Zaakpay.com Complaints & Reviews

On 7th may 2020 i used zaakpay which is prompted by society web site only. I have transfered rs. 2995.48 from my hdfc account to saraswat bank ifsc code srcb0000247. Now both the banks are blaming zaakpay and kindly credit back that money to my account.

Due to lockdown my railway ticket pnr no-[protected] for journey dated 25/05/2020 was automatically cancelled for which refund order for rs 5395 bearing reference no-zp59d04f5cfd174 refund processing dated 30/05/2020 was sent to you but refund is not sent to be credited in to my account after a long time. Please take urgent action to refund. (Vinaya kumar ojha)
Mobile - [protected], senior public prosecutor, cbi, acb, new delhi

Dear concern,

Transaction id of irctc refund [protected] pnr no. [protected]
It's almost 10 days ago my ticket is cancel due to covid 19 but yet not received refund of ticket.

Irctc concern person told me that's in your side has a problem can you please sort it soon.

Regards
Pavan kumar

Dear sir
On 17th may 2020 irctc refund my 4 tickets but till today i did not receive my refund. Why and when it will be received by me.

I mr. Uday dessai, residing at margao-goa. I had taken loan from bajaj finance in the month of september-2020, my cheques were bounced so bajaj representatives had called me on 11 april-2020, and told me to pay the amount and charges of the bounced cheque, so i told him to come to margao and i will pay him by cash but he told me due to the lockdown he is unable to come to margao. And he forced me to pay through online payment. So as he told me i followed the procedure and paid him. But still they deducted amount of rs. 2784/- (The name and of the representatives is mr. Dabolker and he contacted me by this number: [protected]). The next moment when my balance was debited i quickly forwarded that message to him, but on 13 april-2020 the bajaj company again deducted amount of rs.2100/-.
Sir, kindly let me know where my balance of rs. 2784/- is gone and what am i supposed to do now? The entry shows that my payment is gone to zaak e payment – gurgaon.
Sir, please see the matter and let me know.
My mobile no.: [protected], mr. Uday dessai.

Sir i m book train ticket is not canfram seat cut my amount transaction id number is [protected] transaction date 18 may 2020 please refund my money

My transaction was failed for IRCTC ticket booking on 12/05/2020. But amount deducted from bank.
After connecting IRCTC they said amount was refunded on 16/05/2020. But I have not got the refund amount. Kindly refund.

Hi team,
I have booked ticket on irctc app using zaakpay payment gateway.
The ticket is automatically cancelled yet the refund is not credited to my amout
Please check and help me on to the same.
Please note i have checked from my end.
Found that the payment has been refunded to zaakpay pg bank.
But it hasn't been credited to my amount from zaakpay.
The transaction details are as follows:-
Refund processing date:16-may-2020
Refund amount:2840.0
Refund reference no:zp59bfc5b132ec3
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Dear team,

I have booked journey ticket on irctc web portal and amount done by zaakpay payment gateway. Due to corona, ticket cancelled by irctc and amount refunded. But sme amount till now return by the zaakpay.

Needed information is given below:
Refund date:- 03/may/2020
Refund amount: 2180/-
Reference no. : zp5a272df58d0a1

Pls do needful.

Dear sir/mam,
I have booked my train ticket through zaakpay, and due to corona my train was cancelled on 2-may-2020, and irctc refunded train ticket on 16-may-2020 and zaakpay reference no. Zp59c110087d907 and refund amount is inr 2740 and also cancellation charge also 190 and reference no. Zp59c110087d907 but till date my train refund amount not received in bank account so i request u to please refund my amount in bank

Regards
Virender kumar

I have booked ticket on 6 mar 2020 payment completed i have paid through hdfc internet banking and payment gateway is mobikwik and due to lockdown cancelled my ticket on 2 may 2020 auto my irctc & irctc says payment refunded on 9 may 2020 in zkpy (Zaakpay) pg but not received in my bank account. Please resolve my problem asap (As soon as possible). If i pay through net banking so why you refund zaakpay. I dont know about that and i dont have any account on zaakpay. So please i request to you resolved my problem as soon as possible.
Mob:- [protected][[protected]/[protected]]
Transaction id: [protected][[protected]]
Refund id:[protected] [[protected]]
Refund bank name: zkpay

