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Updated: Feb 14, 2024
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Zaakpay.com reviews & complaints page 13

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J
Jangam Gopala rao
Nov 9, 2020
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I was trying to add 100000 rupees to my fab11 app on 10th Oct 2020. My transaction of 100000 rupeees got failed but money has been debited from my account. Regarding this i have already mailed t thousands of times to my fab 11 customer care . I have called to sbi customer care. They told money is already debited its pending with the merchant side. Its been more than 30 days still not refunded. One week back my fab11 have sent me a mail that they got a confirmation from mobikwik and zaakpay. it will be refunded in my bank account still not refunded . The reference no is [protected]IGAJPHWYU1. Please do the needful as soon as possible.they have sent me different reference numbers for this refund but nothing is helpful.
These are the reference numbers
ZP5b14cf94d7abe
ZP5b14f548c88fb
ZP5b14f190ccddb
ZP5b14f548c88fb
ZP5b14f0ed04cec.
Please refund my money
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    P
    Pradeep Madavi
    Oct 22, 2020
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    Address: Nagpur

    Respect sir.
    Refund of cancelled ticket for the PNR no [protected] and PNR: [protected] Transaction Id: [protected]

    S.No REFUND DATE RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
    1 02-Oct-2020 735.0 REFUNDED [protected] 06-Oct-2020 Success Refund for Cancellation ZP5af654b9587d

    Has been not settled and it's still pending. You are requested to kindly take necessary action.
    My bank details are as follows:-
    SBI DHAMANGAON RLY
    Acct no [protected]
    IFSC code . SBINO000508.
    Name. PRADEEP B MADAVI
    Thanking you
    Zaakpay.com customer support has been notified about the posted complaint.
    Oct 22, 2020
    Updated by Pradeep Madavi     Respect sir.
    Refund of cancelled ticket for the PNR no [protected] and PNR: [protected] Transaction Id: [protected]

    S.No REFUND DATE RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
    1 02-Oct-2020 735.0 REFUNDED [protected] 06-Oct-2020 Success Refund for Cancellation ZP5af654b9587d

    Has been not settled and it's still pending. You are requested to kindly take necessary action.
    My bank details are as follows:-
    SBI DHAMANGAON RLY
    Acct no [protected]
    IFSC code . SBINO000508.
    Name. PRADEEP B MADAVI
    Thanking you
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      P
      PRAVIN sheoran
      Oct 19, 2020
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      Dear sir,
      i do a transaction of 17633.65 on 18 sep 07:32:47 but till amount are not reflect in my account.in credit card statement entry show pending.

      Dear Customer,

      A transaction of Rs. 17633.65 has been done using your AB Card ending 8004 at ZAAK EPAYMENT SERVICES GURGAON HRIN on 18-SEP-20 07:32:47.
      Zaakpay.com customer support has been notified about the posted complaint.
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        S
        Sg0744
        Oct 14, 2020
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        I made online purchase of medicines on 1mg.com. After finalizing for making payment, and clicking on Mobikwik for online payment, it took me to zaakpay for recharging the wallet as Balance wasn't sufficient to make payment. After going through all the steps to recharge the wallet(Mobikwik), required amount debited from my bank but didn't include in the wallet. I was waiting for refund. But didn't get. I checked the wallet balance many times but it showed the same previous balance! I still have transaction ID as a proof! I want my money back!!!
        +1 photos
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          H
          Harish v.s
          Oct 13, 2020
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          I have purchased an auto spare using Indiamart app, when i used their pay option it was directed through ZAAKPAY, i got paymenyt request from ZAAKPAY in my google pay and i made the payment accordingly but i did not get any confirmation regarding the payment in Indiamart as well as from ZAAKPAY, but the amount was debited instantly. kindly do the needfull.
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            B
            Bronx
            Oct 4, 2020
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            Address: email [email protected]

            When I am doing my recharge of jio number [protected] from my jio app via mobikwik offer link and pay at that time I added money in mobikwik app wallet due to low balance, at that time money has been deducted 599 rupees from by bank yes bank .But payment has not come neither in my bank nor mobikwik wallet.my bank shows payment gateway of yours.pese help.
            Date of transaction 3/10/2020
            Reference Check no 99304
            NET TXN: ZAAKPAY1 ZP5b0be5da[protected]
            +1 photos
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              A
              Avinash Dagwal
              Sep 24, 2020
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              I have not yet received refund for the below mentioned mail received from irctc,
              (We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 2465.4 has been processed as per below details:
              Date of cancellation of e-ticket/date of failure of e-ticket booking:06-sep-2020
              Refund processing date:12-sep-2020
              Refund amount:2465.4
              Refund reference no:zp5aea6111c8795
              Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)
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                A
                asadali60
                Sep 23, 2020
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                I have used mobikwik gateway sir please solve my refund
                For train. On date 11 september 2020 i try to book tickets unfortunately amount deducted but booking fail due to error in web
                Train from danapur to sbc bangalore
                Name md shamsad
                Name md allam
                Via :- zaakepayment service
                Transaction id:- s7700631
                Reference no. :[protected]
                Refund id from irctc:- [protected]
                Till date no any text, i complaint to your website also. Please do something i am very much need with my amount plz resolve my issue urgently
                +2 photos
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                  H
                  Hardeep Singh45
                  Sep 17, 2020
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                  I have done transction in mobikwik app of credit card billpayment of 19996 rs by card or 4 rs by mobikwik wallet this transction get failed and i still not get any refund pls check this issue
                  Moobikwik order id 5af17401da518
                  Mob no [protected]
                  Email [protected]@gmail.com
                  +1 photos
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                    S
                    Syeed Aahil
                    Sep 12, 2020
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                    But not get money in mobile wallet... Txn: zaakpay1 zp5af2165f0e2b5 8740
                    +1 photos
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                    Sep 12, 2020
                    Updated by Syeed Aahil                     txn id 1ZAAKPAY1 ZP5af2165f0e2b5 8740
                    Sep 13, 2020
                    Updated by Syeed Aahil                     But not get money in mobikwik wollet...TXN: ZAAKPAY1 ZP5af2165f0e2b5 8740

