Zaakpay.com Complaints & Reviews

Booked tatkal railway ticket from nizamudin delhi to margao goa on 17.05.18 due not confirmation same ticket was cancelled said that ammount is credited within 7 working days but till date not deposited

By checking cancellation history showing pending from bank, i also called my bank telling the same reason as third party bank is not credited..

Plz help in this matter also written mail to irctc happening the same no response.

I have booked one ticket on irctc app. Through your company online yesterday. I have completed all formalities but ticket has not been booked despite having deduction of rs. 1079 from my sbi saving account. The remark show that no response from bank end. Transaction id is [protected]. Pl. Look into the matter as i am paralysis patient. Thank you

I did transaction through irctc app using zaakpay options. They tickets were not booked but the money was deducted from my account twice. Later on it shows money has been refunded into zaakpay pg given
1. Transaction id-[protected]
2. Transaction id-[protected]
Please refund money back to my account as soon as possible.

I akhilesh kumar had tried to book a ticket through irctc app on[protected] but due to payment failure my ticket was not booked.
But the amount was debited from my account.
I am sharing you with my details as well as the screen shot of failed transaction details for your reference.
Txn i'd :- [protected]
Amount :- 4340
I request you to refund the amount to my account number [protected]
Ifsc barb0mundra

This with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 595.0 is not credited to my bank account.
Please do the needful as soon as possible.
The details are as below:-
Date of cancellation of e-ticket booking:20-may-2018
Refund processing date:21-may-2018
Refund amount:595.0
Refund reference no:zp8ada73c75863
Payment option used : zaakpay pg

I have booked ticket in tatkal quota on 20 may 2018 but transaction was failed due to non availability of seat and payment was completed through sbi debit card and payment gateway was mobikwik. Irctc says payment refunded on 20 may 2018 in zaakpay pg but not received in my bank till 25.05.2018. Sir, kindly resolve this problem as soon as possible
Refunded amount : rs. 430/-
Transaction id: [protected]
Refund id: [protected]
Bank reference no. : zp56c9cdb6230e6
Refund bank name: zaakpay pg
Refund date: 20th may 2018

Tr id [protected]
Pnr no.[protected]
Svdk to ndls
Cancellation date 18.05.2018
Cancellation amt.975
Refund id [protected]
Today i am not received my amt.
Please credit my cancellation ticket amount in my bank.
Bank name sbi/ac no.[protected]
Ifs code. Sbin0007691
Rakesh shatrughan singh
Thanks
Regards
Rakesh shatrughan singh
[protected]

Dear team

I booked a ticket in tatkal qota online and my ticket was not confirmed,
So, it got cencelled after chart prepared, but i did not get my money beck to me.
I mailed to irctc they are saying that they have processed the refundable but it didn't credit in my account. They also give me refund id. Zp8aae3042403
Transaction id. [protected]

Pls help me to get my refundable.

My contract number [protected]

I have booked tickets by sbi atm card. But at the time of final payment server error occurred and tickets was not booked but 220rs deducted from my account. Again i try to book same ticket from kathgodam to new delhi same error occurred. Again 220 rs deducted from my account. And i stil get no refund. I attached the screenshot of transaction details. So please solve this issue and refund my money. Please do see the screenshot for ful information about transactions

I reecived the message for refund from irctc but the amount has not credited by zakpay to my account.

Please find the message below for details :
(Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 465.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:28-apr-2018
Refund processing date:29-apr-2018
Refund amount:465.0
Refund reference no:zp56acdfbb8ab85
Payment option used : zaakpay pg)

I booked my train ticket from irctc app
But my transaction was failed 2 times and rs 1880 debited from my account so money not credited to my account
My both transaction id is - [protected]
[protected]
From irctc app current status showing money refunded but at your side money not credited to my account
So please solve my above issue as soon as possible

Hello team,
I had a failed transaction from irctc mobile app. I didn't get refund for my transaction. Please help to resolve. Details mentioned below.

