Zaakpay.com Complaints & Reviews

I booked a tatkal railway ticket on 22nd of august 2018 and made payment through zaakpay.
As my tatkal ticket ended up as waiting list (Wl 17), i cancelled the ticket.
Date of cancellation: 22 aug-2018 16:37:20 hrs

Irctc issued refund to zaakpay but zaakpay has not credited the amount back to my account.

I tried calling the customer care number (+91 [protected]) but there was no response.

Train number : 16526
Pnr number: [protected]
Refund amount : 1165
Refund status: amount credited to bank (Zaakpay).

+1 photos

Mar 30, 2019

Complaint marked as Resolved

Zaakpay has credited the amount back to my account.

Zaakpay.com customer support has been notified about the posted complaint.

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S

Sudharsun Subramanian

from Chennai, Tamil Nadu

Aug 28, 2018

I cancelled my ticket on 19th august 2018. Still i didn't got amount. But in IRCTC portal updated as amount refunded. Find the screen shot and refund the amount.

please credit irctc refund amount to my account - Comment #3194021 - Image #0

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Address: Bharuch, Gujarat, 392001

I cancelled my ticket on 16/08/2018, the pnr no. Is [protected], transaction id is [protected] and the cancellation id is [protected]. I used the hdfc net banking to pay the amt. On irctc site it shows that amt 980 has been refunded to zaakpay but still i have not recieved amt in my respective bank. So please solve my problem and help me so that i can get my refund back.

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Address: Jaipur, Rajasthan, 302021

I have booked railway ticket from irctc and make payment through zaakpay, my booking was failed & amount debit from account later irctc refund my amonut to zaakpay but zaakpay still not credit my refundable amount in my account.
your customer care no. are not reachable.

refund my amount as soon as possible

My transaction details are:-

Transaction id - [protected]
refund id - same
Train name/ no. - jp ljn exp(19715)
Date - 17/08/2018...

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P

Pratsk

from Pune, Maharashtra

Aug 23, 2018

I hv cancelled my ticket in Irctc. But I didn't get the refund yet. Please resolve the issue and refund the amount

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Address: Hyderabad, Telangana, 500077

I was cancel my ticket 17th july but till date my ammount is not refund in my account soo refund my account as soon possible.
Train no.12720
Train name-hyb jap sup exp
Boarding date - 18th july 2018
Pnr no - [protected] (Refund amount - 1945rs)
Pnr no - [protected] (Refund amount-3930rs)

Return ticket details
Train no - 12976
Train name - jp mysore exp
Boarding date - 23rd july 2018
Pnr no - [protected] (Amount-3630rs)
Pnr no - [protected] (Amount-3025rs)

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Ishu1299

from Hyderabad, Telangana

Aug 22, 2018

This is all details for my transaction for irctc side soo please check it and refund my ammount in my account urgent basis.

irctc ticket cancelled but amount not refund my account - Comment #3190161 - Image #0

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I have received below refund information from irctc however it has not been credited to my bank account.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 400.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:17-aug-2018
Refund processing date:20-aug-2018
Refund amount:400.0
Refund reference no:zp571a3e5d767cd
Payment option used : zaakpay pg

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S

SKcomputers Krishna

from Kuzhithurai, Tamil Nadu

Aug 23, 2018

Refund id:[protected]
Refund amount :465/-
PNR No:[protected]

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Address: East Sikkim, Sikkim, 737134

Website: Zaakpay payment gateaway

I have cancelled my railway ticket from zaakpay gateaway and my pnr no. Is [protected] agartala-habibganj express (Njp-jabalpur). Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr 1665/-. My cancellation date is 20 august[protected]. Please do needful as soon as possible.

With regards

Aug 23, 2018

Complaint marked as Resolved

Amount refunded within 3 days of the cancellation of ticket.

Zaakpay.com customer support has been notified about the posted complaint.

