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Updated: Feb 14, 2024
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Zaakpay.com reviews & complaints page 16

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R
Runiranju
May 7, 2020
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I booked two tickets vide txn i'd [protected] & txn i'd [protected] through your gateway. Pnr number of tickets are [protected] & [protected]. Both the tickets cancelled by irctc due to lockdown. I contacted irctc and irctc clarified that amt alredy refunded vide vide refund i'd no [protected] and [protected] and also same is refunded vide bank txn no zp5a2d35d4a195b & zp5a2d348ef0ce2. The amount of rs 1650.00 & 1690.00 still not credited in my account. Please clarify and credit the amount at the earliest
Zaakpay.com customer support has been notified about the posted complaint.
May 14, 2020
Updated by Runiranju Amount still not credited even after lapse of 7 days. Pl credit the amont at the earliest
May 14, 2020
Updated by Runiranju Photos attached

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    S
    Shubh989
    May 3, 2020
    Resolved
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    Resolved

    Hi team,
    I have booked ticket on irctc app using zaakpay payment gateway.
    The ticket is automatically cancelled yet the refund is not credited to my amout
    Please check and help me on to the same.
    Please note i have checked from my end.
    Found that the payment has been refunded to zaakpay pg bank.
    But it hasn't been credited to my amout from zaakpay.
    The transaction details are as follows:-
    Transaction date:- 09-mar-2020
    Transaction i'd:- [protected]
    Cancellation date :- 15-apr-2020
    Cancellation transaction i'd:- [protected]

    Thanks
    +2 photos
    May 3, 2020
    Complaint marked as Resolved 
    Issue resolved Thanks
    Zaakpay.com customer support has been notified about the posted complaint.
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      G
      Gayanchoo Returns
      May 2, 2020
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      Address: Usha Auto Agency, Central Bank Road

      My IRCTC ticket cancelled on 15Apr 2020 and they refund my money on 22 Apr 2020 amount ₹4420 but zaakpay till now not credit in my account . Refund reference no:ZP9036f597dc29.
      +1 photos
      May 02, 2020
      Updated by Gayanchoo Returns       First screen shot uploaded by mistake

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        S
        Shubh989
        May 2, 2020
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        Hi team,
        I have booked ticket on irctc app using zaapay payment gateway.
        The ticket is automatically cancelled yet the refund is not credited to my amout
        Please check and help me on to the same
        +1 photos
        May 3, 2020
        Complaint marked as Resolved 
        May 02, 2020
        Updated by Shubh989         The cancellation has been done on 15th of April.
        Yet to receive any amout.
        The refund shows as refunded.
        Please check the attached screenshot
        May 02, 2020
        Updated by Shubh989         Hi team,
        Please note I have checked from my end.
        Found that the payment has been removed to Zaakpay pg bank.
        But it hasn't been credited to my amout.
        The transaction details are as follows:-
        Transaction date:- 09-Mar-2020
        Transaction I'd:- [protected]
        Cancellation date :- 15-Apr-2020
        Cancellation transaction I'd:- [protected]
        May 02, 2020
        Updated by Shubh989         Hi team,
        Please note I have checked from my end.
        Found that the payment has been refunded to Zaakpay pg bank.
        But it hasn't been credited to my amout from Zaakpay.
        The transaction details are as follows:-
        Transaction date:- 09-Mar-2020
        Transaction I'd:- [protected]
        Cancellation date :- 15-Apr-2020
        Cancellation transaction I'd:- [protected]
        May 03, 2020
        Updated by Shubh989         Hello team,
        Any update on to this
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          G
          Gurubasavaraj Kotabal
          May 1, 2020
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          With reference to the above subject i would like to inform you that i have not received the below amounts to my bank account. The details are as follows:
          1. Pnr : [protected] - ₹.1, 300/-.
          2. Pnr : [protected] - ₹.340/-.
          3. Pnr : [protected] - ₹.1, 055/-.
          4. Pnr : [protected] - ₹.1, 590/-.

