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Updated: Feb 14, 2024

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Zaakpay.com reviews & complaints page 47

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I went for an online booking in irctc on 12/06/2018 but the transaction failed though the amount of rs.130 was deducted from my bank a/c. Now the refund status is being showed as credited to my a/c as per irctc but it is not visible in my a/c statement. The refund details are given below.
Bank name: zaakpay pg
Bank reference id: zp56e70fbb7913c
Refund id: [protected]

Zaakpay.com customer support has been notified about the posted complaint.

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B

Bishal Keshari

from Vijayawada, Andhra Pradesh

Jun 21, 2018

I want to tell you that i had book 4 ticket from anand vihar to gorakpur
but the ticket didnt book and payment was deducted from my account
and the irctc told the i gave to zaakpay pg and i have urgent and i didnt money to book it again
the transaction id is [protected]
and bank reference id is [protected]

S

[email protected]

from Ernakulam, Kerala

Jun 22, 2018

[protected] - Shows the txn failed in my IRCTC application that pending the payment from bank. However my ICICI account has been already debited with this amount and shows the transaction failed.

Kindly refund the amount

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Address: ZP56d7b98c1cb10

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 355.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:06-jun-2018
Refund processing date:07-jun-2018
Refund amount:355.0
Refund reference no:zp56d7b98c1cb10
Payment option used : zaakpay pg.
When my money refunded.

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C

Cvignesh

from Kanpur, Uttar Pradesh

Jun 20, 2018

PNR NUMBER : [protected]
Cancellation Date : 19/06/18
Refund processing date : 20/06/18
Refund amount : Rs.3695/-
Refund ID: [protected]
Payment Option used : Zaakpay Pg
IRCTC refund the amount but amount is not credited to my account

R

Ratnesh Sarswat

from Kaithal, Haryana

Jun 21, 2018

मेने irctc के माध्यम से टिकट बुक की थी जिसमे sbi के डेबिट कार्ड से पेमेंट किया था उसमें बैंक name zaakpay pg ह मेरी टिकट बुक नहीं पैसा भी refund नहीं हुआ कृपया मुझे refund करे
Refund amount - 580
Date of journey - 21jun 2018
Date of booking - 18jun 2018
Transition id - [protected]

refund 355 - Comment #3134799 - Image #0

Ratnesh Sarswat's reply, Jun 20, 2018

Please solve my complain

Ratnesh Sarswat's reply, Jun 20, 2018

I have not received a refund yet

Ratnesh Sarswat's reply, Jun 20, 2018

I booked the ticket through irctc which was not booked but my account was cut balnce and showing the bank name zaakpay pg I had used the debit card of sbi

Ratnesh Sarswat's reply, Jun 20, 2018

have booked tickets by sbi atm card. But at the time of final payment server error occurred and tickets was not booked but 580rs deducted from my account. And i stil get no refund. I attached the screenshot of transaction details. So please solve this issue and refund my money. Please do see the screenshot for ful information about transactions
Transition id-100001315740970

Ratnesh Sarswat's reply, Jun 20, 2018

Resolved

Ratnesh Sarswat's reply, Jun 21, 2018

Zaakpay.com customer support has been notified about the posted complaint.

Ratnesh Sarswat's reply, Jun 21, 2018

My refunds not received sir, plz help to solve the problem

Ratnesh Sarswat's reply, Jun 22, 2018

Sir the amount is not credited in my account till now. kindly refund the amount

S

srinivasangel

from Bengaluru, Karnataka

Jun 21, 2018

Hi,
i have booked Train ticket through IRCTC APP through payment gateway zaakpay, amount has been debited from my Bank but ticket not booked..

Below is the transaction details

Irctc transaction ID-[protected]
Amount-981

kindly check and refund the amount at the earliest as the Refund is not happened till now.

srinivasangel's reply, Jun 15, 2018

STILL NO REPLY..PLS CHECK AND REVERT BACK..

srinivasangel's reply, Jun 18, 2018

still now didnt got any reply on refund status.. kindly check and revert back..

