Zaakpay.com Complaints & Reviews

I have tried to recharge r-wallet in uts using zaakpay but it is not credited to my r wallet account. However it is deboted from my account.. The screenshot of the transaction is attached here. I want refund of the money as it is debited from my account. It is really unfair to debit the amount. It is for uts r-wallet. Please refund the amount as soon as possible. Rs. 100 has been debited from tha account.

I have canceled 2 irctc tickets on 4th and 5th november 2019. The payment was done by hdfc net banking using zaakpay gateway during original ticket booking.

Refund processing date for both the tickets have been done by irctc on 6th november 2019.

Ticket 1 details

Transaction id:[protected]
Refund id: zp58d3ea4c9e6f9
Refund amount rs. 925
Bank name: zaakpay

Ticket 2 details

Transaction id : [protected]
Refund id : zp593dd1d72ffe7
Refund amount rs 1195

Request you to solve this as the amount is not credited in my account.

On 2 november 2019 i was booking ticket from irctc via internet banking.
Payment debited from my bank but ticket was not generated and i also called to my bank today they provided me your detail and said that i have to contact with you regarding this transaction because bank already has done its job.
Please refund my amount asap thank you
Transaction id is - zp59656a7e45177
Name anish prasad
M no-[protected]

I have tried to recharge r-wallet in uts using zaakpay but it is not credited to my r wallet account. However it is deboted from my account.. The screenshot of the transaction is attached here. I want refund of the money as it is debited from my account. It is really unfair to debit the amount. It is for uts r-wallet. Please refund the amount as soon as possible. Rs. 100 has been debited from tha account.

Hi

I'm shreya koradia.

I tried recharging the uts application's r wallet through zaapak vide transaction id[protected]
On november 12, 2019.

The screenshot of the transaction is also attached for your reference.

Amount has been deducted from my bank account but not credited in the r wallet o[censored]ts

Request you to resolve and issue the refund at the earliest

Regards
Shreya koradia

This is to inform u that i had a ticket booking failure through irctc connect on 4th november through ur gateway. But unfortunately payment was not received by irctc and still i don't get my refun

Saikat roy phone no [protected]
Transaction id [protected]
Amount 589.17
Train kanchanjunga express
Sealdah to jpe
Date of journey 18th december
Booking date 4th november

Hi,

I booked irctc ticket on 2-nov-2019. My amount rs. 5667.20 was deducted from my hdfc account but ticket wasn't booked. Irctc has refunded to zaakpay but zaakpay hasn't refunded to my account back.

Hdfc transaction id is:[protected] nov 2019 zp596558e5f1859-zaakindianrailwaysca [protected]02 nov 2019 5667.20

Please refund back my whole amount.
Mangal kumar mandal

Dear team

I booked my ticket on 10th july & cancel on 21st oct 2019 but my amount not refund in my account as on date. I check with irctc team they are told me that amount has refund then i check with bank. Which are told amount not received & you check with zaakpay team bcz you booked ticket by zaakpay. So this is my request pl refund my amount rs 1510. On urgent basis.
Screen shot attached in mail. Refund i. D given below which was shared by irctc team.

Refund txn id - zp58d49ecdc451d (Amount rs.1510)

Regards
Girish

Dear sir,

Refund of cancellation of irctc train due to flood situation has still not been credited into my account which was cancelled on 16/8/2019.in spite of commitment of irctc through sms to credit refund within 3 - 4 days. The refund id - [protected], pnr -[protected] refunded dated 19.08.2019. And remind ing of such things through complaint forum is not at all fair instead of having all thing online. I shows your sheer negligence towards the timely refund. Finally, plz credit refund soon...

I made a payment to uber eats on 1st nov through my debit card through their application who have adopted zaak epayment system. The money was debited from my bank account, but it seems that the same was not paid to uber eats. My account provider is state bank of india. Amount charged was ₹179.53 even though my cart amount was ₹84. I did a payment again of ₹84 after some time and this time it went through correctly but the old deducted amount of ₹179.53 was not refunded back to me. Please refund the amount to my bank account.

I placed order with ubereats but I did not get confirmation of the order and the payment also being deducted from my account. It was 140 rupess. I am not also able to reach Uber eats customer care because they don't have any number and I am also sharing my reference number which I was given by the bank and the time I made the payment[protected]

I have tried to book a ticket from IRCTC app, transaction got cancelled due to payment gateway failure, amount was deducted, I have contacted IRCTC helpline couple of days before they informed that amount has been transferred to bank but i didn't got any money. Booking was done on 09 Oct 2019.
Transaction id: [protected]
Settlement Id: [protected]
Amount 422.7
Chittapur CT - Yeshwanthpur YPR ticket

My money has been deducted when booking my uber from hyderabad location.
Uber has not recieved the money and booking details but amount is deducted by zaak epay from my bank account. PFA the attachments.
Uber has no information of this transation.
Please help to get refund of my payment and help blacklist this vendor sine there are so many fraudulent transactions.

