Claimed

Zaakpay.com Complaints & Reviews

1
Last updated Feb 14, 2024
Complaints 1445
Resolved
138
Unresolved
1307
Quick Links
Statistics
Share
Contacts

File a complaint to Zaakpay.com

Having problems with Zaakpay.com?

File a complaint and get it resolved by Zaakpay.com customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Zaakpay.com
Customer Service Contacts

Zaakpay.com Phone Numbers

Phone
+91 11 3001 8008
747
379

Zaakpay.com Website

Zaakpay.com Head Office Address

8A, DDA Pocket 1, Sector 7 Dwarka
New Delhi
New Delhi District
Delhi
India
110075

Zaakpay.com reviews & complaints page 31

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
khushvant patel
from Indore, Madhya Pradesh
Report
Copy

irctc ticket not booked but payment is deducted

Had booked ticket on 20 january and payment deducted from my cbi account using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is [protected]. Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested st me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible......
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yogesh Amrute
from Raipur, Chhattisgarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc ticket not booked but payment deducted via your gateway

Address:Betul, Madhya Pradesh, 460001

I had booked ticket on january 17 and payment deducted from my sbi account using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is [protected]. Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested st me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lucky jat
from Delhi, Delhi
Report
Copy

regarding refund amount from irctc

Website:IRCTC

I booked my ticket by online but transaction got failed due to some technical reasons. Amount has been refunded from irctc with transaction id [protected] but did not get credited to account. Please look into the matter kindly. The payment was made from irctc through a payment gateway named as zaakpay pg through account of axis bank. Till this time i didnt recieve an confirmations through axis bank of having any money credited to m account....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
anoopphul
from Delhi, Delhi
Report
Copy

about refund by irctc

Address:New Delhi, Delhi, 110034

I have booked my railway ticket of four members by using your payment gateway by my credit card account. On dated 12/12/2018 yesterday i had cancelled them but there is no refund credited to my account please help the refund amount is 940 inr none of your contact no. Are giving response please email your contact no. If they changed
Pnr no. [protected]
Trans. Id [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shyam Sundar Pattnaik
from Delhi, Delhi
Report
Copy

pnr of air tickets

An amount of rs16184/ was deducted from my credit card account on 12 nov, 2018 for booking 4 indigo tickets from delhi to bhubaneswar scheduled departure on 26th january, 2019.
I booked for my four relatives
Rakesh ahuja
Dimple ahuja
Neha ahuja
Yuvraj ahuja
I did not get airline pnr or tickets so far in my mail i’d
Kindly get me indigo pnr for these people so that i can generate their boarding...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Hi,
I have booked tickets through zaakpay and
I have cancelled two IRCTC train ticket on
15th Jan 2018.
PNR: [protected]
PNR: [protected]
Zaakpay
Refund id :[protected]
Refund id: [protected]
I have used Zaakpay as merchant account for paying the money
I received the message as refund successful. But still I didn't received the amount in my bank account.(Zaakpay...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
Address:Chennai, Tamil Nadu

Hi,
I have booked tickets through zaakpay and
I have cancelled two IRCTC train ticket on
15th Jan 2018.

PNR: [protected]
PNR: [protected]
Zaakpay
[protected]
Refund id :[protected]
Refund id: [protected]
I have used Zaakpay as merchant account for paying the money
I received the message as refund successful. But still I didn't received the amount...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arvjatode
from Vasai-Virar, Maharashtra
Report
Copy

failed transaction amount not received

Address:Jalna, Maharashtra, 431203
Website:Irctc

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 820.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:07-jan-2019
Refund processing date:14-jan-2019
Refund amount:820.0
Refund reference no:zp57bb306b1760c
Payment option used : zaakpay pg
This transaction amount not refunded till date...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prithvi81606
from Delhi, Delhi
Report
Copy

amount not refund in my account

Address:New Delhi, Delhi, 110033

Dear
Sir/mam
Meri 11/01/2019 ko irctc se ek transaction hui thi jo failed ho gayi thi or mere bank se ticket amount debit ho gaya tha lekin abhi tak[16/01/2019] mera amount refund nahi hua mere account me. Ji please request hai ki aap jald se jald mera amount mere account me refund kar de ji.

Refund id:- [protected]
Bank reference id:- zp57f2735e9aa2c...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Annu Balhara
from Mumbai, Maharashtra
Report
Copy

..... railway amount not refunded

I have cancelled train ticket on 4th of january refund id :[protected]
Pnr:[protected]
Irctc gave a notification that an amount of 940 has been sent to the bank zaakpay pg.
It was mentioned that zaakpay will refund the amount within 3 to 5 days of cancellation but now its been more than a week. Please look into the matter and get the problem resolved as soon as possible....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi

I have used zaakpay as payment merchant for irctc ticket booking but i due to some reason i had to cancel my ticket & irctc has refunded my amount, but still that amount has not been credited to my bank by zaakpay.

