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Updated: Feb 14, 2024
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Zaakpay.com reviews & complaints page 52

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B
bhattjigar92
from Anand, Gujarat
May 7, 2018
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Address: Bharuch, Gujarat, 392012
Website: api.zaakpay.com/CCAVENUE

Sir We would like to inform you that we have Taken A Loan Amount and Re-pay the Whole Amount of Rs.1949858/- to Bajaj Finance from your Payment Gatway on dated 07/04/2018 but Due Some mistake the Amount Transfer in Allready Closed Account instead of New loan Account. The Payment done In Partly Basis The Detail AS Follows.
1. ebanking:85907556/https://api.zaakpay.com/CCAVENUE Rs. 500000/-
2.ebanking:85907556/https://api.zaakpay.com/CCAVENUE Rs. 500000/-
3.ebanking:85907556/https://api.zaakpay.com/CCAVENUE Rs. 500000/-
4.ebanking:85907556/https://api.zaakpay.com/CCAVENUE Rs. 449858/-

The Problem is the Payment is Not Shown in Already Closed Account of Bajaj finance so Please help me to Provide Information Regarding Above Mention Subject
Zaakpay.com customer support has been notified about the posted complaint.
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    J
    jaffermaya
    from Chennai, Tamil Nadu
    May 7, 2018
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    Address: Kanchipuram, Tamil Nadu, 631501
    Website: refund amount not recevied

    Zaakpay.com — refund not availed till now
    Hi,
    A irctc ticket has been cancelled by them on '02 may 2018' due to seat unavailability, and the irctc has also refunded back the refund amount through `zaakpay pg`. The payment was made by me to book the tickets was through hdfc debit card which means i will be getting refunded on the same. But it has been a while i didn't receive back by money.

    S. No transaction id cancellation id refunded amount

    1. [protected] [protected] 380.0
    Zaakpay.com customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    I request you to share your account no. / customer Id, registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    Reply
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      D
      dhanamjai
      from Rajahmundry, Andhra Pradesh
      May 7, 2018
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      Address: 533103
      Website: IRCTC

      That i have cancelled 2 train tickets on 1 may the amount 1245 and 455 was debited from my bank amount at the time if ticket booking. After cancellation they have given refund amount of 1180 with id[protected] and 395 with id[protected] to zaakpay pg instead of giving credit to my bank from which was debited. All these transactions are done through logging through mobile. Please do the needful
      +3 photos
      Zaakpay.com customer support has been notified about the posted complaint.
      May 01, 2018
      Hashish pandey's response       I had booked a train ticket date 21 april 2018 from lalkuan to ghaziabad .but ticket hasn't confirmed irctc refunded my amounts but zaakpay hasn't did the same .transaction id [protected] while refund id [protected]
      May 01, 2018
      Vijay Raste's response       I am not getting my irctc yet as per attached image

      May 01, 2018
      Vijay Raste's response       I am not getting my irctc refund amount rs.1740 as per attached image

      May 02, 2018
      Mahendra Singh Beniwal's response       Sir mere khati me abi pesa nahi aayaaya hai mene 22 April ko ticket book kiya tha
      View replies
      Dear sir, I Siddaling Kattimani.
      I cancelled my train ticket on 27.04.2018 but still refund amount not credited to my SBI account.
      In irctc website it's showing that refunded but in account it's not credited.
      Kindly do credit in account as early as possible.
      Kindly replay me at [protected]@yahoo.com

      refund of irctc train tickets cancellation - Comment #3089197 - Image #0
      Reply
      On 1st may I booked a train ticket on IRCTC platform using ZKPY payment gateway but unfortunately the transaction was not successful and IRCTC had returned the money to ZKPY but they are not credited to my credit card yet.

