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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

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140

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1305

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Zaakpay.com reviews & complaints page 50

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Address: Kolkata, West Bengal, 700031

I have booked a ticket for sukdeb sen pnr [protected] in waiting list for hwh mail 12809 dated 3rd may 18. As ticket has not been confirmed, you have refunded money by id [protected] on 4th may18. You have mentioned bank name zaakpay pg. But, my icici bank account has not been credited by refund amt rs 1605 as recorded by you. Kindly arrange for crediting my icici bank a/c. I am not having any zaakpay pg a/c.

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A

asgariij

from Chhota Udepur, Gujarat

May 15, 2018

Refund from irctc app shows credit to zaakpay .. How to get this refund in my bank account..

N

nareshchau

from Delhi, Delhi

May 17, 2018

I had booked ticket on[protected] but it got failed and money got deducted but ticket not booked.
I have not received my refund money till date.For your references transaction id.-[protected]
Kindly do the needful.

nareshchau's reply, May 12, 2018

I had booked ticket on 05-05-2018 but it got failed and money got deducted but ticket not booked.
I have not received my refund money till date.For your references transaction id.-100001255941879
Kindly do the needful.

K

Kundankumar Waghmare

from Patiala, Punjab

May 17, 2018

Please refund my eticket id no [protected] of 6/5/18 of amount of RS 1960 as early as possible

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Transaction i'd [protected] pnr[protected] pbr motihari exp (19269) jaipr-bth cancl. Dt-6/5/18 irctc status-refunded; refund id-[protected] book. Amt-2880 refund amt-2750 bank-zaakpay pg
Been 8 days amount not credited to acount yet. All other claims settled. Wanna to know the reason.
Manish
[protected]/[protected]
[protected]@rediffmail.com

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May 15, 2018

Updated by manishkguriya No resolution yet image attached for refrence

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A

Almas Akhtar

from Allahabad, Uttar Pradesh

May 15, 2018

Dear zaakpay,
transaction id...[protected] AMOUNT1260RS PLZ REFUND MY AMOUNT IN MY ACCOUN T OF SBI
...THANK YOU...

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Website: www.irctc.co.in

I had a railway booking on irctc app on 28 january, 2018. Total amount being 1610. I had cancelled the tickets on 22nd march, 2018 and it stated for a refund of rs 1230 through zaakpay pg which hasn't been refunded into my bank a/c yet. And their consumer care unit is always busy. There's been no response from them even after many emails and calls.
Refund reference : zp56d2b481f4f2

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May 09, 2018

uday101's response PNR: [protected]
Transaction Id: [protected]
S.No
RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1
580.0 REFUNDED [protected] 18-Apr-2018 Success Refund for Cancellation ZP560e4a109ccb9

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A

asgariij

from Chhota Udepur, Gujarat

May 15, 2018

Refund from irctc app shows credit to zaakpay .. How to get this refund in my bank account..

no ticket refund on irctc - Comment #3097373 - Image #0

M

melynamit

from Solan, Himachal Pradesh

May 15, 2018

I had canceled my tickects on 1st may bt still no refund is back from irctci t tooks almost 11 days.
PNR no is [protected]
cancelation id is[protected]
please help me.

no ticket refund on irctc - Comment #3097580 - Image #0

U

uday101

from Mumbai, Maharashtra

May 15, 2018

I have ticket cancel so refund not received in our account.
BANK RFND TXN ID ZP560e4a109ccb9

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Address: Nagpur, Maharashtra, 440015

Website: IRCTC

Dear sir
I used zaakpay payment gateway for booking train tickets on irctc and payment was made through sbi net banking. I had cancelled the tickets on 2nd may 2018 but till date i have not received the refund amount. Following are the details of the transaction as uploaded below in the image.
You are therefore requested to kindly refund the amount to my bank account at the earliest.
Thanking you
Girish aughade
Email girish. [protected]@gmail.com
Mob [protected]

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Hi team,

I had booked a tatkal ticket on 27th april 2018, as it was in waiting it got cancelled. I received a mail that i will be refunded 1425 rs on 30th april 2018 but till now i had not received any amount in my account.
Please find below the details for the same
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1425.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:29-apr-2018
Refund processing date:30-apr-2018
Refund amount:1425.0
Refund reference no:zp56accfbaed9e6
Payment option used : zaakpay pg

Please help me get a refund asap.

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Website: Zeekpay

Dear sir i have use on irctc payment on your merchant zeekpay for tatkal ticket on journey date 06/05/18 but the ticket not confirmed and ticket was cancelled my ticket id no [protected] and irctc said he is already refunded my amount of rs 1960/- on 08/05 18 but my amount is not reflected in my account irctc settlement id [protected] and bank rfnd txn no zp56b6dff7ed3a8 please refund as early as possible

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I was booking a train ticket on irctc portal on dated 12.05.2018 and i had done a transaction though your gateway. Amount of rs. 400 debited my account but ticket was not booked.
Details are as follows:-
Transaction id: [protected]
Date of booking: 12-may-2018
Payment status: payment failed
Bank name: zaakpay pg reservation status: not booked
Transaction amount:400

Bank transaction detials:-rs. 400 withdrawn from your a/c *004900 details: pos/d/zaak epaymen/[protected]. Tot bal:1333.21cr avl amt:- 1333.[protected]:07:03)

Kindly refund my debited amount.

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I had booked a ticket from the irctc mobile app. But the ticket was a waiting ticket in tatkal so when the charting was done my ticket get cancelled and the amount was proceeded for refund. For the payment i used my punjab national bank debit card. Now the app is showing that the refund was credited to zaakpay pg but till now i have not get my refund.
Kindly solve the issue and provide me my refund amount.