Aug 23, 2018

Updated by Prazal Bhandari NOT REFUNDED TILL 12:55PM 23/08/18

Aug 23, 2018

Updated by Prazal Bhandari NOT REFUNDED YET

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 21, 2018

Refund id: [protected]
Refund status: amount credited to bank with reference no. [protected]
Bank name: zaakpay gw
Pnr no: [protected]

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Prazal Bhandari

from Kolkata, West Bengal

Aug 21, 2018

Please please refund as soon as possible i have to purchase anathor ticket for my journey.

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Prazal Bhandari

from Kolkata, West Bengal

Aug 21, 2018

Amount still not refunded.. please resolve it soon.

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 22, 2018

Please resolve the matter without further delay as i am very needful.

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 22, 2018

Credit it back to the said account fast. Its been 3 days till today.. or reply back

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 22, 2018

Why is zaakpay pg not taking its costumers seriously.. this is not the services we have expected from such a named payment gateway.

NOT RESOLVED IT YET

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 23, 2018

refund my money as early as possible.

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P

Prazal Bhandari

from Kolkata, West Bengal

Aug 23, 2018

Sir, please resolve it early

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G

Gansayam suthar

from Jabalpur, Madhya Pradesh

Oct 14, 2018

Please resolve my problem refund my account

irctc amount not refunded till now - Comment #3239478 - Image #0

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S

Shuboy

from Nashik, Maharashtra

Nov 10, 2018

When i was try to book train tickets of 396₹, zaakpay deducted the amount but due to webpage error tickets not booked.
So kindly confirm the refund

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D

deepak babulal shrimal

from Ahmedabad, Gujarat

Apr 8, 2019

worst gateway

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H

Husen Seth

from Mumbai, Maharashtra

Apr 10, 2019

Not refunded yet

irctc amount not refunded till now - Comment #3401868 - Image #0

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Address: New Delhi, Delhi, 110065

I booked railway ticket from irctc and make payment through zaakpay but my booking was failed due to some issue but irctc refund my full amonut to zaakpay but zaakpay still not credit my refundable amount on my account. Sir please refund my amount.
My transaction details are..
Transaction id - [protected]
Cancellation/refund id - [protected]
Train name/ no. - hirakund exp (18508)
Date - 19/08/2018

+1 photos

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Ranjeet Kumar Ranjan

from Motihari, Bihar

Aug 21, 2018

Money was deducted but money not received by merchant

credit my irctc refundable amount in my bank account - Comment #3189132 - Image #0

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Address: Bangalore, Karnataka, 560076

Website: Uber payment

Dear sir,

Please find attached photo for reference.

During uber payment amount of rs.189.51 around 12:34 pm noon on august 19th 2018 got debited but transaction failed and webpage got expired. I tried refreshing the same webpage again but it was not possible. Kindly request you to refund the amount as soon as possible.

Regards,
Kruthi
[protected]

+1 photos

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M

Me Me2

from Chennai, Tamil Nadu

Aug 20, 2018

I used ICICI netbanking for making payment to Grofers' order. My account was debited and bank transaction was completed with ID No. [protected]. However, Grofers are saying that they did not receive the payment hence cancelled my order. I did not get my money. Please return my money. Thx

uber payment failed but amount got debited - Comment #3187848 - Image #0

uber payment failed but amount got debited - Comment #3187848 - Image #1

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K

Khan Kutbuddin

from Mumbai, Maharashtra

Aug 20, 2018

Unfortunately payment but my account balance deducted. My balance please refund my account urgently. Flash Cash payment urgently due date is urgent money submitted ... ... ... ... ... ... ... ... ... ... . . ... ... .. ... ... .

uber payment failed but amount got debited - Comment #3187868 - Image #0

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Satya Prakash Kujur

from Indore, Madhya Pradesh

Aug 20, 2018

Sir I cancelled irctc ticket but not refunded in my account, i m attaching the screenshot of cancelled ticket kindly do the needful.

