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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

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140

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1305

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Zaakpay.com reviews & complaints page 31

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Had booked ticket on 20 january and payment deducted from my cbi account using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is [protected]. Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested st me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible...

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Address: Betul, Madhya Pradesh, 460001

I had booked ticket on january 17 and payment deducted from my sbi account using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is [protected]. Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested st me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible

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Jan 21, 2019

Complaint marked as Resolved

I want refund that eas deducted during tatkaal ticket on 17th january from betul to hyderabad payment deducted from my sbi account but ticket not booked. Transaction id is 100001634757958. Kondly solve my issue Resolve it as much as possible.

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Website: IRCTC

I booked my ticket by online but transaction got failed due to some technical reasons. Amount has been refunded from irctc with transaction id [protected] but did not get credited to account. Please look into the matter kindly. The payment was made from irctc through a payment gateway named as zaakpay pg through account of axis bank. Till this time i didnt recieve an confirmations through axis bank of having any money credited to m account. It all happened when i booked a tatkal ticket in all sdah express (12988) from jaipur station (Jp) to deen dayal upadhyay (Ddu) station on date 30th december, 2018 for the journey on date 31st december, 2018. The transaction failed due to no seats available, so the transaction dropped. The solution is i want my money as soon as possible in my acoount.

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 18, 2019

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.

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Address: New Delhi, Delhi, 110034

I have booked my railway ticket of four members by using your payment gateway by my credit card account. On dated 12/12/2018 yesterday i had cancelled them but there is no refund credited to my account please help the refund amount is 940 inr none of your contact no. Are giving response please email your contact no. If they changed
Pnr no. [protected]
Trans. Id [protected]

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An amount of rs16184/ was deducted from my credit card account on 12 nov, 2018 for booking 4 indigo tickets from delhi to bhubaneswar scheduled departure on 26th january, 2019.
I booked for my four relatives
Rakesh ahuja
Dimple ahuja
Neha ahuja
Yuvraj ahuja
I did not get airline pnr or tickets so far in my mail i’d
Kindly get me indigo pnr for these people so that i can generate their boarding pass.
My email
[protected]@gmail.com

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A

Ash ali sayyed

from Mumbai, Maharashtra

Jan 17, 2019

Whom so ever it may concern,
I have booked ticket in LPI INDB HUMSAFR(19315) via zaakpay PG through mai SBI card and transaction ID [protected] and booking amount is 3631 leaving your amount so I want my money in my account as it has been refunded to you by IRCTC
Please give my money in my account as soon as possible

pnr of air tickets - Comment #3327260 - Image #0

Ash ali sayyed's reply, Jan 16, 2019

Please Updated me As soon as possible as i have to use money.
Careless attitude towards customer query please send money as i have to use it.

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Hi,
I have booked tickets through zaakpay and
I have cancelled two IRCTC train ticket on
15th Jan 2018.
PNR: [protected]
PNR: [protected]
Zaakpay
Refund id :[protected]
Refund id: [protected]
I have used Zaakpay as merchant account for paying the money
I received the message as refund successful. But still I didn't received the amount in my bank account.(Zaakpay )
Kindly help me in getting my refund amount money in bank .

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Waps

from Imphal, Manipur

Jan 17, 2019

It's been more than a week since the IRCTC had refund the amount my cancel ticket. But you have not credited to my bank account. Please refund the amount to my bank account at the earliest.

Attached file for ur reference...

irctc refunded amount not credited to bank account for cancelled tickets through zaakpay - Comment #3327145 - Image #0

V

Vishant Kudav

from Pune, Maharashtra

Jan 17, 2019

I have canceled my train tickets on1 January I did not receive my refund.please look into it. The amount is 1185. Irctc already refunded the amount to zaakpay on 3rd January.

irctc refunded amount not credited to bank account for cancelled tickets through zaakpay - Comment #3327224 - Image #0

S

Sriram Poddar

from Noida, Uttar Pradesh

Jan 18, 2019

Mobile recharge balance debited problem

R

Rakesh Koshti

from Ahmedabad, Gujarat

Jan 18, 2019

I had done my jio prepaid mobile recharge, , through zaak epayment service, my money was debited from my debit card, but my recharge was unsuccessful, , and i didnt get any recharge successful message from jio company, so i want to know, , what shoud i have to do for get refund

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Address: Chennai, Tamil Nadu

Hi,
I have booked tickets through zaakpay and
I have cancelled two IRCTC train ticket on
15th Jan 2018.

