Zaakpay.com Complaints & Reviews

I cancelled irctc ticket on 16th july. Now from irctc they are saying they refunded my money on 18th july. But i didnt received the money yet.. My pnr no is-[protected]
I contacted my bank also.. They also saying no credit is done on till today so its most likely to get stuck in zaakpay pg.
They transfered money to zaakpay pg.
Please initiated the refund.. Thank you

On 15 july 19, i tried to book itctc ticket from ghy to mas, An amount of Rs 7540.0 deducted from indian bank Ac against failure IRCTC Txn ID [protected] .but from irctc side they intiated refund, they mentioned contact payment gateway site for further process.
Till now refund amt is not credited, pl do needful. Reslove my query

Atached my screen shot

I tried booking a irctc ticket on 14-jul-2019 from chapra to chennai central. My user id is afridig.

My amount of rs. 2012.78 was deducted from my icici account but ticket wasn't booked. Still date not refund my money was my account, zaakpay hasn't refunded to my account back.

Icici transaction id is: bil/onl/[protected]/indian rai/231
01_zp8e2958d 2, 012.78

Please refund back my amount.

Deduct rs 200 but not recharge uts railway wallet. Now want refund. When i want to recharge wallet o[censored]ts there requested for deduction and after confirmation deduct the money and recharge failed. Now want refund. I attach here screen shot of the deduction. Please solve as early as possible. I transfer the money using google pay. All details are in screenshot attached.
Email id
Avijitmondal. [protected]@gmail.com

I tried booking a irctc ticket on 20-jul-2019 from ndls to pnbe. My userid is vikash_713.

My amount of rs. 2622.78 was deducted from my icici account but ticket wasn't booked. Zaakpay hasn't refunded to my account back.

Icici transaction id is: bil/onl/[protected]/indian rai/23101_zp

Please refund back my amount.

-
Vikash kumar
[protected]

Dear team,
Still my refund has not been processed yet by the company. Details are as follows:-

1. Ticket details mentioned below:-

A)
Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1820.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-jul-2019
Refund processing date:15-jul-2019
Refund amount:1820.0
Refund reference no:zp587e98468565d
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

B)

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2075.0 has been processed as per below details:

Date of cancellation of e-ticket/date of failure of e-ticket booking:10-jul-2019
Refund processing date:15-jul-2019
Refund amount:2075.0
Refund reference no:zp587e9ac4c791c
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Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

I had booked ticket on 12 july and payment deducted from my ICICI account using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is (BIL/ONL/[protected]/Indian Rai/23101_ZP58D749D) dt 12.07.19.Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested st me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible

Deduct rs 200 but not recharge uts railway wallet. Now want refund. When i want to recharge wallet o[censored]ts there requested for deduction and after confirmation deduct the money and recharge failed. Now want refund. I attach here screen shot of the deduction. Please solve as early as possible. I transfer the money using google pay. All details are in screenshot attached.
Email id
Avijitmondal. [protected]@gmail.com
Mobile
[protected]

Hi, yesterday (19.07.19) i used zaakpay payment gateway for balance transfer to my UTS R Wallets transaction. I see a confirmation which says amount has been debited and credited to payee zaakpay to [protected]@hadfcbank with transaction id [[protected]] from NY BHIM I'd. But gateway transaction failed with error response from zaakpay and transaction did not happen. Now amount has been debited from my account. Could you please address this issue at the earliest with priority. Debited amount Rs. 200.00 Kindly refund my account.
Name : Ajay Singh
Account detail: AJAY KUMAR SINGH
a/c No. - [protected]
IFSC Code- UBIN0552615

Regards
Ajay Singh

Hi, yesterday (19.07.19) i used mobikwik (zaakpay) payment gateway for my irctc booking transaction. I see a mail which says amount has been debited and credited to payee zaakpay with transaction id [protected]. But gateway transaction failed with error response from zaakpay and booking did not happen. Now amount has been debited from my account. Could you please address this issue at the earliest with priority. Debited amount Rs.356.80.. Kindly refund my account
Name : Alagarsamy S
Account detail: [protected]
Ifsc code: HDFC0000451
Regards
Alagarsamy S.