Hi team,
I have booked ticket on irctc app using zaakpay payment gateway.
The ticket is automatically cancelled to lockdown purpose yet the refund is not credited to my account
Please check and help me on the same.
Please note i have checked from my end.
Found that the payment has been refunded to zaakpay.
But it hasn't been credited to my account from zaakpay.
The transaction details are as follows:-

Transaction date, :- 08-jan-2020
Transaction id:-[protected]
Cancellation date:- 03-may-2020
Cancellation/refund id:-[protected]

Kindly refer to PNR [protected] & [protected] for which amount of Rs 1730 & Rs 2320 respectively was not credited to my bank account. Kindly do the needful.
Cancellation reference:[protected] for PNR
[protected] and cancellation ref [protected] for PNR [protected]
Irctc sent to bank ref no [protected]
Regards,
R Nandi Vardhan

Hi team,
I have booked ticket on irctc app using zaakpay payment gateway.
The ticket is automatically cancelled to lockdown purpose yet the refund is not credited to my account
Please check and help me on the same.
Please note i have checked from my end.
Found that the payment has been refunded to zaakpay.
But it hasn't been credited to my account from zaakpay.
The transaction details are as follows:-

Transaction date, :- 14-jan-2020
Transaction i, d:-[protected]
Cancellation date:- 02-may-2020
Cancellation/refund i, d:-[protected]

Thanks
Suresh oza
Ph.[protected]
Hyderabad, telangana.

I booked railway ticket via ur gatway transaction id inb/[protected]/zaakepayment services pvt ltd/ dated 24/02/2020.
Pnr no.[protected] travelling date 12may 2020
My ticket pnr no [protected] auto cancelled due to lockdown policy.
As per rail app notification refund status shows 'sent to bank'.
Transaction id - [protected] dated 02 may 2020 to ur gateway.

Till date not credited to my axis ac used for booking
My ac no. [protected], axis bank, napeansea rd mumbai.
My email - [protected]@yahoo.com
Name sameer n salunke [protected]
Request to do needful

I have pnr no[protected] cancelled on may month but refund amount 340 is not credited in our account...
Refund id- ZP5a2eace9c5371

I booked two tickets vide txn i'd [protected] & txn i'd [protected] through your gateway. Pnr number of tickets are [protected] & [protected]. Both the tickets cancelled by irctc due to lockdown. I contacted irctc and irctc clarified that amt alredy refunded vide vide refund i'd no [protected] and [protected] and also same is refunded vide bank txn no zp5a2d35d4a195b & zp5a2d348ef0ce2. The amount of rs 1650.00 & 1690.00 still not credited in my account. Please clarify and credit the amount at the earliest. I already complained about it vide i'd 2622380

I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid. It was refunded by irctc's...not credited to my account. please check the details and do the needful as soon as possible.

I have two pnr numbers [protected] and [protected] both are cancelled on april month and refund amounts are 360 and 360. But amount still not credited in our account..
Reference ids are zp5a0a639d9cfa4 and zp5a0a626f4ec07

So, please check and refund both asap...

Sir cancellation of my ticket refund not credit in my account please check and solve it. These details are transaction id [protected] on 14 apr 2020 and cancellation id [protected]. Pnr is [protected] and your reply under these
Pnr: [protected] transaction id: [protected]
S. No refund date rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 15-apr-2020 2340.0 refunded [protected] 17-apr-2020 success refund for cancellation zp904c5813f686
I got the sbi reply through my but sbi cms says these details are false. There is my complaint [protected] has been attended to and closed after resolution as:sbi unable to trace any transaction with the given details by you in your complaint. Kindly provide us the correct transaction details like date and amount of transaction, internet banking transaction reference number to verify the status and for better. So please check properly and return my amout.