      refund of irctc train tickets cancellation - Comment #3089377 - Image #0
      Reply
      Sir mene tatkal ticket ki tha usme merajendra seat waiting me tha would cancel jobs gaya hai mera pnr no [protected] hai refund id [protected] hai mere account abhi tak pesa nahi aaya hai transaction Id [protected] hai
      Reply
      Ashish pandey . I had booked a ticket from irctc but ticket has been cancelled but my refund was not reflected in my account plz do asap details from lalkuan to ghaziabad. Pnr no [protected] ranikhet express plz refund my amount.
      Reply
      My refund id is [protected] &
      My transaction id is [protected]
      & my pnr no. Is [protected]
      Plz refund my irctc cancelled amount
      Reply
      Below mentioned transection detail, it shows your had refunded amount on 1-5-2018, but still its not reflected in my account. kindly transfer amount immediate.
      TICKET ID [protected]
      30-Apr-2018
      CANCELLATION ID [protected]
      CANCELLED
      TICKET AMOUNT 2000.0
      REFUND AMOUNT1935.0
      BANK NAME:- ZKPY
      REFUNDED
      01-May-2018

      2ND TICKET

      TICKET ID [protected]
      30-Apr-2018
      CANCELLATION ID [protected]
      CANCELLED
      TICKET ANOUNT 2000.0
      REFUND AMOUNT 1935.0
      THOUGHT BANK - ZKPY
      REFUNDED
      01-May-2018
      Reply
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        S
        sakujha
        from Mumbai, Maharashtra
        May 7, 2018
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        Website: zaakpay pg bank

        I was booked a train ticked on irctc site on 4th may 2018, ticket didn't got booked due to failed transaction. However money got deducted form my hdfc bank account. Amount was deducted by payment gateway "zaakpay pg"

        Irctc failed transaction details are:

        Booking date:04 may 2018
        Transaction id: [protected]
        Payment status: payment failed
        Transaction amount: rs 3110.0
        Failure reason: payment failed
        Bank name: zaakpay pg

        I request you to kindly revert my hard earned money for failed transaction.

        Thanks,
        Sanjeev jha
        Zaakpay.com customer support has been notified about the posted complaint.
        May 01, 2018
        Mahendra Singh Beniwal's response         Sir uska refund id no [protected] hai zaakpay pg
        View replies
        I canceled my tatkal waiting ticket PNR [protected] on irctc rail connect app.. Its showing refund against id-[protected] to zaakpay PG dated 22 apr 18. It has not been credited to my bank yet.. KINDLY do some needful to credit this sum..
        Reply
        Sir mene 22 April ko tatkal ticket book kiya tha uska PNR NO [protected] hai uska waiting no 85 tha vo confirm nahi ho paya tha uska refund abi mere ac me nahi aaya hai
        Reply
        I Cancelled My Ticket In (IRCTC) On (21-Apr-2018) .But The Amount Is Not yet Credited InTo My Account

        Here Are The Details:

        Transaction ID [protected]
        Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:21-Apr2018
        Refund processing date:23-Apr-2018
        Refund reference no:ZP56a55414ab1d0
        Payment Option used : Zaakpay PG
        Reply
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          A
          AmlanNath
          from Kolkata, West Bengal
          May 5, 2018
          Resolved
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          Resolved

          Website: www.consumercomplaints.in/zaakpaycom-irctc-c1688435

          Hi,
          A irctc ticket has been cancelled by them on '27 apr 2018' due to seat unavailability, and the irctc has also refunded back the refund amount through `zaakpay pg`. The payment was made by me to book the tickets was through sbi mobbile banking, which means i will be getting refunded on the same. But it has been a while i didn't receive back by money.
          I am attaching the screenshot of the ticket, and would expect you to consider this as urgent and take actions asap.
          +1 photos
          May 30, 2018
          Complaint marked as Resolved 
          Got my refund in abount 1month of registerging the complaint
          Zaakpay.com customer support has been notified about the posted complaint.
          May 07, 2018
          Jitendra maddhesia's response           Dear Sir, I am payment irctc 27/04/2018 rs 2890 .irctc refund you 28/04/2018 .but that balance not clear my account now till..so please help me sir
          May 07, 2018
          Jitendra maddhesia's response           I have booked ticket in tatkal quota on 27th April 2018 but transaction is failed due to not seat avilable and payment completed i have paid through sbi Net banking card and payment gateway is mobikwik irctc says payment refunded on 28th april 2018 in zaakpay pg but not received in my bank plz resolve this.
          Transaction id: [protected]
          Refund id: [protected]
          Refund bank name: zkpay
          Refund date: 28th April 2017

          View replies
          Dear Sir, I am payment irctc 27/04/2018 rs 2890 .irctc refund you 28/04/2018 .but that balance not clear now till..so please help me sir

          refund not availed till now - Comment #3089180 - Image #0
          refund not availed till now - Comment #3089180 - Image #1
          refund not availed till now - Comment #3089180 - Image #2
          Reply
          Irctc cancelled refund amount not my bank account.

          Please refuded amuont.

          Thanks.

          refund not availed till now - Comment #3089326 - Image #0
          Reply
          Hi

          I have tried to book IRCTC Tatkal ticket twice. still the amount is not refunded . but from the IRCTC side the money is refunded .Please do the need

          Transaction refference

          1) IRCTC Transaction ID [protected]

          2) /IRCTC Transaction ID [protected],

          Please do the need AS SOON AS POSSIBLE
          Reply
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            K
            Kim elizabeth
            from Hyderabad, Telangana
            May 5, 2018
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            Address: Hyderabad, Andhra Pradesh

            I have outstanding amount of rs 741 in uber rides, i was paying through my debit card, i got a msg you have initiated a txn of inr at zaak epaym on icici otp was share.. So i complete the payment, rs741 was deducted from my account but my due in uber was not clear, please help... It's showing in my uber there was problem in yr payment option... I don't understand this, what is this zaak epaymt
            Zaakpay.com customer support has been notified about the posted complaint.
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              P
              Pspate
              from Ahmedabad, Gujarat
              May 5, 2018
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              Hello team, i had booked tiket from irctc mobile app. I didn't get refund for may cancelled ticket by irctc. Please help to resolve. Details mentioned below.

              Transaction id : [protected]
              Transaction date : 23-apr-2018
              Cancellationid /refundid : [protected]
              Refund. Amt () : 350.0
              Refund date by irctc : 24-apr-2018

              Regards,
              Priyakant patel
              [protected]
              Zaakpay.com customer support has been notified about the posted complaint.
              May 05, 2018
              Updated by Pspate               Dear team,

              I am priyakant patel. I had booked ticket on irctc portal through mobile app. But this ticket cancelled by irctc as i was in waiting list and no seat available with them.in my account on irctc portal, it is showing that thy have refunded, but not credited in my account yet. Please do the needful. Details mentioned below.

              Transaction id :[protected]
              Transaction date :30-apr-2018
              Cancellationid /refundid :[protected]
              Refund. Amt (): 475.0
              Refund date by irctc : 01-may-2018

              Thanks and regards,
              Priyakant patel
              [protected]
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                L
                Luvmaurya
                from Mumbai, Maharashtra
                May 5, 2018
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                Sir,
                I have made transaction using zaakpay & has cancelled the ticket. The refund amount which was initiated and completed by irctc has not yet reached to my account

                Ticket details
                Pnr. - [protected]
                Transaction id - [protected].
                Refund id - [protected].
                Cancelled date - 27th april 2018.
                Amount - 2785.

                Please request you to refund my money of cancellation
                Zaakpay.com customer support has been notified about the posted complaint.
                May 12, 2018
                Updated by Luvmaurya                 Its been 3 week now still my complaint have been not resolve
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                  M
                  Manu kumar jha
                  from Madanpur, West Bengal
                  May 4, 2018
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                  Address: 755019

                  Dear sir

                  I am booked one tatkal and ticket on 27/04/2018 date of journey 28/04/2018 but ticket are not confirm. But irctc refund amt to zaakpay

                  On 28th april i cancelled ticket but as present amt will be not refund in my account. Details will be mention on below.