          When i contacted irctc customer service they informed me that, they have refunded the amount.
          +2 photos
          Zaakpay.com customer support has been notified about the posted complaint.
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            R
            rahul7781
            May 1, 2020
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            Address: India
            Website: www.irctc.in

            [protected] /IRCTC Transaction ID [protected], an amount of Rs. 1810.0 has been processed as per below details:
            Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:15-Apr-2020
            Refund processing date:22-Apr-2020
            Refund amount:1810.0
            Refund reference no:ZP59f69819013e1
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              A
              ashu3776
              Apr 30, 2020
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              Address: indian railway

              1600 rs refunded by irctc not credited in my card
              PNR NO-[protected]
              REFUND DATE- 27/03/20
              REFUND ID-[protected]
              PLEASE LOOK INTO MATTER
              BELOW I AM PROVIDING IMAGE OF REFUNDED SLIP

              my detail-
              mob no-[protected]
              [protected]@gmail.com
              +1 photos
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                S
                sanju898
                Apr 30, 2020
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                I have booked a train ticket on 14th March 2020 but due to COVID 19 train got canceled. I have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 3rd April 2020 in zaakpay pg but not received in my bank plz resolve this.
                +1 photos
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                  S
                  Sgk21
                  Apr 30, 2020
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                  I have booked tickets of railways through zaakpay payment gateway on irctc website
                  My transaction id is [protected]and pnr no is [protected] on 10/03/2020 through sbi credit card
                  I have cancelled that tickets on sunday 19/04/2020
                  My cancellation refund id is
                  [protected]
                  My amount is also refunded by irctc to zaakpay but it is still not credited to msbi card account till date
                  I am attaching the details photo of refund with this mail
                  +1 photos
                  Zaakpay.com customer support has been notified about the posted complaint.
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                    U
                    Umed Rana
                    Apr 30, 2020
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                    Address: City plaza

                    Pls refund money 2000 wrongly deduct from my account and deposited in your account still lying g deposited vide upi transaction id[protected] vide order id no. OMK23439c87e757a4e through mobikwik platform.
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                      V
                      Vempati Sasi Kanth
                      from Chennai, Tamil Nadu
                      Apr 29, 2020
                      Resolved
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                      Resolved

                      Address: Hyderabad

                      I have booked IRCTC ticket booked on April 10, and April 16 2020. But due to Cavid-19 lockdown, all public transport cancelled. My refund amount cleared from IRCTC.but still didn't receive refund amount.

                      Ticket details refund status attached here for your reference.

                      Kindly do needful as soon.
                      +2 photos
                      May 5, 2020
                      Complaint marked as Resolved 
                      Ok...received. Thanks
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                        S
                        Sukanto Roy
                        Apr 29, 2020
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                        Address: Sector 7 Dwarka, New Delhi

                        I have used to pay sastasundar an online payment for buying medicine of an amount of rs. 495/ (Rupees four hundred ninety five only) through mobikwik to zaakpay. The same amount was debited from my uco bank account on 28/04/2020 (Particulars ibp zaakpay[protected]-2020) but the transaction failed. The money debited is not refunded till now. Please take necessary action for the same.
                        +1 photos
                        Zaakpay.com customer support has been notified about the posted complaint.
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                          R
                          rrs28
                          Apr 29, 2020
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                          Booked a ticket on irctc with PNR number : [protected]. Due to COVID19, the ticket got cancelled. The payment was done through zaakpay powered wallet through SBI card. IRCTC notified on 14th April that the amount has been refunded but yet it did not credit to my account from zaakpay.
                          +1 photos
                          May 02, 2020
                          Updated by rrs28                           Not resolved yet. Please let me know the status.
                          May 02, 2020
                          Updated by rrs28                           Please escalate it.
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                            M
                            maruti kavali
                            Apr 28, 2020
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                            I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaakpay did not refunded it.
                            Below are the details:
                            Transaction Id:[protected]
                            Refund id:[protected]
                            +1 photos
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                              M
                              Mukeshbelwal91
                              Apr 28, 2020
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                              I have not received my refunded amount of IRCTC. It was refunded by IRCTC's end but Zaakpay did not refund it.

