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Zaakpay.com Complaints & Reviews

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1

Updated: Feb 14, 2024

Complaints 1445

Resolved

140

Unresolved

1305

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Zaakpay.com reviews & complaints page 55

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Address: Kamrup Metropolitan, Assam, 781026

Sir, i have done an irctc ticket cancellation on 15th march 2018 and the irctc website states that the amount is refunded to zkpy on 16 march 2018.
When i contacted to irctc representative, they said they had already refunded my amount to my bank account.in my bank account statement refund is not credited yet.
So please check the matter as soon as possible.

Refund id-[protected]
Refund date[protected]

+1 photos

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S

Shubhamism

from Beawar, Rajasthan

Apr 17, 2018

I tried to book a ticket on irctc app through your merchant website payment was failed and deducted and ticket was not booked ..where is my refund.
Transaction id is [protected]

refund not credited - Comment #3070389 - Image #0

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Dear team,

I have done an irctc ticket cancellation on 12th april 2018 and the irctc website states that the amount is refunded to zkpy on 14th april 2018.

It is yet to be credited in my bank account. Request your help to get the amount credited. The zaakay payment gateway customer care is also not answering any calls with a mobile number listed in public website.

Transcation id: [protected]

Request your help

Apr 20, 2018

Complaint marked as Resolved

The amount got credited in the bank account on 20th... I assume that it would take 6-7 days for money to get credited into the bank once it is refunded to ZAKY PG. I tried raising tickets in the mobikwit site too, but no response. I feel, ZAKY PG/MobiKwik must provide a customer care number for smoother experience

Zaakpay.com customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Maheshvj Thank You. Shall await for the updates from the team

Apr 18, 2018

Updated by Maheshvj Dear Team, Can you let us know how long it may take for resolution?

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C

ckvrajesh

from Thiruvananthapuram, Kerala

Apr 17, 2018

My irctc failed transaction no is. [protected] dt.11.04.2018. Rs.2355.00. The refund amount not yet credit in my account.
Please do the needful as soon as.

irctc ticket cancellation refund not yet credited - Comment #3070350 - Image #0

S

Shivendra Mohan khan

from Bhopal, Madhya Pradesh

Apr 17, 2018

PNR number [protected] and transaction ID [protected] and refund ID [protected]

But in my account 2075 not deposited

N

nareshcn

from Pune, Maharashtra

Apr 18, 2018

I have cancelled railway ticket PNR NO:[protected] on 19 Mar 2018 the amount Rs 1350/- has to be refunded to my acct however the same still not credited in my acct but IRCTC conformed that the same amount has already been sent to ur bank Refund ID : [protected]
In view of the above pl refund said AMT at the earliest pl

irctc ticket cancellation refund not yet credited - Comment #3072380 - Image #0

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Address: Chandigarh, Punjab, 160101

I booked e-train ticket via irctc using zaakpay of on 9th april 2018. Due to waiting list ticket will be automatically cancel amount refund.
Irctc transactions show that ₹2025 has been refunded but my account has not been credited with the refunded money yet.
Please look into it.
Train ticket for cdg to mfp

Refund reference no. Zp5693b8422ad90

Refund amount - ₹ 2025.0
Kindly credit it back to my account on time.

Zaakpay.com customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Anilchd I booked e-train ticket via IRCTC using zaakpay OF on 8th April 2018. Due to waiting list ticket will be automatically cancel amount refund.
IRCTC transactions show that ₹2025 has been refunded but my account has not been credited with the refunded money yet.
Please look into it.
Train ticket for CDG to MFP

Refund reference no.

Refund amount- ₹ 2025.0
Kindly credit it back to my account on time

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I have booked railways ticket on 05/02/2018 through irctc app. I have paid through sbi debit card. Irctc portal says payment is refunded on 02/04/18 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible.
Please look into it..
Train tickets for secunderabad to berhampur
Transaction i'd -[protected] (29/03/2018)
Cancellation i'd - [protected]

Zaakpay.com customer support has been notified about the posted complaint.

