Zaakpay.com Complaints & Reviews

Address: 122001

I was booking a train ticket on irctc portal on dated 08.03.2019 and i had done a transaction though your gateway. Amount of rs. 637.29 debited my account but ticket was not booked.
Details are as follows:-
Transaction id: [protected]
Sampooorn k. Exp (12394)
Ndls - pnbe

Date of booking: 08-mar-2019
Payment status: payment failed
Bank name: zaakpay pg reservation status: not booked
Transaction amount:637.29

Bank transaction detials:-
Transaction id : sb498800
Transaction date: 08-mar-19
Transaction description: bil/inl/[protected]/indian rai/23101_zp5838ea9
Transaction amount: 637.29

Mobile :[protected]

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R

Rohit1994

Mar 14, 2019

Sir I book the ticket and automatically ticket are not booked erro is payments droped..and refund status is sent to bank and bank name is Zaakpay what is this and amount not credit in my account

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R

Ramnayak Kashyap

from Lucknow, Uttar Pradesh

Mar 20, 2019

May i pay my electric bill through mobikwik app on date[protected] amount debit my banck account [protected] rupes 1051.67 but bill not update.so plz refund my ammount

ECOM[protected] ZAAK EPAYMENT SERVICES

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Address: 122001

I was booking a train ticket on irctc portal on dated 08.03.2019 and i had done a transaction though your gateway. Amount of rs. 637.29 debited my account but ticket was not booked.
Details are as follows:-
Transaction id: [protected]
Sampooorn k. Exp (12394)
Ndls - pnbe

Date of booking: 08-mar-2019
Payment status: payment failed
Bank name: zaakpay pg reservation status: not booked
Transaction amount:637.29

Bank transaction detials:-
Transaction id : sb498800
Transaction date: 08-mar-19
Transaction description: bil/inl/[protected]/indian rai/23101_zp5838ea9
Transaction amount: 637.29

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H

Harsh94144

from Jaipur, Rajasthan

Mar 14, 2019

Not pay to irctc

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D

Deepanita Sen

from Mumbai, Maharashtra

Mar 15, 2019

I ordered the food from hotel Devi Prasad through Uber Eats amount 59 got debited from my shift card .but didn't received the food neither food ordered was visible in account

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R

Ranjanreyansh

from Gurgaon, Haryana

Mar 19, 2019

I was booking a train ticket on irctc portal on dated 16.03.2019 and i had done a transaction though your gateway. Amount of rs. 426.08 debited my account but ticket was not booked.

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Ranjanreyansh's reply, Mar 16, 2019

My Transaction No is ZP584306DDF066A

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Im trying 2 load amount to payzapp virtual debit card to mobikwik wallet.. But mobikwik was not accepted. It ia showing card has locked by zackpay.
I dont know why it is like that.
I will share screenshot also, can you please chevk and let us know, we eagerly waiting for u r reply, this is not only my concern entire india is waiting for the solution.
Please do needful
Thank you.

Regards
Venkatamuni reddy

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Address: Ahmedabad, Gujarat

I were trying to book railway tickets by irctc site in tatqual quata there is some problem occurred in payment gateway and payment has failed.in my failed transaction history shows 6 no. Transactions not completed due to payment not received by bank. But money has been deducted in 3 transaction.
Irctc given refunds for 1 failed transaction. But another two transactions i have not received any refund amount even not showing in refund status also.
Please check and confirm and give me status with transaction number which was in money deducted.
Please see attached photos of failed transactions.

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K

Karanam Muralidhar

Mar 13, 2019

Dear team, today ie7/3/2019 at 9:19pm, during the train tkt booking from Tirupathi to Kachiguda train amount deducted from my account but not proceeded to IRCTC. Plz find image attached, txn[protected]. Plz do needful.

money deducted but tickets not booked - Comment #3375111 - Image #0

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N

Nitheshkulal

Mar 14, 2019

Dear Sir,

I booked train ticket amount deducted from bank ticket not booked its failed kindly slove the issue asap

[protected] Trasaction

Kinly check the status

money deducted but tickets not booked - Comment #3375968 - Image #0

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Nitheshkulal's reply, Mar 13, 2019

Dear sir,

I booked on 10- Mar 19 sunday

Amount 240 deduted my bank kindly help this case

V

Venkat V G Murali Mohan Maddi

from Bengaluru, Karnataka

Mar 15, 2019

I made the transaction to pay UBER and it was not received to the UBER but amount was debit to me, Customer ID is :[protected] HDFC. Please find the attachment of the transaction. Amount RS.411/-

money deducted but tickets not booked - Comment #3378370 - Image #0

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A

Abhimannyu Kumar

Mar 19, 2019

My refund Id [protected] irtct 7 March ko cancelled huaa Tha Jo ki avi tak Mera pass refund nhi aaya h

money deducted but tickets not booked - Comment #3381393 - Image #0

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Address: New Delhi, Delhi, 110010

Website: Zaakpay

I was trying to book train ticket on 5th mar19. Two times amount deducted from my account but ticket not booked.
Transaction i'd [protected] and [protected].
Till now i didn't get the amount for same.
Plz do needful to get refund asap. Irctc customer care is telling contact to your bank. Bank is telling contact to irctc or zaakpay for refund.

