on the bus, so i strongly recommend you that please please do not travel through this site, they all are same and i saw it, they will put you in an other bus but they will sell your seats to others, beleive me.i am very very upset with this and remember SAI TRAVEL IS BIG FRAUD.

Regarding my flight tickets purchased from u with ref no[protected]

I was very sorry to say I had worst experience in Yatra as I trusted Yatra from past 10 years I was regular purchase of flight tickets and holidays never use to check back .But one of my Frd said that the price is much higher so checked it and called Yatra and informed that imm after my payment they said I will get difference amount as cash . What will I do that ecash of life time validation when I can use only 5% or 1000 .there was 15000 diffencce in price sent yatra screenshots of that also It show that yatra cheated me from past ten years Do u think customer like me trusted from past 10 years purchase or recommend yatra any more .BEcouse of ecash we will purchase any thing again . As I had paid u complete amount u say nothing is quarantined.I know well with mail u may least bother but still want to say so mailing u as u said price quarantee and trust .

On 13th Feb'17 I did one transaction of Rs. 4800 from my ICICI S/B account. But I did not get any confirmation from Yatra.com or ICICI. I followed up with Yatra.com and I was told through mail that they are processing the refund and promised that it will be refunded within 5-7 days of the transaction date. However till today I did not get any refund although I am following up on daily basis. They gave me reference ID and with that ID I am pursuing with my ICICI bank too, however they are also not supporting.
It seems that the corporates play down the customers when it is a matter of refund and there is lack of transparency. I think now that without your support or intervention, refund would be a very difficult task.
Kindly guide me and extend your kind help in this matter.
Rgds,
Sandeep Singh ([protected])

I have book hotel in Daman Booking ref no #[protected]. Hotel Silver Sand Beach Resort. The hotel is not taking any booking from Yatra since past one month but it's still reflecting on the website. I spoke to Asma first on 16th Feb, 2017 informing her about the situation she said the situation is been resolved and I will get the booking. The next day I contacted the hotel they are still not taking the booking. I called Yatra again this time horrible rep Rajni Sharma is handling the situation and not providing any resolution only delaying since morning. I need this to be resolve before I take this to consumer court

I have booked one flight with yatra.com. I have not travelled on that flight due to some unavoidable Circumstances. I have applied one coupon while booking that flight, that was worth Rs1000.

So here is the point. Firstly I called the airlines and they told me for the Jet Airways these Yatra people have to change the status to the No Show. I called them 3 times and they told me no refund from the Jet Airways. I took the Airline person on call with them then they got to know that they have to do something and they told me thy will charge 100 Rs per sector. I am not yet sure they have processed the same or not. The Airline is refunding Rs 820.

Secondly with the Indigo, which you have to claim online. They are refunding Rs. 715 and I have set that to claim on their website.

These amounts will be sent to Yatra that amounts to 1535 . Now what these people are saying they will deduct 1200 as I have used coupon. Sersiously, thats no show charges and you are already charging Rs 100 per sector. if I would have travelled then it would have been no business to them not even single penny. I was not able to travel due to health issues. If I would not have claimed the No show charges then also they would have got nothing. Now if I am claiming they are saying they will revert and charge 1000 Rs out of refund.

If they are not able to Justify their this action I would not mind to file the Physical PIL for the scam they are trying to do. As Airlines will refund the amount I want them to refund my amount without charging1000.

Yatra Booking Number :[protected] Booking Date : 05, Oct, 2016.

We had gone to dubai through yatra and had done the bookings we were told that we will get discount

Coupans for europe trip
. An amount of 70k off on next trip was promisedbook today and get cash back of inr 35, 000 per person...!!!

Cash back can be used in booking yatra group departure of europe, australia, south africa, america.

Validity of cashback is march 2017...!!!