Transaction date - 30-dec-2018
Transaction id - [protected]
Refund amount is - 6130/-
Refund id from irctc - zp57e350c37e84b
Refund processing date - 31 dec 2018
Payment option...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harshansh
from Mumbai, Maharashtra
Report
Copy

ticket cancellation refund irctc

Address:400703

I have booked train ticket using zaakpay gateway. I have cancelled the ticket and irctc has initiated the refund but the amount still not been credited in my card account used during booking
Refumd id given [protected].
Refund amount 7425
Transaction id [protected]
Email id : [protected]@yahoo.com
[protected]
Date of cancellation 11th january 2018

Kimdly do the. Needful...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shonik Verma
from Delhi, Delhi
Report
Copy

money debited.. but tickets not got

Address:110092
Website:Zaakrailways

My money is debited from my account... As i have booked tickets from irctc... My money is debited from zaak but no tickets i goy... This is very very embarrassing... You are fooling peoples around... Return my money or iwill file a case against you... U r charging money... But ubr not giving us results... Dis my last time i m using ur bad site... Or i will put dis pic on social media... Return my money or book my tickets...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
shawindo
from Mumbai, Maharashtra
Report
Copy

money not transfer to beneficial account

Address:Mumbai City, Maharashtra, 400706

I tranfer amount of 3559.08 via neft from my uco bank account to finnovation tech solutions pvt ltd. Via using zaakpay payment gateway on[protected] toward loan repayment on kreditbee apps, but my said money transferd in zaakpay account and still not transfer to beneficial account to finnovation tech solutions pvt ltd. Please find the screen shot attached herewith for transaction details
Please do some needful to recover my amount...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SachinSaxena026
from Noida, Uttar Pradesh
Report
Copy

transaction debited from card but not credited to merchant

Address:122002
Website:milkbasket

I did transaction of rs, 1000/- on 22nd december 2018 evening at 9:40 pm by card no. [protected] of icici bank amex card for payment to milk basket (Milkbasket app) vie authorisation no. 837009. This was debited from my account, but not credited to milk basket. Can u let me know when this will be credited / refunded to my card. Incase you have not got the amount vide this authorisation code, please send me confirmation about it as the...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sureshmalanchery
from Palackattumala, Kerala
Report
Copy

irctc train ticket refund cash

I have boocked railway ticket on 7/01/2019 through irctc app and i have paid cash on kerala gramin bank debit card. Due to some reason my railway ticket fail transaction irctc portal says payment is refunded but cash not received in my bank account please resolve this as soon as possible. Transaction i'd [protected]. Transaction date 5/1/2019 refund amount 2305.49. Refund i'd [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dayanand Jaiswal
from Delhi, Delhi
Report
Copy

irctc ticket refund not credited after 2 month

Address:110085

I have cancelled my e tickets on 6th nov 2018, having number pnr number [protected] and cancellation id is[protected]
Refrence number is[protected] refund was not transfed in my pnb credit card which was used for booking the ticket.

I am attaching the screen shot of my refund ticket history which is showing refund bank is zaakpay pg, please refund my money.
Thank you...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dinu_Rajan
from Chennai, Tamil Nadu
Report
Copy

refund not initiated

When i am booking the ticket due to payment gateway delay, the payment got deducted from my account but ticket is not booked. The payment is showing as amount was not revived from bank. I have asked irctc but the said contact your bank. When i checked in irctc it is showing the status as refunded to bank. Please do needful help to me as i am not getting refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Hi,
I am unable to reach your contact center for more than one month towards unauthorized transaction.
Reference no. Kpg-[protected] amt 33, 242.87 dated 23rd nov 2018.

I have raised complaints over mails multiple times, unfortunately there is no response from zaakpay team.

Request you to resolve this asap.

Regards,
Uma shankar
Mobile - [protected]
Email id -...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
from Surat, Gujarat
Report
Copy

amount debited from bank

Address:Ahmedabad, Gujarat, 380013

Hello,

This is ravi prajapati, residing at ahmedabad, gujarat.

While ordering a food on zomato, i had added money in mobikwik wallet but amount got debited and not received in wallet.

My a/c has been debited by rs. 100 on 04jan19. Transaction. Info: inb/[protected]/zaak epayment services pvt.

Please help me to get my inr100 back.

Thanks in advance....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy