Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir,

I had booked a ticket for my wife and kid through Yatra.com, details as below -

PNR - HR527
Ref No[protected]
Travel date - 1 Nov 2016

The flight was cancelled by the carrier Air India and my family had to undergo severe agony and mental trauma. Immediately I contacted yatra.com, as per them I will get full refund as flight was cancelled by Airlines itself. Since then...

You guys are crooks and thiefs for no refunding my 25, 500 rupees,

Dear Mr. Tanveer,

Please accept our sincere apologies that it has been almost 2 months that we could not share an update on the closure with refund. Please be informed that there have been numerous exchange of emails which has not resulted into anything good which is why the refund is being delayed.

Please be assured that we are...

I was trying to book the ticket from Jammu to New delhi by Indigo Flight no-6E-653 scheduled departure on[protected], The money was debited from my card but I didn't received the PNR No or e-ticket. my Reference no is[protected].Please provide the tickets' I was trying to talk to your executive but nobody is attending.
Please do the needful at the earliest
surander koul
[protected]
[protected]@yahoo.com...

I will like to provide my feedback of the Himachal tour with Yatra during our tour from 26th Oct till 1st Nov. Booking Reference no - YH2870858

First of all, the accommodation (Hotel Hilltop) that was given to us at Shimla was of low standard and definitely beyond our expectation from a company like Yatra. Upon reaching the destination on Day 1 at 8 PM we found the room was full of dust and the bed sheets seemed used by multiple...

Yatra reference id [protected]

While booking flight ticket from GAU to BLR on 24/10/2016 at 00:26 hrs, transaction failed due to some technical problem. Money for the transaction was debited from my e-Wallet.
I contacted 3 times in there costumer care no[protected] and also submitted email complaint in yatra.com, but till date no response from there side. Every time costumer care executive say to give them 24hrs...

My travel date is 7/Nov/2016 and on 4th Nov I come to know that the hotels booked by yatra agents are not as per the itinerary they provided on mail. After several mail and calls I was told my itinerary which they provided was incorrect and and I should go in the order in which they have booked my hotels.This new itinerary would be very hectic as would I would have to spend all time travelling. This all conversation was over the call but...

I from Bangalore, books tickets frequently from yatra. on 05/10/2016 when i was trying to book ticket from Bangalore to Goa(journey date 11/04/17& 14/04/17 along with my friend, the ticket got booked in reverse GOA to Bangalore. I have sent several request to yatra to amend the itinerary but yatra ignored . i have attached herewith all email conversation with Yatra.
...Conversation with Yatra...
RE:'YA:1216586'...

Hi, regarding booking reference no[protected], I booked two flights together for Goa to Indore on 28 Oct 2016 and return on 1 Nov 2016. But customer care of yatra disconnects the call post listening to my concern. I have travelled to Indore and unable to return owing to medical urgencies. I am seeking support but YATRA guys are not supporting at all, with an intention to not to invite cancellations thereby not to make any refunds. br...

I have mailed yatra team so many times, however i dont receive any reply from them. Before booking they used to call me 1000 times. Now they dont even pick call forget about replying to mails

I had booked holiday package and because o[censored]navoidable circumstances have to cancel it. Yatra people are not reverting and replying to my situation with possible solutions.

I asked them to convert my international trip...

While booking flight on30sep16Lucknow to Delhi, transaction Rs 3754 settled through pg support bildesk for Yatra dot com But flight not booked due to link failure However Yatra dot com not making refund till date Transaction ref no confirmed by bill desk is as under
GCBI [protected] payment confirmation
by Bill desk
Central Bank Of India ac number is
[protected]and Bank ref no is
62640275 YATRA INB...

Dear yatra team,

My friend had done the booking of air india flight from hyderabad to lucknow from her yatra id, for 9th november 2016, but due to change in plan i had done booking of indigo flight on 10th november 2016 from hyderabad to varanasi using my own yatra id, so she had to cancel the air india flight ticket. But after cancellation my refundable amount is just 140 rupee. Why so? And also when i booked the indigo flight...

Have booked a holiday package with yatra.com. Trned out to be the biggest mistake of my life. Your agents made sure they literally harassed me to pay the money. Still donot know where the fault lies but INR 91, 803 has been deducted from my account and your agents denied recieving that money and kept harassing me to pay that amount again while my bank kept insisting that the amount has been transferred to the account of yatra, your agents...

Yatra ref :[protected]

Our flights were cancelled due to security issues in srinagar. We contacted yatra - no quick reply. We then contacted indigo and withing 24 hrs they refunded money, unfortunately to yatra as the tickets were booked thro yatra.
Refund by airline to yatra was done in august, however after lots of emails and call we are still waiting for refund of nearly 10k from yatra in october.
Tottaly...

I have booked 3 tickets through Yatra.com and made payment through my Australian Credit Card. The money has been deducted for my Mumbai to Bangkok flight for 3 passengers, but no tikcet supplied. Spoke to customer care team 4 times, everyone says they will call me or email back but no one does that. They saying money has not come to Yatra yet, but my bank has confirmed Yatra has charged the money. The tickets are more expensive that Air India's...

I booked 2 tickets from akola to pune on 15th of aug 2016 of royal safari travels. We got confirmation on ticket booking and money also deducted. But when we reached at travels stop travel agency already booked same tickets for another person and told us they don't have any booking by our name.
We tried to reach customer care for 1 week but didn't got any response.
Below are the details of booking:
Pnr:[protected]br...

I had booked 3 return tickets from kolkata to agartala on 06th october 2016, onward journey being on 25th december 2016 and return journey on 30th december 2016. However, even though the onwrd journey has been confirmed, the return journey is yet to be confirmed. My yatra booking reference number is[protected]. Money has already been paid for the round trip.

I tried to call their customer support, but could not reach through...

This is clear cheating sir after confirming it from u and ur website showing refundable ticket i book the ticket and at airport when airline staff deny boarding i called u 3 hrs before an getting same response at same time i called cleartrip.com i booked one ticket from them also same airlines same everything they simply cancel the ticket on the spot and ur staff didnt help me in this case i am very old customer o[censored]r website and u dont know...

Hi team,

Yesterday I made a booking for air vistara UK 933 for lucknow to mumbai for my mom and dad payment has been processed however no confirmation received yet as pe email I awaited for 3hr but no call received from your executive then I tried calling customer care support again no response I received for your reference Booking Reference Number[protected]. Please have a look and fix this ASAP....

As i complained before regarding the refund.
I am really tired now its been around 12 days i didn't receive the payment yet
I got a mail from yatra that the refund is on process but i haven't received the amount in my account
Details of the transaction are below
Your transaction ref no ig0csnugo1 for rs.4265 on 18-sep-16 13:01
Via net banking state bank of patiala
Details of the refund process by...

This is my reference ID or my train booking of delhi to patna. Such bog companies do not even have a customer care no. It only has a no. to book or check the status of your booking. I got a message that the refund will be in a span of 7 working days and it's now freaking 14 days since I got the refund reference no. And what more that the reference no. does not even work. These big name companies are thugging hard earned money from us. We...