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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

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140

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1305

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Zaakpay.com reviews & complaints page 46

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Address: Thane, Maharashtra, 421306

Website: Zaakindianrailway.com

Dear sir,

This is to inform you that i had made a payment of ₹ 1016 through irctc app via zaakpay gateway using net banking of hdfc bank on 25th june 2018. Irct transaction id is [protected]. The amount has been debited from account but the transaction was unsuccessful. Irctc says amount not received from bank. Please look into the matter to refund me.

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Dear sir,

This is to inform you that i had made a payment of ₹ 1660 through irctc app via zaakpay gateway using net banking of sbi bank on 29th june 2018. Irct transaction id is [protected]. The amount has been debited from account but the transaction was unsuccessful. Irctc says amount not received from bank. Please look into the matter to refund me.

Thanks
Kapil kumar

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C

C KIRAN Gowda (Shimoga)

from Bengaluru, Karnataka

Jul 2, 2018

[protected]

zaakpay gateway - Comment #3144935 - Image #0

C KIRAN Gowda (Shimoga)'s reply, Jul 2, 2018

piz send amount

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Address: 801503

Website: www.irctc.co.in/nget/train-search

Respected Sir
This is to bring you notice that today I had booked a ticket and done payment through your bank Zaakpay PG whose Book transaction id:[protected].But its status is showing Pending from bank end.
Therefore I request you to kindly confirm the transaction immediately.

Regards
Deepak Kumar Gupta
Ph:[protected]

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Dear sir,

I have booked two ticket from irctc app, but unfortunately at the last stage of payment transaction become fail, i will contact to axis bank they says that amount will already transferred to zaak payment, having transaction id :zc8b2bf6c17276, zaak payment services not inform me till this time about the refund process, so kindly check my transaction and refund the amount as soon as possible.

Irctc transaction id:[protected]

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Jul 13, 2018

Updated by Bince Raj I dont refund my deducted amount after 15 days..

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Hello,

I have canceled my train ticket but i didn't get any refund amount to my bank account. Railway website refund status. Refunded to zaakpay.

Please help me to refund my amount

Below is the railway mail i got

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 180.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:25-jun-2018
Refund processing date:26-jun-2018
Refund amount:180.0
Refund reference no:zp56f16282be8a9
Payment option used : zaakpay pg

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Dear sir/ madam,
I have booked railway ticket on 23.06.2018 through irctc app i have paid through sbi debit card. Due to non availability of seat transaction dropped on same day 23 june 2018. Irctc says payment is sent
To zaakpay pg on 23.06.2018. But cash not received in my bank a/ c.
Please resolve this as soon as possible.

Transaction id: [protected]
Cancellation/ refund id: [protected]
Booking amount: 500/-
Refund amount: 500/-
Bank name given by irctc: zaakpay pg

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I have booked railway ticket on 24.06.2018 through irctc. Portal i have paid through yes bank net banking. Due to non availability of seat transaction dropped same time on 24th june 2018. Irctc portal says payment is sent
To zaakpay pg on 24.06.2018. But cash not received in my bank a/ c. Please resolve this as soon as possible
Transaction id. Net txn: zaakpay zp56f4882102e73
Refund id [protected]
Refund bank zaakpay pg date 24th june 2018
Refund amt 981.8
Phone no. [protected]

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Jun 28, 2018

Updated by sachinbandi I have booked railway ticket on 23.06.2018 through irctc. Portal I have paid through yes bank net banking. Due to NON AVAILABILITY OF seat TRANSACTION DROPPED SAME TIME ON 23rd JUNE 2018. Irctc portal says payment is SENT
TO Zaakpay PG on 23.06.2018. But cash not received in my bank a/ c. Please resolve this as soon as possible
Transaction Id. NET TXN: ZAAKPAY ZP56f4882102e73
Refund id [protected]
Refund bank Zaakpay PG DATE 24TH JUNE 2018
Refund amt 981.8
Phone no. [protected]

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Address: 741238

Website: www.irctc.co.in/nget/train-search

I have booked tickets by sbi debit card through zaak pay pg gateway (14/06/18). But at the time of final payment server error occurred and tickets was not booked but rs.2530 deducted from my account. And stil get no refund. I attached the screenshot of transaction details. So please solve this issue and refund my money. Please do see the screenshot for ful information about transactions.

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I had booked a ticket for ranikhet on dated 20 June, 2018. Due some problem in IRCTC app tickets were not made and payment of Rs 1055/- deducted from my account. It happened two times. And till now refund is not done by zaakPay pg.
In reference status payment shown is refund but not received in my account.

Please refund my payment.

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Address: Thane, Maharashtra, 421202

Dear sir/mam,
I booked train ticket In 11 june chiplun to madgoan.1510rs amount was deduct my account.but ticket is not booked.my transaction id is [protected].
Pls refund my mony urgently.
train no -12619
Train name -masygandha express.
When I m booking through paytam that time not coming that type issue.
Your customer care no is not responding. I m dail all nos but no any respond. So I request to u pls refund my amount. This method is very critical.😔😔😔😔😔. I attach my train transaction image. Look it.