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Address: SRIRAMULAPALLY, 505122

Dear sir,
Iam harikrishna asala my ammount has debited 99.5 rs/- actoully i had order uber eats when i was doing payment to uber eats that time i paid zaak e payments indirectly but i didnt get pay ammout uber eats indirectly i paid zaak e payments service why need to paying to you and how to dedect my amount directly payment to you so plaese refund my amount my humbly request. If you not send money i will complint on zaak e payments service.

Transation details : pos00216889

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I have not received the amount that got debited from my account.

Below are the details of the transaction given by the bank

Transaction amount; rs. 2, 602.78 (Twice)

Transaction date: march 08, 2019

Payment id: [protected] and [protected]

Consumer code: 23101_zp5838e6637abfb_ and 23101_zp5838eb99132c9_

Bill reference information ; zp5838e6637abfb and zp5838eb99132c9

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S

SouvikBasu1

Mar 13, 2019

I cancelled an order using the uber application. The amount was not received by uber but was deducted from my ICICI account. The amount deducted was Rs 85/-
The time of the transaction was 11:00pm, Monday, 11/03/2019
Kindly look into the matter on priority.
Thank you.

online failed transaction reverse - Comment #3374837 - Image #0

online failed transaction reverse - Comment #3374837 - Image #1

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Address: E401 Royal Amar Greens, Near Dewas Naka, Indore, Madhya Pradesh, 452010

My tatkal ticked automatically cancelled (Two times, two transitions) due to reservation not confirmed, on 25th and 26 feb2019.

Irctc says it has refunded on 26th feb 2019 -
Transition id - [protected] & refund id: [protected]
&
27 feb 2019 - transition id - [protected] &
Refund id:[protected]

I have not received the refund yet... Till 08mar2019

Plz help.

Regards,
Ashish
[protected]
[protected]@gmail.com
Ashish. K. [protected]@ril.com

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Address: Majestic, 560012

I have raised a complaint against my irctc refund status. You people replied immediately but they were trying to do fraud very nicely he sent a request for rs.9999 and 4999 from my account to his account then i rejected to pay through tez app then he started to scold me brutally i am attaching all those screen shots please look into that and take action against him accordingly.

His name is naveen kumar, phone no. [protected] he said that he is from indian consumer complaints team

Expecting reply from your end.

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Address: CPRI, 560012

Sir, i had booked a ticket against pnr no. [protected] through irctc app with transaction id. [protected] and then i have cancelled the ticket on 02.03.2019 but till now i have not received refund amount from your side. The following details showing in irctc app
Refund id. [protected] refund amount rs.740/-
Bank name. Zaakpay pg
What is the refund status when it will credit to my account
Please help me out and do need action. Expecting reply positively my email id. Pendyala. [protected]@gmail.com
Thanking you.

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Address: MOH.KAYASTHWADA Deoband, Saharanpur, Uttar Pradesh, 247554

Dear team,

I have done an irctc tatkal ticket cancellation on 22 feb 2019 and the irctc website states that the amount is refunded to zaakpay on 25 feb 2019
Irctc send refund through zaakpy pg
But zaakpay not send my refund payment my account so please sir my refund 1870 send my account

It is yet to be credited in my bank account. Request your help to get the amount credited. The zaakay payment gateway customer care is also not answering any calls with a mobile number listed in public website.

Transcation id:[protected]
Refund id : [protected]
Refund reference no:zp58274fdde3874
Payment option used : zaakpay pg

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Address: MOH.KAYASTHWADA, Saharanpur, Uttar Pradesh, 247554

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1870.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:22-feb-2019
Refund processing date:25-feb-2019
Refund amount:1870.0
Refund reference no:zp58274fdde3874
Payment option used : zaakpay pg

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Mar 07, 2019

Updated by Azeem9340 My ticket refand not receive my bank account payment receive bay irctc zaakpay

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I have cancelled my irctc ticket on 25nd feb. It's been more than 7 days and the money is not yet credited. The status is shown refunded on irctc website.
Pnr :[protected]
Irctc transaction no. [protected], the refund amount after the deduction of cancellation charges is rs:1560/-
Order no. [protected]
Please look into this...

