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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

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140

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1305

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Zaakpay.com reviews & complaints page 26

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Address: Kolkata, West Bengal, 700042

On april 02, 2019 i paid inr 175.41 through debit card to uber. I was charged inr 175.41 for the trip taken on april 1, 2019, 18:07 hours. While trying to pay for the trip on april 02, 2017, on adding my visa debit card as payment method, first inr 1 was deducted as testing amount. Upon successful testing and addition of the card, i paid the outstanding inr 175.41 using this card. The amounts have been debited from my bank account and it is reflecting on my passbook. Still, uber is showing outstanding amount for this inr 175.41.
Attaching the screenshot of the transactions (I. E. Inr 1 for testing and inr 175.41). On my passbook, it is showing that the amount has been debited from my account towards zaakpay. However, uber is showing that this amount is outstanding.

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A

Akash Sekhani

Apr 3, 2019

I have not received amount in my personal account of bank. Irctc showing refund made to zaakpay..please refund the amount

uber payment not done.. amount debited from bank - Comment #3395980 - Image #0

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Have booked ticket on 7 march 2018.payment completed i have paid through SBI 0debit card and payment gateway is zaakapay pg and due to some personal reason cancelled my ticket on 22 march & IRCTC says payment refunded on 25 march 2018 in ZKPY(zaakpay) pg but not received in my bank account. Please Resolve my problem ASAP(as soon as possible). I dont know about that and i dont have any account on zaakpay. so please i request to you resolved my problem as soon as possible.

+1 photos

Apr 5, 2019

Complaint marked as Resolved

After 2 days of my complaint my problem was resolved

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Apr 01, 2019

Updated by Nikhilattri20 Actually it was 25 march 2019

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There were 8 tickets i have booked.. 4 for 19th march thane to mangalore and for 24th march return journey. And i have cancelled both tickets. The refund history is showing that money is refunded in zaakpay bank.. But it is still not refunded in my bank account.. It's been a month now.. Worst service i have ever come across through.. Just refund my money asap

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Address: Mumbai City, Maharashtra

I had made a payment to uber ride on 26th march 2019 through my debit card through uberapplication who have adopted zaak epayment system. The money has been debited by my bank, but it seems that the same has not been paid to uber. Amount rs 150.45 and rs. 195.58 from sbi. Please sort out and send the payment to uber immediately, otherwise refund to my bank

[protected]zaak
Epayment servicesmumbai

[protected]zaak
Epayment servicesmumbai

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Address: Shampura Road, LR bande, 560032

Website: Indian railways (Mobile App)

I cancelled the ticket on 18th march but still the amount inr 160 has not been refunded. But in the refund status showing refunded. My pnr no is [protected]. Kindly review and refund the amount at the earliest. Attached snapshot copy for your reference and action.

Thanks in advance

Best regards,
Javeed
Mobile : [protected]

+1 photos

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Apr 01, 2019

Updated by Mohamed.Javeed Dear sir,

Still has not be refunded. Almost 2 weeks, kindly review and refund the same at the earliest.

Best Regards

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.

. Neeraj

Apr 3, 2019

Please refund the amount RS 3150 against cancellation as irctc shows gerund has been done and reference no is ZPe1ac71a6b02.

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I want to load the mobikwik wallet by online payzap virtual card no [protected]. I have id no is [protected] and there are aprox 2000 rs has been blocked by zaakpay. I am a regular online customer of various sites. But the mobikwik had done a cheating with me and forged the rs.2000 and blocked the same. It seems that mobikwik and zaakpay is doing a big fraud

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A

abhinash14041988

from Karaikkudi, Tamil Nadu

Apr 3, 2019

Zaakpay refund id-[protected] amount rs. 1680 provided by irctc against cancellation of e tkt but above amount not credited in my account till todate. pls look into the matter and refund as soon as possible.

zaakpay blocked my virtual card - Comment #3394521 - Image #0

M

Musa Shaikh

from Powai, Maharashtra

Nov 27, 2020

Please unblock my card no [protected] American express card

Mohitpandit123456's reply, Feb 2, 2021

Hello sar

S

Sayee Ganesan

from Tiruchirappalli, Tamil Nadu

Feb 11, 2021

Unlock my card American express[protected]

