Yatra Online / YatraTrip.in Complaints & Reviews

Hello Team,

1. I have made a booking with yatra.com on 28th JAN 2017 from HYD to
BLR. my account was debited with 10316 rupees however flight tickets
were not confirmed. Booking ref (YT[protected]

When i reach out to yatra customer care no one is giving appropriate
answer, one says 12 hrs, one say 24, one says 48 hours .. no one has the
appropriate information and more over they are too arrogant and heavy
headed to process my refund.

2. i have done partial cancellation for another ticket booked on the same day.
yatra ref :[protected]. Cancelled ticket PNR: ZEH97. this ticket was
cancelled with airlines directly. however yatra team is not ready to process
the refund. every time i call them they say AIR INDIA is not ready to
reimburse.

can some one look in to the issue and provide support.

Thank you,

Prabhakar
[protected]

BE WARE OF YATRA.COM.

We booked Hotel Bheigo at Manipur four rooms for four days through Yatra.com from 18.10.2016 to 21.10.2016.But due'Strike" called on these days, we were unable to go to Imphal from Silchar on appointed day. We informed this to Hotel Bheigo as well as Yatra.com on previous day. They assured to return 50% of booking charge of Rs.24000/ which we agreed. Subsequently after much deliveration, we could not get our money back(Rs.24000/.)

Thus we could not go to Manipur for no fault of our own. But they forfeited our money, although they assured to refund 50%. We request people to be cautious of this Yatra.com, and think twice before booking hotel through them.

I booked flightsbkum from Bagdogra - Delhi - Srinagar ( To and fro) on 13th Nov.
Ref #[protected] .
Passengers Name : Tina and Myra.
Travel Dates :
19th Nov From Bagdogra - Delhi
20th Nov From Delhi - Srinagar.
3rd Dec : From Srinagar to Delhi
4th From Delhi to Bagdogra.

Flight from Delhi to Srinagar was cancelled by airlines due to bad weather.
Hence we had to cancel ticket from Srinagar to Delhi as well.
Air India confirmed they have taken necessary action and communicated to Yatra about full refund of the tickets.

However even after calling Yatra several times they have not refunded our money yet.
When we called they said they raised a ticket with Air India as they need confirmation on their ticket ( Yatra ticket numbers: Tina :[protected],[protected]. They said it would take 40 days.
However its more than 2 months now and there is no update from Yatra.
I tried to call them several times but everytime I call they blame Air India. They do not have any information about the refund status, amount.

Kindly assist.

Hi,

I used yatra mobile app to book a flight ticket for travelling to Patna from Delhi on 22nd February 2017. I booked the ticket and paid the fare using netbanking. When I got the ticket, it was from Patna to Delhi on 22nd February 2017. The app took the old data and generated the ticket.

On requesting for refund, yatra is not entertaining this request.

Yatra reference number . This incident has impacted me such that I won't be using yatra or any other mobile app to book especially flight tickets in future. I would also like to hightight that the website was saying it was a refundable ticket, so I had booked the ticket. Now they are not entertaining any request for refund.

I would request other prospective customers to be careful when the yatra app says it's a refundable flight ticket.

Good afternoon Sir/Ma'am
I had booked tickets from NDLS to SVDK on 5th December 2016 by yatra.com online facility...after that the tickets was not confirmed and not even the amount refunded to my bank...after 15mins i got a message from your side that the amount will be refunded in 5 to 7 working days ..reference no. is[protected] but still today the amount is not refunded ...i need a resolution soon as possible by you ...its already been one and half ago i didn't found any solution not any message from your side...

I had booked return tickets from pune to Goa on 6th Jan 17 with ref.no.[protected]. I had to cancel the booking as my son's board exam dates clashed with it. The company namely yatra.com did not deposit the refund amount in my account, instead the refund was transferred to so called ecash account. They informed me that I have to use their services to utilise that amount or it will be consficated if not used with 60 to 90 days. Sir it is my hard earned money and I don't want it go waste. Pl.help me..l have consulted my brother who is a lawyer. He advised me to file criminal complaint of cheating u/s 420 IPC.

