Zaakpay.com Complaints & Reviews

I had made abooking of tatkal ticket from delhi to udaipur on 14thfeb and the journey was on 15th feb 2019. I made payment through zaakpay pg payment gateway using irctc app. My payment of 525rs was deducted from my sbi account and the ticket reservation was not materialized due to server error. I raised this issue with irctc and the result shown as per reund status link i sthat tey had credited this amount to zaakpay.com but ia have not yet recieved the amount in my sbi account. Please reslove my problem as soon as possible.
Bank name-zaakpaypg
Transaction id - [protected]
Amount - 525
Class - sleeper class

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Address: Rajkot, Gujarat, 360024

Website: irctc

I have booked ticket on 11/02/2019
But ticket not booked and amount deducted and i use your getway for payment and i did talk irctc there answer me they already refund the amount but you didnt refund the amount in my account my tras. Id [protected]
So pls refund the amount in my account as soon as possible
So please make pure your getway service otherwise costumer dont be face problem

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Feb 15, 2019

Updated by gorakh00g did not any response to your side pls help me its not good service if irctc refund you amount so why you dont refund?

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I had made an online payment to uber services of rs 383.20 on 6th feb 2019 which the company claims non receipt.
My name is avinash sawant.

Could you please give me the vendor details of this transactions so i can go back to uber stating payment has been made.

If you see in the below screen shot payment has been made via zaak payment services do the needful immediately.

Please help me to resolve this issue asap.

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Address: New Delhi, Delhi

Hi,
I have given request on 06.01.2019 towards unauthorized transaction. Till now iam not received any call or mail from concern team.

I am unable to reach your contact center for more than one month towards unauthorized transaction.
Reference no. Kpg-[protected] amt 33, 242.87 dated 23rd nov 2018.

I have raised complaints over mails multiple times, unfortunately there is no response from zaakpay team.

Request you to resolve this asap.

Regards,
Uma shankar
Mobile - [protected].
Email id - k. [protected]@gmail.com

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P

Punitha Valli

from Namagiripettai, Tamil Nadu

Feb 12, 2019

My transaction number [protected].

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A

Abhijeet786

from Mumbai, Maharashtra

Feb 14, 2019

I have cancelled 2 tickets and no money has been refunded back.it was cancelled on 9th Feb. I have attached a pic from the irctc app for the same

status of zaakpay complaint [id: 2198620] - Comment #3351662 - Image #0

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M

Mdjaved Ansari

from Asarganj, Bihar

Feb 14, 2019

Sir I'm cancelled ticket of PNR [protected] not re-found.
zaakpay pg I'd zp5809922ebbf7b

status of zaakpay complaint [id: 2198620] - Comment #3351971 - Image #0

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I have booked ticket on 01/02/2019 payment completed i have paid through sbi debit card and payment gateway is mobikwik and due to some personal reason cancelled my ticket on 08/02/2019 & irctc says payment refunded in zkpy (Zaakpay) pg but not received in my bank account. Please resolve my problem as soon as possible. If i pay through debit card so why you refund zaakpay. I dont know about that and i dont have any account on zaakpay. So please i request to you resolved my problem as soon as possible.

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ankitm92

from Mumbai, Maharashtra

Feb 11, 2019

I have ordered pizza made payment with your gateway, through uber eats app, after some time when i checked the app order was vanish with no records, so intelligent. Your stealing customers hard earn money, such big fraud shame on you, i will not your gate way in future

refund amount didn't get into my account - Comment #3348004 - Image #0

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S

Syed.Sirajudeen

from Changanacheri, Kerala

Feb 12, 2019

Unauthorized usage of my debit card details...Receiving OTP frequently...
Kindly look into the issue and revert ASAP...

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M

Maaz8787

from Sitarganj, Uttarakhand

Feb 12, 2019

Sar ji mene ticakt kanssl kiye the abhi tak rifand nahi aaya belens hamara belens refand kardo

refund amount didn't get into my account - Comment #3349910 - Image #0

refund amount didn't get into my account - Comment #3349910 - Image #1

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Address: Guntur, Andhra Pradesh, 522001

I had made abooking of tatkal ticket from guntur to vishakapatnam on 3feb and the journey was on 4 feb 2019. I made payment thru zaakpaypg payment gateway using irctc app. My payment was deducted from my sbi account and the ticket reservation was not materialized due to server error. I raised this issue with irctc and the result shown as per reund status link i sthat tey had credited this amount to zaakpay.com but ia have not yet recieved the amount in my sbi account. Late confirmation from bank on[protected]
Bank name-zaakpaypg
Bank reference id74332749035903447990375
Refund id-[protected]. Please do the needful

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Feb 09, 2019

Updated by Khazamohiddin Shaik Already submitted complaint 4 days ago

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Khazamohiddin Shaik

from Mumbai, Maharashtra

Feb 11, 2019

I made a tatkal train ticket from Guntur to Vishakhapatnam on 03/02/2019.Amount deducted from my SBI card thru zaakpay payment gateway from IRCTC app.amount still not credited to my SBI account.I had checked the IRCTC refund status it says amount credited to zaakpay.