Apr 12, 2018

Dharuman m's response My transaction ID.[protected] not come from my account please ensure

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D

Dharuman m

from Noida, Uttar Pradesh

Apr 17, 2018

My transaction ID number:[protected] amount refunded than not come from my account please ensure

H

heerendar yadav

from Mathura, Uttar Pradesh

Apr 17, 2018

Date of cancellation: 31-03-18 & 5-04-18
Refund amount:570.0 & 450.0
Refund id:[protected] & [protected]
Payment Option used : Zaakpay PG

I didn’t receive the amount so far to my account. Please arrange refund immediately.

I was patiently waiting but no information so far. Tried sending a mail to customer care but no response...

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Address: Jammu, Jammu and Kashmir

I booked e-train ticket via irctc using zaakpay of on 9th april 2018.
I had to cancel it and applied for refund.
Irctc transactions show that ₹590 has been refunded but my account has not been credited with the refunded money yet.
Please look into it.
Train ticket for ndls to jat
Txn id [protected]

Booking amount ₹710

Refund amount-₹590
Kindly credit it back to my account on time.

Zaakpay.com customer support has been notified about the posted complaint.

Apr 14, 2018

Updated by Rehana56 Correction - zaakpay PG

Apr 14, 2018

Updated by Rehana56 Correction - it's not txn id
It's refund id

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T

thirugnam

from Delhi, Delhi

Apr 17, 2018

Dear sir i have use on irctc mobiwiki payment gatway to pay through City Union Bank internet banking. 775.6 detected from my account but its not received irctc. i attached the image below

refund of 590 not credited back to bank account - Comment #3070390 - Image #0

refund of 590 not credited back to bank account - Comment #3070390 - Image #1

A

Anil divya

from Eluru, Andhra Pradesh

Apr 17, 2018

I have cancelled two IRCTC tickets but money was not refunded THERE WAS SHOWN MONEY WAS REFUNDDED IN ZAAkPAY PG but I could not get till now. Let me know how can I get my money back?
I have attached details below kindly do favor as early as possible.

refund of 590 not credited back to bank account - Comment #3070413 - Image #0

refund of 590 not credited back to bank account - Comment #3070413 - Image #1

B

Bhanusekar M

from Chennai, Tamil Nadu

Apr 17, 2018

I have done a transition in irctc and my amount wasn't refunded till now
Transaction made on sunday 8 April id [protected] and on Thursday 12 April transaction id [protected]

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I had booked irctc tatkal ticket on 24 march 2018, after that ticket had booked tatkal waiting list so on that day i had been cancelled ticket, ticket cancellation charges had been applicable 60 rupees cancellation charges remaining amount had not be taken but your website had shown the amount could be credited on 26 march 2018. But there is no amount will not be credited in my account, so please consider my request

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I had booked a ticket through irctc on 15.02.2018 from kgp to ypr with transaction id [protected] and made the payment through zaakpay payment gateway. I had cancelled the ticket on 03.04.2018 with cancellation id [protected]. Irctc website shows that the amount has been refunded on 05.04.2018. However, i have not received the refund in my bank account till date. Kindly process the refund.

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I book two ticket which pnr no are [protected] and[protected].1 cancelled both ticket on[protected] at 18.04.54. But refund money not return in my bank account till today. Plese refund it in my bank account immediately. Total amount is rs.1000 (500+500). I booked my ticket through state bank of india lalganj branch (Branch code-01483) by my sb account. Please take care about my complaint.

Zaakpay.com customer support has been notified about the posted complaint.

Apr 19, 2018

Updated by babalal Please refund my amount as soon as possible.

Apr 23, 2018

Updated by babalal Dear Sir,

It is very sad to narrate that till today the refunded amount is not credited in my bank account.please give me guidelines to get my refunded money.

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I have booked ticket in tatkal quota on 25 mar 2018 but transaction is failed due to not seat avilable and payment completed i have paid through cub net banking and payment gateway is irctc app says payment refunded on 26 mar 2018 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy
Refund date: 26th mar 201

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N

nitishoct

from Agra, Uttar Pradesh

Apr 13, 2018

I made a booking on 24 march on irctc my transaction id is [protected] and my pnr is [protected] i cancel my ticket but refund amount doesn't credit into my account. My refund amount is 440 please solve this issue as soon as possible my refund id is [protected].

