Zaakpay.com Complaints & Reviews

Address: Dhanbad, Jharkhand, 826001

My ticket boking in 01/07/17 and travling date 06/07/17 and cencelled date for 04/07/17 but irctc refund status in refunded but my amount in not send in my account irctc customer care are send in account but zaakpay not send my refund amount in my account not send my refunded amount in my account my
Reference id- zp56fee14acc3f8
Cencelled id- [protected]

+1 photos

Jul 11, 2018

Complaint marked as Resolved

Irctc ticket cencelled date 04/07/17 Cencelled id-100000250875237 Reference no-zp56fee14acc3f8

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Address: 500084

Hi,

I have made a booking using IRCTC app. Failed to book twice.

Transaction ID 1: [protected]
Transaction ID 2: [protected]

My money was deducted from account but ticket not booked. Details as below.

INB/[protected]/ZAAK ePAYMENT SERVICES PVT. LTD./

INB/[protected]/ZAAK ePAYMENT SERVICES PVT. LTD./

Date of Booking 22/06/2018

Train no: 17232

NZB-PKO

Today is 10/07/2018 but my money has not credited back till now. Please look into this and refund the money asap.

Thanks.

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Address: 302021

I have cancelled my ticket on 8/5/2018
Cancellation ID--- [protected] & [protected]
PNR No--- [protected] & [protected]
Bank reference no-- ZP566ccc3d10f24 & ZP566f50cc0262b
I didn't get my refund back. I used ZAAK Pay PG for my payment getway because IRCTC show this type of fraud payment options on it's official site for any kind of transaction????
I'm totally disappointed from service, it's like a mental torcher.
Resolve my payment do some hard steps.

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Address: Jaipur, Rajasthan, 302004

Trasacid [protected] .pnrno.[protected] date 27 june NDLS TO LDH train name NDLSASR express 12459 travel person 4 .train was cancelled showing refunded 2000 to zakpak pg bankrefund id .[protected] .not got in my account plz check and release my money
My I'd. [protected]@gmail.com
Punjab nation bank jawahar nagar jaipur
[protected]
Lakshita Khatwani

+1 photos

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Jul 08, 2018

Updated by Manish Khatwani Trasacid [protected] .pnrno.[protected] date 27 june NDLS TO LDH train name NDLSASR express 12459 travel person 4 .train was cancelled showing refunded 2000 to zakpak pg bankrefund id .[protected] .not got in my account plz check and release my money
My I'd. [protected]@gmail.com
Punjab nation bank jawahar nagar jaipur
[protected]
Lakshita Khatwani

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Address: 752107

Website: irctc

Dear sir i have use on irctc payment on your merchant side my credit card i have i have ticket cancel but not credit my credit card balance i have send txn number
Tuesday03Jul 2018CANCELLED
Transaction ID: [protected]PNR: [protected]
Train No./Name: 12898 / BBS PDY EXPRESSTransaction Date: 2-Jul-2018
BHUBANESWAR ( BBS) CHENNAI EGMORE ( MS) Refund Status: REFUNDED
Cancellation/Refund ID: [protected]Bank Name: Zaakpay PG
Booking Amount: 1410.0Refund Amount: 1290.0
Refund Date: 3-Jul-2018

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Address: Thane, Maharashtra, 421201

Website: No

Sir i have cancelled my railway ticket on dated 03.07.18.IRCTC refunded refund amount 945 Rupees to Zaakpay PG bank, but refund amount not credit in my bank account so please rectify my compliant as soon as
IRCTC Transaction ID.[protected]
Refund Date - 03.07.18
Refund ID.[protected]
Bank Name.zaakpay PG
Thanks
Ajit

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Jul 07, 2018

Updated by Ajitkumbhar Sir pls update

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I have booked rly. Ticket on 10.06.2018 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 30.06.2018. Irctc portal says payment is refunded on 01.07.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Refund id:[protected]
Refund bank zkpy dt 1.07.2018
Refund amt 390
Phone no.[protected]
PNR NO:[protected]
Transaction id:[protected]

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Address: Hooghly, West Bengal, 712304

Website: zaakpay.com

IRCTC transaction number:[protected]
this transaction made on[protected].
money deducted from my uco bank a/c-[protected].
uco bank says it was a successfull transaction and IRCTC tells IRCTC did not recived it.and I'm using the ZAAKPAY PG payment gateway in this transaction.Zaakpay PG didn't refund it till now(its now almost 1 month).
even ZAAKPAY.COM customer care didn't recive my call.
And the transaction value is- 4815/- rupees

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Jul 8, 2018

Complaint marked as Resolved

.