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Address: Jhalawar, Rajasthan, 326033

I have booked ticket on 29 jan 2019 payment completed i have paid through sbi debit card and payment gateway is mobikwik and due to some personal reason cancelled my ticket on 29-jan-19 & irctc says payment refunded on 29 jan 2019 in zkpy (Zaakpay) pg but not received in my bank account. Please resolve my problem asap (As soon as possible). If i pay through debit card so why you refund zaakpay. I dont know about that and i dont have any account on zaakpay. So please i request to you resolved my problem as soon as possible.
Mob:-[[[protected]]]/[[protected]]]
Transaction id: [[[protected]]]
Refund id: [[[protected]]]
Refund bank name: zkpay
Refund date as per irctc: 29 jan 2019

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Feb 12, 2019

Updated by Manojmehar No update from your side and no refund money

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Govind dubey

from Mumbai, Maharashtra

Feb 8, 2019

Dear Sir mai online payment kr rha hu but mera card blocked bata rha h ... Please care this line transaction Field because this card has been blocked by zaakpay mera I'd hai [protected] E-mail.[protected]@gmail.com please salve my problem thank-you very much

ticket cancellation amount not refund bank account - Comment #3346134 - Image #0

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A

Aaftaab

from Mumbai, Maharashtra

Feb 12, 2019

Ordered Uber and paid driver cash (Rs.438.80) and was also charged on 10.02.2019 from my Debit Card by ZaakEpaym Rs.763.92
I need the amount of Rs.763.92 to reimbursed ASAP

ticket cancellation amount not refund bank account - Comment #3349884 - Image #0

ticket cancellation amount not refund bank account - Comment #3349884 - Image #1

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I use uber cabs often and have saved my credit card details in the uber app. Whenever i make payment for uber, money is deducted via zaak epayment services. Yesterday i got an otp for an unauthorized transaction at zaak epayment services. I have not made this transaction. My credit card details has been used unauthorized.

Date o[censored]nauthorized transaction : 7th february 2019
Time : 9.09 pm
Amount : 44.25 inr

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Vikasrathour Sammy

from Mumbai, Maharashtra

Feb 11, 2019

मैंने टिकट कैंसिल किया था मेरा रिफंड irctc के माध्यम 30 जनुअरी 2019 को भेजा गया है, जिसमे मुझे 555 रूपए वापस किया गया है, मेरा रेफरेंस नवम्बर, ZP5806ad9524519 है कृपया इसे जल्दी सॉल्व किजये,

unauthorized credit card charges - Comment #3348027 - Image #0

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S

Sachinagarwa

from Bharatpur, Rajasthan

Feb 12, 2019

Sir mere ac m s paise cut gaye to aap meri help kare maine kal light ka bill jama kiya tha par hua nhi aur paise cut gaye to aap meri help kare jisse mere paise asake and thanks for my help

Thankss

Thanks

.

.

Regards

M.

Sachin

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Address: 560010

I had made a booking for four passengers with total amount of rs735 on jan 05 2019 for doj jan 08 2019 through janashatabdi exp (12079) from sbc to ubl. (Transaction id [protected]).
The ticket cancellation was done on jan 07 2019 at 12.36pm for all the four passengers and refund id was [protected]. Considering the ticket cancellation amount i should receive a refund of rs495 which is still pending from zaakpay
Kindly looking into this matter and resolve this issue by refunding my amount of rs495

User id salmai28
Transaction was done from union bank of india

With best regards,
Md kamaluddin i
I. [protected]@gmail.com
Contact no. [protected]

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Feb 18, 2019

Updated by Kamaluddin Inamdar Yet amount haven't refunded. May I know when zaakpay will refund my amount

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Kalim A Khan

from Mumbai, Maharashtra

Feb 8, 2019

PNR No : [protected] & Refund Id: [protected]
PNR No : [protected] & Refund Id: [protected]
my refund is refunded by IRCTC but refund amount is not refunded in my bank account
date of booking :01/01/2019
date of cancel :01/01/2019 Time:08:32:49 HRS

refund amount on irctc ticket cancellation. - Comment #3346073 - Image #0

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Address: Hooghly, West Bengal, 712245

Irctc has refunded the amount in the zaakpay PG on[protected], amounting Rs.370, but the amount has not been credited to my bank account till date.Amount refunded was on behalf of Cancel ticket. PNR no-[protected], Refund Reference No:ZP5809228d5f330. Please look into the matter. Kindly refund the amount as early as possible in order to avoid bad ratings.