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Address: 800001

I had book my tickets through irctc from delhi to kota. I have not received the refund amount yet in my bank account. Cancelled my ticket on 07.04.2018 through irctc portal. Transaction id is [protected], refun reference number is no:zp56461eeca0455
Kindly address the issue as soon as possible. Refund is rs845 and it reads that amount has been refunded to zaakpay instead of my bank account...

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Address: Pune, Maharashtra, 411045

Website: Irctc.co.in

I booked my ticket on 31 march 2018 of worth rs 1950 but as irctc policy i will get 1820. But i haven't got any single penny from irctc still waiting for their response. Can you please look in this issue on high priority and let me know your concerns.
I attached the snap for your reference.
Please refund the amount as soon as possible. Please don't do it we worth our time and money. And provide hustle free transactions.

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I was trying to book tickets through IRCTC and made the payment via Zaakpay.. later transaction failed and money gor detected from account still not refunded.
Please find the below transaction details
Transaction no: [protected]
Train no: 17209
Booking date: 07 Apr 2018
Transaction amount: 2820.0
Bank name: Zaakpay PG
Please refund the amount as money got deducted from account.

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D

Dharuman m

from Noida, Uttar Pradesh

Apr 12, 2018

Transaction no: [[protected]]
Train no: 12625
Booking date: 29 mar 2018
Transaction amount: 1000.0
Bank name: Zaakpay PG
Please refund the amount as money got deducted from account.

Dharuman m's reply, Apr 12, 2018

Transaction no: [100001211020049]
Train no: 12625
Booking date: 29 mar 2018
Transaction amount: 1000.0
Bank name: Zaakpay PG
Please refund the amount as money got deducted from account.uhuq

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Address: Gautam Buddh Nagar, Uttar Pradesh, 495006

I had booked a ticket on irctc through zaakpay pg which was cancelled by me on 03/04/18. But the refund amount of 1510/- has not been received by now. The irctc reflects status as refunded but the amount has not been credited in my bank account. The pnr no. Of the said transaction is [protected]. Kindly refund my amount in my bank as soon as possible.

Regards
Tanu shree gavel

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U

Upalaksh Raj

from Noida, Uttar Pradesh

May 11, 2018

I have booked ticket through irctc . But it was cancelled . Due to unconfirmed
Cancelled date : 04/05/2018. It was refunded by irctc in bank name zaakpay PG . But it didn't refund in my debit card
Please sir refund me soon.

irctc ticket cancellation, refund amount not received - Comment #3094499 - Image #0

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Address: New Delhi, Delhi

I cancelled train ticket with pnr-[protected] on 07-02-18. Irctc informed be that they have refunded the amount rs.750/- on 21-02-18 vide bank rfdn txn id : zp5634132ef34af through payment gateway zaakpay. But refunded amount is not credited in my bank account till present date by zaakpay. Kindly give instruction to zaakpay for refund of amount in my bank account.

Zaakpay.com customer support has been notified about the posted complaint.

Apr 07, 2018

bajpaiamit1986's response Plz refund my payment my bank a/c .

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B

bajpaiamit1986

from Vadodara, Gujarat

Apr 10, 2018

Respected sir,
I wont to book train ticket ahmedabad to kanpur but trangection is fail and payment didecte my bank a/c so i requst plz refund my payment on my bank a/c
Thank you
Regards
Amit bajpai
M.[protected]

non refund amount of cancelled train ticket vide ticket pnr-2241596161 - Comment #3064004 - Image #0

S

Snow94

from Mumbai, Maharashtra

Apr 10, 2018

Dear,
I had cancelled my ticket on 27/03/2018,
Transaction ID : [protected],
Refund ID : [protected]

On Irctc App, it is showing that my money is refunded to you. Kindly give my refunded money to me asap.