The transcation no -[protected]
Refund id -[protected]
Bank name-zaakpay pg

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May 27, 2018

Complaint marked as Resolved

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May 16, 2018

Updated by vivekpatel263230 complaint still not resolved

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I was book my irctc ticket with mobikwik through zaakpay payment gateway and after some reason i cancelled my irctc train ticket on[protected] and now i can see status is refunded in zaakpay pg. But i didn't received my refund amount in my bank account.

Pnr number : [protected]
Reference no : zp56acdda5ba665

Please resolve as soon as possible.

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This is to inform you that i was trying to book train ticket on 06.05.18 from bhubaneswar to tata by train no 12801 in 3ac but transaction failed and amount has been debited from my icici bank account. My refund money has been not credited in my account till date. I was using zaakpay option through net banking (Icici bank). Irctc transaction id is [protected]. Pnr was not generated. Please arrange to credit the amount rs 1130/- at the earliest.

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T

taj344

from Gaya, Bihar

May 18, 2018

Dear Sir,

Action is awaited from your end please arrange to refund the amount. Screenshot shot is attached for your reference.

refund of my failed transaction of irctc train ticket money rs 1130/- - Comment #3101012 - Image #0

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I have booked the ticket on 28th apr in tatkal and made the payment from zaakpay gateway via netbanking. My tickets are cancelled on 29th april and i still did not received the refund amount in my netbanking account, whereas irctc shows the status as refunded.

Details of irctc bookings are as below.
Reference to refund against pnr number [protected], an amount of rs. 2800.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:28-apr-2018
Refund processing date:29-apr-2018
Refund amount:2800.0
Refund reference no:zp56acdda5ba665
Payment option used : zaakpay pg

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Address: 396210

Website: www.consumercomplaints.in

Dear sir
I was booking a bdts to jsm on 12.04.2018 but the ticket was not booked and my bank account was debit by rs. 715. For the same time, if i complained to the web site of the zaakpay, then i dated 11.05.2018. A call was received from [protected] on this mobile number and i was asked how much of your ticket was deducted.
Please tell me your atm card number and is rs 4.999 from my account
Even though i was cut off, i request that i get my money back

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I had booked ticket on irctc connect app but got waitlisted tatkal hence cancelled it. Irctc has refunded the amount as per details below
Refund amount : rs 3340
Refund date: 28-april-2018
Refund status: amount credited to bank with reference number zp56acd00c1e37e.

The above refund amount has not yet been credited to my account as bank is telling they have not got any such amount.
Request to please refund my money

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As i got waitlisted tatkal ticket so i had cancelled it that moment only. Irctc has also given me reference number of refund amount i. E. 3340. The payment is through zaakpay but it has been now almkst 15 days after cancellation but i have not received the amount in my bank. My bank is telling that they have not received any payment hence my payment is pending with zaakpay. Request you to please release my payment.

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I had booked my tickets for native but due to change in plans i had canceled my tickets but haven't received any refunds yet.

Even have received a mail via irctc wrt zaakpay that the amount has been processed but it's not showing in my bank account.

Kindly refund the amount asap as it's been more than 10 days since i cancelled the ticket.

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 1345.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:07-may-2018
Refund processing date:08-may-2018
Refund amount:1345.0
Refund reference no:zp5674cadc9ae9c
Payment option used : zaakpay pg

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My waitlisted ticket booked on 27-april-2018 at irctc connect app through zaakpay portal was cancelled by me on same day i. E. 27-apr-2018. As per irctc connect app amount of rs 3340 has been refunded on 28-apr-2018 by reference no. Zp[ hidden] but till date it has not been credited to my account. Neither bank nor irctc are giving any reply as the amount is with zaakpay. Please help me in getting my money back.

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I booked a ticket at irctc connect app but got Waitlisted ticket and cancelled it on 27-Apr-2018 and as per irctc money has been refunded on 28-Apr-2018 but the money is till now not been credited in my account. The payment mode was by zaakpay. Irctc is also providing a refund reference number. Now neither irctc nor bank are entertaining my concern as the payment is pending from zaakpay.
Please help.

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I have booked railway ticket on[protected] through irctc app. I paid through pnb debit card. Due yo unavailability my ticket get cancelled . Irctc portal says payment is refunded on[protected] through zkpy. But no amount has been credited in my bank a/ c. the transaction details are attached below
Please resolve this as soon as possible... Plss help.

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May 27, 2018

Complaint marked as Resolved

Zaakpay.com customer support has been notified about the posted complaint.

May 12, 2018

Updated by vivekpatel263230 no money is refunded till now

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Address: Daman, Daman and Diu, 396210

Website: www.consumercomplaints.in

Hi,
I book an tatkal ticket, but due to seat not avaliable it get failed and amount is deducted from my bank account.
By mail communication from irctc. My amount will be refundable, now in current status on website it shows refunded to zaakpay pg
But amount is not refended to my bank account.
I have transaction [protected] on 12/04/2018
Ticket ID 178480
Please help me out and refund my amount...

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I had booked tatkal ticket through irctc connect app on 27-April-2018 but got Waitlisted ticket. The payment mode was by SBI netbanking through zaakpay channel. The ticket was cancelled at the same time. I waited for irctc normal wait time 3-4 day but amount was not received. Checked at irctc app the amount was refunded on 28-April-2018 but till date amount has not been credited in my bank. irctc app is now displaying the reference number of refund i.e. ZP[hidden for security]. Please help in geting return of my hard earned money.

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