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Dhruvjoshi.08

from Anand, Gujarat

Feb 8, 2019

Sir i have booked ticket on irctc by zaakpay but the payment failed on 17th january 2019 and still i have not got my refund in my bank so please look for it. I hope i get tge best result by your side.

irctc refund on cancellation of ticket - Comment #3346091 - Image #0

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Address: Guntur, Andhra Pradesh, 522001

I had made abooking of tatkal ticket from guntur to vishakapatnam on 3feb and the journey was on 4 feb 2019. I made payment thru zaakpaypg payment gateway using irctc app. My payment was deducted from my sbi account and the ticket reservation was not materialized due to server error. I raised this issue with irctc and the result shown as per reund status link i sthat tey had credited this amount to zaakpay.com but ia have not yet recieved the amount in my sbi account. Late confirmation from bank on[protected]
Bank name-zaakpaypg
Bank reference id74332749035903447990375
Refund id-[protected]. Please do the needful

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Address: Chennai, Tamil Nadu

Hi team when i was booking a railway ticket on 29.01.2019 throught zaakpay.com the amount was debited from my bank during the payment process, then 404 error came then my ticket was not confirmed and a notification that 'transaction is pending from bank' in irctc

Reference number from bank to zaakpay
[protected]

When i call to bank they say no refund processed
Refund i'd [protected]

Please let me know the status

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I booked a ticket on 29th jan 2019 from howrah to mokama
Train no 12351
Transaction amount 580.98
Transaction id [protected]
It is showing that irctc has refunded the amount to zaakpay but the refunded money dosen't shows up on my account.
Please refund the amount as soon as possible
Transaction failure reason was no response from bank

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Swetha Gududappa

from Bengaluru, Karnataka

Feb 6, 2019

I have done recharge on 29jan for 597 for Airtel no [protected], for that I have used 72 from wallet and remaining from card, but wallet money is not deducted but amount is deducted from card and recharge is also not successful
Please check and resolve me this issue
Thank u
Swetha

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Hum ek electricity bill payment kia but card se paisa payment hua but bill nehi payment hua
Feb 02, 2019 7:21AM
Paid from Card(#OrderId:580df7f170cc1)
Transaction Id: 580df7f170cc1
Paid :₹ 5, 371.54 Invoice
payment nehi hua refund kab milegi
mera mobiquik id
sudip jana
[protected]@gmail.com
mera mobile number [protected]
mera email id dr.sudipjana97Qgmail.com

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shekar.raj846

from Hyderabad, Telangana

Feb 4, 2019

Train ticket was booked by irtc portal so the ticket transaction was failure but amount was deductedfrom my account, ticket also not booked i have booked ticket on 26/12/2018 nearly 1 month is completed till now my amount was not credited into my account i gave complaint in bank also so zaapkay pg .com solve the problem as possible as fast

payment nehi hua refund kab milegi - Comment #3341380 - Image #0

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Awash005

from Allahabad, Uttar Pradesh

Feb 4, 2019

My rail ticket not booked but amount is deducted..plz help it's urgent
Plz call if anything ask [protected]
I booked ticket through IRCTC app and payment done but during processing app just disturbed automatically and after that transaction showing failed but amount deducted from bank

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Address: New Delhi, Delhi

On 2 february 2019 i recieved a message from my bank saying that i had made a purchase through zaak e-payment services with my bank account and card no.
But as i recollected and saw my statement of accounts i found i hadn't made any kind of purchase online or offline. Infact i had recieved an otp which was automatically generated and was helping the company deduct the amount from my account.

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N.R

from Noida, Uttar Pradesh

Feb 5, 2019

Dear sir 2 no bill pay but no camplit your transaction so please udate voda bill erles

wrongly deducting amount from my account - Comment #3343271 - Image #0

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Address: Vellore, Tamil Nadu, 632403

Website: Zaakpay

I had booked general ticket on 21st jan 2019 from tvc to mas for the journey date 29nd jan 2019 at the time of booking amount has been debited but ticket has not been booked as per irctc ticket amount received by late and same has been refunded to zaakpay. Transaction amount:rs 1715
Bank reference id:zp8ccc2965f0d0
Pleas kindly send my bank account.