                              Details of the transaction:

                              PNR number : [protected]
                              Refund amount: Rs.1670.00
                              Refund processing date by IRCTC : 03-April-2020
                              Refund reference no: ZP59ff499f49681
                              Settlement ID: [protected]
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                                K
                                kpaatil
                                Apr 28, 2020
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                                Below is the detail irctc portal is showing. As per that irctc had processed the refund but zaakpay had not processed it yet thats why it is not credited to my account.

                                Transaction id: [protected]
                                Pnr: [protected]
                                Train no./name: 51116 / dhi csn pune pas
                                Transaction date: 27 mar 2020
                                Dhule (Dhi) pune jn (Pune)
                                Refund status: refunded
                                Cancellation/refund id: [protected]
                                Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
                                Booking amount: 1476.38
                                Refund amount: 1440.0
                                Refund date: 28 mar 2020
                                Zaakpay.com customer support has been notified about the posted complaint.
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                                  V
                                  vijayanju690
                                  Apr 28, 2020
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                                  Resolved

                                  Address: Khatima Uttrakhand

                                  I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

                                  Details of the transaction:

                                  Pnr number : [protected]
                                  Date of cancellation of e-ticket : 20-mar-2020
                                  Refund amount:285.0
                                  Refund processing date : 21-march-2020
                                  Refund reference no:zp5a11826ab26bc
                                  Settlementid-[protected]
                                  Cancelation refund id-[protected]
                                  Apr 29, 2020
                                  Complaint marked as Resolved 
                                  HWO MANY DAY REFUND MY AMOUNT IN MY ACCOUNT.
                                  Zaakpay.com customer support has been notified about the posted complaint.
                                  Apr 29, 2020
                                  Updated by vijayanju690                                   I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

                                  Details of the transaction:

                                  Pnr number : [protected]
                                  Date of cancellation of e-ticket : 20-mar-2020
                                  Refund amount:285.0
                                  Refund processing date : 21-March-2020
                                  Refund reference no:ZP5a11826ab26bc
                                  Settlementid-[protected]
                                  Cancelation Refund id-[protected]

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                                    J
                                    Jagadish65
                                    Apr 28, 2020
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                                    I have booked e ticket through irtc app with below booking details and payment made through zaakpay through my icici bank reference no as below

                                    1. Train no 16595 - pnr no [protected] booking date 02.04.2020- journey date 30/04/2020- payment transaction details - [protected]

                                    2. Train no 16596- pnr no [protected] booking date 02.04.2020- journey date 03/05/2020- transaction reference no [protected]

                                    As the train is cancelled due to covid 19 the ticket is automatically cancelled and below cancellation details for respective pnr number

                                    1. Pnr no [protected] - refund ref no: [protected] dtd 16.04.2020 for rs 1120/

                                    2. Pnr no [protected] - refund ref no :[protected] dtd 16.04.2020 for rs 790/

                                    i would like inform you that both these amounts are not credited to my icici account from where i have initiated my payment. pl resolve this issues
                                    Zaakpay.com customer support has been notified about the posted complaint.
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                                      J
                                      Jagadish65
                                      Apr 28, 2020
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                                      I have booked e ticket through irtc app with below booking details and payment made through zaakpay through my icici bank paylater account number[protected] vide reference no as below

                                      1. Train no 16595 - pnr no [protected] booking date 02.04.2020- journey date 30/04/2020- payment transaction details - [protected]

                                      2. Train no 16596- pnr no [protected] booking date 02.04.2020- journey date 03/05/2020- transaction reference no [protected]

                                      As the train is cancelled due to covid 19 the ticket is automatically cancelled and below cancellation details for respective pnr number
                                      1. Pnr no [protected] - refund ref no: [protected] dtd 16.04.2020 for rs 1120/
                                      2. Pnr no [protected] - refund ref no :[protected] dtd 16.04.2020 for rs 790/

                                      i would like inform you that both these amounts are not credited to my icici account from where i have initiated my payment. pl resolve this issues
                                      Zaakpay.com customer support has been notified about the posted complaint.
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                                        P
                                        Pa alam
                                        Apr 27, 2020
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                                        Address: Moh Bukhara bijnor up

                                        If I mistake to pay zaakpay amount 25000
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