Zaakpay.com Complaints & Reviews

Dear sir/mam

I would like to inform you that i had cancelled two railway tickets on 17th october, 2018 through irctc mobile app but till now money is not refunded. Kindly check this matter urgently and inform me the status asap.

Here i attach the snapsort of the cancelled ticket and brief description about the cancelled tickets.

Transaction id-[protected]
Train no./name: 12277 / satabdi express
Cancellation/refund id: [protected]
Pnr: [protected]
Transaction date: 16 oct 2018
Refund amount: 1260.0

Transaction id: [protected]
Train no./name: 12822 / dhauli exp
Cancellation/refund id: [protected]
Pnr: [protected]
Transaction date: 16 oct 2018
Refund amount: 775

Thank you
Subhashri acharya

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Address: Khordha, Odisha, 751019

I booked my two ticket through zaakpay payment gateway of irctc.
During my first transaction money got debited from my bank account but ticket didn't get booked, and i cancelled the another ticket in which irctc status says that refund back to bank but till now i didn't received my money back.
So please look into it and try to resolve it asap

Thanks
Rajib

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Address: 500050

I did ticket booking via zaakpay from irctc app

Transaction i'd inb/[protected]/zaak epayment services pvt

Amount debited from bank but ticket not confirmed
But refund also not yet happened

Amount not refund to my bank yet

Please find the transaction details
Amount 447.29 on nov 7th 2018

Inb/[protected]/zaak epayment services pvt. Call [protected] (If in india) if you have not done this transaction.

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My pnr number is [protected]
Train - yeshwanthpur to howrah express
Price-758 (Approx)
Payment - zaakpay
Booking date - 2nd july 2018
Journey dat - 10 october at 7.45 pm
Name - prabir kumar haldar

I supposed to journey through the train on 10 october 2018 but unfortunately the train was cancelled because of cyclone stating that i will received my money within 1 week.. Now its nearly 1 month.. I havent received my money yet in my bank account... The irctc saying that refund has been done from there end on 15th october... Reference number - bank rfnd txn id:zp56ffd1995b086

Kindly check on this..

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T

thomas.alex466

from Guruvayur, Kerala

Nov 7, 2018

I paid on irctc using zaakpay. I cancelled that ticket and irctc has refuned that amount on 5th November. But it has not been transferred to my account. The refund amount was 1300 rupees. The transaction id was [protected] . I want u to immediately look into it and return my refund as soon as possible.

haven't received refund - Comment #3264265 - Image #0

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Address: Patna, Bihar, 800020

I booked my railway ticket through irctc site using Zaakpay pg on 4th November 2018. Booked ticket for howrah.Transaction failed but my payment has been deducted and I got the message from irctc that the payment has been refunded to Zaakpay PG. But till now I have not received my payment from Zaakpay PG.

So requesting you to refund my amount ASAP.
Attached is the screenshot..

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I booked a train ticket but train got cancelled so i cancelled my ticket, and i tried to book a train ticket but payment got failed, & amount got deducted.
Well, irctc has refunded money for following two transactions on 31oct 2018. However, it has not yet been credited in my bank account by zaakpay pg.

Refund transaction ids:-
1. [[protected]] (Refund amount - rs. 1381.47)
2. [[protected]] (Refund amount - rs. 1420.49)

Kindly refund the same immediately as it's been already 7 days have been passed.

Snapshot of the refunded transaction summary by irctc is attached.

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N

nagarjun123

from Hyderabad, Telangana

Nov 7, 2018

05-NOV-2018 I tried to book irctc tickets. and 685/- amount also deducted from my account but transaction was cancelled from your side.

Transaction ID-[protected]

Please do the favour as early as possible

My contact number-[protected]
mail [protected]@gmail.com

payment not received in bank while irctc status shows refunded - Comment #3264410 - Image #0

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Dear sir I have cancelled 2 tickets via irctc on 28/10/18 and 31/10/18 of refund amount ₹395 & ₹1360 respectively. I have paid through mobiquick via zaakapay pg by my sbi debit card. The irctc refund statement showing refunded. But did not get any money by your site..
Pls refund my money as fast as possible I have attached the screenshots of the refund statement.

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I cancelled the following train tickets on 20 oct 18. Till now i have not received the refund amount.
1) transaction id: [protected]
Pnr no.: [protected]
Refund id: [protected]
Refund amount rs 90/-

2) transaction id: [protected]
Pnr no.: [protected]
Refund id: [protected]
Refund amount rs 640/-

It is requested that refund the amount at the earliest.