Dear Sir,

Refund of cancellation of below detailed IRCTC ticket has still not been credited into my account which was cancelled on 9.10.2019. In spite of commitment of IRCTC through SMS to credit refund within 3 - 4 days. The refund ID- [protected], PNR -[protected] dated 09.10.2019. And remind ing of such things through complaint forum is not at all fair instead of having all thing online. I shows your sheer negligence towards the timely refund. Finally, Plz credit refund soon.

I have booked a (19/09/2019) ticket from irctc through my Punjab national bank net banking by payment gateway of your zaakpay. My ticket was in RAC and cancelled (22/09/2019)and I am contact Punjab national Bank branch and he says it's zaakpay issue.

It shows me balance is refunded but i haven't receive any money.
What i do to get refund. Please solve this issue ???
Refund Transction I'd. [protected]

Hi Team,

I am not getting ticket refund after cancellation.Below are the details:

PNR Number : [protected]
Transaction ID: [protected]
BANK NAME : SBI DEBIT CARD(POWERED BY ZAAKPAY)
Cancellation Id : [protected]
Cancellation Date : 09-Oct-2019 17:48:54 HRS
Booking Amount : 285.0
Refund Amount : 225.0

PNR Number : [protected]
Transaction ID: [protected]
BANK NAME : SBI DEBIT CARD(POWERED BY ZAAKPAY)
Cancellation Id : [protected]
Cancellation Date : 04-Oct-2019 22:36:36 HRS
Booking Amount : 860.0
Refund Amount : 795.0

PNR Number: [protected]
Transaction ID: [protected]
BANK NAME : SBI DEBIT CARD(POWERED BY ZAAKPAY)
Cancellation Id : [protected]
Cancellation Date : 04-Oct-2019 22:57:15 HRS
Booking Amount : 2095.0
Refund Amount : 2095.0

1.. Transaction i'd - [protected]
Booking date - 3 sep 2019
Amount to be refunded - rs 337.7
2.. Transaction l i'd - [protected]
Booking date - 6 sep 2019
Amount to be refunded - rs 977.7
3.. Transaction i'd - [protected]
Booking date - 6 sep 2019
Amount to be refunded - rs 977.7
4.. Transaction i'd - [protected]
Booking date - 3 sep 2019
Amount to be refunded - rs 2117.

My so much amount is pending, please see the refund process.

With regards
Pratim seal

Ref. Paid by hdfc credit card number no.[protected] by your upi

Sir,
With reference to above credit card, i (Mahesh kumar kejriwal) would like to inform you that a railway ticket pnr no. [protected] consist of 4 numbers of passengers ticket booked for travelling on 10th october 2019 from jaipur to howrah by train no. 12308 jodhpur-howrah superfast express. A sum of rs. 5278.52 (Including rs.5216.96 towards cost of ticket and rs.61.96 other charges) and was paid through above credit card vide transaction-id-[protected]

The aforesaid ticket of pnr no. [protected] cancelled by two separate transactions nos. As follows;
1. Cancellation id no. [protected] of 18th june 2019 towards cancellation of ticket of 3 numbers of persons. Refundable amount was rs. 4145/-

2. Cancellation id no. [protected] of 18th june 2019 towards cancellation of ticket of 1 number of people. Refundable amount was rs. 810/-

I regret to inform you that a rs.810/- twice refunded to credit card account on[protected] and not yet credit given for rs. 4145.00.

I would like to inform you that i follow up with the irctc for refund of aforesaid amount by various e-mails starting from 2nd july 2019, and in reply by irctc, communicated me that the advice already sent to the concerned bank on[protected]. I am giving below the detail of the reply received from irctc with settlement number for your perusal.

Pnr: [protected] transaction id: [protected]
S. No
Rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 4145.0 refunded [protected] 21-jun-2019 success refund for cancellation zp58b032e6ef1ed
2 810.0 refunded [protected] 21-jun-2019 success refund for cancellation zp58b032e6ef1ed

I regret to inform you that till date, credit of rs. 4145.00 not given to my card account.

Therefore, i am requesting herewith to give the credit immediately.

Thanking you,

Yours faithfully,

(Mahesh kumar kejriwal)
Mobile no. [protected]

I was booking ticket on irctc app on 24/09/19. I had transaction through your gateway. An amount of 2538 ₹ debited my account but ticket was not booked. Details as following:
Bank name - powered by zaakpay.
Failure reason - payment failed.
Amount — 2538 ₹.
Bank transaction details — info: inb/[protected]/zaak epayment services pvt.

Irctc;- txn [protected]

Kindly refund my debited amount. Thanks...
Mandeep singh

He'll sir
I'm paid my repayment for loanfront app gateway of zaakpay but that the person not received any amount so pls check an back to return my account date 27/09/2019 timeing 5:38pm... Totally 6 days over upto today..
My name -: Gautham
Mail I'd - : [protected]@gmail.com
Mobile no - :[protected]
Help me check it an return to my account sir... Thank you...sir