Zaakpay.com customer support has been notified about the posted complaint.

Jul 06, 2018

Updated by bkp225333 THANKS AND REGARDS,
BIKRAMJIT PAUL

Jul 07, 2018

Updated by bkp225333 problem not solved till now.

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Address: Dewas, Madhya Pradesh, 455001

Sir i have cancelled my railway ticket on dated 02.07.18.IRCTC refunded refund amount 335 Rupees to Zaakpay PG bank, but refund amount not credit in my bank account so please rectify my compliant as soon as
IRCTC Cancellation/refund ID - [protected]
Refund Date - 03.07.18
Ticket PNR No. - [protected]
Ticket Booking Transaction ID - [protected]

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Address: 380051

Website: Torrent Mobile Application

Paid Rs. 4450 towards Torrent electricity bill ahemadabad 380051.
Money was deducted from mobkwik Zaak epayment gateway but was not successful at Torrent end.

Amount debited from My Axis bank account..
Not Credited in Torrent.

Transaction Date :- 25/6/18(10 days already over)
Transaction No. INB/[protected]
Torrent Power Gujarat --client

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Address: Bharuch, Gujarat

Dear Sir,

I have tried to booked two ticket from IRCTC app dated on 28/06/2018. but unfortunately at the last stage of payment( after entering NET SECURE CODE) Transaction become fail, i will contact axis bank customer executive they says that amount will already transferred to zaak payment( I choose mobikwik for the payment) on there records having transaction ID :ZC8B2BF6C17276, you will not inform me till this time regarding the refund process, so kindly check the my transaction details, and refund the amount as soon as possible

IRCTC TRANSACTION ID: [protected]

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Jul 06, 2018

Updated by Bince Raj i have worst experience with mobikwik and zaak pay pg, because the amount will be debited from my account 8 days ago .but till this time they will not inform me about the refund process. they are trying to cheat me, i will wait for 5 or more days otherwise i shoud go for court and legal formalities, ...

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Address: Satara, Maharashtra, 514124

Dear sir,
I've made a transaction for irctc 655 INR, on date 23rd of June through Jaakpay payment gateway.Transaction was failed due to unknown reason & Ticket was not booked but amount debited. My irctc user id showing amount is being refunded by irctc, refund id is [protected] but I didn't get amount yet. I can't understand why after 15 day amount is not credited in account yet.what type of this payment gateway system, it looks like fraud. So you are requested Kindly look into the matter.
Thanks
Rajendra Singh

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Jul 06, 2018

Updated by ajeetraaj Please reply me what should I do.

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B

Bince Raj

from Rajkot, Gujarat

Jul 9, 2018

I Also have same problem, they are trying to cheat us.

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A

ajeetraaj

from Ahmadnagar, Maharashtra

Jul 9, 2018

If amount not credited in my account than I would have to complained in consumer court.

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Address: Varanasi, Uttar Pradesh, 221001

Zaakpay pg — amount not refunded to the bank account but the irctc is showing the amount is refunded.

I booked a ticket from irctc but the transition was wl / cancelled because there was no seat available in the tatkal quota please refund my all the amount back because the irctc is showing that they have refunded but the amount is not refunded back in my account

Mail fr irctc with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2710.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:03-jul-2018
Refund processing date:04-jul-2018
Refund amount:2710.0
Refund reference no:zp56ffcb0383499
Payment option used : zaakpay pg

Amount is not refunded till date i will take legal help from the court or police so kindly refund back my amount to the bank...

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Address: Chennai, Tamil Nadu, 600004

IRCTC TICKET TRANSACTION ID :
[protected]

My bank account was debited for Rs.231.80/-

The transaction failed and the reason stated was "No response from Bank End"

The bank name is "ZAAKPAY PG". The payment gateway I used is Mobikwik. My bank account from which money got debited is City Union Bank. Rs.231.8/- is a big amount for me. I demand a refund.

Kindly refund the amount and please notify me of the same.

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Address: 226025

I booked a ticket from irctc but the transition was drooped because there was no seat available in the tatkal quota please refund my all the amount back because the irctc is showing that they have refunded but the amount is not refunded back in my account

Bank name - zaakpay pg
Bank reference id - zp56fc059ec96d7
Refund id - [protected]

I the amount is not refunded i will take legal help from the court or police so kindly refund back my amount to the bank.

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A

Ankesh Anant Pandey

from Delhi, Delhi

Jul 5, 2018

On 1st July 2018, I booked a train ticket of Rs.1730 /- through Zaakpay PG. The ticket was cancelled on same date . IRCTC has refunded the amount Rs 1600/-, but the amount hasn't credited in my account. The transaction ID is [protected].

Payment Mode : SBI Debit card

AMOUNT : RS.1730 /-

amount not refunded to the bank account but the irctc is showing the amount is refunded. - Comment #3147033 - Image #0

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K

Khifayath

from Shirhatti, Karnataka

Jul 5, 2018

Hi i had tried to book two train tickets on 28th june 2018 to hyderabad, while doing transaction money got debited for 751rs with reference number[protected] and train tickets not confirmed still i am waiting for refund amount, please refund this to my axis bank account.

amount not refunded to the bank account but the irctc is showing the amount is refunded. - Comment #3148076 - Image #0

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Cancelled train ticket money is not refunded to my bank account yet.
The ticket was booked through zaakpay gateway. I see the status as refunded in the IRCTC but the money is not received yet.
Please look into the issue and solve as soon as possible.
Please find the ticket details below and also the attachment of the cancelled ticket

Cancellation ID: [protected]
PNR : [protected]
Refund status no: ZP56f89c3db4151

+1 photos

Jul 4, 2018

Complaint marked as Resolved

Resolved

Zaakpay.com customer support has been notified about the posted complaint.

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A

Ankesh Anant Pandey

from Delhi, Delhi

Jul 5, 2018

On 1st July 2018, I booked a train ticket of Rs.1730 /- through Zaakpay PG. The ticket was cancelled on same date . IRCTC has refunded the amount Rs 1600/-, but the amount hasn't credited in my account. The transaction ID is [protected].

Payment Mode : SBI Debit card

AMOUNT : RS.1730 /-

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V

Vishwambhar Warang

from Pune, Maharashtra

Jul 5, 2018

I was trying to book Railway Tickets from IRCTC through ZAAKPAY.com. Both the transactions failed but my Account was debited twicely.

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I had cancelled a train ticket and the money is not refunded yet.
The ticket was booked through zaakpay gateway.
The zaakpay reference ID and details are provided in the photo attached.
Please track this issue and refund my money as soon as possible.

Cancellation ID: [protected]
PNR : [protected]
Refund status no : ZP56f89c3db4151

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Address: Visakhapatnam, Andhra Pradesh, 530016

Helo sir,

Good morning i booked a ticket on irctc mobile app and paid payment through zaakpay pg and booking was not done at that time amount refunded by irctc to zaakpay bank but till now i didn't received the amount of rs 500/- i waited till date but the amount is not credited.

Please look into the matter and solve the issue.

Thank you

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Address: 176027

I book ticket from irctc by using your gateway and ticket cancelations refund for pnr no. [protected] refund of rs. 6525 refunded by irctc with transection id no.[protected] on dated 17 june 2018 but your gateway not process this refunded amount rs.6525 to my debit card back, so kindly send above said amount as soon as possible to my debit card.

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Hello team,
I had booked tiket from irctc mobile app. I didn't get refund for my cancelled ticket by irctc. Please help to resolve. Details mentioned below.

As per irctc app, it is already refunded to payment gateway zaakpay pg.
Please find transaction details as per irctc.

Transaction date :
Cancellationid /refund id: [protected]/ *refund id:[protected]
Refund. Amt:415
*bank refund transaction id:*zp563e204e3b4a5

Pnr number [protected]
Payment option used : zaakpay pg

Complaint marked as resolved
Jul 2, 2018
Issue has been not resolve please resolve it. Amount not refund my account.
Please find below mentioned details.

Pnr-[protected]
Transaction id:[protected]
Rfnd amt:415
Settlementid-[protected]
Actual refund date-06-may-2018
Rfnd type-refund for cancellation
Bank rfnd txn id-zp563e204e3b4a5

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 45

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