Yu Yuphoria — Under warranty but service center ask for money to repair

Address:New Delhi, Delhi, 110053
Website:www.yuplaygod.com

As discussed with customer care and visit so many services centre I write this mail .
I bought yuphoria mobile with model 'YU...' from amazon site last Aug 2015.
My handset is under warranty. And from last few days i am facing issue with display. I am able to attend calls on it but screen is blank.

I visited below 3 customer care shops and all of them are demading for Rs 2700/3500/2200.

1. M/s Shree Sai Telecom (Gurgaon): Shop No-A3-A4, F.F, Devi Palace, Opp. Raj Cinema, Old Delhi Road, Gurgaon
They said display of my handset is afftected. And display does not comes under warranty. So you need to pay Rs 2700 for repairing it.

2. M/s Shri Krishna Comm(Delhi): A-10, Kabir Nagar, Opp Goyal Gadde Wala, Near Shiv Mandir, Shahdara, Delhi
They said display, camera and mother board is affcted. Mother board will be replaced under warranty but for other accessories you need to pay Rs 3500 for repairing. Now if motherboard is not working then how i am able to receive calls. Then he said this is not a YU services centre this is a private shop please go somewhere else so why you show this shop as YU services centre.

3. M/s Vi Communication: Shop No.-83A, 1st Floor, Radhey Puri Extension, Jagat Puri, Main Road, Opp Karkarduma Court New Delhi
They said display of my handset is afftected. And display does not comes under warranty. So you need to pay Rs 2200 for repairing it.

Also 1 and 3 number service centre take Rs 50 both for just checking my phone .

If my handset is under warranty, then why i would pay money for the same. Also all customer care shops are for micromax brand. And they talk very rudely to yureka customers or with checking anything they said “ye phone under warranty me sahi nahi hog a jo karn a hai kar lo”
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YU Televentures customer support has been notified about the posted complaint.
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please help
Whenever i ask for my query and solution of my problem the simply send this msg copy and paste again and again
i recevied this mail 20 times but no solution yet


Thank you for writing to YU Support. Reference Ticket id: 2510178

This email is in reference to the concern regarding “Service” of your YU Device. We deeply regret for the inconvenience caused to you.

We would request you to kindly wait for some time and let us coordinate with the Service Center. So that we can initiate your request further regarding warranty and charges applicable.

We appreciate your patience and further solicit your cooperation.

Please refer to forums.yuplaygod.com for any support related queries.
Hi,

We apologise for the inconvenience caused. Pls share your Email ID along with your mobile number and our team will get in touch with you asap.

Team,
YU

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