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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

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140

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1305

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Zaakpay.com reviews & complaints page 35

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Address: Gulbarga, Karnataka, 585102

Transaction id: [protected]pnr: [protected]
Train no./name: 11301 / udyan expresstransaction date: 12 nov 2018
Kalaburagi (Klbg) ksr bengaluru (Sbc)
Cancellation/refund id: [protected]
Booking amount: 325.0
Refund date: 13 nov 2018
Boarding station: kalaburagi (Klbg) reservation upto: ksr bengaluru (Sbc)
Ticket type: e-ticket
Quota: general
Passenger details
Name: b yallaling
Age: 26
Gender: male
Status: cancelledcancellation date: 12-nov-2018 15:47:55 hrs

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K

Khushalsahu

from Jaipur, Rajasthan

Nov 20, 2018

I have been booked a tatkal ticket oj 2nd nov2018 and cancelled it on next day 3rd no2018. So talked to IRCTC about refund and they said refund has initiated on 5th nov2018
But i didn't received the refund yet.

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Address: Hyderabad, Telangana, 500084

Website: Irctc.co.in

Hi team,

The below 2 refund ids were processed on 9th november from irctc, which normally gets credited within 3 working days. I am yet to receive the refund back to my bank account. Can you please refund this at the earliest.

Refund id1: [protected]
Refund id2: [protected]

Awaiting your response. Thanks in advance.

Best regards,
Mythreyi

Zaakpay.com customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by Mythreyi Ravichandran Added the screenshot with Refund IDs

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A

Anika Ashok

from Bhopal, Madhya Pradesh

Nov 15, 2018

I’m in bhopal and the 84.82 rs seems to have take place in Mumbai whichvwas not done by me.

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Kindly check regarding 02 (Two) refunds pending from zaakpay in reference with irctc.

1. Refund (One)
Pnr number [protected] /irctc transaction id [protected], an amount of rs. 1220.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:09-nov-2018
Refund processing date:12-nov-2018
Refund amount:1220.0
Refund reference no:zp57156e0bf2efe
Payment option used : zaakpay pg

2. Refund (Two)
Pnr number [protected] /irctc transaction id [protected], an amount of rs. 1220.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:09-nov-2018
Refund processing date:12-nov-2018
Refund amount:1220.0
Refund reference no:zp57165194ca91b
Payment option used : zaakpay pg

Please look it with priority and get the amount credited back into my debit card/bank account.

Thanks for your help.
Abhishek.

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Address: Bharuch, Gujarat, 392001

My irctc ticket cancelled refund of rs. 2890 against transaction id-[protected], pnr-[protected], refund id-[protected]. Is not credit to my account. The amount was refunded by irctc on 9th nov. 2018 to zaakpay pg. I have made cancellation on 6th nov 2018 for booked ticket of dated 9th nov. 2018.
The refunded amount is not credited to my bank account.
Please credit rs. 2890 to my bank acount used for irctc ticket booking.

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D

Dolluidla Jaanu

from Bengaluru, Karnataka

Nov 15, 2018

I had cancelled railway ticket and no refund money transferred to my account.
Refund I'd: [protected] .
My contact number:

[protected].

Please do help me with the above issue. Thanks.

R

rahul50150

from Pune, Maharashtra

Nov 16, 2018

Please process my refund amount which is refunded by irctc but yet i have not received. The detail for transaction and refund is given below:

Refund id :[protected]
Transaction i'd :[protected]
Pnr: [protected]
Refund amount :1930
Date 30/10/2018
Bank name: zaakpay pg...

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I'm writing this to inform you that till now i didn't get the refund for this ticket, so please check and refund the amount as soon as possible.
Date of cancellation of e-ticket/date of failure of e-ticket booking:22-oct-2018
Refund processing date:23-oct-2018
Refund amount:1560.0
Refund reference no:zp[protected]fc
Payment option used : zaakpay pg

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K

khushiv

from Khurai, Madhya Pradesh

Nov 13, 2018

Dear team,
I cancelled my book irctc ticket.status showing refunded zaakpay bank but not received me .so I request to you please give my refunded amount.

'irctc refund not received yet' - Comment #3268099 - Image #0

A

Ajaydas0294

from Imphal, Manipur

Nov 15, 2018

Sir i made a ticket on irctc site on 21/10/18 by my mobikwik wallet using zaakpay pg payment gateway. The train was between Silchar to Guwahati and the train was cancelled by irctc .My pnr number was [protected] the irctc has refunded my amount but i did not get the amount credited to my account my zaakpay pg please help anyone...

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Address: 600032

I have booked tickets in irctc.
Booking date : 9th july 2018
Journey date : 6th nov 2018
Ticket cancellation date : 6th nov 2018

As per irctc amount has been credited on 9th nov 2018. But still amount has not been credited my account. Credit amount = 135+135 = rs.270

Issue number two.

During the booking (9th july 2018) amount (Rs.540) has been debited two times from my bank account, but i have done transaction only one time. And that amount too not yet credited back.

Kindly take this issue seriously and refund the amount for the above both issues as soon as possible.