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Hi,
I booked my ticket on[protected] by debit card o[censored]co bank and cancelled the ticket on[protected] irctc refunded amount to zaakpay pg bank but amount is not refunded to my account.
Please try solve the problem as soon as possible.
Pnr no:-[protected]
Refund referal no:-zp56da9233a31e4
Payment option used :-zaakpay pg
Irctc transaction id [protected]
Refund amount:-2720.0

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M

Mithlesh Kumar Sah

from Aizawl, Mizoram

Jun 20, 2018

Not solved

amount is not refunded in my account - Comment #3134041 - Image #0

M

Mithlesh Kumar Sah

from Aizawl, Mizoram

Jun 22, 2018

Please solve the problem

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Address: Dindigul, Tamil Nadu, 624002

I have booked rly. Ticket on 07.06.2018 through irctc. Portal i have paid through hdfc net banking. Due to network issue my railway ticket booking was cancelled and display showing ticket not booked. Irctc portal says payment is refunded through zkpy. But cash not received in my bank a/ c. Please resolve this as soon as possible
Transaction id :
Refund id :[protected]
Refund bank zkpy pg
Refund amt 1261.80

Jun 27, 2018

Complaint marked as Resolved

[email protected] [email protected]

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I have booked rly. Ticket on 10.06.2018 through irctc. Portal i have paid through iob net banking. Due to some reason my rly ticketc cancelled on 11.06.2018. Irctc portal says payment is refunded on 12.06.2018 through zaakpay. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [[protected]]
Refund bank zkpy dt 12.06.2018
Refund amt 1065/-
Phone no.[[protected]]

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Jun 21, 2018

Updated by dcsekar29 My refunds not received sir, plz help to solve the problem

Jun 22, 2018

Updated by dcsekar29 Refunds received thank you...

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D

dcsekar29

from Khed, Maharashtra

Jun 21, 2018

My refunds not received sir, plz help to solve the problem

D

dcsekar29

from Khed, Maharashtra

Jun 21, 2018

When we refund my tickets amount

refund amount for irctc ticket - Comment #3134716 - Image #0

dcsekar29's [Complaint's author] reply, Jun 21, 2018

My refunds not received sir, plz help to solve the problem

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With referncde to my booking, details mentioned below, i have not received the refund amount till date. Kindly check & do the needful.

Transaction id: [protected]pnr: [protected]
Train no./name: 22109 / ltt nzm ac exp
Transaction date: 14-jun-2018
Kalyan jn (Kyn) gwalior (Gwl)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: zaakpay pg
Booking amount: 7245.0
Refund amount: 6985.0

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Address: Jammu, Jammu and Kashmir, 180015

Sir i have booked 3ac tatkal ticket from shmata vd katra (Svdk) to new alipurduar (Noq) tqwl3/ not confirmed. As per irctc cancellation rule ticket automatically canceled.
Irctc login shown:
Refund status: sent to bank, but payment not received in my account

Transaction id : [protected]
Train : 15656 / svdk kyq express
Transaction amount:- 2460.0
Cancellationid/refund id: [protected]
Refund amount :- 2395.0
Bank name : zaakpay.com
Refund status: refunded

Payment not received in my account. As per irctc refund date 14-june-2018. How many days will take.

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Address: Hamirpur, Himachal Pradesh, 177028

Dear sir,
I tried to purchase an ac from jt store online without login. Your comapany has deducted 14345 rs linked card ending 1481 as on 13.06.2018.

I did not received my money back or neither any confirmation from the seller.

