Zaakpay.com Complaints & Reviews

I have used zaakpay as payment merchant for irctc ticket booking but i due to some reason i had to cancel my ticket & irctc has refunded my amount still that amount has not been credited to my bank by zaakpay.

Transaction date - 27-dec-2018
Transaction id - [protected]
Refund amount is - 445/-
Refund id from irctc - [protected]

This is first time i used zaakpay & got very bad experience...

Dear sir / madam,

I have booked the train ticket in irctc website using indian bank debit card on 22/12/2018 [ 11.10 am] through your payment gateway, the amount was debited from my sb account, but unfortunately the ticket was not booked. Till now i didnt refund my amount of rs. 385/- or anyother message from your side.

Herewith i enclosed the transaction details pos prch atm wdl seq no[protected] atm id 00222562 transaction date & time 22/12/18 & 11.10 am..

I need the refund amount status as soon as possible.

Iam not able to book my ticket. Amount is debited but not returned by zaakpay. Irctc site shows amount refunded to merchant site but still not recevied to my account
Details as follows
Ticket booking date[protected]
Transaction id:[protected]
Refund id: [protected]
Amount :rs. 3480/-

Request to refund amount at the earliest

Thanking you sir

Hello sir, i have booked my tickets through irctc. Payment gateway is zaakpay. My tickets are cancelled due to waiting list. I have complained irctc. They are showing status as refunded. But still i didnot received my payment amount. Please solve my problem and refund my amount to my bank account. I hope my problem will be solved early. Thanking you sir...

My phone has not been recharged using your app.I did a recharge of 300 rs and after that money got instantly debited from my account and till now i have not received any recharge or any courtesy message.we are again and again trying to contact mobikwik but there is no response from their side
Kindly cooperate in this matter.

Bindesh vakharia
[protected]

Hello sir, i have booked my tickets through irctc. Payment gateway is zaakpay. My tickets are cancelled due to waiting list. I have complained irctc. They are showing status as refunded. But still i didnot received my payment amount. Please solve my problem and refund my amount to my bank account. I hope my problem will be solved early. Thanking you sir

I have booked ticket with IRCTC but due to payment gateway delay, the payment got deducted from my account but ticket is not booked. The payment is showing as amount was not revived from bank. I have asked IRCTC but the said contact your bank. Please do needful help to me as I am not getting refund.

Transaction is below my account

26/12/2018 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER AVENUES[protected]/https://api.zaakpay.com/ TRANSFER TO [protected] Rs. 923.76

I have cancelled train ticket on 18 th of december. Refund id :[protected]
Pnr:[protected]
Irctc gave a notification that an amount of 1450 has been sent to the bank zaakpay pg.
It was mentioned that zaakpay will refund the amount within 3 to 5 days of cancellation but now its been more than a week. Please look into the matter and get the problem resolved as soon as possible.

Dear sir 27/12/208/18 iam booking irctc tickets through irctc app amount debited from my bank account but not credited to irctc app credited to zakpay pg please my transaction no is [protected] please my total amount credited to zakpay pg amount 1601.96 please refund the amount credited to my account it is worst experience from zakpay pg
Thanking you sir

I have paied the servicing charge of my google pixel device on 10/09/2018, which was deducted from my account and was not credited to google. I had repaied it on 20/09/2018, which was successful. I have reached to my bank, where my account is open and they told me that the payment was successful and they have not recieved refund. Thus it shows that i have paied two times for single repair work. I have contacted to google and they told me to contact to zaapak. The contact number provided by them seem to be some others.

The earlier paied amount is not been credited back to me.

I have used Zaakpay as payment merchant for irctc ticket booking but I due to some reason I had to cancel my ticket & irctc has refunded my amount still that amount has not been credited to my bank by zaakpay.

Transaction date - 21/12/18
Transaction ID - [protected]
Refund amount is - 3420/-
Refund ID from irctc - [protected]

This is first time I used zaakpay & got very bad experience.