R

Rahul Tonger

from Dehra Dun, Uttarakhand

Feb 11, 2021

Zaakpay blocked my virtual american express blue card.My card number is [protected]. Please unblock my card

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Website: Zaak Payment Mumbai

I get food online like almost everyday i never had any problem in online transactions but yesterday i was charged by this company zaak payment mumbai. So, yesterday i was trying to order food from a near by restaurant via uber eats, i placed the order and the transaction was processing but it was cancelled zaak payment and still money got debited from my account. And i'm asking for a refund. I also registered a complaint in uber eats and they said they did not get any money. So i have added the screenshot of the transaction. Kindly take a look.

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I ordered through uber eats, but my money debited by zaak e payment services two times (2×73.65) rs and order didn't completed, and my money have not refunded, when i checked my account details then i saw that it was debited by zaak e payment services. But i don't know why my money didn't refunded. So i am requesting you to please refund my money, that's 2×73.65

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We have cancelled the tickets of pnr [protected].
But did not got refund till now.
Cancelled on 18 march.
Mobile number: [protected]
Amount: 1955.00
As i am senior citizen. Kindly clear it as early as possible
Kindly provide me full details
I am from pune. An early reply is expected. As per your guide line i have to receive it withen 7days. Please take action

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A

ashugamer11

from Mumbai, Maharashtra

Mar 27, 2019

Sir as per irctc it is officially stated that
Normally the banks take time to process refund in
(I) For Net- banking/Wallets/Cash Cards transaction: 3-4 business days,
(II) For Credit Card/Debit Card transaction: 6-7 business days

So as per your complaint 5 business days have gone by excluding saturday/sundays and bank holiday for holi.
Wait for two more days, refund initiation process should reach completion as per irctc

C

Chetana Parab

Mar 28, 2019

I booked tickets 15 march when transaction 81.77 rupees cut. I want to refund it. Money cut but tickets nit get somee error came.

ashugamer11's reply, Mar 28, 2019

check your irctc account for recent transactions

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I have booked a tatkal ticket online from irctc thru zaakpay pg on 18th march 2019 from pune to boisar on gwalior express. The transaction id is [protected]. The pnr number is [protected]. We have been waiting for last 7 days to get the refund still no go. Attached is the screen shot. The status shows refunded however i still not have received the refund. Please refund the amount asap.

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A

ashfaq sayyed

Mar 27, 2019

I was booking a train ticket on IRCTC app's on date 24/03/2019 and I had done a transition thought your gateway.amount of Rs 1020:00 debited my account but ticket was not book please refund my account...!

tatkal railways - Comment #3388299 - Image #0

tatkal railways - Comment #3388299 - Image #1

D

Dipak 8574

from Deoria, Uttar Pradesh

Mar 27, 2019

Sir...
My transaction ID is [protected] in irctc website thru by zaakpey pg but not ticket booked and my balance is debit. Plzzz solution this matter.

tatkal railways - Comment #3388303 - Image #0

P

preethish2

from Chennai, Tamil Nadu

Mar 27, 2019

Hi,
I have booked train tickets and cancelled the same, but as per site the amount credited back to bank and if I am checking the same it is not, kindly check and revert
PNR [protected]

tatkal railways - Comment #3388743 - Image #0

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I have booked a railway ticket but cancelled that ticket due to certain reason, and the railway refund my money of amount 920, i have complaint so many times to railway portal they said me the amount is refunded to zaakpay but amount is not credited into my account
My pnr number is [protected].
I am pasting the railway reply,

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 920.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:12-apr-2018
Refund processing date:14-apr-2018
Refund amount:920.0
Refund reference no:zp560be9caa83c7
Payment option used : zaakpay pg,
So please refund my money as soon as possible in my account,

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Avinash C Gupta

Mar 27, 2019

I have cancelled railway ticket on 17 March 2019 vide IRCTC refund ID [protected], I am yet to get the ammount in my bank, pl expedite.