My check no from canara bank
13-jun-2018 07:27:34 13-jun[protected] zaakepaymentservicesmpin-13/06/18
07:27:34/1481
14, 345.50

+1 photos

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A

Amit Kashwan

from Nagaur, Rajasthan

Jun 18, 2018

Kindly find attached photo...refund not received after 5 days...against irctc policy 3 days

about my deduction from canara bank accn - Comment #3131723 - Image #0

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Address: Allahabad, Uttar Pradesh, 211001

Website: www.irctc.co.in

Irctc sends me an email saying that refund has been processed but didn't receive money of cancelled e-ticket on irctc.
Pnr number [protected]
Irctc transaction id [protected],
Date of cancellation of ticket :04-jun-2018
Refund processing date:05-jun-2018
Refund amount:255.0
Refund reference no:zp56cc572c5c81f
Payment option used : zaakpay pg

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Address: Vadodara, Gujarat, 390023

I have booked irctc ticket from billdesk gateway.
Transaction was successful but ticket was not issued.
Irctc says they have not recd payment, according to bill desk transaction is under:
Nbbr[protected] – payment has been made towards zaakpay and ref no: zp56a360119b8f9, 23101 and [protected].
Raja das
Payment gateway support
Billdesk

Advise me about my payment

Vatsala pandya
[protected]@yahoo.com
[protected]

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T

Tamil Etronics

from Bindki, Uttar Pradesh

Jun 11, 2018

I booked the tickets using zaakpay gateway, amount has detected to my account but ticket 04/06/2018 still there no refund status from IRCTC and zeekpak also kindly check my status and update me as soon as possible my mail id [protected]@gmail.com booked ref id [protected]

refund payment - Comment #3125486 - Image #0

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Address: New Delhi, Delhi, 110044

Website: [email protected]

Railway refund not received my bank a/ c

I have cancel rly. Ticket on through irctc. Portal i have paid through karnatak bank debit card. Irctc portal says payment is refunded on 5-6-2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Pnr.[protected]
Refund amt 295/-
Phone no.[protected]

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I have booked rly. Tatkal ticket on 06.05.2018 through irctc. Portal i have paid through sbi banking. Due to waiting list reason my rly ticketc cancelled on 06.05.2018. Irctc portal says payment is refunded on 07.05.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Pnr number-[protected]
Transaction id-[protected]
Refund id - [protected]

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J

Jani Ahamed

from Khammam, Telangana

Jun 11, 2018

Money deducted from my account debit card while in recharge 399 it get failed but money is cutted from bank please return my money

bank refund - Comment #3125424 - Image #0

K

krishna Dhulipudi

from Burla, Odisha

Jun 18, 2018

I have booked rly. Ticket on 14.06.18through irctc. Portal i have paid through icic bank. Due to some reason my rly ticketc cancelled on 05.06.18Irctc portal says payment is refunded on 16.06.18 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible

bank refund - Comment #3131615 - Image #0

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I have booked rly. Ticket on 04.06.18through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 05.06.18Irctc portal says payment is refunded on 09.06.18 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.
Refund id [protected]
Refund bank zkpy dt 09.06.18
Refund amt 360/-
Phone no.[protected]

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Hi,

I have booked a ticked in irctc app using the zakpay of payment gateway under the transaction id no:[protected]. However the amount is deducted from my icici bank account but the ticket not generated. But the money was not yet refunded to my account still. So could please check the issue and refund the amount deducted incorrectly for a failed transaction and there is no response from zakpay regarding the failed transaction.

Thank you..!

+1 photos

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S

shiv123456789

from Muzaffarpur, Bihar

Jun 14, 2018

[protected] HTE YPR 05-Jun-2018 Not Booked 3685.0 04-Jun-2018 Pending From Bank End

ticket not done but the amount debited from bank. - Comment #3128953 - Image #0

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Address: Panchkula, Haryana

A fraud paymnt made from my debit card via zaakpay app on 7/6/18 at around 12.35pm. 9999was deducted using my debit card. Debit card number has 607093*8662. Kindly diclose in which account the abovementoined paymnt has been transferrd as fir has been lodged, so information is mandatory. Coz paymnt is transfered via app you need to help.
Do contact on [protected].
Gaurav

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Address: Nagaur, Rajasthan, 341001

