Zaakpay.com Complaints & Reviews

I booked a railway ticket from IRCTC website on 20/07/2018 and made the payment vide BIL/ONL/[protected]/ZAKPAY. But the transaction failed as the ticket was not issued and my account was debited with the fare amount of Rs.711.80 (incl. of chgs.).
Therefore, it's requested to refund the said amount on account of failed transaction.
Regds,
Manoj

Transaction ID: [protected]PNR: [protected]
Train No./Name: 14116 / HW ALD EXPTransaction Date: 20-Jul-2018
MORADABAD ( MB) ALLAHABAD JN ( ALD) Refund Status: REFUNDED
Cancellation/Refund ID: [protected]Bank Name: Zaakpay PG
Booking Amount: 570.0Refund Amount: 450.0
Refund Date: 21-Jul-2018
Name Age Gender StatusCancellation Date
MAZHAR 61 Male Cancelled 20-Jul-2018
10:24:06 HRS
HASANABBAS 20 Male Cancelled 20-Jul-2018
10:24:06 HRS

First i would let you know that i am using IRCTC since 10 years and i am fully satisfied with the kind of service you provide me as a customer. I cancelled a ticket on 17 of july with transaction ID [protected] shows that amount sent to bank through which i paid in my case Paytm but i didn't received the said amount in my wallet.

With regards
Sarosh Akhtee

I had paid bill the name of MGVCL(Madhya Gujrat Vij Compmay Ltd, ) amount of Rs.2500, but i saw the transaction failed but my amount is deducted in my union bank account, then after i will transact again this time transaction is succeed, but my first transaction is cancelled n amount is also deducted so,
i request u to plz find the same, resolve my issued as early as possible.

Thx,
Regards,

This is to inform you that my account was debited amount Rs.4201.8 on th
02 July 18..1st debit was for the failed transaction which has been confirmed by IRCTC and amount has been deducted .The PR No for the debits provided by bank are:

PRN no: ZP56FE891A9B517

Bank has also confirmed today, that the amount is with the payment gateway company...
Kindly arrange to refund the amount at the earliest else i will take the matter to Reserve Bank of India and Ministry of Railways for cheating & fraud case...

I tried to book ticket on IRCTC Rail Connect App on 02.07.2018 but the transaction got failed and an amount of Rs. 4286.80/- debited. The platform for booking of ticket payment was done by Zaak e-Payment Serices Pvt. Ltd. The debited amount has not been refunded till date. I sent an email to Irctc at [protected]@irctc.co.in for the said transaction. They looked into the matter and sent me a reply - "Dear Customer, Please note that TXN [protected] was settlement-failed transaction for which no amount was debited towards IRCTC. That is we did not receive any payment authorization from your bankers to book the ticket."
I called Axis bank (My Bank) for that matter but they said that the transaction is successful on Zaak Epayment Services Pvt. Ltd.
Please look into this matter, it has been 18 days and no refund in my bank.
Details of Transaction is being given below for easy settlement of problem:-

Irctc Transaction Id - [protected]
Internet banking - INB/[protected]/ZAAK ePAYMENT SERVICES
PVT. LTD./
Reference No. - ZP56FF1E4BCF24B
Date of Transaction - 02.07.2018

Refund done from IRCTC now pending from your side, details are given:-
with reference to refund against PNR Number null /IRCTC Transaction ID [protected], an amount of Rs. 940.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:12-Jul-2018
Refund processing date:15-Jul-2018
Refund amount:940.0
Refund reference no:ZP570c62e453a1c
Payment Option used : Zaakpay PG

Sir
I had booked IRCTC ticket online from my Id RAGU0884 on 25.6.2018 and made payment from zaakpay.com but my ticket was not booked and money was debited from my account. I register my complaints both in axis bank and IRCTC . IRCTC replied that they not received any payment and bank replied that transactions was successful and money was received by ZAAKPAY. Acts bank provided me transactions detail which are as follows:
1. ZP56F789E45F39D and
2. ZP56F78BCCBC07.
Kindly take action and refund my money for above two transactions.
Ratnesh Kumar Gupta

This is to inform you that my account was debited amount Rs.4201.8 on th July 18..1st debit was for the failed transaction which has been confirmed by IRCTC and amount has been deducted .The PR No for the debits provided by bank are:

PRN no: ZP56FE891A9B517

Bank has also confirmed today, that the amount is with the payment gateway company...
Kindly arrange to refund the amount at the earliest else i will take the matter to Reserve Bank of India and Ministry of Railways for cheating & fraud case...

This is to inform you that my account was debited amount Rs.1771.80 on 6th July 18..1st debit was for the failed transaction which has been confirmed by IRCTC and 2nd debit was for booked ticket.The PR No for both the debits provided by bank are:

PRN no: ZP56FE891A9B517

Bank has also confirmed today, that the amount is with the payment gateway company...
Kindly arrange to refund the amount at the earliest else i will take the matter to Reserve Bank of India and Ministry of Railways for cheating & fraud case...

I didn't received refund. I cancelled tickets in irctc but still i didn't received refund and cancellation id is : [protected] and reference id is : ZP56ff1be6299cc and refund amount is 200 so please refund it as early as possible .
Mobile no. : [protected]
I have booked via irctc application and after due to some problem i cancelled my ticket and status of my transaction is refund but i didn't received amount .