+2 photos

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R

Rakesh Lagishetty

from Nashik, Maharashtra

Nov 13, 2018

Hi,
I booked a 5 tickets for panipat for the date 16 Nov, by I cancelled 2 tickets and my refund amount is credited to zaakpay PG payment getaway bt I didn't received in my account.
Please do needful as soon as.

Regards
Rakesh Lagishetty
[protected]/[protected]

irctc cancellation amount not refunded. - Comment #3268311 - Image #0

M

Manikandansivasamy1995

from Bengaluru, Karnataka

Nov 13, 2018

My amount got detected using Zaakpay payment link and ticket is not booked in irctc.kindly share me the status of the same.

Transaction ID irctc : [protected]

Amount was detected but ticket was not booked due to failed transaction. Kindly help me to get the refund.

Manikandansivasamy1995's reply, Nov 6, 2018

Still didn't get refund.

A

ankur shah44

Nov 15, 2018

I have cancelled my IRCTC tickets on 3rd November and refund date was 4th november. Still i have not received my refund.

Please look into this and refund my money.

Cancellation/Refund ID: [protected]Bank Name: Zaakpay PG
Booking Amount: 2825.0Refund Amount: 2525.0
Refund Date: 4 Nov 2018

irctc cancellation amount not refunded. - Comment #3270772 - Image #0

A

amar22nov

from Bhubaneshwar, Odisha

Nov 15, 2018

Ticket Cancelled IRCTC refunded amount but still not received in Bank Account
Details in attached Snapshot

irctc cancellation amount not refunded. - Comment #3270799 - Image #0

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Address: New Delhi, Delhi, 110027

I tried booking ticket in 11th nov 2018 via irctc.
My money is deducted but ticket was not booked. My bank account is in icici bank. I tried doing the transaction via internet banking and after all the details are filled in, transaction is done but my ticket was not booked and error page shows up, but money is deducted "amount is rupees 1091.80". I waited till today's morning for it to be refunded in my account since the transaction was failed but it is still not refunded.
Kindly initiate the refund.
Also, my transaction detail is below for reference

Transaction details : bil/onl/[protected]/zaak pay/23101
_zp57a624e3b933

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The required refund amount irctc has refunded, has not been refunded to my bank account even after 10 days of cancellation of the unconfirmed tickets.
The details recieved from irctc is as follows.

Irctc transaction id [protected]
Date of refund. 2nd nov2018
Refund ref. Zp5791ddf68f4f1
Pnr no. [protected]
Amount. Rs.3370/
Gateway zaakpay

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A

anudeep jaiswal

from Noida, Uttar Pradesh

Nov 13, 2018

Ticket was booked with transaction id : [protected]

and it was cancelled on 3rd November.

Cancellation/Refund ID : [protected]

ticket cancelled and amount refunded by IRCTC but not showing in my account.
please check attached screenshot.

Please Do The Needful.

non refund of cancelled railway ticket money - Comment #3268012 - Image #0

C

Chita Ranjan

from Bhubaneshwar, Odisha

Nov 13, 2018

Hlo sir & mam,
My money is not credited my account. Irctc already refond my money in zaakpay pg account please please refund my money.

non refund of cancelled railway ticket money - Comment #3268300 - Image #0

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Address: Mumbai City, Maharashtra, 400070

Website: Zaakpay.com

I have booked my ticket and cancelled but i've not got the refund. I've done the transaction from mobikwik but it's showing zaakpay pg. And the status os showing refunded, but i've not got any of the money. I've cancelled two tickets. First one's refund amount is rs 120.0/- and another one's is rs 60.0/-. I've done it from my debit card. Please refund it into my mobikwik wallet. Mobikwik number : [protected].

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Nov 12, 2018

Updated by Abadansari 1st Ticket Pnr no : [protected]
2nd Ticket Pnr no : [protected]

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D

Dholenitin

from Pune, Maharashtra

Nov 13, 2018

Pls confirm, IRCTC tkt cancellation refund status.details of my cancelled ticket is attached in snapshot.
Tickets were cancelled on 4th Nov & 6 the Nov.
Transaction ID details are as below.
[protected]
[protected]

not got refund of my ticket booked from my debit card through mobikwik - Comment #3268354 - Image #0

not got refund of my ticket booked from my debit card through mobikwik - Comment #3268354 - Image #1

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I have cancelled my railway ticket from zaakpay gateaway and my pnr no. Is [protected], kly - bsl, pune bsl exp. Amount has been refunded to zaakpay by railway but still not credited to my a/c. Total amount to be refunded to me after deduction is inr 920/-. My cancellation date is 04.11.2018, and cancellation id is [protected]. Amount credit reference no. Zp574bb4501392a. Please do needful as soon as possible

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Dear sir
This is my 2nd complain. My first id is 2131545. I am cancelled my irctc ticket on 25 october 2018. My transaction id is [protected]. And pnr number is [protected]. And refund reference number is zp579061b6a7dfc. Now a days i am not refund my money. I am ask a simple question. Why you are not refund my money??? Please explain as soon as possible.