Sir maine irctc se apna booked ticket cancelled karvaya tha but mera refund ka paisa aaj date 08/06/2018 ki date tak vapas nahi aaya h.
Mere pass ticket ka pnr no. Or refund ka amount hi show kar raha h jo main aapko bata raha hu
1. Pnr no. [protected] amt 1590/- cancelled date 19/02/2018
2. Pnr no. [protected] amt 540/- cancelled date 18/02/2018
Please sir refund mere account me credit karwane ka kast kare
Thankyou

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Hi,

I have booked a ticked in IRCTC app using the Zakpay of payment gateway under the transaction ID No: [protected]. However the amount is deducted from HDFC credit card but the transaction was failed as no payment response from bank. But the money was not yet refunded to my credit card still. So could please check the issue and refund the amount deducted incorrectly for a failed transaction and there is no response from Zakpay regarding the failed transaction.

Thank you..!

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मैंने IRCTC से टिकट बुक किया था जिसका ट्रांजैक्शन Id[protected] है और PNR [protected] है जो कि कैंसिल हो जाने के कारण IRCTC ने रुपए 3325 zaakpay pg को रिफंड कर दिया है जिसका रिफंड ID[protected] है जो अभी तक मेरे अकाउंट में क्रेडिट नहीं हुआ है
जबकि IRCTC ने दिनांक 17 मई 2018 को ही zaakpay pg को पैसा रिफंड कर दिया है

अतः आपसे अनुरोध है कि उपरोक्त धनराशि मेरे अकाउंट में भेजने का कष्ट करें

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Jun 05, 2018

Updated by anil_9791 [protected]@gmail.com
Mobile no [protected]

Jun 07, 2018

Updated by anil_9791 मेरी समस्या का समाधान नहीं हुआ अभी तक
और आपकी तरफ से कोई जवाब भी नहीं दिया जा रहा आपका कस्टमर केयर अधिकारी फोन भी नहीं उठाता

Jun 07, 2018

Updated by anil_9791 महोदय IRCTC ने दिनांक 19 मई 2018 को पैसा रिफंड कर दिया है किंतु आपने अभी तक मेरे अकाउंट में क्रेडिट नहीं किया है कृपया करके मेरे पैसे मेरे खाते में भेजने का कष्ट करें अन्यथा की स्थिति में बाध्य होकर आपके विरुद्ध कानूनी कार्यवाही करने के लिए मुझे विवश होना पड़ेगा जिसके जिम्मेदार आप स्वयम होंगे

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Hi,
I cancelled a ticket at irctc.co.in, and was scheduled to get a refund of rs 1915, but havent got it yet. Irctc says they have transferred the money to the original payment mode, which is zaakpay, so please help me out on this. The reference id is: zp56c7e972ff44f

Settlement id is: [protected]. Date of refund is 24th june 2018. Please help me out on this matter.

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Jun 04, 2018

Updated by nikisrani the date of refund is 24th may 2018, and not 24th june.. i have not recieved the refund yet

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M

Meghal Salot

from Mumbai, Maharashtra

Jun 4, 2018

Our account is debited with rs. 1250/- on 14.05.2018. We have not made any payments to you.

irctc refund not received for more than 10 days - Comment #3118091 - Image #0

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I have booked rly. Tatkal ticket on 24.05.2018 through irctc. Portal i have paid through hdfc net banking. Due to waiting list reason my rly ticketc cancelled on 24.05.2018. Irctc portal says payment is refunded on 27.05.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Pnr number-[protected]
Transaction id-[protected]
Refund id - zp56cec264041a3
Refund amt - 3195/-
My bank - hdfc bank
Phone no.[protected]

+1 photos

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Jun 04, 2018

Updated by Premthakur2010 Refund not received till 01/06/2018 from 24/05/2018. Please resolve my refund iasue as soon as possible

Jun 04, 2018

Updated by Premthakur2010 Not resolve till 04/06/2018

Jun 04, 2018

Updated by Premthakur2010 Not resolve

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