P

perumalmech

from Delhi, Delhi

Apr 12, 2018

I have recharge (Rs 100) my Rail ticket wallet . your two time deduction 100
please return my amount

non refund amount of cancelled train ticket vide ticket pnr-2241596161 - Comment #3067067 - Image #0

க

கார்த்திக் நாகா

from Udumalaippettai, Tamil Nadu

Apr 12, 2018

My transaction ID: [protected]
tried to book a IRCTC ticket from Coimbatore to Chennai but hot failed, total amount 1045 deducted from my credit card, but not yet received back to my card. please do the needful to refund asap

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My transaction id :[protected]
date of cancellation : 24 mar 2018
cancellation id : [protected]

this is my irctc account date of journey 24 mar 2018 show above my transaction status are shown

but status showing defended amount had been credited but still my sbi account not required this amount so please kindly advised and credit amount to my account .i am waiting for minimum 2 weeks and the picture is taken and show to him

+1 photos

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N

Naaz Ali Khan

from Kolkata, West Bengal

Apr 10, 2018

Today morning I have placed an order on jabong through mobikwik and transferred Rs.1200 from my axis bank account but not received order confirmation and wallet is also empty. This should not be happen like this. Necessary action should be taken by your team to resolve this issue asap. Kindly guide me what to do?

S

Sachin daithankar

from Murbad, Maharashtra

Apr 11, 2018

I booked irctc ticket through internet bank through your getway i cancel my ticket and I Am not getting refund amount

D

drdipesh44

from Delhi, Delhi

Apr 11, 2018

I cancelled ticket on irctc on 31st March. Refund id is [protected]. PNR number was [protected]. Refund amount was 4845. But i didnot received money in my account. it shows money sent to Zaakpay PG. kindly send money to my booking account

S

Sankara Narayan V

from Chennai, Tamil Nadu

Apr 12, 2018

IRCTC HAS REFUNDED MY AMOUNT BUT Zaakpay.com HAS NOT CREDITED THE REFUND AMOUNT TO MY BANK ACCOUNT . SO PLEASE CREDIT MY REFUND OF RS 90 TO MY ACCOUNT

Transaction ID:[protected]
Cancellation ID:[protected]
PNR No [protected]

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Address: 627657

Website: Zaakpay

I had attempted booking a ticket on IRCTC portal using zaakpay get way on 27/03/18 amounting to Rs.795..The transaction was listed as ticket cancel and the amount has been refunded to zaakpay by irctc...but still it hasn't been credited to my SBI account the Internet banking of which had been using to make the payment. .I request you to please look into the matter at earliest it has been almost 2 week as of now..

Apr 9, 2018

Complaint marked as Resolved

Irctc ticket cancel amount refund 795 please amount my SBI bank

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S

Sonudararajan

from Palackattumala, Kerala

Apr 11, 2018

Irctc train ticket cancal not refund please amount refunded, ticket cancel date 27.03.2018 amount not refund please quik refund amonut

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I have booked rly. Ticket on 06/04/18 through irctc app. I have paid through sbi debit card. Due to some reason my rly ticketc fail transaction. Irctc portal says payment is refunded on 08/04/18 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible.

Transaction id.[protected]
Refund id
Refund bank zkpy dt 9.04.18
Refund amt 6000

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P

pshant23

from Gurgaon, Haryana

Apr 10, 2018

There is an unknown charge on mY Amex Card on 21/02/2018, 3769*******51009

H

Hemant Somkuwar

from Kolkata, West Bengal

Apr 10, 2018

I have booked ticket for 21.03.18 from Bilaspur to Howrah. It was cancelled on 19.03.18 at 21.54 hours. Till date refund is not credited in my account. Details are as below
Cancellation ID: [protected]
PNR no. [protected]
Amt to be refunded :1215
Payment mode : Allahabad Bank internet banking

P

Prempal86

from Lucknow, Uttar Pradesh

Apr 11, 2018

I have booked ticket PNR NO [protected] ticket has been cancelled refund id[protected] but not credit in my account my mobile number [protected]

S

Sankara Narayan V

from Chennai, Tamil Nadu

Apr 12, 2018

IRCTC HAS REFUNDED MY AMOUNT BUT Zaakpay.com HAS NOT CREDITED THE REFUND AMOUNT TO MY BANK ACCOUNT . SO PLEASE CREDIT MY REFUND OF RS 90 TO MY ACCOUNT

Transaction ID:[protected]
Cancellation ID:[protected]
PNR No [protected]

G

Gurkamal Singh Saini

from Chandigarh, Chandigarh

Apr 12, 2018

I have not gotten my amount of RS.2060/- refunded by IRCTC on 30 March, 2018. IRCTC shows amount has been refunded
To ZKPY on 30 March, 2018. Please refund my money back to my account. thanks

D

Dhandevi

from Ahmedabad, Gujarat

Nov 6, 2018

I cancelled ticket on 30/10/2018 but not credit amt in my account.

refund - Comment #3263997 - Image #0

D

Dhandevi

from Ahmedabad, Gujarat

Nov 6, 2018

Please credit amount in my account as soon as possible
For more details please find attached file

refund - Comment #3263999 - Image #0

D

Dhandevi

from Ahmedabad, Gujarat

Nov 10, 2018

Not answering

refund - Comment #3266237 - Image #0

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Address: Raigad, Maharashtra, 410210

Website: www.irctc.co.in

I had attempted booking a ticket on irctc portal using zaakpay getway on 27/03/18 amounting to rs.415... The transaction was listed as failed and the amount has been refunded to zakpaay by irctc... But still it hasn't been credited to my sbi account the debit card of which had been used to make the payment... I request you to please look into the matter at earliest.. It has been almost 2 weeks as of now.. I've already filed complaints with sbi customer support but no satisfactory response has been received from their end..

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Address: 813103

I was booking a train ticket on irctc portal on dated 02.04.2018 and i had done a transaction though your gateway. Amount of rs. 900 debited my account but ticket was not booked.
Details are as follows:-
Transaction id: [protected]
Date of booking: 02-apr-2018
Payment status: payment failed
Bank name: zaakpay pg reservation status: not booked
Transaction amount:900.0

Bank transaction detials:-
Othpg 638239 zes*https www irctc conew delhi

Kindly refund my debited amount.

Apr 23, 2018

Complaint marked as Resolved

I have got refund amount

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A

Albert Nichole

Apr 10, 2018

Attached my two tickets
Not refunded

failed transaction during ticket booking on irctc portal - Comment #3064062 - Image #0

V

Vishalkapoor

from Delhi, Delhi

Apr 10, 2018

I cancelled my ticket on 27 march 2018 and irctc has refunded my ticket throgh zaakpay and i haven't yet recieved the refund of 2340 RS in my bank account please kindly help in the refund pls!

S

Snasirbhai

from Mandal, Gujarat

Apr 10, 2018

I have book for tatkal ticket but ticket is waiting list as soon as I am a cancel my ticket but my refund is not credit in my account so please give me my refund in my account
Thanking you

D

Durga shiva sai

from Vaikam, Kerala

Oct 5, 2018

I have try to book tatkal ticket in irctc but due to some error ticket has not been book but amount of 415rs has been deducted from my indian bank account.In irctc it was saying that amount has been refunded to zaakpay bank.kindly refund my amount quickly it was already 20day till now and i am complaining this 2time but it was still not resolved...Resolve it quickly
Transaction id-[protected]
Booking date-15-sep-2018
Refund amount-415
Payment status-failed

failed transaction during ticket booking on irctc portal - Comment #3230868 - Image #0

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I had booked a ticket through irctc with transaction id [protected] and made the payment through zaakpay payment gateway. I had cancelled the ticket on 19.3.2018 with cancellation id [protected]. Irctc website shows that the amount has been refunded on 22.3.2018. However, i have not received the refund in my bank account till date. Kindly process the refund.

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Apr 05, 2018

Imran Ayan's response NOT SECURE

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I

Imran Ayan

from Dehra Dun, Uttarakhand

Apr 10, 2018

[protected] 22-Mar-2018 [protected] CANCELLED 2100.0 405.0 ZKPY REFUNDED 24-Mar-2018

V

Vishalkapoor

from Delhi, Delhi

Apr 10, 2018

I cancelled my railway bookings on 27 march 2018 and the refund of 2340 has not been refunded to my account please kindly help

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