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                      R
                      Rajesh kumar giri GIRI
                      Sep 5, 2020
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                      Tickets didn't get booked even money had no refund plz refund as soon al possible
                      +2 photos
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                        B
                        Balu Theela
                        Sep 1, 2020
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                        We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 610.0 has been processed as per below details:
                        Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:22-Aug-2020

                        Refund processing date:30-Aug-2020
                        Refund amount:610.0
                        Refund reference no:ZP5a817cec19b1d
                        +1 photos
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                          B
                          Balu Theela
                          Sep 1, 2020
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                          Sir Refund amount not received please send me my amount.

                          We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 610.0 has been processed as per below details:
                          Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:20-Aug-2020
                          Refund processing date:30-Aug-2020
                          Refund amount:610.0
                          Refund reference no:ZP5a8074b40e86e
                          Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by Zaakpay)
                          +1 photos
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                            M
                            Mohideensheik
                            Aug 26, 2020
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                            Here by Iam booked an ticket through irctc mobile app via zaakpay payment gateway But my amount is deducted ticket is not booked in Irctc
                            Txn dte-17/8/2020
                            Amount Deducted -3385.89+Payment gateway charges
                            Txn Id -[protected]
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                              V
                              Vaibhav Nagori
                              Aug 25, 2020
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                              When I do payment and adding Money in my wallet it shows that you card is blocked by zaakpay. Plz unblock my card and I don't know why this pop up window appear all time.
                              My credit card is from icici pocket banks.
                              +1 photos
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                                J
                                jituyadav8454
                                from Bengaluru, Karnataka
                                Aug 23, 2020
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                                Address: Bhim Nagar Rabale

                                Hi i have canceled irctc ticket on 27 july and refund has been initiated on 2 August but till now I have not recived any ammount can u check and refund my ammount

                                Irctc I'd : jitu8454. Call me on my number 8454083p82 for more details if required
                                Zaakpay.com customer support has been notified about the posted complaint.
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                                I have added 2 image.

                                1 : I have canceled but till now I have note recived refund ammount. I have cancel ticket on 27 july and refund has been initiated on 2 August from irctc

                                2 : I have tried to book the irctc ticket but the many got deducted and ticket not booked i have done on 18 August

                                Check the bothe issue and refund my ammount

                                I have canceled irctc ticket but but not get refund till now - Comment #3723832 - Image #0
                                I have canceled irctc ticket but but not get refund till now - Comment #3723832 - Image #1
                                Reply
                                My number is [protected] call me if required more details
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                                  S
                                  Saurabh945005
                                  Aug 22, 2020
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                                  Amount deducted from my bank account tickets is not book nd my amount is also not refund plzz refund my account as soon as possible
                                  +1 photos
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                                    B
                                    Bhola1432
                                    Aug 22, 2020
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                                    Please amount refunds please
                                    +1 photos
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                                      G
                                      Gupta Lavkesh
                                      Aug 21, 2020
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                                      Address: Surat

                                      Respected sir
                                      The 3779 amount was deducted from my account number on date 12 August for the purpose of railway ticket booking. The mode of payment was From HDFC netbanking
                                      After cancellation of ticket on 12 August 2020 a refund amount 3520 initiated by IRCTC are given below

                                      Refund id [protected]
                                      Ref No: ZP5ac[protected]b
                                      Refund Amount 3520

                                      The refund amount is not yet credited to bank account. Kindly do needfull
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                                        J
                                        Jsharma202020
                                        Aug 15, 2020
                                        Resolved
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                                        Resolved

                                        Address: Visakhapatnam

                                        Tickets booking and cancel train tickets refund not refund my money back only send to bank mob-[protected]
                                        +3 photos
                                        Aug 26, 2020
                                        Complaint marked as Resolved 
                                        Received amount refund
                                        Zaakpay.com customer support has been notified about the posted complaint.
                                        Aug 16, 2020
                                        Updated by Jsharma202020                                         Dear sir not received refund amount till date
                                        Kindly transfer back refund immediately

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                                        Dear sir not received till date
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