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Feb 02, 2019

Updated by vavaani32 Please kindly refund my money

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Vãmßì ßmåŕť

from Nellore, Andhra Pradesh

Feb 4, 2019

My mobikwik card has been blocked by zakpay for what reasons????

my bank refund - Comment #3341292 - Image #0

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Partheepan123

from Bengaluru, Karnataka

Feb 4, 2019

Dear Sir,

I have booked a ticket through Zaakpay on 24/01/18 in tatkal, but ticket not booked. In this case irctc sent mail that the amount is refunded and refunded id id [protected], but still the amount is not credited in bank.

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Address: Vellore, Tamil Nadu, 632403

Website: Zaakpay.com

I had booked general ticket on 21st jan 2019 from tvc to mas for the journey date 29nd jan 2019. At the time of booking amount has been debited but ticket has not been booked as per irctc ticket amount received by late and same has been refunded to zaakpay. Transaction amount:rs1715
Bank reference id:zp8ccc2965f0d0
Pleas kindly send my bank account.

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Feb 02, 2019

Updated by vavaani32 Transaction id: [protected] Tvc-mas
Bank name: zaakpay pg
Bank reference:zp8ccc2965f0d0
Transaction rs: 1715.0
Please kindly refund my bank account.

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I have cancelled my booked train ticket due to ticket not confirmed by irctc. Status in irctc app shows it is refunded. But the same not reflected in my bank account.
Please find the transaction related details below.

Date of cancellation: 26-jan-2019
Refund processing date:28-jan-2019
Refund amount:1120
Refund reference no: [protected]
Payment option used : zaakpay pg

Request you to refund amount as soon as possible.

Regards,

Trilochan

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Address: 560078

Refund of cancelled ticket is not reflecting in my bank account till date though the tickect is cancelled on 19th jan 2018 but as per irctc funds as been transferred to pay bank i. E., zakk pay bank account following are the details

1) [protected] (Refund id.[protected] –zaakpay pg) – rs. 295/-
2) [protected] (Refund id. [protected] – zaakpay pg) – rs. 235/-
3) [protected] (Refund id. [protected] – zaakpay pg) – rs. 225/-
4) [protected] (Refund id. [protected] – zaakpay pg) – rs. 165/-

Total amount to be refunded rs. 920/-

Kindly arrange for refund.

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Feb 01, 2019

Updated by supreeth uppara My E-mail Id: [protected]@gmail.com, Mob. NO. [protected] (supreeth)

Feb 09, 2019

Updated by supreeth uppara No response from Zaak pay till date.

Kindly look into it.

Thanks & Regards

Supreeth.

Feb 21, 2019

Updated by supreeth uppara No response from Zaak pay till date.

Kindly look into it.

Thanks & Regards

Supreeth.

Feb 21, 2019

Updated by supreeth uppara Refund of cancelled ticket is not reflecting in my bank account till date though the tickect is cancelled on 19th jan 2018 but as per irctc funds as been transferred to pay bank i. E., zakk pay bank account following are the details

1) [protected] (Refund id.[protected] –zaakpay pg) – rs. 295/-
2) [protected] (Refund id. [protected] – zaakpay pg) – rs. 235/-
3) [protected] (Refund id. [protected] – zaakpay pg) – rs. 225/-
4) [protected] (Refund id. [protected] – zaakpay pg) – rs. 165/-

Total amount to be refunded rs. 920/-

Kindly arrange for refund.

refund of cancelled ticket of irctc

Complaint Status
[Feb 02, 2019]
Zaakpay.com customer support has been notified about the posted complaint.
Updated by supreeth uppara, Feb 01, 2019

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Address: New Delhi, Delhi, 110007

I cancelled a ticket on 17 January 2019. The refund of this ticket is Rs. 925 and this amount is successfully refunded by irctc to zaakpay but zaakpay is not credited this amount to my union bank of India credit card.Here is the details
Pnr No- [protected]
Transaction I'd - [protected]
Refund id - [protected]
Bank - ubi credit card
Transaction date - 17 Jan 2019

Zaakpay is giving a very bad service and there is not any customer service number for customers.

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Feb 07, 2019

Updated by Kushal1992 Till not received my amount in my account. please refund this amount.i need urgent money

Feb 12, 2019

Updated by Kushal1992 Please do needful. I again request to the zaakpay otherwise I am going to consumers court regarding this

Feb 12, 2019

Updated by Kushal1992 Not refunded yet...

Apr 21, 2019

Updated by Kushal1992 Not received my refund till now. This zaakpay company is fraud and they are thief please not use it at any site or even on irctc

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 29

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