                  1. Sealdah to darbhanga (Ganga sagar express 13185)
                  Pnr no:- [protected]
                  Trxn id:- [protected]

                  2. Sealdah to darbhanga (Ganga sagar express 13185)

                  Pnr no:- [protected]
                  Trxn id:- [protected]
                  Zaakpay.com customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir

                  I am booked one tatkal and ticket on 27/04/2018 date of journey 28/04/2018 but ticket are not confirm.

                  on 28th April i cancelled ticket but as present amt will be not refund in my account. Details will be mention on below.

                  1. Sealdah to Darbhanga(Ganga sagar Express 13185)
                  PNR NO:- [protected]
                  TRXN ID:- [protected]

                  2. Sealdah to Darbhanga(Ganga sagar Express 13185)

                  PNR NO:- [protected]
                  TRXN ID:- [protected]

                  cancel ticket amount not refund - Comment #3087527 - Image #0
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                    J
                    junnu2233
                    from Bengaluru, Karnataka
                    May 4, 2018
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                    Address: 560077
                    Website: irctc connect

                    My failed transactiion amount is not coming back amount=5560 irctc is showing refund successfull but my bank is not showing like that transaction id [protected], i booked on banglore to gauwahati 3ac train ticket on the connect irctc app but no refund is coming back booking dae 26-april-2018 and todays date 4-may-2018 please give me fast my deducted money amount back zaakpay payment gateway please... (See my screen shots)..
                    +2 photos
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                      S
                      Swarupa Nayak
                      from Bengaluru, Karnataka
                      May 3, 2018
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                      Address: Bangalore, Karnataka, 560087
                      Website: www.irctc.com

                      I have made transaction using zaakpay & has cancelled the ticket. The refund amount which was initiated and completed by IRCTC has not yet reached to my account. It has been a one month & couldn't find any movement from your side. Hope you will refund it as soon as possible.
                      Pnr no : [protected]
                      Transaction id : [protected]
                      Refund Id : [protected]
                      Refund amount : 4950/-
                      +1 photos
                      Zaakpay.com customer support has been notified about the posted complaint.
                      View replies
                      No body from zaakpay has reverted back. It is almost 1 month. Why they are not refunding money.
                      Reply
                      No body is picking up the call from customer care phone no +[protected]
                      Why the IRCTC people are allowing this kind of payment mode through this people's. It is almost 1 month no body is listening neither replying. Please help us how we will get our money.

                      Thanks
                      Swarupa
                      Reply
                      No body has responded till now from Zak pay. Is it a fake company or some fake aap guys?
                      Reply
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                        A
                        AMAN_123@
                        from Lucknow, Uttar Pradesh
                        May 3, 2018
                        Resolved
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                        Resolved

                        Hello sir

                        I received following mail from irctc but no amount has been refunded to my bank account
                        Dear customer,
                        We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1445.0 has been processed as per below details:
                        Date of cancellation of e-ticket/date of failure of e-ticket booking:25-apr-2018
                        Refund processing date:26-apr-2018
                        Refund amount:1445.0
                        Refund reference no:zp56aa4c3181ae0
                        Payment option used : zaakpay pg

                        Normally the banks take time to process refund in
                        (I) for net - banking/wallets/cash cards transaction: 3-4 business days,
                        (Ii) for credit card/debit card transaction: 6-7 business days
                        May 5, 2018
                        Complaint marked as Resolved 
                        No steps have been taken neither company has contacted
                        Zaakpay.com customer support has been notified about the posted complaint.
                        May 04, 2018
                        Updated by AMAN_123@                         No one has contacted me till now for this complain
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                          V
                          voldipz
                          from Mumbai, Maharashtra
                          May 3, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400706

                          Date of cancellation of e-ticket/date of failure of e-ticket booking:26-apr-2018
                          Refund processing date:27-apr-2018
                          Refund amount:2245.0
                          Refund reference no: attaches
                          Payment option used : zaakpay pg

                          Please refund my amount to the bank
                          I have made complaint also but nothing happened what i have to do please take the issue under your consideration and take a quick action on its resolution.
                          +1 photos
                          May 28, 2018
                          Complaint marked as Resolved 
                          Nothing, only refund done
                          Zaakpay.com customer support has been notified about the posted complaint.
                          May 03, 2018
                          Updated by voldipz                           Bank Account details
                          Bank name SBI
                          Account no.[protected]
                          IFSC SBIN0009828, Branch Babar
                          New IFSC CODE SBIN0005087, Nerul sector 20
                          May 03, 2018
                          Updated by voldipz                           We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 2245.0 has been processed as per below details:
                          Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:26-Apr-2018
                          Refund processing date:27-Apr-2018
                          Refund amount:2245.0
                          Refund reference no:ZP8aac1647134e
                          Payment Option used : Zaakpay PG
                          May 05, 2018
                          Updated by voldipz                           Please update the status
                          May 09, 2018
                          Updated by voldipz                           Please refund my money
                          May 09, 2018
                          Updated by voldipz                           Already 13 days gone
                          May 18, 2018
                          Updated by voldipz                           Hello,

                          Kindly update the status of Refund
                          May 25, 2018
                          Updated by voldipz                           Please refund my money
                          View replies
                          Please check the details attached..
                          Refund not recieved yet..
                          Do the needful asap and refund the amount.
                          Refund id from irctc is [protected]

                          irctc train ticket cancellation refund - Comment #3086229 - Image #0
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                            D
                            deepak991977
                            from Rudarpur, Uttar Pradesh
                            May 3, 2018
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                            Website: Zaakpay pg

                            Dear sir
                            The amount refunded by irctc had not been send to my bank aacount of these two transactions. While it shows the amount had been refunded in the irctc refund history tab. Following are the transaction ids

                            1. Cancelled ticket.
                            Transaction id - [protected]
                            Pnr [protected]

                            2. Failed transaction.
                            Transaction id - [protected]
                            +2 photos
                            Zaakpay.com customer support has been notified about the posted complaint.
                            View replies
                            Req sir
                            I have booked IRCTC ticket by me
                            PNR NO: [protected]
                            Transaction I'd is :[protected]
                            Refund rfresence no:ZP569a4bca33e78
                            So I want refund my trancfer [protected]@1295
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                              M
                              mdthekkath
                              from Mumbai, Maharashtra
                              May 3, 2018
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                              Address: Mumbai City, Maharashtra, 410206

                              I was trying to book a tatkal ticket to shoranur through mangala express on 24th april and the ticket was not booked and the money got deducted from account.

                              Noticed from irctc website they have refunded the money 25th april itself but till date i did not get the money back into my account.

                              Following are the details

                              Transaction id: [protected] train no./name: 12618/mngla lksdp exp date of booking: 24-apr-2018
                              Date of journey: 26-apr-2018 date of boarding: 26-apr-2018 date of arrival: 27-apr-2018
                              From: panvel (Pnvl) to: shoranur jn (Srr) boarding at: panvel (Pnvl)
                              Resv upto: shoranur jn (Srr) quota: tatkal (Tq) class: third ac (3a)
                              Payment status: payment settled bank name: zaakpay pg reservation status: not booked
                              Transaction amount:2025.0 no. Of adults: 1 no. Of children: 0
                              Ticket type:e-ticket
                              Zaakpay.com customer support has been notified about the posted complaint.
                              View replies
                              While booking Premium tatkal train ticket from IRCTC website my transaction got failed on 21st April 2018 but still I don't get any refund from zaakpay PG. Kindly process my refunds quickly

                              My Transaction ID:[protected]

                              non receipt of refund - Comment #3086192 - Image #0
                              Reply
                              Hello Sir/Ma'am I ordered some items worth 29, 458 through mdcomputers.in website transaction ID[protected] and the transaction failed at your gateway but the amount was deducted from my account, please look into the matter
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                                S
                                Shivraj Rajpoot
                                from Mumbai, Maharashtra
                                May 2, 2018
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                                Address: Ashoknagar, Madhya Pradesh, 473443

                                Hi i have cancelled 3 tickets in irctc rail connect app on 26-april-2018 and i have not received my refund amount in my bank account in irctc app i can see refund status as refunded on 26-April -2018 in ZKPY but not refund in my account so please check this issue in priority . And get the money refunded asap.