I had tried to book tickets on 15, 16, 24 june.
But money got deducted from my account but ticket/PNR not generated. IRCTC Refunded my money to ZAAKPAY But ZAAKPAY is holding my money, and not refunding to my bank. It is more than one month, this fraud payment gateway is trying to steal my money. They are behaving like fraudsters.

Please refund my money otherwise you will end up loosing your Licence of payment gateway and will be declared 'big fraud'
I am also going to complain to RBI and Ministry of Railways.

Here is the details including bank statement and RRN number and Approval Code.
So plz locate and refund my money as soon as possible.

1. User I'd. a246...
Transaction Number. [protected]
Date of Journey. 21 August 2018
Date of booking. 15 June 2018
Transaction Amount. ₹525
RRN Number.[protected]
Approval Code. 000263
From MZP to NK

2. User I'd. a246...
Transaction Number. [protected]
Date of Journey. 2 July 2018
Booking Date. 24 June 2018
Transaction Amount. ₹460
RRN Number.[protected]
Approval Code. 000001
From KOTA to BSB


3. User I'd. h246...
Transaction Number. [protected]
Date of Journey. 30 August 2018
Date of Booking. 16 June 2018
Transaction Amount. ₹555
RRN number.[protected]
Approval Code. 000156
From. NK To. MZP

4. User I'd. h246...
Transaction Number. [protected]
Date of Journey. 30 August 2018
Date of Booking. 15 June 2018
Transaction Amount. ₹555
RRN Number.[protected]
Approval Code. 000258
From. NK To. MZP

5. User I'd. h246...
Transaction Number. [protected]
Date of Journey. 30 August 2018
Date of Booking. 16 June 2018
Transaction Amount. ₹555
RRN Number.[protected]
Approval Code. 000143
From. NK To. MZP

I have tried to book ticket on IRCTC website (mobile app) and attempted to make payment via zaakpay (it was the only option offered by irctc).
My transaction got failed and ticket was not booked (Date: 02/07/2018).
I have checked failed transaction history in IRCTC app and it shows payment credited to zaakpay PG . However the said amount has not been refunded back to my icici bank account(from which the payment amount has been deducted).
I have contacted Icici bank and they are running away from their responsibility by saying that merchant (zaak pay PG) need to confirm the refund status of the transaction.

I am trying to contact zaak pay team but no luck. Their customer care numbers mentioned on their websites are fake. Also their "Contact Us" link on the website only attends new sales lead and not responding on the complain.

Transaction details:

Date: 02/07/2018
Transaction Id: [protected]
Bank Reference Id: [protected]

This is to inform you that my account was debited twice by amount Rs.1771.80 on 6th July 18..1st debit was for the failed transaction which has been confirmed by IRCTC and 2nd debit was for booked ticket.The PR No for both the debits provided by bank are:
PRNo - ZP[protected]f456
PRNo - ZP570560f6fde55
Bank has also confirmed today, that the amount is with the payment gateway company...
Kindly arrange to refund the amount at the earliest else i will take the matter to Reserve Bank of India and Ministry of Railways for cheating & fraud case..

Hi,

I have made a booking using IRCTC app. Failed to book twice.

Transaction ID 1: [protected]
Transaction ID 2: [protected]

My money was deducted from account but ticket not booked. Details as below.

INB/[protected]/ZAAK ePAYMENT SERVICES PVT. LTD./

INB/[protected]/ZAAK ePAYMENT SERVICES PVT. LTD./

Date of Booking 22/06/2018

Train no: 17232

NZB-PKO

Today is 14/07/2018 but my money has not credited back till now. Please look into this and refund the money asap.

Thanks.

Train number :11027
User id: shayadmanu
Transction id:[protected]
Bank name that cutted in my account :zaak e payment services pvt
Booking date :[protected]
Date of journey :[protected]
Quota:Tatkal
Class:SL
Bill no:ZP56fad7E93ff51

I hope sir, my payment wil refund. .

Than you sir. . .

This is to inform you that i had made a payment of ₹ 716.80 through irctc app via zaakpay gateway using net banking of axis bank on 23rd june 2018. Irctc transaction id is [protected]. The amount has been debited from account but the transaction was unsuccessful. Irctc says amount not received from bank. IRCTC confirmed that they did not receive any payment from bank. Please look into the matter to refund me...

My name is bharat, transaction date 15/6/18, my deducted amount is 2501,
plz. refunded as early as possible.
POS:ZAAK EPAYMENT S//[protected],
my deducted amount is 2501, for the Name of bill MGVCL (Madhya Gujrat Vij Company Limited) dated 15/06/18..
i have transact on mobikwik on online bill payment, first deducted n message come transactin is failed, then another time i transact amount will be deducted two time aslo,
so, plz give the positive reply,
i will be waiting...

I booked a ticket which has been cancelled because of final waiting.
On IRCTC site it is showing the following Refund details:

- Transaction Date : 25 Jun 2018
- Refund Status : REFUNDED
- Refund Amount : Rs 660.0
- Refund ID : [protected]
- Bank Name : Zaakpay PG
- Phone Number - [protected]
- Email ID - gajveer.[protected]@gmail.com

Please do the needful.

I have booked railway ticket on through irctc app, and I paid through HDC debit card. Due to unavailability, my ticket gets canceled. Irctc portal says payment is refunded on through Zaakpay PG. But amount has not been credited to my HDFC bank a/ c. May I know how many days will take for the refund.

Please resolve this as soon as possible...

Thanks in Advance...

Regards,
Amar