A

Avinash C Gupta

Mar 27, 2019

I have cancelled one railway ticket vide IRCTC transaction ID [protected], PNR [protected] on 17th.March 2019 name of passenger Omprabha.

IRCTC has refunded an ammount of Rs.920 to your gateway on 17th. but we have still not received the ammount in our HDFC bank through which the payment was made by me.

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Address: Chennai, Tamil Nadu, 600048

Hi,
March 22 transaction done railway ticket not yet received but amount deducted zaakpay and kindly amount not refund transaction details ecom/ur/zes*https www/newdelhi/220319/11:11. I still waiting and am waiting more than 24 - 48 hrs then didnt reply or get any remedy to take a next level of process yet to take. Kindly refund my amount asap to my account

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nagababu09

from Delhi, Delhi

Mar 27, 2019

I am booking in irctc train tickets. i am cancel my tickets amount is refund in irctc hes giving to refund id:[protected], but amount is not credit in my account

amount refund 385 rupees - Comment #3388453 - Image #0

nagababu09's reply, Mar 25, 2019

problem not solved till 25-03-2019, please clear the problem as early as possible

nagababu09's reply, Mar 26, 2019

Resolved thank u

S

Sagar844677

Mar 27, 2019

I have booked rly tkt. On 15 Feb 2019 through IRCTC app I have paid through sbi card through zkpay. Due to some reason my transaction amt. Was failed the transaction I'd was generated [protected] and amt was deducted 1330.98. Bt after 8 days amt. Was not refunded my acct. So Plz.. Help out off this mess.. Thank u...

amount refund 385 rupees - Comment #3388547 - Image #0

B

bksoni

from Delhi, Delhi

Mar 28, 2019

I booked ticket from IRCTC site in September 2018. . PNR no [protected] ticket was cancelled by riakway on account of non availability of seat Now refund status say money refunded. It has not received in my account till date.

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My card no. [protected] has been blocked by zaakpay. This is sick and an abuse of power by some newcomers in the market. I want a valid reason or my card be unblocked.
I did not even know about this. I thought it was a server error. But when i tried to add money in my mobikwik wallet using this card. It said my card was blocked by zaakpay. I need that card and at this point i cannot afford to block it and re apply. Please assist
I am using virtual card

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Address: Magarpatta Pune, 411013

I have cancelled my railway ticket from zaakpay gateaway and my pnr no. Is [[protected]] and refund processing date:16-mar-2019
Refund amount:510.0
Refund reference no:zp5841c2bd12efb
Payment option used : zaakpay pg

. Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr 510-. My cancellation date is 15th march. Please do needful as soon as possible.

With regards

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N

Nigam Singodia

Mar 27, 2019

I cancelled IRCTC ticket having PNR [protected], REFUND I'D [protected], BUT not received amount

amount has not credited - Comment #3388395 - Image #0

M

Magi007

Mar 27, 2019

Hello I booked my ticket from new delhi to indore but due to unavailability in Premium tatkal it was not booked but amount deducted from my account and still noy received at my account

amount has not credited - Comment #3388493 - Image #0

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Address: mahavir nagar, 492001

I have booked tatkal ticket but to some technical reason ticket was not booked and failed but amount debited from account and still not credited ticket was done on 18 march 2019, please refund my amount. Further i am attaching screenshot of failed ticket and my transaction id is [protected]. Please work on it and refund my amount.

Date of booking - 18 march

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Address: C144, Gamma 1, Greater Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201306

Hello,
My name is amrit kumar sahu.
My aadhar card number:[protected]

Today 22 march 2018 suddenly i received a message saying 3615.74₹ debited from my credit card. I don't know how and why i've been charged, i'm completely surprised because i never authenticated any agency to debit money.

Below message i received of debiting on my hdfc credit card.

""alert: you've spent rs.3615.74 on credit card xx0198 at (Joo) ledeukaebtooeo on[protected]:11:22:50. Avl bal - rs.1833.23, curr o/s - rs.18166.77. Not you? Call [protected].""

My hdfc credit card number:
[protected]

Please help me getting it back. Pls let me know if any details needed.