+1 photos

Jun 27, 2018

Complaint marked as Resolved

My cell no 9967118826.

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Jul 07, 2018

Updated by Sanjay jadhav ss Dear sir/mam,
I booked train ticket In 11 june chiplun to madgoan.1510rs amount was deduct my account.but ticket is not booked.my transaction id is [protected].
Pls refund my mony urgently.
train no -12619
Train name -masygandha express.
When I m booking through paytam that time not coming that type issue.
Your customer care no is not responding. I m dail all nos but no any respond. So I request to u pls refund my amount. This method is very critical.😔😔😔😔😔. I attach my train transaction image. Look it.

refund my payment

Jun 27, 2018
My cell no [protected].

Jul 07, 2018

Updated by Sanjay jadhav ss Dear sir/mam,
I booked train ticket In 11 june chiplun to madgoan.1510rs amount was deduct my account.but ticket is not booked.my transaction id is [protected].
Pls refund my mony urgently.
train no -12619
Train name -masygandha express.
When I m booking through paytam that time not coming that type issue.
Your customer care no is not responding. I m dail all nos but no any respond. So I request to u pls refund my amount. This method is very critical.😔😔😔😔😔. I attach my train transaction image. Look it.

refund my payment

My cell no [protected].

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S

sumit143

from Mumbai, Maharashtra

Jun 28, 2018

i have booked ticket after caancellation i will not get my refund in my a/c.
so please refund my amount as soon as possible in my a/c.
Transaction id. [protected].
Pnr. no. [protected].
booked ticket on 23/06/18.
Cancelled ticket on 24/06/18
irctc refunded to zaakpay pg on 24/06/18
But i didnt get my Refund.

B

BilluBilal

from Chennai, Tamil Nadu

Jun 29, 2018

T ID : [protected]
From Mysure to Madurai
Amount 1250
Travel date : 08.06.18
I paid money through hdfc net banking. But taint ticket was not booked. But amount was debited in my account. Till date I didn't received that money. So please look in this matter and refund my money asap

refund my payment - Comment #3143014 - Image #0

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Dear Sir, On 23rd June I booked ticket for 11 july from New Delhi to Kanpur by POORVA Exp.on IRCTC website . The Amount Rs. 756.80/- is already deducted from my ICICI bank A/c. But Ticket not issued . My Booking ID is [protected]. My contact no. is [protected], & mail ID is [protected]@gmail.com. Pl. reply me asap.

Transaction ID are [protected], [protected], [protected] & [protected] as per IRCTC all failed transaction. but Amount is already deducted from my account. Payment status is pending from bank End., Transaction amount is Rs. 745/-, Failure Reason : no response from bank, Bank name : PayU Money
Thanks. ARUN KAPOOR

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Jun 30, 2018

Updated by arunkapoor64 I received payment to my account.

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I booked a train ticket (18/06/2018) in irctc through mobikwik (Zaakpay service)
Transaction is failed but money deducted from my sbi debit card
Irctc transaction id:[protected]
Train no:11019
Status: pending from bank end
Amount:rs 670

Bank transaction:-

Thank you for using your sbi debit card xx0369 for a purchase worth rs670.0 on pos[protected] at zaak epayment services txn#[protected]

Please refund the money as early as possible

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Jul 09, 2018

Updated by Rudra846 Money not refund to my account plzz refund it

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Hi,
I booked my ticket on 18 /06/2018 by debit card of sbi bank and when i book my ticket the transaction is failed but money is deducted from account
Irctc Transaction id :[protected]
Payment option used :-mobikwik(zaakpay)
Bank transaction id :[protected]
Refund amount:670
Konark express
Please refund the money as early possible plzz refund my account

Jun 27, 2018

Complaint marked as Resolved

I booked a train ticket(18/06/2018) in IRCTC through MobiKwik (zaakpay service) Transaction is failed but money deducted from my sbi debit card IRCTC transaction id:100001315505392 Train no:11019 Status: pending from bank end Amount:Rs 670 BANK TRANSACTION:- Thank you for using your SBI Debit Card XX0369 for a purchase worth Rs670.0 on POS 0023116100000000000 at ZAAK EPAYMENT SERVICES txn# 816911254154 PLEASE REFUND THE MONEY AS EARLY AS POSSIBLE

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I booked ticket using zaakpag amount debited from my account but i didn't receive ticket and verify that in irctc it is showing failed transaction in that they gave the reason showing no response from bank and i attached the details of mine tickets please find that and check refund for further process.

Thanks and regards,
Saravanan

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Address: Ernakulam, Kerala, 683556

Website: irctc.co.in

I was trying to make a train ticket booking on 6th june using zaakpay gateway. I was using my axis bank debit card/ netbanking for the same. An amount of 236.8 got debited but irctc showed as a failed transaction. While contacting the bank they are saying the payment was done successfully. Please do the need ful to refung my amount. Transaction no from irctc [protected]
Transaction reference from bank[protected]

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 30, 2018

Hi, thank you for reaching out. Please share us your registered contact number. We are here to help! Regards, Team Axis Bank.