Sir all the screenshot are attached kindly solve the issue as early as possible. As I waited 1 week but i didn't received the refund amount.

uber payment failed but amount got debited - Comment #3187881 - Image #0

uber payment failed but amount got debited - Comment #3187881 - Image #1

uber payment failed but amount got debited - Comment #3187881 - Image #2

uber payment failed but amount got debited - Comment #3187881 - Image #3

uber payment failed but amount got debited - Comment #3187881 - Image #4

uber payment failed but amount got debited - Comment #3187881 - Image #5

uber payment failed but amount got debited - Comment #3187881 - Image #6

uber payment failed but amount got debited - Comment #3187881 - Image #7

uber payment failed but amount got debited - Comment #3187881 - Image #8

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Hello, i cancelled ticket from irctc and i get a sms that payment refunded by zaakpay pg but amount not credited in my bank a/c.
Below here some details related to ticket.
Pnr : *
Cancellation/refund id: [protected]
Transaction date: 22 jul 2018
Refund status: refunded
Bank name: zaakpay pg
Refund amount: 1095.0
Refund date: 23 jul 2018
But till date i did not get the refund, so, kindly process my request.

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Address: Dehradun, Uttarakhand, 248001

Website: www.rahulbhatnagar.com/success (this is my website where the buyer made the purchase)

Dear team,

One of the buyers of my online course - mr. Sanjay goyal tried making the payment for my online communication mastery course through my website.

He was redirected to zaakpay.com and rs. 4000 has sent to zaakpay.com

The reference number is[protected]

Merchant code is cca[protected]

Merchant name is zaakpay.com

Bank reference number is[protected]

I have tried calling on the contact numbers of zaakpay.com but either the numbers are unreachable or the calls are not being picked.

I want the money back and also have to know how come the customer was redirected to zaakpay.com

(Please find attached the image for the reference)

My contact number is [protected] & my email id is [protected]@gmail.com or [protected]@rahulbhatnagar.com

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Address: 531026

I have been booked tkt in irctc but that tkt have been cancelled but money i did get still. Pls lookinto the issue. Pls fins enclosed below details.

Refund reference no:zp572f9fcd8956e
Payment option used : zaakpay pg.

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 465.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:09-aug-2018
Refund processing date:16-aug-2018
Refund amount:465.0
Refund reference no:zp572f9fcd8956e
Payment option used : zaakpay pg

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M

Mercy Thattil Velamparambil

from Mumbai, Maharashtra

Aug 20, 2018

Dear sir

We have not recd cancellation money for train ticket...tey are showing it is transfer to u but when we will get...

Mercy
[protected]

money not refund-irctc - Comment #3187914 - Image #0

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Address: 624001

I have booked train ticket through irctc website and due to personal reason i cancelled the ticket through zaakpay.com. Below are my transaction details

Transaction id: [[protected]]pnr: [[protected]]
Train no./name: 22611 / mas njp express transaction date: 16 aug 2018
Mas to bam refund status: refunded
Cancellation/refund id: [[protected]]bank name: zaakpay pg
Booking amount: 650 refund amount: 590
Refund date: 16 aug 2018

Still amount not yet refund to my account...

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I have booked a ticket from dindigul to thane on 31st july 2018 in train 16352. The pnr is [protected]. Transaction id is [protected]. The amount is 3350. The same day i cancelled the ticket. The refund amt is 2970. The refund id is [protected]. It has been 16 days passed. The amount is not uet credited in my account. So i request you to refund the amount to my ac immediately.

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Website: Zaakpay.com

Hi,

I have cancelled my ticket in irctc. But the amount did get refund through zaakpay pg.

Please find the below details for reference,

Transaction id: [protected]
Refund amount: 305.0
Bank name: zaakpay pg
Transaction date: 12 aug 2018
Pnr: [protected]
Cancellation/refund id: [protected]
Refund date: 13 aug 2018

It didn't get refund till now. Can u please help to resolve the issue and refund the amount as soon as possible.