I have booked my journey on 29th Dec 2016 of flight from Chennai to Delhi for 05. January in YATRA.COM.but some unavoidable reason i cancelled my programme and informed to yatra.com agent to cancel the ticket and also they told me that they will cut cancellation charges and refund the balance amount with in 7-10 working days .but till now there is no thing happened, and they are not giving my refundable amount.my reference no.[protected] is in the name of Sindhuja Thiyagarasa and saraswathi Thiyagarasa.please help me to contact to YATRA.COM and refund my money.

Dear sir, I have booked holiday package (YH3078066)for 5n/6d at Andamans from YATRA.COM. Initially the itienary given to me was worth of rupees 58312/- in which Neil Island was not covered. Then they gave me second itinerary of rupees 66312/- in which Neil Island was covered. I chose the second itinerary and paid Rs 66312/-. But when I reached Andamans Island Neil island was not covered in the itinerary which was given local vendor ( Andamans connections). I inform same matter to the yatra.com on the same day but there was no reply from yatra.com. I also called many times in subsequent days regarding the same but there was no reply from the yatra.com. Finally the Neil Island was not covered during the tour package. Second issue, . At Havelock Island Non AC room was booked in Hotel Sand Marina where as according the promised itinerary the room at Havelock island was CASA room in hotel Kingdom (3* hotel). I again complained for the same at yatra.com Finally I paid extra 4360/ for room upgradation

Subject: Complaint against unfair trade practices adopted by Yatra.com

I had done the 4 hotel bookings for Silver Sands Resort Daman - from 27th Jan 2017 to 29th Jan 2017

I have called Yatra call centre twice on 10th Jan 2017 and 12th Jan 2017 requesting them to cancel and refund the booking since there is an outbreak of Bird Flu / Avian Influenza in Daman area and the Daman government authorities have advised to all citizens not to travel to Daman upto 1st week of February 2017. Since we are a group of 4 families travelling with small children we do not want to take any chance and avoid travelling to Daman

I requested Yatra. com to cancel the booking and refund the amount at the earliest

On 13th January 2017 I again called up Yatra.com and also send email for the cancellation and refund, every time I was informed by Yatra.com staff that the cancellation is subject to acceptance of Silver Sands Resorts.

I explained them that the circumstances under which the Bookings are requested to be cancelled are very serious and there is a government advisory issued not to travel to Daman for a period of 1 month, in such a scenario we cannot travel with small children risking their health, I expected Yatra.com to consider and cancel the bookings and refund the full amount to me.

On 13th January 2017 I called up Silver Sands Resorts, to my surprise, when I checked with the Hotel they informed me that they have not received any payment from Yatra.com for the bookings done by me and that they have not received any request for cancellation and refund. The Hotel also informed me that is is Yatra.com which has to approve the cancellation and refund, this is shocking as yatra.com has been telling me different process of refund and I was informed that refund is subject to approval of Hotel Silver Sands, whereas hotel Silver Sands has informed me a different version of the process of cancellation and refund.

I have been a loyal customer of Yatra.com but the way I have been treated for cancellation is disgusting and frustrating. I never expected this type of treatment and mislseading and false information given to customers.

I have still not received any feedback from Yatra.com, now I am left with no option but to consider taking appropriate legal action against Yatra.com and Silver Sands Resorts, Daman in the event the whole amount is not refunded to me.

Yatra .com promises to hold the ticket at given price forr 3 days and then when we lick on pay on it shows increased fare. Let me clearly state the words on yatra website, blog and email:
With our ‘Hold Now, Pay Later’ feature, you could hold international air tickets on lower prices without
paying in advance until your plans are finalized. Thus save the money you would otherwise spend on last minute bookings!
br...

Recently i booked a flight ticket in this site, paid amount and after some seconds it shown u booking is not confirmed.
There was two options,
1.refund to your ecash to use in your future booking and it will be refelect " immediately".
2. Transfer to your bank account it will take 5 to 7 days.
I was required to book the ticket, so selected to ecash.
Then i went to book tickets again, price hicked. It is due to dynamic pricing i could understand.
Then went to payment page.
Ecash was not available there. Flight ticket rates are changing.
So i paid again using bank again.
Then i went to check the bank, the amount got transfered at first time but found not refunded to me.
Then i sent email to yatra who always replay me immediately after a mail when i ask about holidays.
I got mail back lately that call to customer care.
I called customer care today,
Asked about this, the one spoke with immediatly replied me that it will take 1 to 2 hours to come in ecash !
There was the word " immediately "
In the option, i asked her. She again and again replied me same that it will take 1 to 2 hours.
I asked what is meaning of immediately then..
She transferred call to her super visor.
He insulted and disrepcted me by keeping me on hold..
I could not hear any noice from that side.
Suddenly he came and spoke some..
Then when i start to speak, he went to hold.
They said ecash to bank cannot transfer amount.
What is meaning of" immediate" then?
Cunning way to cheat?

Myself and my Son had booked the conducted trip to Sri Lanka on 13th Dec 2016 for 5 days trip for Rs.84000/- via Chennai . On 20th the plane from Bangalore to Chennai flight supposed to take off at 6.20 Am got delated for more than 4.30 hrs due to dense fog at the Bangalore Air port. We intimated the travel agent about the delay and indicated that we may miss connecting flight from Chennai to Sri Lanka. They asked us buy fresh ticket at Chennai airport. As time was very close we could not get next flight on the same day. We bought the ticket for next day and carried the journey. There by we lost one day tour programme. Our return tickets from Sri Lanka to Chennai was also cancelled and we have to buy the return tickets also. There by, we paid to and fro Air tickets from Chennai to Sri Lanka and back also we lost one day tour at Sri Lanka. Apart from this, due to non cooperation by the travel Agent, we had suffered lot of tension, anxiety and hardship. In spite of all this the Yatra.com has refused to pay the cost though no fault of ours. Pl arrange to get the cost of Rs.28, 000 towards flight cost and one day trip at pro-rata basis. As per New consumer protection law, unfair one sided terms & condition by the agents is unfair and unlawful.

I tried to book bus ticket (Goa-Pune) from Yatra.com on 15th Dec, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my icici bank.

I tried chasing Yatra bus booking team many a times, but they only assure me of resolution within 24-48 hours. After sending them many mails(on 9th Jan, 8th Jan, 7th Jan, 2nd Jan, 22nd Dec, and 19th Dec), they do not even bother to acknowledge.br...

Hi,

I am totally dissatisfied with the service from yatra.com has offered to me in hotel booking.

I booked, with 100% advance booking, a Hotel in Shimla through yatra.com for 7 Jan 2017 for 1 night for 3 adults and 1 kid (Aged 42, 36, 12, 6; 12 year kid was mentioned as adult due to policies) and got confirmation from yatra.com. Booking reference :[protected].

I reached hotel on 7th Jan 2017 after walking about 13-14 km due to snow and road block with kids (again 12 year old is kid; though mentioned as adult in hotel booking).

When I showed booking mail at hotel reception about my booking, he told this booking is not confirmed and he also told hotel had already informed Yatra.com about this.

But I had confirmation from Yatra.com.

Hotel receptionist called Yatra interface directly (someone Nitin from Yatra.com; if I remember name correctly) and told him that booking is not confirmed and why this was not told to guest. There was no answer from that side.

My kids were shivering like anything and were in panic mode. I was not able to provide a room to my family.

I called Yatra.com call centre from Hotel receptionist’s phone as my phone was out of network.

I told about situation and complained them why they did not inform me when booking was not confirmed from hotel side. (Sarika or Savita was the person from Yatra side). But booking mail said confirmed hotel booking.

She said sorry and promised me to call back. I specifically told her to provide an alternative only nearby as it is difficult to move anywhere far due kids and due to total halt, no movement in Shimla.

I got a call after some time and lady from Yatra.com (Ms Rajni…) told me yatra.com had arranged a hotel 6 km from this place. I told her it is not possible to move even few meters due to current sitation at this stage so I want a room nearby.

She was rude and when I told her I am with kids and they are not well, shivering. She told me you booked hotel for 3 adults, 1 kid and you are saying you have two kids.

That was so bad comment from her side. She was trying to look for some thing which is against me in this booking.

