Zaakpay.com Complaints & Reviews

After cancelling my train ticket in irctc, the refund amount was refunded to the bank zaakpay.
In the status, it shows the amount was already refunded but i didn't get any amount in my bank account.
Transaction details of the ticket:
Refund id: [protected]
Bank name: zaakpay
Refund amount: 975
Transaction id: [protected]

Please resolve this issue asap.

I have booked tickets on 4 apr 2018. I have paid through sbi net banking and payment gateway is mobikwik. Irctc says payment refunded on 5 apr 2018 in zaakpay pg but not received in my bank, please resolve this as soon as possible.

Transaction id: [protected]
Refund id: [protected]
Refund bank name: zaakpay pg
Refund date: 5th apr 2018
Refund amount: 1360

Date of cancellation: 04-apr-2018
Refund date: 05-apr-2018
Refund amount:1360.0
Refund reference no:zp567d87de101a2
Payment option used : zaakpay pg

I didn’t receive the amount so far to my account. Please arrange refund immediately.

I was patiently waiting but no information so far. Tried sending a mail to customer care but no response...

I had tried to book ticket on 24th march using my id selvadason from chennai to bangalore and the transaction number s [protected] and the payment has failed and also ticket not booked. While checking in irctc the refund of rs.720 has been refunded on 26.03.18 itself and i used zakpay gateway only. But my account not yet credited. So check and refund the funds

Date of cancellation: 20th march 2018
Date of refund: 22 nd march 2018
Refund amount : 1130
Refund reference no: zp564ec62a5cd00

Payment option used: zaakpay pg

I didn’t receive the amount so far to my account. Please arrange refund immediately.

I was patiently waiting but no information so far. Tried sending a mail to customer care but no response.

Irctc has refunded my amount but zaakpay.com has not credited the refund amount to my bank account. So please credit my refund of rs 420 to my account

Transaction id:[protected]
Cancellation id:[protected]
Pnr no [protected]

I have cancelled two tickets on IRCTC website on 26th March 2018 and IRCTC has refunded the payment to Zaakpay Service desk but the money is still not refunded to my account.

The transaction details are as follows,

Transaction id:- [protected] and Cancellation id:- [protected]
Transaction ID:- [protected] and Cancellation id:- [protected]

Refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2700.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:20-mar-2018
Refund processing date:22-mar-2018
Refund amount:2700.0
Refund reference no:zp56648f74a9904
Payment option used : zaakpay pg
The above mentioned amount is not yet credited in my account so far. So please look into the matter and refund the amount immediately.

Team,

The refund amount of Rs.4970/- against cancelled IRCTC train ticket on 25th March'2018 was credited in ZaakpayPG vide Refund ID- [protected] instead of my SBI A/c no- [protected] from where it had been debited at the time of booking.

Requesting you to credit the amount in above mentioned SBI A/c immediately.

Regards,
Vikash Chandra

I cancelled tickets 4 times from irctc and every time the refund amount was credited to zaakpay pg but not my bank account from where i paid the booking amounts.

Kindly make arrangements to refund back the amounts into my bank account. I'm sharing the cancellation details of the 4 transactions:

1) date of cancellation of e-ticket/date of failure of e-ticket booking:25-mar-2018
Refund processing date:28-mar-2018
Refund amount:125.0
Refund reference no:zp[protected]acf
Payment option used : zaakpay pg

2) date of cancellation of e-ticket/date of failure of e-ticket booking:25-mar-2018
Refund processing date:28-mar-2018
Refund amount:1315.0
Refund reference no:zp56230e8641e3e
Payment option used : zaakpay pg

3) date of cancellation of e-ticket/date of failure of e-ticket booking:26-mar-2018
Refund processing date:28-mar-2018
Refund amount:240.0
Refund reference no:zp[protected]acf
Payment option used : zaakpay pg

4) date of cancellation of e-ticket/date of failure of e-ticket booking:26-mar-2018
Refund processing date:28-mar-2018
Refund amount:2795.0
Refund reference no:zp56230e8641e3e
Payment option used : zaakpay pg

Cancelled transaction details

Transaction id:[protected]
Pnr no [protected]

Train no./name:19262 / kochuveli exp
Date of journey:16-mar-2018
Class:second ac (2a)

Date of cancellation:16-mar-2018 16:54:57 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 vidya bhushan 37 male cancelled 16-mar-2018 16:54:57 hrs

Dear Sir,
As per irctc website the details are as below:-
Transaction Id:[protected] & [protected] and transaction date:21/03/2018 Cancellation /Refund Id:[protected] & [protected] Bank: ZKPY Refund status:refunded, Refund Date:22/03/2018 but till today the amount is not credited in my SBI account.