Hi, i booked season ticket in uts payment gateway. I got a confirmation from bank end which says amount has been debited and credited to payee zaakpay with transaction id [ending 860]. But gateway transaction failed with error response from zaakpay and booking did not happen. Now amount has been debited from my account of rs 275.73. Could you please address this issue at the earliest with priority and refund to my acct at the earlist

I had payed my electricity bill through mobikwik in pgvcl gandhidham gujarat but that transaction is done and amount gone to ezaak payments i didn't even got any invoice for that this is so unfair, please get it solved asap, transaction date 07.07.2019 through kvb debit card, please refund in my kvb account back
Amount 2148.

Harsha rupchandani.
Thank you

I have made a cancellation but the amount has not not reflected in my bank accounts, please help me resolve this issue. Please see the details below.
Its been more than 20 days now. Please resolve this asap

Refund amount: 3435.0
Transaction id: [protected]
Cancellation/refund id: [protected]
Pnr: [protected]
Transaction date 16 june 2019

Dear sir,

I have booked season ticket from uts app from mumbai yesterday with upi id - tejas[protected]@oksbi for amount 213.92.

Ticket is not booked yet and in the app in booking history i am not able to see this booked ticket. Payment is already debited from my account. I have also checked with uts customer care they already confirmed that they do not have received such bookings. Kindly try to refund my money.

Please check and reply to this complaint soon.

Regards

Tejas

I have cancelled two e tickets having pnr no.[protected] & [protected] respectively on 16th june 2019 & 23rd june 2019 respectively. On inquiring from irctc has been informed that the refund amount of rs. 1400/- & rs. 1040/- has been refunded vide reference no. Zp58e8769a8f78 & zp585e88e2cfe06 respectively. The time has been beyond as compared to the usual period of refunding the same. I have also enquired from the bank, no such amounts have been credited to my bank account. I therefore request you to refund the amount at earliest to my bank account.

Hi, i used mobikwik payment gateway for my irctc booking transaction. I see a mail which says amount has been debited and credited to payee zaakpay with transaction id [protected]. But gateway transaction failed with error response from zaakpay and booking did not happen. Now amount has been debited from my account. Could you please address this issue at the earliest with priority.

Thanks,
Suhas
[protected]

I reserved ac 2tier tickets from kakinada to krishnarajapuram in seshadri train 17210 scheduled on 28 june. The date of reservation of tickets was 5th june2019. I paid the amount through net banking using zaakpay payment gateway. Subsequently i cancelled the tickets on 21st june2019. An amount of 1570 has been refunded by irctc. But that amount has not so far been refunded by u to my account till today i. E.,[protected]. I have cancelled my return journey tickets booked through another payment gateway on 21 june and that amount has already been returned my account three days back. I request you kindly look into this matter and settle it at the earliest. I am furnishing all the details transaction i'd [protected]. Pnr no.[protected] refund id [protected]. Passengers names a. Krishna priya and p. Ramakrishnarao

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Refund my cancelled irctc ticket.
Pnr [protected]
Irctc transaction id [protected], an amount of rs. 930.0 has been processed as per below details:
Date of cancellation of e-ticket:17-jun-2019
Refund processing date:19-jun-2019
Refund amount:930.0
Refund reference no:zp8de7d0711125
Payment option used : net banking / wallet (Powered by zaakpay

I booked ticket on dated 08.06.2019 from Jammu to delhi for Rs. 1257.20 through IRCTC Mobile App and the Payment gate way is Mobikwik ( Zaakpay), but ticket was canceled because of waiting list after chart preperation. I checked for refund for the amount on IRCTC App and it shows Refund amount (1180/-) is sent to bank under Refund Id [protected] bank name (Credit & Debit Cards/Net banking/Wallet (Powered By Zaakpay) but till date I cant received my refund.