Hi,
irctc refunded my amont to Zaakpay PG almost 10days back but i did not receive amount in my account till now

Please find below transaction details
Transaction ID [protected], an amount of Rs. 370.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:17-Dec-2018
Refund processing date:19-Dec-2018
Refund amount:370.0
Refund reference no:ZP8c85a6c23339
Payment Option used : Zaakpay PG

Thanks
Dilip

I have booked ticket with irctc but due to payment gateway delay, the payment got deducted but ticket is not booked. The payment is showing as amount was not recived from bank. I have asked irctc but the said contact your bank. Please do needfull help to me as i am not getting refund.
On 26/12/2018. Booked for the day 27/12/2018 amount is 2040.49 ruppes so kindly pls refund amonu to my account
Thank u

I want back my money against cancellation refund amount ₹1670.00, which debited indian overseas bank. Yet not credited refunded by irctc on 20.12.18. I were purchased a waiting list amount of ₹1725.00 from howrah to visakhapatnam ticket from irctc on 14.12.18 and journey date was 29.12.18. But unfortunately it was not confirmed, so it was refunded ₹ ₹1670.00 by irctc i'd mentioned above through zackpay pg on 20.12.18.
Take an action and credit my amount to my said bank.

A half an hour ago, I received a message stating an OTP for a transaction of Rs. 235.75 using Zaak Epaym using my debit card number.
The message came from my Icici bank ivrs number. When contacted to bank, they confirmed they did not send any such foto message. I have not initiated such transaction either.
I would like to know who has used zaak epaym payment gateway nd from which merchant site.

I have cancelled the train ticket on 18th of december .Irctc sent a message that money was refunded to the bank i.e.zaakpay but the bank have not refunded the amount.
It was mentioned there that money will be refunded within 3 to 5 days of cancellation and now its been more than a week and have not received the refunded amount yet. Please look into the matter and get the problem resolved as soon as possible.

Hi team,

I booked tickets in irctc through kotak mahindra net banking (Zaakpay pg). Due to some reason i cancelled the tickets and got the following email from irctc. I have cancelled my tickets on saturday (22/12/2018) and have got the refund email back from irctc on sunday (23/12/2018). Till now i did not find any amount credited to my bank. I have attached the screenshot and email from irctc for your reference. Kindly do something so that i get my amount back soon.

[protected]@irctc.co.in
Sun, dec 23, 10:58 pm (11 hours ago)
To me

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 370.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:22-dec-2018
Refund processing date:23-dec-2018
Refund amount:370.0
Refund reference no:zp57d44adea4bd5
Payment option used : zaakpay pg

Normally the banks take time to process refund in
(I) for net - banking/wallets/cash cards transaction: 3-4 business days,
(Ii) for credit card/debit card transaction: 6-7 business days

I have booked ticket with irctc but due to payment gateway delay, the payment got deducted but ticket is not booked.the Payment is showing as refunded but the credit is not reflected in my account. i have Asked Irctc but the said contact your bank. Please do needfull help to me as I am not getting refund.

Transaction ID [protected]
Refund amount1050
SETTLEMENTID [protected]
BANK RFND TXN ID ZP57d0912c1dc8f

Dear sir,
I am p pavan kumar reservation train tatkal ticket madurai to adoni on dated:[protected] cancelled but my a/c amt debited so please transfer my amount rs. 1710*2=3420/- transaction id no. 1.[protected] amt rs:1710.00
2.[protected] amt rs:1710.00
My account no. [protected] (Sbi) in main branch adoni
Ifsc no. Sbin0000801

Sir, my amount of rs. 7260/- deducted from my account but due to transaction was failed, but till date the same amount has not refunded.
The details of failed transaction id as follows:
Transaction id [protected]
Date 03 july 2018
Train no. 15648 ghy ltt express
From guwahati to khandwa
Failure reason: payment failed.
Quota: tatkal
Class:3a
Adult:3 children:1
Bank name: zaakpay pg