Zaakpay.com Complaints & Reviews

I have tried to renew my season ticket through UTS app on 26/03/2018 using my UPI virtual id [protected]@upi for Rs.500/- (transaction id[protected] and on 02/04/2018 using phone-pe virtual id [protected]@ybl for Rs.185/-( transaction id[protected]. Both the transactions are successful and the money was debited from my bank account. But the ticket was not renewed. Both the time the UTS app shows a message like ticket not booked, the amount will be refunded to your account with in 5-6 days. When I Contact the UTS Customer Care on 05/04/2018 they send me the following replay

"Dear Customer,

On verifying your UTS mobile account, it is showing nil transaction in your recent ticket details option. That means the two transactions which you have done are failed transactions. In that case, the transacted amount if debited from your account through netbanking/UPI will reflect back within 15 days by automatic reconciliation process. "

But till now no refund was made to my account. Please make necessary arrangement to refund my money

Hi,
I book an tatkal ticket, but due to seat not avaliable it get failed and amount is deducted from my bank account.
By mail communication from irctc. My amount will be refundable, now in current status on website it shows refunded to zaakpay pg
But amount is not refended to my bank account.

Please help me out and refund my amount.

I was booked ticket on 09/04/2018 pnr:[protected], but ticket not confirmed, so i was cancelled my ticket, money deducted from my account rs:2550/-

Irctc showing money refunded rs:2420/-, but money not credited to my account till now.
Refund id :[protected]
I am checking my account statement but money not credited.
You are requested to refund the money as soon as possible
Please refund money.

I was booking ticket on 11/04/2018 but booking failed and ticket not booked and money deducted from my account.

Irctc showing money refunded but money not credited to my account till now.
Refund id [protected]
I am checking my account statement but money not credited.
You are requested to refund the money as soon as possible
Please refund money.

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 620.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:20-apr-2018
Refund processing date:21-apr-2018
Refund amount:620.0
Refund reference no:zp56a2d08460df1
Payment option used : zaakpay pg

My refund regarding irctc transaction id [protected] was processed for refund on april 12th, 2018. It was notified to me that the refund would be credited to my bank account within 3-4 business days but i still haven't received my refund. The zaakpay reference number regarding the refund is zp[protected]a3.
I kindly request you to check into the matter, thank you.

Respected madam,
I paid 3667/- rs. Emi of bajaj finance from my bank of baroda account through zakpay.com on 22/04/2018 at 3:30pm.. Amount already deducted from my bank account but emi not paid to bajaj finserve..
So plz i request you to amount deducted from my account will refund in my bank account
Following detail:
Transction i'd:zp56a6ceda548fd
Mobile number:[protected]

Email i'd:[protected]@gmail.com
Bank account no:[protected]

I had tried to book a train ticket on 16.4.18 through irctc app and zaakpay gateway.
The payment was deducted from my card account, but the same was not credited to irctc and ticket was not booked.

Requesting zaakpay to credit the amount to my account immediately and oblige.
You can contact me on [protected]@rediffmail.com or provide me with your mail id to give all the details.

Jio recharge not done but
Money 399 remove from debit card through mobikwik provide link zaakepayment link to recharge sir plz refund my money becouse recharge not done on this [protected] plz.
Sir i recharge 399 jio number [protected]
Via mobikwik link provide gateway payment with zaakepayment through debit card and money cut from card and recharge is not done so sir request you plzzz forward my money

Railway refund not received my bank a/ c
I have booked railway ticket on[protected] through irctc app. I paid through sbi debit card. Due to some reason my railway i had to cancel my ticket on[protected] itself. Irctc portal says payment is refunded on[protected] through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible... Plss help.

Transaction id :-[protected]
Refund id :-[protected]

Dear sir i have use on irctc payment on your merchant side my sbi net banking i have ticket cancel but not credit my bank account so please solve this problem...

Transaction id - [protected]
Pnr no. - [protected]
Refund amount - 1460.00
Refund id. - [protected]

From - vikram singh parihar
Bank - state bank of india
Account no.- [protected]
Ifsc code - sbin0000377

Jio nu [protected] recharge not done but
Money 399 remove from debit card through mobikwik provide link zaakepayment link to recharge sir plz refund my money becouse recharge not don on this [protected] plzzzzzz.
Sir i recharge 399 jio number [protected]
Via mobikwik link provide gateway payment with zaakepayment through debit card and money cut from card and recharge is not done so sir request you plzzz forward my moneyyyy.

I have done the ticket booking yesterday via irctc app. The payment was successfully done but the tickets are not released/created.

Request you to please refund the amount the sum of rs. 480.

Please investigate on this issue asap and let me know if you need any more information from me.

Attaching the failed transaction file for your reference

I tried to book a ticket but it got cancelled however money got deducted from my account.
Please redund the money, I have an urgency at my home I really need the money right now
The necessary details regarding to the refund are -
Refund id - [protected]
Transaction date - 19 April 2018
Please refund the money soon
It's a request
My money should be refunded very soon.
Really disappointed with the service

I tried to booked tkt from irctc but ticket was not booked but rs 4110 deducted from my account. Still amount is not credited back in my account. Transaction was done on 15th april 2018.

Reference id bank: inb/[protected]
Irctc transaction id : [protected]
Train : suvidha express (82356)
Payment failed
Bank name: zaakpay pg
Transaction amount : rs 4110
Class 3a, adults 2
Booking date : 15 april 2018
Status : not booked

Please refund and send back the amount to my bank so that it can be credited to my account.

I am being charged incorrectly from past 2 months (March 2018 and april 2018) for rs 39.42 for a payment towards zaakpay which i have never made.
This payment is done using my debit card.
Can you please provide me more details for this transaction or refund the same if it is charged incorrectly.
Kindly let me know incase you require more details from my end.

Transaction id: [protected] train no./name: 12878/ndls rnc g rath date of booking: 16-apr-2018
Date of journey: 17-apr-2018 date of boarding: 17-apr-2018 date of arrival: 18-apr-2018
From: new delhi (Ndls) to: mughal sarai jn (Mgs) boarding at: new delhi (Ndls)
Resv upto: mughal sarai jn (Mgs) quota: tatkal (Tq) class: third ac (3a)
Payment status: payment settled bank name: zaakpay pg reservation status: not booked
Transaction amount:1070.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket


Money is refunded by irctc but not credited to bank

My IRCTC booking failed but the money was deducted from my account.The reference no. regarding my refund is ZP[protected]a3. From the number of complaints i have come across regarding the company "Zaakpay", I think it is safe to assume that this company is not the best payment gateway as they have been advertising themselves to be. Get your act together, Zaakpay.

I got this mail about my cancelled ticket but refund is not received

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 3290.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:14-apr-2018
Refund processing date:15-apr-2018
Refund amount:3290.0
Refund reference no:zp568f024e2096a
Payment option used : zaakpay pg

Please recheck and refund as soon as possible

I was trying to book takkal tickets through irctc app and made the payment via zaakpay but the transaction failed and the ticket not booked but the money got detected from my account still not refunded.
Please find the below transaction details
Transaction no:[protected]
Train no: 11028
Booking date: 12 apr 2018
Transaction amount: 1370
Bank name: zaakpay pg
Please refund the amount as money got deducted from account.