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B

Balaji Sach

from Krishnagiri, Tamil Nadu

Mar 6, 2019

I cancelled my train ticket on 9th February. But my refund amount not yet received in my bank account. Refund ID is [protected].

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Address: Hyderabad, Andhra Pradesh, 500072

Hi, i have payzaap account with virtual debit card, whatever the transactions that i make with my virtual card getting error and the transaction is not successful. Getting the error saying that "your transaction has failed due to a technical error. Please try again later". Some places also getting "your card has been blocked by zaakpay"

Please unblock my card, and do the needful regarding my issue.

Thank you.

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D

Durgesh Dhoke

Mar 7, 2019

Plz refund my money against cancelled ticket which I had booked through zaakpay pg payment gateways

One no.and transaction I'd is considered in attachment

payzapp virtual debit card transaction issues - Comment #3371025 - Image #0

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Address: Nashik, Maharashtra

I tried to book ticket through general quota in irctc on 23 feb 2019 by debit card payment through mobikwik. The ticket was not booked and money has been debited from my account. Today 10 days completed and not received my money back. The current status shows refunded id. But amount will not credited in my account. Plz resolve this amount is 431rs attachment of failed transaction.

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D

Durgesh Dhoke

Mar 6, 2019

Refund my amount against cancelled pnr no.[protected]

railway ticket amount - Comment #3369123 - Image #0

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I have cancelled my irctc ticket on 22nd feb. It's been more than 7 days and the money is not yet credited. The status is shown refunded on irctc website.
Pnr :number [protected]
Irctc transaction id [protected], the refund amount after the deduction of cancellation charges is rs:730.0
Refund reference no:zp5824146aa97e7.
Please look into this.

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J

Jitendra Kumar Senapati

from Palghat, Kerala

Mar 5, 2019

Transition I'd. [protected]
ticket booking on 23 feb from irctc site but ticket not booking .please refund 5400.

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S

Shailesh1111

Mar 6, 2019

I booked ticket on 23of feb2019 n pay thought it gate way Zaakpay PG amout deducted but ticket nt get so kindly refund my amount
770.98
770.98
Two time I do transaction but u only deducted my balance so reunf kindly
I add photo of gate way or transaction

irctc money refund not credited - Comment #3369128 - Image #0

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Address: Dawarka, New Delhi, Delhi

I booked my ticket on 17 feb 19 through irctc from new delhi to barka khana in garib rath whose pnr was [protected] and transition id was [protected]. I cancelled my ticket and my irctc account shows that my amount was refunded whose refund id is [protected] on 23 feb 19. My refund does not added in my account till now. My refund amount is 1570 rs only.

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S

Saelmank

from Mumbai, Maharashtra

Mar 6, 2019

I have cancelled my Irctc Ticket and till now my refund amount of Rs. 1530 has not been received. On Irctc website it has been written that Irctc refunded to zaakpay pg. So please transfer my refund amount

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N

Nagalakkagari rajasekhara reddy

Mar 7, 2019

Refund I'd.
[protected]
Kindly refund my amount immediately

refund of railway ticket - Comment #3370894 - Image #0

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I cancelled my irctc railway ticket on 26th feb 2019 through debit card via zaakpay pg.. It has been 7 days and the amount has not yet been refunded in the bank and the refund status in irctc app appears to be "refunded".. The refund amount is rs1845 and refund id is [protected] and transaction id is [protected] and all the details has been attached in the photo.

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Mar 02, 2019

Updated by kcraju pls refund the money

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Address: Hyderabad, Andhra Pradesh, 500072

My payzaap card is blocked unable to do any online transactions. The virtual payzaap debit card that i have is having issue with paying money to other apps. I am able to sned the money to the bank account but not load the money in any wallet or unable to do any transactions
Am getting "the transaction ia failed because your card is blocked by the zaakpay"
Please unblock my card

Thank you...

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Address: 1.b,jawahar st,, Krishnamoorthy nagar, Kodungiyur, Chennai, Tamil Nadu, 600118

Hi. This is basha from Chennai. I booked tickets from Chennai egmore to chinna selam. Train number 22153. via irctc but transaction failed.
Transaction Id- [protected]. Transaction date - 01 March 2019. Using Indian bank net banking but transaction failed. Pls find the attached file. For easy ref. Pls help me. I lost money. Please

Regards,
Basha

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Mar 01, 2019

Updated by Javidbasha Pls send me contact number

Mar 02, 2019

Updated by Javidbasha Still no one resolved. Pls help me.

Mar 02, 2019

Updated by Javidbasha If not resolved this issue. I directly complain this issue to PM cell.

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 27

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