Zaakpay.com Complaints & Reviews

Address: 600091

Hello,
The payment gateway used for the following is mobikwick, its directed to zaakpay.com for the payment. No answers even from their customer complaint portal.

Amount Rs 2021/- is due for refund due to cancelled payment on 28th May 2019.
Irctc transaction id - [protected];
Hdfc ref payment number[protected]
Narration - zp589f542befee8-zaakindianrailwaysca

Please refund soon.

Thanks,
Pradeesh G

Zaakpay.com customer support has been notified about the posted complaint.

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S

Swati Pulate

from Palghar, Maharashtra

Jun 17, 2019

Today 15 june 2019, i ordered from sandwich express, vimannagar, of rs 407. I did online payment too. But after some time it gave me some error and got a message ordered canceled. But Rs 407 was deducted form my account. But i haven't got my order too
Order no: DD353

irctc refund claim not processed - Comment #3460772 - Image #0

irctc refund claim not processed - Comment #3460772 - Image #1

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S

Surajks113

from Delhi, Delhi

Jul 2, 2019

Transaction faild but amount charged.

irctc refund claim not processed - Comment #3474627 - Image #0

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Surajks113's reply, Jun 29, 2019

Very bad service

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Address: maharanipeta, Visakhapatnam, Andhra Pradesh

As i ordered through Ubereats with order id #DC535. I organized a payment of Rs.111.45 through the app from SBI card and the payment is not done due to the error of the portal and i made the payment from another bank(i.e., Kotak bank card) and the payment is done successfully from the later card and after such transaction received a message declaring that the amount is deducted from the SBI card also and the payment is also not reflected back with in 5-7 business days. Please review.

From,
vishnu vardhan
[protected]@gmail.com

+2 photos

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S

Sayooj S

from Mumbai, Maharashtra

Jun 12, 2019

I booked 2 tickets in IRCTC money gone from account but didn't get tickets. Its urgent please do needful

amount debited wrongly and not credited back - Comment #3456207 - Image #0

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R

RugmaGTV

from Delhi, Delhi

Jun 13, 2019

IRCTC site shows refund of my cancelled ticket done through this gateway. However, it has not been credited to my bank account (south indian bank). Refund ID is : [protected].
Please find the attachment for more details.
I request to refund the amount at the earliest.

amount debited wrongly and not credited back - Comment #3456951 - Image #0

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J

Jatinder Sahni

from Bathinda, Punjab

Jun 20, 2019

Irctc Reference no. zp5898600d0d857
Irctc refund amount not come to my ac kindly check it where is my refund .

amount debited wrongly and not credited back - Comment #3464327 - Image #0

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J

Jai Kalwani

from Mumbai, Maharashtra

Jun 21, 2019

Hi I was trying to purchase power bank from e-commerce site and when I was trying to payment through mobiwik then amount auto maticaly debited ant it went zaakpay account. Amount was 142rs. Pls revert back on priority

amount debited wrongly and not credited back - Comment #3464643 - Image #0

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I had booked train tkt through Irctc app on 27 may 2019 in tatkal quota made payment through Mobiqwik payment gateway through Zaakpay but due to seat unavailability tkt did not booked but payment deducted through SBI debit card still today payment not refunded in my bank account . In irctc app it show amount refunded to bank account . Below are details shown in irctc app

Refund Amount-Rs 2685
Bank reference id-ZP589d7e7d1753f
Refund status-Amount credited to bank
Refund id-[protected]

But still amount not credited in my account
Kindly solve it as soon as possible

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V

Vinujoshi

from Mumbai, Maharashtra

Jun 21, 2019

74332749154915346970071
Is my refund id what is status ...
Please do credit the ammount in my bank account
I got charged twice from zomato and they are saying the refunded it and this the refrence id.
Please let me know the status and refund it asap.
It will be very helpfull
Refund refrence id-74332749154915346970071

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A

Atul megha

from Vasai-Virar, Maharashtra

Jun 25, 2019

Debit my account but not credit in kreditbee aap. please request you please 🙏 sol this my problem. Nd give me feedback what's status this MTR

irctcrefund - Comment #3468361 - Image #0

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Address: 600091

Hello,
The payment gateway used for the following is mobikwick, its directed to zaakpay for the payment.

Amount rs 2021/- is due for refund due to cancelled payment on 28th may 2019.
Irctc transaction id - [protected];
Hdfc ref payment number[protected]
Narration - zp589f542befee8-zaakindianrailwaysca

Please refund soon.

Thanks,
Pradeesh g

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Address: Pune, Maharashtra, 412307

Had made a payment to uber ride eats on 29 May 2019 through my credit card through uberapplication who have adopted zaak epayment system. The money has been debited from my card, but it seams that the same has not been paid to uber eats it. Was showing waiting for payment and then order vanished from upcoming orderes it happened 2 times same day 613 + 613 rs. Total Amount rs 1226 from HDFC bank CREDIT CARD. Please sort out and immediately give refund to my bank

+1 photos

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May 31, 2019

Updated by Avinash Desai There is no update regarding this yet, when I will get refund

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S

Sayooj S

from Mumbai, Maharashtra

Jun 12, 2019

Money is debited from account but didn't get the ticket.

uber eats and zaakpay - Comment #3456204 - Image #0

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S

Sayani Talukder Mukherjee

from Gurgaon, Haryana

Jun 17, 2019

Kreditbee payment was done by me within before time but in kreditbee app it's shows payment is pending till now. After one day I have to pay interest. Why should I pay interest? I was done my payment.
Please Resolve my issue as soon as possible.

Order number : ZP58b4214040ad6
Payment reference number :[protected]

uber eats and zaakpay - Comment #3460786 - Image #0

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I booked a train ticket on irctc on 23rd may 2019 by debit card using zaakpay pg gateway. The amount was debited from my account but wasn't transferred to irctc.
Amount: 781.80
Transaction id: zp5898773b04d2f/zaakindianrailwaysca
Booking date: 23rd may 2019
Irctc won't take any responsibility for this money as i have complained about this failure to them as well. Please do let me know about any updates...

I am also sharing the screenshot of the trasation.

+2 photos

Zaakpay.com customer support has been notified about the posted complaint.

May 24, 2019

Updated by Jecko Jose I booked a train ticket on irctc on 23rd May 2019 by debit card using zaakpay pg gateway. The amount was debited from my account but wasn't transferred to irctc.
Amount: 781.80
Transaction id: Zp5898773b04d2f/ZAAKINDIANRAILWAYSCA
Booking date: 23rd May 2019
Irctc won't take any responsibility for this money as i have complained about this failure to them as well. Please do let me know about any updates...

I am also sharing the screenshot of the trasation .

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P

ParagPatil

from Pune, Maharashtra

Jun 11, 2019

I have booked ticket on IRCTC using zaakpay gateway, IRCTC refunded the amount 7 days back but till now i haven't received fund in my account.

Refund Reference No: ZP58a1368503da9
refund amount : 1055

Please look into this ASAP

amount debited but transaction cancelled due to payment fail - Comment #3455484 - Image #0

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B

[email protected]

from Chennai, Tamil Nadu

Jun 16, 2019

08.06.2019 1.09pm i transfered loan fund in kreditbee app, that time

Your order status awaited
zaakpay id : ZP58acb05efd905

during fund tranfer in kreditbee app..

but amount debited in my bank account.till now theey told not cleared
.what can i do sir what happened..

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We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 495.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:09-may-2019
Refund processing date:10-may-2019
Refund amount:495.0
Refund reference no:zp58859b3822f04
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

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Sir i had done my transaction on 3 may 2019 but my transaction failed due to unavailability of seats
On 4 may 2019 i got an email from ircrtc that your transaction has been processed but after 11 days refund had not been credited in my account
Transaction i'd [protected]
Reference number zp587f4461948ae
Sir please do it asap
As i had contacted irctc they were saying that refund has been done from outside
So you can. Contact zaakpay payment gateway for further information
It's been to late and i request you to please solve it

May 18, 2019

Complaint marked as Resolved

Within 3 days of complaint my refund had been credited in my account

Zaakpay.com customer support has been notified about the posted complaint.

May 18, 2019

Updated by Avnish2704@ No amount had been refunded till now ..
So I request you to please look into matter as soon as possible and refund the amount

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B

Brindhashankar

from Palghat, Kerala

May 21, 2019

Rs.40 has been debited to Zaak epayment service without my knowledge

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K

katika sanjay

from Mumbai, Maharashtra

May 27, 2019

I hve orderd chicken biryani frm ubereats.my money was deducted frm paytm payments bank.But my order was cancelled.so i wnt u to refund my money 165, as soon as possible.plse refund my money..!!

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T

tutta maneelu

from Mumbai, Maharashtra

May 31, 2019

AP e challan app i pay on AP31TH6319 24 May 2019 10:47 a.m. pay on SBI but amount transfer but chalana is not paying amount is transferred please solve my problems contact number[protected] Visakhapatnam

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T

TAUSEEF IQBAL

from Mumbai, Maharashtra

Jun 4, 2019

Irctc refund amount aaporox 10.day before bt zaakpay nt refund my amount
ist good service to provide to customers by zaakpay

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J

Jeevan Bhanu Vlbs

from Hyderabad, Telangana

Jun 4, 2019

Irctc has refunded my amount but zaakpay.Com has not credited the refund amount to my bank account . So please credit my refund
thank you sir

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Address: G/10, Birenu Prabhash Manjuri Apartment,, Old Sonari, near Carmel School, East Singhbhum, Jharkhand, 831011

Transaction id: [protected]
Pnr: [protected]

Transaction date: 11 may 2019
Tatanagar jn (Tata) c shivaji mah t (Csmt)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Booking amount: 5200.98
Refund amount: 5070.0
Refund date: 12 may 2019

I made a cancellation on 12th may 2019. I have not yet received the cancellation amount in my bank account, even though the refund status is shown as "refunded".

May 18, 2019

Complaint marked as Resolved

Refund reflected in account on 17th May 2019

Zaakpay.com customer support has been notified about the posted complaint.

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S

sanjay1996

from Mumbai, Maharashtra

May 16, 2019

Sir, I have recharged on the ( [protected] JIO SIM ) mobile number but this number is not recharged but how can I repay the recharged reciprocity or get a refund?

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S

sanjay1996

from Mumbai, Maharashtra

May 16, 2019

Sir, I recharge this [protected] mobile number but not recharged on this number, how can I repay the recharged recieve or get a refund?

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S

sanjay1996

from Mumbai, Maharashtra

May 16, 2019

Sir, I recharge this ( [protected] JIO SIM ) mobile number but not recharged on this number, how can I repay the recharged recieve or get a refund?

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M

munnajack

Apr 23, 2020

Transaction id:[protected]
PNR:[protected]

Transaction date:15 Apr 2020
Sultanpur to howrah

Refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Booking amount: 1769.66
Refund amount: 1750.0
Refund date: 16 Apr 2020

My ticket has cancelled automatically due to covid 19 outbreak. I have not yet received the cancellation amount in my bank account, even though the refund status is shown as "refunded".

irctc ticket cancellation refund not received refund id: 100000331651716 - Comment #3678222 - Image #0

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Address: 136, Govindappa Naicken Street, 600001

I've ordered a cake on zomato on may 5th 2019, i paid via online my payment has been deducted from my account. I'm following zomato customer care since week but they told me to wait for 5-7 working days. Still my amount hasn;t been refunded, bankers telling me they haven't received any amount from zomato, they trans ref id : ztd3d-19403efc8e62d refund ref no : 30001091289125169721257 amount : 340.25. Hence, please send my money back, i would like to keep transactions with you now and ever. Please do me this favour.

Zaakpay.com customer support has been notified about the posted complaint.