Please do needful.
Regards
Biswanath Das
Mo:[protected]

I have booked rly. Ticket on 24/03/2018 through irctc. Portal i have paid through sbi . Due to some reason my rly ticketc cancelled on 24/03/2018. Irctc portal says payment is refunded on 26/03/2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
pnr [protected]
t id [protected]
Refund id [protected]
Refund bank zkpy dt 26/03/2018
Refund amt 8230/-
Phone no.[protected]

I tried to book tickets from Chennai to Vijayawada using my Hdfc credit card. I have given all the details and even entered the OTP. But the tickets were not booked and an amount of Rs.1177.25/- has been debited from my credit card. The payment status is showing as " Payment Settled" and failure reason as "Unable to perform transaction. Please try later". Still now the amount has been not credited to my credit card. Please do the needful ASAP. Txn ID is [protected].

I paid on irctc using zaakpay. I cancelled that ticket and irctc has refuned that amount . But it has not been transferred to my account. The refund amount was 1595.00 rupees.My Canceled PNR is [protected] The transaction id was dhiraj_bbm. I want u to immediately look into it and return my refund as soon as possible.Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 1590.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:22-Mar-2018
Refund processing date:24-Mar-2018
Refund amount:1590.0
Refund reference no:ZP565baa6986f9c
Payment Option used : Zaakpay PG

I was trying to book a irctc ticket from bangalore to madurai. The ticket was not booked due to the error stating that "passenger not in same coach" but amount got deducted from my account. The refund has sent to zaakpay pg bank instead of my account. The transaction has failed for thrice.
Transaction id : [protected],
[protected], [protected]

I booked a ticket online from irctc website using sbi online banking.

Therafter, i cancelled that ticket from irctc. I got the message a few days leter that the refund amount ₹1125 has been transferred to zaakpay pg account and not to my bank account.
Following are the relevant details:

Pnr number [protected] /

Irctc transaction id [protected]

Refund processing date:22-mar-2018
Refund amount:1125.0

Refund reference no:zp566d2c959ea0b

Payment option used : zaakpay pg

Please help me get my money back.

I will never use mobiqwik again as payment option. The experience has been horrible.

Thanks a lot in advance.

I had book my tickets through irctc from bangalore to patna. I have not received the refund amount yet in my bank account. Cancelled my ticket on 23.03.2018 through irctc portal. Transaction id is [protected] cancellation id is [protected]
Kindly address the issue as soon as possible. Refund amount is rs 3110 and it reads that amount has been refunded to zaakpay instead of my bank account...

Hi team,

I booked a railway ticket online for 6 passengers from irctc (Pnr : [protected]) on 20th feb using hdfc netbanking on zaakpay gateway.

The reference on my bank statement is zp5659ebfea409c/zaakindiarailwaysca debited on 20th feb, amount is inr 6455.90

I cancelled 3 passengers on 23rd feb (Cancellation id : [protected]) and the remaining 3 passengers on 26th feb (Cancellation id : [protected])

I was to receive 2 refunds of inr 2655 each.

However, i received just one refund on 28th feb. The reference on my bank statement is ref-zaakindi-ebfea409c, credited on 28th feb, amount is inr 2655

Please can you check with the gateway provider and help me get the remaining refund of inr 2655

Regards,

Santanu biswas
+91 [protected]
+91 [protected]

On 27/03/2018 i booked ticket in irctc with my sbi net banking and payment on zaakpay the transaction was failed and i check the status in irctc the amount was send to zaakpay bank account but not credited to my sbi account and i inform yesterday to zaakpay complaint registration there was no reply to me what about my money its credit or not to my account please reply me fast and the details are transaction id no : [protected] date 27-march-2018 refund id [protected] cancelled amount 525.0 and reply me how i get my money the customer care number also not working with in 24 hours i want the reply or reason about my money

Failed transaction number : [protected] transaction date 27-march-2018 refund id [protected] refund and cancelled amount 525.0