Zaakpay.com Complaints & Reviews

IRCTC have refunded my cancelled train amount but I have not received in my credit card source till date
My ticket was booked from lokmanya tilak terminus to Varanasi
Amount 1735
Refund amount 1700

I did not receive my refunded amount of IRCTC . My rail ticket got cancelled due to Covid 19 outbreak .

PNR NO:[protected]
REFUND NO:[protected]
REFUND DATE:[protected]

We are yet to received IRCTC REFUND DT 15.04.2020 Jalgaon to Ballarshah ticket.

I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

Details of the transaction:

Pnr number : [protected]
Date of cancellation of e-ticket : 28-mar-2020
Refund amount:1190.0
Refund processing date : 03-apr-2020
Refund reference no:zp599b4e71b4cda

On 21st Feb I booked a ticket to birur to travel on 1st may..but due to COVID-19 the train cancelled.. the refund amount 1600 rs till now not diposited to my account

Registration:[protected]
Type: refund of tickets
Sub type: online ticket
Status: closed
Closing remarks : amt has been refunded as per following details: pnr: [protected] — rfnd amt: 380.0 & 2400.0 — actual refund date: 06-apr-2020 & 03-apr-2020 — bank rfnd txn id: — zp599c1802baaff & zp599c1802baaff pnr: [protected] — rfnd amt: 2770.0 — actual refund date: 03-apr-2020 — bank rfnd txn id: — zp599c19d5b155e pls confirm from your concern payment gateway.

I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

Details of the transaction:

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12332 / himgiri expresstransaction
Date: 15 apr 2020

Refund status: refunded

Cancellation/refund id: [protected]

Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)

Booking amount: 1769.66refund amount: 1750.0
Refund date: 16 apr 2020

Ticket cancel account not credit

My cancelled train amount is not refunded till today in my bank account.
Irctc says your amount refunded to your gateway.
Old help me.
Irctc this message forwarded to me.
Old see and resolve my problem..

Complaint ref. No.:[protected]
Registration:[protected]
Type: refund of tickets
Sub type: online ticket
Status: closed
Closing remarks : amt has been refunded as per following details: pnr: [protected] — rfnd amt: 380.0 & 2400.0 — actual refund date: 06-apr-2020 & 03-apr-2020 — bank rfnd txn id: — zp599c1802baaff & zp599c1802baaff
Pnr: [protected] — rfnd amt: 2770.0 — actual refund date: 03-apr-2020 — bank rfnd txn id: — zp599c19d5b155e

I have booked on irctc ticket on indian railway for the journey date 18th april 2020 through zaakpay payment gateway. But due to the covid-19 the ticket was cancelled by indian railway. Refund initiated in irctc to zaakpay payment gateway. But am not getting my money still now. Please refund my money to my bank account.

Here i attached the screenshots of both the tickets

My refund amount status is still pending against my pnr nos [protected], [protected]

Journy date are 03 may 20 and 04 may 20 respectively. Transaction ids are [protected], and [protected] respectively. Pls intervine in my complaint as the money is very imp to me. It is already 07 days passed.

Kindle refund my amount to my account.
The details are
PNR no.[protected]
Date of journey. 16April 2020
Train no.22874
Visakhapatnam Digha Exp
Journey from vskp to pku
Cancellation/Refund Id (irctc)[protected]
Amounts.Rs1685.00
For covid 19 cancellation.
For e ticket

Hello.

I have cancelled a train no. 12301 of 11/04/2020 on 25th march, 2020 due to the propagation of covid-19. The cancellation/refund id: [protected]. I got a message from irctc (Pnr - [protected]) ticket cancelled, amt 8489.00 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this ticket was booked.

Now as confirmed from customer care of irctc they have already refunded the amount on 3rd april 2020. Even the status is also showing that the amount of rs. 8490.00 has been refunded to credit & debit cards / net banking / wallet (Powered by zaakpay). Also mentioning the reference number of refund details : zp900c1fbe8073

It's been more than 3 weeks from cancellation of my ticket but it's not there in any of my wallet/bank account. Whereas irctc promises to refund money in 3-4 working days. For more information about this, i'm attaching the screenshot.

Kindly act upon my complaint as soon as possible.

Hi
Running of train no. 15027 of 10/04/2020 was cancelled on 27th march, 2020 as i got a message on my mobile number regarding this, due to the propagation of covid-19. I got a message from irctc (Pnr no - [protected] ticket cancelled, amt 930 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this ticket was booked. Now the status is showing that the amount of rs. 930 has been refunded to wallet (Powered by zaakpay) but it's not there in any wallet/bank account, it's been more than 2 weeks from cancellation of my ticket, i hadn't received my refunded money whereas irctc promises to refund money in 3-4 working days. Please act upon my complaint as soon as possible.

I have booked on irctc ticket on[protected] for the journey date[protected] through mobikwik. But due to the covid-19 the ticket was cancelled by indian railway. Refund initiated[protected] in irctc to mobikwik. But am not getting my money still now. Please refund my money to my bank.

Pnr: [protected]
Transaction id:[protected]
Refund transaction id:[protected]

Hi,

I have booked ticket on 4th april, but it was book and payment has been debit through online net banking of icici, since i am waiting of refund amount but still i have credit in my account waiting since last 11 days for same.

Pls look into subject and refund amount.

Pls find attached snap with transaction i'd

Thanks.

I have booked a ticket through IRCTC app. PNR no. is [protected] on the name of Amol kumar. The same ticket was cancelled on 12 Mar 20, however the amount is still not credited in my account whereas the IRCTC app shows it's refunded. Bank refund transaction ID is ZP59a6dd16b8a39 & Settlement ID is [protected].

I have used to pay groffer online payment of an amount of Rs. 1284/ through Mobikwik to Zaakpay. The same amount was debited from my UCO Bank account on 09/04/2020 (Particulars IBP ZAAKPAY[protected] Dt-09/04/2020) but the transaction failed. The money debited is not refunded till now.

I have cancelled my irctc ticket on 20th march 2020, but still money is not refunded back to my account till today

Pnr: [protected] transaction id: [protected]

S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 5570.0 refunded [protected] 26-mar-2020 success refund for cancellation zp59ff23cb97f06
2 420.0 refunded [protected] 06-apr-2020 success refund for cancellation zp59ff23cb97f06

Please contact your bankers for confirmation with bank refund transaction id provided in