Regards
Amrit kumar sahu
+91 [protected]
E-mail: [protected]@outlook.com

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I have made an payment of rs 74.62 through my debit card against my uber ride on 11 march 2019. My t. I. D. Is othpg[protected]. The amount has been deducted from my account, but till date neighter it is being credited to uber not refunded back to my account. I dont know why zaak epayment dont credit the payment to the customer on time. So pls sort out the issue asap.

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Jun 27, 2019

Updated by Sandeep15goyal My complaint is still pending and i didnt receive my amount back in my account nor credited to uber. Pls provide proper resolution.

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G

G.Rama Krishna Prakash

from Hyderabad, Telangana

Mar 29, 2019

I have made a Complaint on 22nd February, 2019. Single sentence of " Zakpay has been notified"
Till now, have made several updates. Today is 29 th March. Already 35 days have elapsed in the meantime. God only knows when it is completely resolved...

uber ride issue - Comment #3391441 - Image #0

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Address: 81-39-09/2, Jaya 201, Jayottamparadise, Venkateswara Nagar., 533106

I have booked train tickets in irctc through zaak pay pg on 14/3/2019 and the same were cancelled on 14/3/2019. An amount of rs.710/- was refunded vide id no. [protected] dated[protected] through zaak pay pg. But, the same amount not been credited to my account so far.
Kindly process as early as possible.
Y venkateswara rao.
Rajahmundry.
[protected]

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R

razain

Mar 21, 2019

I had booked a return ticket from ddu junction to bhubaneswar in nandankanan express on 9th March 2019. But the ticket was not confirmed. So I cancelled it. The cancellation amount is Rs 3130 after deduction. The refund history shows the amount is refunded but it's not credited to my account yet. Please refund it to my a/c as soon as possible.

refund of money received from irctc - Comment #3383616 - Image #0

razain's reply, Mar 21, 2019

Pnr No 2457646612.

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Address: 600071

I had try to book one ticket from chennai to thiruvalla on 12th march 2019. I have choosen your end for my transaction, but my cash has been debited and ticket is not booked also. While i check my transaction history in irctc website, it is showing that payment failed from your end. I didnot get the refund till today. Please get my refund as soon as possible.

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Nafish Shah

from Mumbai, Maharashtra

Mar 20, 2019

My transaction I'd is ZP583f47cb75ed9. 348 rupees diducted from my account but payment not done of my Vodafone bill [protected].

irctc ticket refund regarding on march 12 - Comment #3382467 - Image #0

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Address: 122001

I have booked ticket in tatkal quota on 08 mar 2018 but transaction is failed due to not seat avilable and payment completed i have paid through sb

Icici debit card and payment gateway is mobikwik irctc says payment refunded zaakpay pg but not received in my bank plz resolve this.
Details are as follows:-
Transaction id: [protected]
Sampooorn k. Exp (12394)
Ndls - pnbe

Date of booking: 08-mar-2019
Payment status: payment failed
Bank name: zaakpay pg reservation status: not booked
Transaction amount:637.29

Bank transaction detials:-
Transaction id : sb498800
Transaction date: 08-mar-19
Transaction description: bil/inl/[protected]/indian rai/23101_zp5838ea9
Transaction amount: 637.29
Mobile -[protected]

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sanjiv_smh1

from Mumbai, Maharashtra

Mar 19, 2019

PNR NO [protected]
REFUND ID [protected]
BANK NAME ZAAKPAY PG

Status in itctc showing refunded but it is not credited to my account please update

refund am... - Comment #3381144 - Image #0

Y

Yashcool

from Bengaluru, Karnataka

Mar 20, 2019

I have booked a tickets In irctc .payment has been cancelled n my amount has not been refunded about 8820rupess ...plz refund my amount or else it ll be cased on u r company transaction I'd: [protected]

G

gsanjeev1997

Mar 21, 2019

Dear sir,
I booked an irctc ticket under tatkal quota. it was cancelled on 3/3/2019,
and after 2 days i received a refund mail from irctc. But still the money is not credited in my bank.

Refund amount : 1065.0
Refund reference no : ZP58315dfe5f311
Payment Option used : Zaakpay PG
IRCTC Transaction ID :[protected]

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