Regards
Ks prasadarao
Visakhapatnam
[protected]

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Address: 110027

I have booked airline tickets on 4th november 2018 delhi to bagdogra on easemytrip app. I received an email easemytrip (Booking id-emt[protected] that transaction got rejectet and no tickets has been booked due to change in fare or unavailability of seats but amount got detected from my amex credit card - bank account through zaakpay.
I called customer care of easemytrip and they have initiated the refund. I request you to initiate the process and refund my amount back to my account.
Zaak transaction id-zp579c76dbac47d

Ankit githala
[protected]

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Address: New Delhi, Delhi, 110076

Sir i booked ticket on 03/09/2018 for 24 sep 2018. Pnr no. [protected]
Ticket was in waiting list so ticket automatically cancelled on 24/09/2018
In irctc website status showing that amount refunded on 25/09/2018, till today i am not got refunded amount. Pnr: [protected] - refund status: refunded - bank name: zaakpay pg-refund amount: 540 transaction i'd [protected] sir kindy refund my amount as early as possible...

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A

Abusaad Chaudhary

from Mumbai, Maharashtra

Nov 5, 2018

I have booked one ticket of rupess 620 using your gateway.then i have cancelled it, railway has refunded the refund amount of 500 rupees in to your zaakpay pg account but the refunded money has not transferred into my account.it has been 6 days.reply and refund it as soon as possible.

not got refund from irctc - Comment #3262198 - Image #0

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My refund processing date:02-nov-2018,
Refund amount:255.0,
Refund reference no:zp5708852ae78c8,
Payment option used : zaakpay pg,
Pnr no : [protected],
Transaction id [protected].

Refund amount has not yet been credited to my bank account & it has been showing in irctc account as amount refunded. May i know reason of it. When will the amount be refunded for me.

I will be happy, if i get any quick response.

Thank you

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M

Manikandansivasamy1995

from Bengaluru, Karnataka

Nov 6, 2018

My amount got detected using Zaakpay payment link and ticket is not booked in irctc.kindly share me the status of the same.

Transaction ID irctc : [protected]

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A

Amanjain187@

from Mohali, Punjab

Nov 6, 2018

My Central Bank card no is-[protected] is blocked. Please activate my card

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Address: 380024

Irctc has refunded money for following two transaction on 24th oct 2018. However it has not yet been credited in my bank account by zaakpay pg.

Refund ids
1. [protected] (Refund amount - rs. 3875)
2. [protected] (Refund amount - rs. 420)

Kindly refund the same immediately as already ten days has been passed.

Snapshot of ticket summary is attached.

+1 photos

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Dec 03, 2018

Updated by zdy Received Rs 3875 (Refund Id:[protected]) but Rs 420 (Refund Id:[protected]) still pending. Kindly credit the remaining amount.

Dec 09, 2018

Updated by zdy Rs. 420 also Credited.

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V

vsk3151

from Amroha, Uttar Pradesh

Nov 5, 2018

I tried to book a tatkal ticket from my user id but transaction failed meanwhile amount was deducted from my credit card. I selected zaakpay as payment gateway while making payment. Transaction ID [protected]. It's been 10 days yet the amount has not been refunded.

irctc ticket refund not yet done by zaakpay - Comment #3261738 - Image #0

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P

Pradip Jha

from Hyderabad, Telangana

Nov 5, 2018

I cancelled my irctc pnr [protected] on 20 oct 18 and money has been refunded by irctc as per his mail and transaction detail but it is still not credited in my account. The amount to be refunded is rs 2135/- your early action is solicited mr pradip kumar jha [protected]

irctc ticket refund not yet done by zaakpay - Comment #3261804 - Image #0

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Pnr number [protected] /irctc transaction id [protected], an amount of rs. 730.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:30-oct-2018
Refund processing date:31-oct-2018
Refund amount:730.0
Refund reference no:zp578035a55855b
Payment option used : zaakpay pg

Refund my amount as soon as possible

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Address: Chandrapur, Maharashtra, 713213

Sir i booked ticket on 13/10/2018 for 24 oct 2018
Ticket was in waiting list so ticket automatically cancelled on 25/10/2018
In irctc website status showing that amount refunded on 26/10/2018, till today i am not got refunded amount. Pnr: [protected] transaction date: 13 oct 2018 - refund status: refunded - bank name: zaakpay pg-refund amount: 265.0 sir kindy refund my amount as early as possible

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Address: 737134

I was trying book a ticket through my irctc mobile app.
Journey date 08.11.2018
Train no. & name: 52541 / njp dj passenger
From: new jalpaiguri (Njp)
To: darjeeling (Dj)
Ticket was not booked, but amount deducted from my hdfc account. Pls help me to refund asap.
Details reference are follows
Narration
Zp579a66d43f109-zaakindianrailwaysca
Reference no.[protected]
Amount 4, 678.27

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Dear sir
I booked 2 tickets from IRCTC. And I cancelled the tickets on 25.10.2018.
My transaction id is[protected]
And my PNR number is [protected].
And amount to be refund 2780 rupees.
I cancelled my ticket one week ago.
But my refund money is not transferred my bank account.
Please sir I require urgent money.
Please transfer my refund money as soon as possible.

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Q

Quest@380

from Ahmedabad, Gujarat

Nov 2, 2018

Please zaakpay.com refund the amount for the failed transaction which has been refunded by the irctc to zaakpay

refund my money urgently - Comment #3259962 - Image #0

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Quest@380's reply, Nov 1, 2018

Please resolve asap

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Address: East Godavari, Andhra Pradesh, 533201

Sir I booked Ticket on 20/10/2018 From: SAINAGAR SHIRDI (SNSI)21 Oct 2018
Ticket was in Waiting list So Ticket automatically cancelled on 21/10/2018
In Irctc Website Status Showing that amount Refunded on 22/10/2018, Till Today I am not got refunded amount. PNR: [protected] - Transaction Date: 22 Oct 2018 - Refund Status: REFUNDED -Bank Name: Zaakpay PG-Refund Amount: 3590.0 Sir kindy refund my amount as early as possible IRCTC Refund Status Screen Shot attached.

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Nov 01, 2018

Updated by Srinivasa Rao Kandavilli Please Kindly do it favour sir

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Address: 854301

I have booked ticket on IRCTC butdue to some reason I cancelled my ticket.. payment completed i have paid through sbi debit card and irctc says payment refunded in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id:[protected]
Refund bank name: zkpay
My account number is [protected]

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An amount of Rs.1130.49 deducted from account but transaction failed. I contacted irctc they said they did not receive the amount & it was a 'settlement-failed transaction'. I have not received refund till now. Kindly look into the matter.
Zaakpay pg
Transaction date : 20 October 2018
Transaction ID : [protected]
Image containing further details is also attached.
Please refund the amount asap.

+1 photos

Nov 12, 2018

Complaint marked as Resolved

Matter resolved by irctc

Zaakpay.com customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by Ashu#99 my email id : [protected]@gmail.com

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Address: Malappuram, Kerala, 679577

My refund id [protected] and [protected] refunded from irctc but not yet credited by zakpay pg.
I have paid though credit card through zakpay pg (Mobikwik)

Pnr no: [protected] and [protected] respectively

Cancellation date 18 oct20108 and 16 oct 2018 respectively

Irctc refund not yet credited by zakpay pg. (About 10 days)

Seeks zakpay pg is playing with customer refund by delaying. I can see many peoples are compaining about refund delay.

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K

Khushboo905

from Noida, Uttar Pradesh

Oct 31, 2018

I have cancelled a ticket of Indian railways reservation.
But I haven't received refund amount yet
Transaction I'd is [protected]

irctc refund not yet credited by zaakpay pg. (about 10 days) - Comment #3257740 - Image #0

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P

Pradip Jha

from Hyderabad, Telangana

Oct 31, 2018

I cancelled my PNR [protected] on 20 Oct 18 and the money 2135/- is still to be credited in my account. The refund detail is ZP57728c9b4a235 asper IRCTC.PSE action at the earliest.

irctc refund not yet credited by zaakpay pg. (about 10 days) - Comment #3257789 - Image #0

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N

nithin tv

from Chennai, Tamil Nadu

Oct 31, 2018

I have booked tatkal train ticket on 16 oct 2018 to travel on 17 oct 2018 from CAN to MAS and status was waiting list. I didn't cancel the ticket as amount should be re credited if tatkal ticket is in waiting list. I booked through hdfc net banking through zaakpay pg.

Please do the needful to get my money recredit back. It is ₹525.

Zaakpay.com Complaints & Reviews

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