PNR: [protected]
PNR: [protected]
Zaakpay
[protected]
Refund id :[protected]
Refund id: [protected]
I have used Zaakpay as merchant account for paying the money
I received the message as refund successful. But still I didn't received the amount in my bank account.(Zaakpay )
Kindly help me in getting my refund amount money in bank .

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Address: Jalna, Maharashtra, 431203

Website: Irctc

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 820.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:07-jan-2019
Refund processing date:14-jan-2019
Refund amount:820.0
Refund reference no:zp57bb306b1760c
Payment option used : zaakpay pg
This transaction amount not refunded till date

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Address: New Delhi, Delhi, 110033

Dear
Sir/mam
Meri 11/01/2019 ko irctc se ek transaction hui thi jo failed ho gayi thi or mere bank se ticket amount debit ho gaya tha lekin abhi tak[16/01/2019] mera amount refund nahi hua mere account me. Ji please request hai ki aap jald se jald mera amount mere account me refund kar de ji.

Refund id:- [protected]
Bank reference id:- zp57f2735e9aa2c

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I have cancelled train ticket on 4th of january refund id :[protected]
Pnr:[protected]
Irctc gave a notification that an amount of 940 has been sent to the bank zaakpay pg.
It was mentioned that zaakpay will refund the amount within 3 to 5 days of cancellation but now its been more than a week. Please look into the matter and get the problem resolved as soon as possible.

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Address: New Delhi, Delhi

I have used zaakpay as payment merchant for irctc ticket booking but i due to some reason i had to cancel my ticket & irctc has refunded my amount, but still that amount has not been credited to my bank by zaakpay.

Transaction date - 30-dec-2018
Transaction id - [protected]
Refund amount is - 6130/-
Refund id from irctc - zp57e350c37e84b
Refund processing date - 31 dec 2018
Payment option used - zaakpay pg
I already contacted irctc customer care many times, but they sadi the amount was refunded. I mailed to irctc with attached my bank statement.

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Jan 13, 2019

Updated by sanjoydey 14 days gone..but amount was not credited.
How many days require for refund my money?

Jan 15, 2019

Updated by sanjoydey no reply from Zaak pay...
Can I refund my amount ??

Jan 15, 2019

Updated by sanjoydey Sir.. Pl refund my amount.

Jan 16, 2019

Updated by sanjoydey Credited..
Thanks zaakpay pg

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Address: 400703

I have booked train ticket using zaakpay gateway. I have cancelled the ticket and irctc has initiated the refund but the amount still not been credited in my card account used during booking
Refumd id given [protected].
Refund amount 7425
Transaction id [protected]
Email id : [protected]@yahoo.com
[protected]
Date of cancellation 11th january 2018

Kimdly do the. Needful

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S

Shivam Bharti

from Noida, Uttar Pradesh

Jan 14, 2019

Hi,
I made an payment to IRCTC of 1096.47, unfortunately I was not complete.please help me to reverse it back, please find the attached screenshot.i made this payment of 11th of jan, please let me know if you need any further information.

ticket cancellation refund irctc - Comment #3323644 - Image #0

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Address: 110092

Website: Zaakrailways

My money is debited from my account... As i have booked tickets from irctc... My money is debited from zaak but no tickets i goy... This is very very embarrassing... You are fooling peoples around... Return my money or iwill file a case against you... U r charging money... But ubr not giving us results... Dis my last time i m using ur bad site... Or i will put dis pic on social media... Return my money or book my tickets

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Jan 11, 2019

Updated by Shonik Verma Do needful asap... M pissed off... Shonik verma
[protected]

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M

Mayank2990

from Morjim, Goa

Jan 15, 2019

I cancelled my IRCTC ticket and did not got the refund in my bank account.. Rather it is showing that it has been refunded to zaakpay... Refund Id-[protected]...
Refund amount is 5790/-... Mayank Tyagi.. Ac no.. [protected], sbi Naval Base vizag, ifsc - sbin0001610
Ph - [protected]
... ...