                                transaction id - [protected]
                                transaction date - 25/04/2018
                                cancellation id - [protected]
                                transaction type - cancelled
                                transaction amount - 4470
                                refund amt - 4275
                                refund status refunded in ZKPY thats no my account
                                +1 photos
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                                  V
                                  Vinodsesu
                                  from Chennai, Tamil Nadu
                                  May 2, 2018
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                                  Address: Chennai, Tamil Nadu

                                  I have not received refund for ticket i booked in irctc through zaakpay payment gateway on 24.04.2018. Refund amount has been send by irctc to zaakpay but I am yet to receive it. So please send the refund to my bank account as soon as possible. I have also attached the screenshot of my ticket details.
                                  My Ticket PNR - [protected]
                                  My refund ID - [protected]
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                                    S
                                    shahalam343
                                    from Mumbai, Maharashtra
                                    May 2, 2018
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                                    Address: Thane, Maharashtra, 400606
                                    Website: zaakpay Pg

                                    I have book ticket on irctc on 11 march 2018, and than i cancelled it on 29 april 2018 becoz the plan is shifted. And on next day i, e mean on 30 april 2018 the refund is intiated by irctc to the account zaakpay but not received to my account please check and resolve these as soon as possible.
                                    Below are the following details regading the transcation

                                    mob: [protected]
                                    transation id: [protected]
                                    refund amount : Rs .1150

                                    check below enclosure
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                                      devmjpru
                                      from Varanasi, Uttar Pradesh
                                      May 2, 2018
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                                      Address: 231225

                                      Date of cancellation of e-ticket/date of failure of e-ticket booking:25-apr-2018
                                      Refund processing date:26-apr-2018
                                      Refund amount:1245.0
                                      Refund reference no:zp56a7c83c76ff9
                                      Payment option used : zaakpay pg

                                      Please refund my amount to the bank
                                      I have made complaint also but nothing happened what i have to do please take the issue under your consideration and take a quick action on its resolution.

                                      Hopping to get quick and positive response.
                                      +2 photos
                                      Zaakpay.com customer support has been notified about the posted complaint.
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                                      Dear sir I was booked irctc tickets on 26 April 2018 through your agency it's cancelled on 27 April 2018
                                      Amount is 1135.00 irctc refunded but your not refund to my please refund to my account
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                                      Dear sir i have use on irctc payment on your merchant side my credit card i have i have ticket cancel but not credit my credit card balance i have send txn number
                                      1 [protected] 12-apr-2018 [protected] failed 185.0 zkpy refunded 13-apr-2018
                                      This amount is refund irctc but not credidt my account
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                                        S
                                        Suresh Adam
                                        from Bengaluru, Karnataka
                                        May 2, 2018
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                                        Refund money against cancelled ticket
                                        I had book a train ticket on dated[protected] via zaakpay gateway with my sbi debit card. On dated[protected] amount 1135.00 is refunded due automatic cancel of my ticket. But till date the amount is not credited in my account. Please refund my amount.

                                        Transaction i'd (Protected)
                                        Date[protected]
                                        Train name hampi express
                                        From munirabad to bangalore
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                                        Sir
                                        11th may 2018 ticket cancelled pnr number [protected]
                                        12th may 2018 ticket cancelled pnr number [protected]
                                        Refund not yet my account plz clear my problem as early as possible

                                        refund amount of ticket cancel - Comment #3097262 - Image #0
                                        refund amount of ticket cancel - Comment #3097262 - Image #1
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                                        Sir / madam
                                        I have paid an irtc journey transaction worth 405 through zaakpay Pg with PNR number [protected] on may 10 .since the ticket was cancelled and irtc notified me it's been credited to zaakpay Pg account but till now it's not yet credited back to my account .kindly address this issue and resolve it as soon as possible.

                                        refund amount of ticket cancel - Comment #3103182 - Image #0
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