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I made a payment on irctc for tickets booking on 12.06.2018 from my airtel payment bank. Balance deducted rs. 271.80
But tickets was not booked due to transaction unsuccessful. My irctc transaction no. [protected]
I contacted to airtel payment bank with transaction i'd[protected]. They told that balance was deducted successfully. Kindly check it and please refund my money.
Thank you.

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G

gcgs2013

from Gudivada, Andhra Pradesh

Jun 25, 2018

Transaction id[protected] on 26 May 2018, amount Rs.1170/-
Refund id [protected] amount Rs.810/-
This amount is refunded by irctc but not credited to my account. Please recredit the refunded amount to my account.

complaint regarding refund - Comment #3138114 - Image #0

T

theVishalKumar

from Thanesar, Haryana

Jun 25, 2018

I booked a IRCTC ticket on 11 June 18 by paying through payumoney. Then I cancelled the ticket. I received a mail from IRCTC that they've processed the refund but I'm unable to see it either in my bank account or in payumoney wallet.
Refund reference no:ZP56e56473a55e3

M

Meetali Save

from Mumbai, Maharashtra

Jun 26, 2018

I had book tickit on dated 23-06-18. But it's showing payment declined (image attached). But same amount is dedected from bank account (statement copy attached).

Kindly do the needful urgently.

complaint regarding refund - Comment #3139509 - Image #0

complaint regarding refund - Comment #3139509 - Image #1

V

Vidhan Jai

from Jabalpur, Madhya Pradesh

Jun 27, 2018

Refunded amount has not been credited in my account, but on IRCTC site current status justifies that amount has been credited in bank.But it has not been credited yet . As 21 days are finished, but amouny has not veen credited
Kindly Credit the Amount Immediately.

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Dear sir i have use on irctc payment on your merchant side my credit card i have i have ticket cancel but not credit my credit card balance i have send txn number
1 transaction id [protected]
Pnr - [protected]
30-aug-2017

Cancelled on 5 june of rupee 4220 zkpy refunded 06-june-2018

This amount is refund irctc but not credited my account
I have attached photo with this complain

+1 photos

Jun 23, 2018

Complaint marked as Resolved

done

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R

Rajargpta4

from New Delhi, Delhi

Jun 25, 2018

I had booked ticket and pay by zaakpay pg... On 22jun i had cancelled the ticket.. IRCTC refunded the amount but did not get in my credit cad... Please check and provide refund amount asap...

Transaction no : [protected].

Also find attachment for screenshot of refund details...

refund complaint - Comment #3138180 - Image #0

C

Cyber Hawk

from Chennai, Tamil Nadu

Jun 25, 2018

Refund id=[protected]

refund complaint - Comment #3138182 - Image #0

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I tried to book train ticket through your gateway in irctc app. My money is debited from my bank (state bank of India bank)a/c rs.1125(4 times)/-.but the ticket was not booked. Kindly refund my money as soon as possible.
Transaction ID [protected] dt. 15 june 2018. I tried a lot of talk with your customer care but none of the number can be reached please take immedited step to give back my money asaving soon as possible.THANK YOU

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Jun 22, 2018

Updated by Kapil kumar soni Sorry 1275 RS 4 times debited from my account

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T

thakorji

from Mumbai, Maharashtra

Jun 25, 2018

I have made payment, but it was not reflected TORRENT POWER LTD SERVICE NO. 1011821. Payment Ref: INB/[protected]/ZAAK ePAYMENT SERVICES PVT. LTD./ToDate:[protected].Amount : 2570.00still I haven't received any refund for the amount IN MY ACCOUNT. So please resolve the issue.

irctc refund not credited in bank account - Comment #3138146 - Image #0

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I have booked tickets by sbi atm card. But at the time of final payment server error occurred and tickets was not booked but 580rs deducted from my account. And i stil get no refund. I attached the screenshot of transaction details. So please solve this issue and refund my money. Please do see the screenshot for ful information about transactions
Transition id

+2 photos

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Jun 23, 2018

Updated by Ratnesh Sarswat Resolved😤

Jun 26, 2018

Updated by Ratnesh Sarswat My refunds not received sir, plz help to solve the problem

Jun 27, 2018

Updated by Ratnesh Sarswat My refunds not received sir, plz help to solve the problem

Jun 28, 2018

Updated by Ratnesh Sarswat My refunds not received sir, plz help to solve the problem

Jun 28, 2018

Updated by Ratnesh Sarswat 🙏🙏🙏🙏🙏🙏🙏please sir refund my amount

Jul 01, 2018

Updated by Ratnesh Sarswat Resolved

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P

pkfuntech (pktfunteck)

from Bhopal, Madhya Pradesh

Jun 22, 2018

Irctc refund through your bank but not received any amount in my account
Refund id - ZP56db63bab3d83

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Address: Jhansi, Uttar Pradesh, 284002

Sir I have booked train ticket on IRCTC app on dt.4-6-18 my amount Rs 3051.80 was debited from my bank but my ticket was not generated. IRCTC Tran.ID [protected]
Bank name-Zaakpay PG
State Bank Of India ref no.[protected]IGADQSSIG5
Amount Rs.3051.80
I have not received my refund Please refund my amount.
zaakpay not refund my amt plz help

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