+1 photos

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I booked a tatkal railway ticket on 3rd of nov 2018 and made payment through zaakpay.
As my tatkal ticket ended up as waiting list

Irctc issued refund to zaakpay but zaakpay has not credited the amount back to my account.

I tried calling the customer care number but there was no response.

Refund amount : 325
Refund status: amount credited to bank (Zaakpay).

+1 photos

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Nov 18, 2018

Updated by ANUSHA SHAIK Not resolved

Nov 19, 2018

Updated by ANUSHA SHAIK Resolved on nov 19th

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S

Satish bvb

from Bengaluru, Karnataka

Nov 12, 2018

I booked a railway ticket on 23rd of oct 2018 and made payment through zaakpay and i cancel ticket on 31st oct 18.

Irctc issued refund to zaakpay but zaakpay has not credited the amount back to my account.

I tried calling the customer care number but there was no response.

Refund amount : 390
Refund status: amount credited to bank (Zaakpay).

booked irctc ticket through zaakpay.. but no refund - Comment #3266945 - Image #0

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On 31st oct i cancelled a tickt from irctc phone app..
My pnr no - [protected]
Refund id - [protected]
Refund amout - 970
I called in irctc they said they refunded the money on 1th november.. Then i also called my bank.. They also said no credit is done till now...
The bank they refunded is zaakpay pg.
Is been 10 days after i cancelled the ticket.. Please look into the matter and kindly initiate my refund..
Thank you

+2 photos

Dec 20, 2018

Complaint marked as Resolved

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S

Skg1357

from Pune, Maharashtra

Feb 1, 2019

I booked a train tickets through Zaakpay PG. The ticket hasn't booked transaction failed but amount deduct. IRCTC has refunded the amount, but the amount hasn't credited in my account. The transaction ID is...

refund still awaited - Comment #3339893 - Image #0

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Booked the pass for siatere zameen par through https://heartfulness.org/en/sitaare-zameen-par/ site and paid rs.2400. Payment gateway for icici routed through zaakpay.

Order id: mojo8b10005n77953804

During the payment processing, there was no response and not received the ticket too. Rs.2400 debited from my account.

Pls ensure amount is credited back to my account asap.

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On 3rd november i cancelled a tickt from irctc phone app..
My pnr no-[protected].
Refund id-[protected].
Refund amout-2230.
I called in irctc they said they refunded the money on 5th november.. Then i also called my bank.. They also said no credit is done till now...
The bank they refunded is zaakpay pg.
Is been 7 days after i cancelled the ticket.. Please look into the matter and kindly initiate my refund..
Thank you

Nov 11, 2018

Complaint marked as Resolved

I have submitted another report.so Yoj can reffer to that one..and try to give my refund as soon as possible

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D

deepak babulal shrimal

from Ahmedabad, Gujarat

Mar 1, 2019

my pnr no. [protected] booking tkt through ur gateway tkt amt. rs. 3596.30/- debit in my a/c from 25.10.2018 i cancelled above tkt on dtd. 15/02/2019 and refund amt rs. 3015/- sent by irctc in a/c of zaakpay pg refund reference no. ZP5790DBC56788F ON DTD. 18.02.2019 still today this amount not credit in my account . pl do the needful

D

deepak babulal shrimal

from Ahmedabad, Gujarat

Mar 1, 2019

pl do the needful

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I cancelled irctc ticket on 3rd november.. Now from irctc they are saying they refunded my money on 5th nov.. But i didnt received the money yet.. My pnr no is-[protected]..
I contacted my bank also.. They also saying no credit is done on 5th nov.. So its most likely to get stuck in zaakpay pg.
They transfered money to zaakpay pg.
Please initiated the refund.. Thank you.

Nov 10, 2018

Complaint marked as Resolved

I submitted another report..please avoid this one

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Website: zaakpay.com

Hello,
I used mobikwik gateway to pay for a reservation on irctc website using my sbi debit card on nov 3, 2018. The reservation was canceled on the same day but the money has not been credited to my bank account. On irctc webpage, it says that they refunded the money on nov 4 to zaakpay pg. How do i get it back from there into my bank account?
Thanks.

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Amount debited from bank account at the time of train ticket booking on 09.11.2018 vide transaction id-[protected] through zaakpay gp which was failed and irctc has refunded the amount to zaakpay gp for credit to my bank account. Please make an arrangement to credided the amount to my bank account as early as possible. Transaction amount rs.5250.98.

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Address: Amritsar, Punjab, 143001

I had recharged from mobikwik app of rs 399 through debit card yesterday at7pm the money is deducted from my account. That is withdrawn by zaak e payment services. But recharged has not been done pl either recharge my mobile or refund the money. I am not happy with the services of this company. Pl tell me the way how can i get this refund. Or u directly send the money to my bank account from where u have deducted

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Website: Zaakpay epayment

I have booked a ticket from guwahati to kolkata on 31st oct '18 using zaakpay, which i have cancelled later on 1st nov'18.
In the irctc portal, its showing that the amount has been refunded but its not been credited to my bank account yet.
Please arrange to get the amount credited in my bank account asap.

Pnr: [protected]

Regards

+1 photos

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