Thanks in advance.

+1 photos

Sep 17, 2019

Complaint marked as Resolved

REFUNDED

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Dear team,
I have booked ticket from irctc but due to berth preference not met the ticket is not booked but payment deducted from account. Still payment is not refunded to my bank account.
As per irctc refund the payment is refunded to zaakpay. The details are mentioned below as per irctc site.
Bank name:zaakpak pg
Bank refrence id:[protected]
Refund id:[protected]

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Yesterday i. E., on aug 14th 2018 i tried to book a railway ticket from irctc app but my transaction failed date but amount was deducted from my account and i didn't get a ticket booked. And later i tried to book from another vendor and i got my ticket booked. Now could you please refund d my amount which is deducted by you. My transaction id details is mention below.

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Website: WWW.IRCTC.CO.IN

I have tried to book a railway ticket from irctc app but my both transaction is failed date is 04.08.18 and amount was deducted from my account and i have check refund status on irctc app it shows amount refunded but till toady 14.08.18 i have not receive any amount of both transaction of rs 980+980= rs 1960/- so please i want to know that when will i get my refunded amount. And please refund amount asap. My transaction id details is mention below.

Transaction id:[protected]
Transaction id:[protected]

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I have booked ticket though icici net banking but when i cancelled due to some personal reason the ticket amount paid in zaakpay and till now it is not relecflecting in my account. Requesting you to please look into this and credit my money back. Please let me know immediately.

Ticket booked for secunderbad - pune in durato express and my cancellation id - [protected]

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Address: Mumbai City, Maharashtra, 400054

I have booked 1 ticket in 12168/bsb ltt superfast exp on 8 aug 2018. I paid on irctc using zaakpay. Due to uncertain reason, i cancelled the tickets and irctc has refunded that amount. I have paid through my icici debit card, irctc portal says payment is refunded on 9-aug-2018 in zaakpay pg but not received in my bank. The total refund amount was 500 rupees. I want u to immediately look into it and return my refund as soon as possible. Please resolve this as soon as possible.
Transaction id: [[protected]]
Cancellation/refund id: [[protected]]
Refund bank name: zaakpay pg
Refund date: 9 aug 2018

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F

farooq umer

from Makrana, Rajasthan

Aug 13, 2018

I order a book from online books I am paying but could not confirm the order and reduce rupees my account

refund of irctc cancelled ticket trn id 100001389095461 - Comment #3182187 - Image #0

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Address: Hyderabad, Telangana, 500018

Website: Zaakpay.com

Zaakpay.com — booked a ticket from irctc but the payment failed. Need refund 2 review pritwish on jun 06, 2018 submit a complaint i ahve booked a ticket on 17th of jun 2018, for csmt to hyb with the amount rs.2260.0. And rjt to mmct from irctc with the amount rs.2280.0. A the amount got debited from my bank account, but the ticket booking failed as irctc didnt got response from zaakpay pg bank. I am attaching the screen shot of the same failed transaction from irctc. Please refund my amount as soon as possible.

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Aug 13, 2018

Updated by Vijaya Janardhan Vulli Zaakpay.com — booked a ticket from irctc but the payment failed. need refund 2 Review Pritwish on jun 06, 2018 Submit a Complaint I ahve booked a ticket on 17th of jun 2018, for CSMT to HYB with the amount rs.2260.0. and RJT to MMCT from irctc with the amount rs.2280.0. a The amount got debited from my bank account, but the ticket booking failed as irctc didnt got response from zaakpay pg bank. I am attaching the screen shot of the same failed transaction from irctc. Please refund my amount as soon as possible.

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H

Habibur Mondal

from Srinagar, Jammu and Kashmir

Aug 13, 2018

Maine 3/8/18 ko ek ticket cancel kiya suka paysa kontak return hoga? Zaak pay ka service itna kharab kun? Public ka vorosa utjayega !

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 42

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