May 15, 2019

Updated by Aswini Illy I've ordered a cake on zomato on May 5th 2019, I paid via online my payment has been deducted from my account. I'm following zomato Customer care since week but they told me to wait for 5-7 working days. Still my amount hasn;t been refunded, Bankers telling me they haven't received any amount from zomato, they Trans Ref ID : ZTD3D-19403EFC8E62D Refund ref No : 30001091289125169721257 amount : 340.25. Hence, please send my money back, I would like to keep transactions with you now and ever. please do me this favour.

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R

Rajitha Shelby

from Kizhake Chalakudi, Kerala

May 21, 2019

I recharged my d2h yesterday but failed... Pls credit my money to my account...

ordered cake on zomato on may 5th 2019- amount is not refunded yet - Comment #3438024 - Image #0

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R

Ritik tripathi

from Mumbai, Maharashtra

May 21, 2019

I have booked ticket from irctc by your bank...money has been deducted but ticket is not booked please refund my money

Transaction id- [protected]
Tulsi express
From bhopal to Allahabad

Date of journey[protected]

ordered cake on zomato on may 5th 2019- amount is not refunded yet - Comment #3438320 - Image #0

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Address: Bathinda, Punjab, 151003

I have booked a ticket on 07.05.2019 through zaakpay via reference no.[protected]Narration - zp[protected]
Zaakindianrailwaysca) but irctc refund amount not credited till now in hdfc bank account.
My transactions account no. - savings account no.: [protected]
Branch name - bhokhra
Bank name - hdfc
Account holder name - arun kumar singh
Registered mob. No. - [protected]
Registered email - [protected]@gmail.com

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W

whywe13

May 15, 2019

On May 9th, i had made a online payment to Milkbasket for suppy of daily essentials tru my online bank account and the same has not been credited to milkbasket while i have received a debit in my bank account. I had communicated with Milkbasket and they have confirmed that no payment has been received on my account.

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Have had three incidents for uber wherein i paid for the uber services, money got deducted from my standard chartered bank and uber stated that they have not received the payment. I had to pay twice for three payments. Zaak epayment method sucks big time. Why are you guys hold payments and not send to uber. I have a transaction of 510 on 6th april which uber did not receive it and i had to pay again one for 39 and one for 54.
Also, there was two transaction which was deducted from my account by you guys and i want refund for that as it does not show in my bank statement. Inr 322.68 at zaak epayment servic on your debit card ending 6101. Valid till 12:54 am ist - stanchart on 5th september, 2018

Transaction of inr 272.12 at zaak epayment servic on your debit card ending 6101. Valid till 07:21 am ist - stanchart on 5th september 2018

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I ordered a smokin joes pizza from smokin joes pizza, satara road, pune on friday 26th april 2019 at around 11 p. M and paid using card but the restaurant took too long to confirm the order. So, i decided to cancel it as no cancellation charges would be charged. I cancelled the order but i didnt recieve my refund. I expect a refund of that order. Please help as soon as possible. I even tried to contact you help section but didn't recieve good respone. Hoping a positive response from you.
Order no. #e8707

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A

Aijaz Aryan

from Mumbai, Maharashtra

Apr 29, 2019

Mobile Phone [protected] kpg [protected]

refund regarding cancelled food order - Comment #3419160 - Image #0

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Date of cancellation of e-ticket/date of failure of e-ticket booking:08-apr-2019
Refund processing date:09-apr-2019
Refund amount:2110.0
Refund reference no:zp58602a1a46faa
Payment option used : zaakpay pg

This is my transaction detail. It is showing that my money got refunded. But there is no refund balance in my account. Please solve this issue as soon as possible.

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S

Senthilnatha

from Mumbai, Maharashtra

Apr 29, 2019

Transaction ID [protected] amount 3195 INR
Transaction ID [protected] amount 3240 INR

These transaction is been pending for me
From IRCTC it is mentioning it is been refunded.

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Address: Bangalore, Karnataka, 560095

Hi,

I see there is amount deduction happening on my standard chartered account without even my notice.

This is by zaak payment every day there is amount of 70+ deducted. Not sure why this is getting deducted.

Bank is just closed eyes seems like. Without otp consent how can third party deduct amount from my account.

Also today some other company by name future tech deducted 7400.

I have raised a complain only after this huge amount got deducted i notice the other small transaction that is being done.

I need justice on this.

Regards,
Shobha. M

Regards

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Chakri Chakravarthy

from Delhi, Delhi

Apr 24, 2019

I have paid 2038 INR to loan front but they are saying that they didnt receive the amount till now as of now i have done the payment again to them due to ur technical issue i have been seeing the issue since last march 26 2019 please send refund the amount to the wallet
order reference id :ZP584f98aa452c7

amount deducted from my account without consent - Comment #3414259 - Image #0

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కృష్ణ చైతన్య అడపా

from Chennai, Tamil Nadu

Apr 24, 2019

I have cancelled my railway ticket from zaakpay gateaway and my pnr no. Is [[protected]] Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr /-195. My cancellation date is 10/04/2019. Please do needful as soon as possible.

With regards

amount deducted from my account without consent - Comment #3414602 - Image #0

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.

. Neeraj

Apr 24, 2019

Ref of [protected]
Irctc site shows amount refunded but not credited in Bank account. Please do needful

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.

. Neeraj

Apr 24, 2019

Please reimburse the refund of I'd [protected] of irctc booking refund

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K

Kazi Mohammad Sahid

from Bengaluru, Karnataka

Apr 24, 2019

PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 1985.0

Refund processing date:15-Apr-2019
Refund amount:1985.0
Refund reference no:ZP585b9e2aa6a19
Payment Option used : Zaakpay PG

But not refund my money in my bank.

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R

roshanpais

from Mumbai, Maharashtra

Apr 24, 2019

Train Ticket booking for Rs. 1900.49 was attempted through IRCTC app online. Transaction ID [protected] on 9th April.

The payment was deducted from my account, but ticket was not issued. Till today, the deducted payment has not been refunded back to my account. Please refund the full amount immediately.

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T

[email protected]

from Pune, Maharashtra

Apr 29, 2019

I had cancelled my ticket on 22 April . Now the irctc app is showing the refund status as 'refeunded'
but I haven't received any money in my account .
Zaakpay please look into it

Details:
Transaction ID [protected]
PNR No: [protected]
Refund Id: [protected]

amount deducted from my account without consent - Comment #3419126 - Image #0

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Hi,
An amount of rs 1000/- got deducted from my bank account for recharging to milkbasket. Milkbasket customer care said that payment got cancelled and they have not received payment.
This

Transcation details:
Bank: hdfc
Date: 22 april 2019
Narration: zp5871985b60fb5-zaakmilkbasket
Ref no:[protected]

Please help to resolve this issue.
Regards,
Ashutosh

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Vaibhav Deodia

from Delhi, Delhi

Apr 24, 2019

Please update me about my refund amount of Rs.8730/- on 13.04.19 from IRCTC,
Transaction ID: [protected],
PNR: [protected].

Please let me know, where it is ?

Vaibhav Deodia
Mob: [protected].

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M

milu_104

from Mumbai, Maharashtra

Apr 29, 2019

Dear sir/mam,

On 8.4.19 I cancelled a train ticket having pnr no-[protected] but refund ammount 1750 rs is not credited to my bank account & it shows refunded in irctc site when i checked in irctc.

Transaction id-[protected]
Refund id-[protected]

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D

Debnandan Goswami

from Darbhanga, Bihar

May 2, 2019

Pnr no - [protected]
Date of cancellation 12 th april
Transaction id-[protected]
I call in irctc customers care they said that they refunded the money but the money not enter into the account till now...they said to contact with gateway patner...so please check and help me to get the money back.

zaakpay.com refund for payment failure - Comment #3422434 - Image #0

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Address: At/po-santhapada, Angul, Odisha, 759100

I have ordered a product from jt store but after placing the order i knew that it is just an promo discount through cashback for any order so i want to cancel my transaction and provide refund.
They didn't mention anything about this in their site. So here they clearly cheated customer. So i request you to solve my issue as soon as possible.

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Apr 18, 2019

Updated by Samarjeet Samal You can see the mentioned price inside the site..

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O

OCTANGLE MEDIA

from Chennai, Tamil Nadu

Apr 24, 2019

I had payment via upi google pay to kreditbee but the payment as failed so send me the payment as soon as possible please take this issues immediately and work it

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V

Vaibhav Deodia

from Delhi, Delhi

Apr 24, 2019

Please update me about my refund amount of Rs.8730/- on 13.04.19 from IRCTC,
Transaction ID: [protected],
PNR: [protected].

Please let me know, where it is ?

Vaibhav Deodia
Mob: [protected].

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P

Pooja Prabhakar

from Delhi, Delhi

Apr 24, 2019

While making payment for the electricity bill on 28/3/2019 money has transacted twice from my debit card but still the payment is not done for the same and ₹2×817 has deducted from my account. I want my whole money refunded.

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S

Safik Sheikh

from Patna, Bihar

May 2, 2019

Hello maine ticket book nhi kiya aur mera paisa a/c se cut gya
aur statment me likha huwa hai [ZP58744e7c74832-ZAAKINDIANRAILWAYSCA]
plz help me
ph-[protected] ZP58744cb54b63d-ZAAKINDIANRAILWAYSCA

ZP58730e66c17c0-ZAAKINDIANRAILWAYSCA

tin tin bar paisa cut huwa hai aur mere mobile pe na otp aya aur na hi msg .

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Sir
I booked rail ticket on 12/04/2019 and the amount paid through net banking using your gate way. I cancelled the ticket on 13th april 2019. Information received from irctc that an amount of rs.4095 will be refunded. On 15th april 2019 i received another mail from irctc that the refund is proceed and in the website it is showing as refunded.
But the amount is not yet credited to my bank account
Details
Name soman nair k n
Pnr no. [protected]
Refund transaction id. [protected]
Please do the needful to credit the amount in bank account at the earliest.

Regards
Soman nair k n

Apr 21, 2019

Complaint marked as Resolved

The amount is credited to my bank account. Please close the case. Thanks a lot for the timely action Regards Soman Nair K N

Zaakpay.com customer support has been notified about the posted complaint.

Apr 20, 2019

Updated by mundakayam Please update

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R

Rajendra495

Feb 28, 2020

Not refund amount

irctc train ticket refund — reg - Comment #3654379 - Image #0

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Address: H315, HJB hall of residence, IIT Kharagpur, Munger, Bihar, 721302

I booked a train ticket on irctc on 11 april 2019 by debit card using zaakpay pg gateway. The amount was debited from my account but wasn't transferred to irctc.
Amount: inr 420
Transaction id: [protected]
Booking date: 11 april 2019
Irctc won't take any responsibility for this money as i have complained about this failure to them as well. Please do let me know about any updates

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Hi,

I have booked a train ticket from irctc site on 26th of march. I have cancelled it on the same day. I have received message from irctc that i will be receiving the amoutn of 4770. On apr 3rd, received a mail saying that amount has been refunded. But i havenot got any refund till now from 3 weeks. I am sharing the below details. Please check on high priority as we are waiting for almost 3 weeks. This is on irctc booking and cancelled. I havent got refund.

Transaction d: [protected]
Pnr : [protected]

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 24

irctc refund claim not processed

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amount debited wrongly and not credited back

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irctcrefund

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irctc cancellation amount pending

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uber eats and zaakpay

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amount debited but transaction cancelled due to payment fail

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regarding my cancelled ticket refund amount

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complain

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irctc ticket cancellation refund not received refund id: 100000331651716

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ordered cake on zomato on may 5th 2019- amount is not refunded yet

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refunded amount not credited

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non payment to uber by zaak

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refund regarding cancelled food order

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refund not credited in my account

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amount deducted from my account without consent

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zaakpay.com refund for payment failure

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fraud online shopping

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irctc train ticket refund — reg

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refund for payment failure

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my amount has not been refunded from past 3 weeks from irctc

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