Zaakpay.com Complaints & Reviews

Hi
I got a message from IRCTC that my booking amount has been refunded but it is not credited to my account. PNR No- [protected]
IRCTC TRANSACTION ID- [protected]
Refund processing date- 26 march 2020
Refund reference No- ZP5a06c93bdee6e

Hi
Running of train no. 08403 of 20/03/2020 was cancelled on 17th march, 2020 as i got a message on my mobile number regarding this, due to the propagation of covid-19. I got a message from irctc (Pnr [protected] ticket cancelled, amt 385 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this ticket was booked. Now the status is showing that the amount of rs. 385 has been refunded to wallet (Powered by zaakpay) but it's not there in any wallet/bank account, it's been more than 2 weeks from cancellation of my ticket, i hadn't received my refunded money whereas irctc promises to refund money in 3-4 working days. For more information about this, i'm attaching screenshot. Please act upon my complaint as soon as possible.

[resolved] mobikwik — i have made my credit card bill payment through mobikwik not updated yet in me bank account

1 review
India
Devendra narwriya on apr 3, 2020

I paid my credit card bill of rs 47135 of month march, on 1st april using mobikwik mobile app but not updated yet in bank account please check the detail
Card number 5593-*-*-2816
Mobikwik transaction-id mbk[protected]
Mobile number [protected]
Total amount paid 47140

I have sent too many mails to company and calling to customer care number but no one is replying
I also trying to contact zaak epayment services private limited for related concern but also they are not replying,

Bill payment is pending!
₹ 47140.0
The credit card bill payment of ₹47140.0 for card number 5593xxxxxxxx2816 is being processed!

Your transaction is under process & we will notify you soon as soon as we have an update.in the rare chance this transaction fails, the amount will be refunded to your wallet. Stay tuned!
Transaction details
Card number 5593xxxxxxxx2816
Operator
Category credit card
Updated wallet balance ₹ 0.0
Total wallet balance* ₹ 0.0
Transaction date apr 1, 2020 (Wednesday)
Transaction id mbk[protected]
Total payment ₹ 47140.0
Paid via wallet : ₹ 2.0
Paid via payment gateway : ₹ 47138.0

I have not received refund from zaakpay despite money being refunded from irctc on 28th march 2020 for rs 435/-.
Refund id: [protected]. Here i am mentioning the transaction ids and refund ids respectively.

Transaction id: [protected]
Transaction date: 27 mar 2020
Refund status: sent_to_bank
Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Refund amount: 435.0
Refund date: 28 mar 2020
Cancellation/refund id: [protected]
Cancellation date:27-mar-2020

I have cancelled my railway tickets on 20 march 2020 and irctc showing the status cancelled and refunded. But the refunded money is not credited in my account by which i have payed.
Here i am mentioning the transaction ids and refund ids respectively.
Tr [protected] - re [protected]
Tr [protected] - re [protected]
Tr [protected] - re [protected]

I have not received refund from zaakpay despite money being refunded from IRCTC on 17 th December 2019 for rs 2520/-.
Refund id : no:ZP590ff90bec917. Zaakpay despite getting refund money from IRCTC has not refunded the amount deliberately which is a criminal offence. Complete transaction is

Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:16-Dec-2019
Refund processing date:17-Dec-2019
Refund amount:2520.0
Refund reference no:ZP590ff90bec917q
Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by Zaakpay)

Please help.

Regards
Pawan

Hi
Running of train no- 12584, Ljn double decker was cancelled on 6th March, I got this message on my mobile number and also I'd cancelled ticket on 6th March 2020 from my side. I got a message from irctc (PNR [protected] ticket cancelled, Amt 660 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.)now status is showing that amount of rs. 660 is refunded to wallet (powered by zaakpay) but it's not there in my any wallet/bank account, it's been 6 days from cancellation of my ticket, I hadn't received my refunded money whereas Irctc promises to refund money in 3-4 working days. For more information about this I'm attaching two screenshots.please act upon my complaint as soon as possible

Hi,
On 8th of march i tried to book the tatkal ticket.
Train Name: Neelanchal exp.
journey - from varanasi to Tatanagar
No. of adults -1
So, i tried to book the ticket, but due to unavailability of seats money got deducted but seats not booked.
and till now i didn't get refund the of my transaction.