As per irctc app, it is already refunded to payment gateway zaakpay pg.
Please find transaction details as per irctc.

Irctc transaction id: [protected]
Bank cheque/ref no:[protected]
Bank name: zaakpay pg
Train no / name: 12220/duronto ac exp
Transaction date:[protected]

I have booked irctc ticket via zaakpay using my icici netbanking but irctc refunded to zaakpay and i have not received the payment from zaakpay
Pls find the attachment.

Reply from irctc:

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 325.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:11-may-2018
Refund processing date:12-may-2018
Refund amount:325.0
Refund reference no:zp56be782d524ae
Payment option used : zaakpay pg

Regards,
Gowtham krishnaraj
Mob: +[protected]
Mail: [protected]@gmail.com

I have booked a ticket on 19 may 18 and it was in waiting list. It got cancelled and i have still not received the amount yet.
Refund id is [protected].
It's status shows refunded. Plz look at the problem and refund it to my bank account as soon as possible.
The transaction id is [protected].
Transaction date is 20 may 18.
Bank name zaakpay pg.

I had booked waiting list ticket with zaakpay gateway through my bank debit card when i cancelled it i did not get my refunded amount.

I saw "ticket refund history" displayed amount refunded and bank name zaakpay but i have booked ticket with my bank debit card.

I tried call irctc customer care given in irctc site but it is continuously playing engaged audio then sent en email also yesterday but till today not response.

It is almost 8-9 days when amount debited from my account.

Can you help me to sort out the problem.

Dear sir/madam,

I have cancelled my tickets (Pnr [protected] and [protected]) on 16th may 2018. Cancellation id generated as [protected] and [protected] and refund amount of rs 4220/- initiated. I haven't received the amount in bank account till date. The refund status shows 'amount credited to bank (Zaakpay pg) with reference number zp5676dd5fa9f90 and zp8a56c711bd28'. So please take this seriously.

Waiting for your reply.
Ph : [protected]

I had book my tatkal ticket on 12th may 2018 and because o[censored]navailibity of tickets I was unable to book the tickets but Rs 1365 is deducted from my SBI account. And I haven't got the refund into my SBI saving account. On IRCTC website it shows that they have refunded into the zaakpay. Kindly refund my Rs 1365 into my SBI saving account.
Refund ID:[protected]
Bank Refund Transaction ID:ZP56bfba241b5d3
Refund Amount: Rs.1365.0

PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 665.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:28-Apr-2018
Refund processing date:29-Apr-2018
Refund amount:665.0
Refund reference no:ZP56ab9c815ffb9
Payment Option used : Zaakpay PG

On Sun, Apr 29, 2018, 11:19 PM wrote:
Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 665.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:28-Apr-2018
Refund processing date:29-Apr-2018
Refund amount:665.0
Refund reference no:ZP56ab9c815ffb9
Payment Option used : Zaakpay PG

Normally the banks take time to process refund in
(I) For Net- banking/Wallets/Cash Cards transaction: 3-4 business days,
(II) For Credit Card/Debit Card transaction: 6-7 business days

You can also view status through “Ticket Refund History” under my Transaction tab in your IRCTC profile after login at www.irctc.co.in.

For any further assistance please feel free to contact us at our Customer Care No.:[protected],[protected], Customer Care email: [protected]@irctc.co.in.
******This is an Auto generated mail. Please do not reply.******

----
Warm Regards,
Customer Care
IRCTC Ltd.

Sir,
I have cancelled my non confirmed tatkal ticket pnr: [protected] from vijayawada to vascodagama on 14.05.18. Still the refund was not released to bank account. So revert with the status of refund. Around 10 days was over. Revert at earliest as possible.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1670.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:13-may-2018
Refund processing date:14-may-2018
Refund amount:1670.0
Refund reference no:zp8ace236d2d61
Payment option used : zaakpay pg

What is going on

Booked ticket on irctc using razor pay amount debited inr 4200 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic.
Kindly confirm.
The messagew recived from my bank as below:

Account * has been debited with 185.90 rs