I strongly objected her and told 12 year old person is still a kid; he was mentioned as adult due to your policies on age. (had I mentioned 12 yr as kid, yatra.com would have said this is wrong booking)

Then she rudely said, confirm your alternate booking or cancel Yatra.com will refund your money. I told I will not accept the alternative booking, nor will cancel the same. It was very bad conversation from her side. And no furhter assistance was provided by yatra.com.

It was getting late, then I tried to look for someplace on my own for night stay as I could not sit in open with family.

This was very horrible trip and thanks to yatra.com for very poor service.
Yatra.com should have informed me earlier before leaving, that this booking is not confirmed. But on one side yatra.com are not listening to hoteliers; on other side they are committing wrongly to guests and poor customer relations.

Moreover, now yatra.com is asking for feedback for hotel where I was not able to checkin due to yatra.com's mismanagement and misalignment internally (someone could internally inform not to send this feedback request to guest). Further, there is no apology or refund from their side.

I will not use Yatra.com in future, will not recommend to anyone and thinking of legal options as well.

Regards
Neeraj

I had the booking reference no.[protected], however the hotel clearly said that they did not receive any email for the booking. Also it is clearly mentioned in the recording []that the booking was not sent by yatra to the hotel. Its a proven fault from the yatra's end. However upon asking in writing you said its a sold case wherein the rooms were not available. I had a conversation with yatra's representative in the afternoon stating they had a word with hotelier (Prem gupta) and the booking is confirmed. But post reaching the hotel they clearly denied that. It was the falsifying information provided by your representative. As a result you spoiled our trip and the time worth alot. We booked the car costing us rs. 18000 and new year eve party event worth rs.10000 and if we include all the risk of wandering around late night in the streets without any place to stay, the risk of our lives should be borne by you. Yatra.com... Still no escalations, you are handling the case on your own, no solution till now. It been more than a week. Guys dont evr go for yatra.com..

I booked my hotel on yatra.com on 4th dec for a family trip to Amritsar(28th dec 2016). On 27th evening, i got a call from yatra executive stating that the hotel is sold out. i was about to board my Delhi flight from where i would take the train and had no idea what to do as i was in transit and will have limited access to network. i have spent so much time over net to book the hotel with such good reviews. in the entire transit i was stressed and following up trying to convince the executive. finally they gave me alternative hotel with very poor review even in their site, So i denied. I demanded incase u cannot provide me the same hotel or a hotel with similar good customer rating, u have to provide me a quality 5star hotel as i didn't have time to review their hotel options anymore. I went to the same hotel which i had a confirmed voucher from yatra and they said that yatra has communicated with the hotel only 2 days prior my check in and so they were not anymore available with the rooms. the entire picture was clear. i was travelling with an infant and my dad's health was also not so good. i tried explaining to the executive again and again but in vain. i even said i will make a consumer complain but they did not listen. me and my family had to face immense stress and inconvenience for this negligence. it was really unexpected from such a popular company like Yatra.com

My first & last pathetic experience with yatra, booked 3 rooms with yatra for goa now when i reached here got to know that they have shared the fake pictures on there on portal, pictures available on portal was for a different property & booked property is different & when i call them they don't have any answers for the issues, I had to wait 3 hrs outside the booked hotel and after that as well they have done nothing

Pls beware think 100 time before u book any property with yatra

I Booked a bus ticket from Pune to Goa for 24 th Dec 2016, how ever when i tried to cancel the ticket i got a error message that getting error as, no refund found on your request, please try later.

i raised this complain and sent to the email address [protected]@yatra.com and called customer care to check however got the response that they are looking into this... but since then no response

Website address: http://www.yatra.com/online/ecash-faq. given by yatra.com does not work at all. It is complete fraud. I have ecash available rs. 3196. Everytime i book airticket through yatra.com, it generates additional ecash but i could never understand how to use the ecash in my current booking of air tkts. Everytime they claim that you will get discount in your next booking and the next never comes. I kept calling their toll free no: [protected] &[protected] but none of them are available for tele-discussions with any tele-executives.

I had booked hotels in Andamans in Dec from email id [protected]@gmail.com but due to natural disaster cyclone I was not able to board. The airlines gave me full refund but the hotel bookings was done thru yatra and I paid the full amount in advance. Now even after this emergency situation they are not refunding my amount and neither responding to my email.