Attachment - details of ticket booked.

Hi..
I have booked a 3ac ticket from pune to jhansi through debit /credit card/ net banking powered by zack pay.

Money has been refunded by irctc but i have not received the money in my bank account.

Transaction details :
Transaction id - [protected]
Cancellation refund id : [protected]
Pnr : [protected]

Regards
Viraj singh
[protected]

Hi, i have made an online payment on 6th march, 2020, via blue dart, zaakpay against a product (Zara). During the transaction, it was malfunctioning but however, it displayed that the transaction wasn't successful. After a few minutes, the amount (Rs. 9780) got debited from my account but the store (Zara) hasn't confirmed the payment. Could it be resolved real quick? This is unexpected and demands urgent attention! The store said it had no confirmation yet.

Sir payment is not completed ihave raise a complaint 6 days back still no reply from your side please resolve this issue and kindly notify me the loan amount of interest is day by day going more sir please find the attached file and slove this issue status is also not showing anything else from your side i am not getting ur helpline number also sir please 7 days over in this issue

I cancelled my railway ticket on 22.02.2020. Irctc portal says payment is refunded on 24.02.2020 through zaakpay. But cash not received in bank account till 05/03/2020. Refund processing date:24-feb-2020
Refund amount:4835.0
Refund reference no:zp59f2199b2b5f8
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Irctc has refund the amount of 455 on 2/3/2020 with ref. No zp59ed276dbf205 but i didn't got it in my bank account. Please solve the issue.
Sir/mam,
I have done train booking from irctc application and online payment done by netbanking through my account powered by zaakpay. After few days i cancel my ticket and we irctc has refund the amount of 455/- against it but it is not showing in my account

Sir i took a loan on kerditbee today was the last date for payment of the loan amount has be didect in my account
But in my kerdit bee app it is showing still loan amount is in complete today is last date i have selected an screen shot of an image and sent to u please pay the amount sir i want to take further loan amount
Amount 5003
Transaction i'd =[protected]

Irctc refunded my amount but zaakpay not credit my account. Contact web display mobil number wrong numberdear customer,
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1810.89 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:13-feb-2020
Refund processing date:17-feb-2020
Refund amount:1810.89
Refund reference no:zp59e6dab7a7839
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Pnr number [protected] cancelled on 17 february but still amount not received on our account amount is 2145 and refrence transaction i'd is zp59e98cd26a585
So, kindly check and revert

Irctc refunded my amount but zaakpay not credit my account. Contact web display mobil number wrong number
Dear customer,
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1052.7 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:28-jan-2020
Refund processing date:31-jan-2020
Refund amount:1052.7
Refund reference no:zp59d33df1aae09
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Sir irctc refunded my amount but zaakpay not come with my amount in account please details below.
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1052.7 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:28-jan-2020
Refund processing date:31-jan-2020
Refund amount:1052.7
Refund reference no:zp59d33df1aae09
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

I booked irctc ticket on 23 feb 2020. My amount rs.820.48 was deducted from my hdfc account but ticket wasn't booked. Irctc has refunded to zaakpay but zaakpay hasn't refunded to my account back.

Hdfc narration is: zp59f3792ac5cc8-zaakindianrailwaysca
Hdfc cheque/ref. No :[protected]

My mail id: js. [protected]@gmail.com

Please refund back my whole amount.

I have been using mobikwik to bill payment where the transaction is done
Through paytam debit card which showing as money is sent through zaak epayment services everytime i do transaction through my debit card my paytm asks otp to complete the transaction last 11.02.2020 at 4:29 pm my 2758.55 rs has been debited from my account consent to zaak epayment services. So please help me and kindly solved this problem. My contact no [protected]/[protected]. Mobikwik no -[protected]