Mayank2990's reply, Jan 7, 2019

Nothing has been updated yet... And no money has been refunded yet

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Address: Mumbai City, Maharashtra, 400706

I tranfer amount of 3559.08 via neft from my uco bank account to finnovation tech solutions pvt ltd. Via using zaakpay payment gateway on[protected] toward loan repayment on kreditbee apps, but my said money transferd in zaakpay account and still not transfer to beneficial account to finnovation tech solutions pvt ltd. Please find the screen shot attached herewith for transaction details
Please do some needful to recover my amount 3559.08 from zaakpay account
I sent email to zaakpay but not reply yet from zaakpay,
My email address : [protected]@gmail.com

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Jan 14, 2019

Updated by shawindo Sir till now no one officer from zaakpay call me and not resolve my issue till now, please do some needful

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RAJANA CHAITANYA PRAVEEN

from Hyderabad, Telangana

Jan 14, 2019

I booked railway ticket in irctc but my ticket got cancelled as no tickets were available but i got money is deposited in zaakpay pg . I haven't recieced my money yet. i made my paynent using sbi debit card.

money not transfer to beneficial account - Comment #3323664 - Image #0

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Address: 122002

Website: milkbasket

I did transaction of rs, 1000/- on 22nd december 2018 evening at 9:40 pm by card no. [protected] of icici bank amex card for payment to milk basket (Milkbasket app) vie authorisation no. 837009. This was debited from my account, but not credited to milk basket. Can u let me know when this will be credited / refunded to my card. Incase you have not got the amount vide this authorisation code, please send me confirmation about it as the bankers are requesting for the same.

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Jan 10, 2019

Updated by SachinSaxena026 Post this complaint the Zaakpay debited again more than 61235 into my card in the name giving credit for Rs. 1000 /- can u please help as this has made me loss of huge amount.

Jan 14, 2019

Updated by SachinSaxena026 This site and this company is managed and run by fraudsters. Please make sure that you donot deal with them as they will try to cheat you to the extent of threatening you to extract money. Donot deal with these people. They are are big blot in the digital india vision for they cheat the customers.in the name of taking complaints they try to find out weak points of the customers and then use that to extract money. Beware!!! Beware!!!

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S

seera sireesha

from Khammam, Telangana

Jan 14, 2019

I have cancelled a ticket on 10/01/2019. In irctc app it is showing status as refunded but amount has not yet credited to my account from your side.
PNR:[protected]
Transaction Id:[protected]
Please refund the amount as soon as possible

transaction debited from card but not credited to merchant - Comment #3323704 - Image #0

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I have boocked railway ticket on 7/01/2019 through irctc app and i have paid cash on kerala gramin bank debit card. Due to some reason my railway ticket fail transaction irctc portal says payment is refunded but cash not received in my bank account please resolve this as soon as possible. Transaction i'd [protected]. Transaction date 5/1/2019 refund amount 2305.49. Refund i'd [protected]

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Address: 110085

I have cancelled my e tickets on 6th nov 2018, having number pnr number [protected] and cancellation id is[protected]
Refrence number is[protected] refund was not transfed in my pnb credit card which was used for booking the ticket.

I am attaching the screen shot of my refund ticket history which is showing refund bank is zaakpay pg, please refund my money.
Thank you

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Jan 16, 2019

Updated by Dayanand Jaiswal There is no responde from zaakpay after 6 six days of posting complaint here.

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When i am booking the ticket due to payment gateway delay, the payment got deducted from my account but ticket is not booked. The payment is showing as amount was not revived from bank. I have asked irctc but the said contact your bank. When i checked in irctc it is showing the status as refunded to bank. Please do needful help to me as i am not getting refund.

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A

avi586

from Delhi, Delhi

Jan 10, 2019

Payment of 646 was deducted from your payment services for ubereats but food wasn’t delivered.I tried to contact helpline but there was no past or upcoming orders for my profile.

refund not initiated - Comment #3320288 - Image #0

avi586's reply, Jan 7, 2019

I want my refund as soon as possible.you can confirm with ubereats for the same

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Hi,
I am unable to reach your contact center for more than one month towards unauthorized transaction.
Reference no. Kpg-[protected] amt 33, 242.87 dated 23rd nov 2018.

I have raised complaints over mails multiple times, unfortunately there is no response from zaakpay team.

Request you to resolve this asap.

Regards,
Uma shankar
Mobile - [protected]
Email id - k. [protected]@gmail.com

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A

ashishjainnbh

from Jabalpur, Madhya Pradesh

Jan 7, 2019

PNR [protected]
Refund amount -2520
Date of refund as per IRCTC-28/12/18
I have not received my refund amount yet and IRCTC is showing its status as refunded and bank name as ZAAKPAY.

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Address: Ahmedabad, Gujarat, 380013

Hello,

This is ravi prajapati, residing at ahmedabad, gujarat.

While ordering a food on zomato, i had added money in mobikwik wallet but amount got debited and not received in wallet.

My a/c has been debited by rs. 100 on 04jan19. Transaction. Info: inb/[protected]/zaak epayment services pvt.

Please help me to get my inr100 back.

Thanks in advance.

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