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Updated: Feb 14, 2024
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Zaakpay.com reviews & complaints page 53

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S
Srikumar Gopalakrishnan
from Coimbatore, Tamil Nadu
May 2, 2018
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Address: 629852

I booked a ticket through irctc under tatkal on 24/04/2018 in train number 12634 from nagercoil to chennai. Due to non availability of the requested seats, booking was not made. When contacted the irctc, i was informed that the payment of rupees 2790/- has been already settled vide transaction id [protected]. (Bank zaakpay pg) but till date the amounts is not credited in my sbi account. Please do the needful. Dr srikumar.
Zaakpay.com customer support has been notified about the posted complaint.
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Dear sir I booked my ticket with online banking icici with irctc

My refund not credited in my bank plz help

My transaction id is [protected] and my
Refund id is [protected]

Thanks and regard
NIRa kashyap

irctc refund dr srikumar - Comment #3084254 - Image #0
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I cancelled e-ticket having PNR number [protected] on date 3rd April 2018 and transaction ID is [protected]
Refund id is [protected], the refund amount of RS 3900/- has not been credited to my SBI bank account till date.
Do the needful at the earliest. thanks
Reply
I made a transaction on Irctc website but ticket got cancelled and amount refunded to ZKPY.
I want my money to be refunded in my bank account.
Transaction ID is [protected]
Reply
I have booked a ticket on12th of april 2018 .Transaction id-[protected] booking of ticket is failed but the amount has been deducted from my bank account and failure reason is payment failed, bank name is Zaakpay.The amount deducted is rs.1740. please take some action and refund the amount as soon as possible.thank you
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    D
    Dibyz
    from Bhubaneshwar, Odisha
    May 2, 2018
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    I had book a train ticket on dated 24 apr 2018 via zaakpay gateway with my icici debit card. On dated 27 april, amount 1155.00 is refunded due to auto cancel of my ticket. But till date the amount is not credited in my account. Please find below details :
    Transaction id - [protected]
    Cancellation refund - [protected]
    Refund amount - 1155.00
    Refund date - 27-apr-2018
    Zaakpay.com customer support has been notified about the posted complaint.
    View replies
    I have booked an irctc ticket on 26 of april and then cancelled it.an amount of Rs.2635 has been refunded by irctc to zaakpay.and its status( irctc status) is showing refunded to bank.but this amount is not yet refunded to my bank account yet.kindly refund my money to my bank account.i am attaching transaction details.kindly see below

    refund money against cancelled ticket - Comment #3084249 - Image #0
    Reply
    Refund amount not received
    My tickets photo see...
    My refund is 1300rs send my account.
    More my tickets ditel in photo...

    refund money against cancelled ticket - Comment #3084274 - Image #0
    refund money against cancelled ticket - Comment #3084274 - Image #1
    Reply
    My complaint id no.1933696 pl. Solve complaint soon.
    first done complaint 22- apr- 2018
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      R
      Rcs000
      from Noida, Uttar Pradesh
      May 1, 2018
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      To whom it may concern
      I have made transaction using zaakpay and has cancel the ticket but money not received in my account yet
      Booking date was 20 april 2018
      And cancel date was also 20 april 2018
      Amount was detected 1710
      And refund amount are showing 1590 in irctc app..

      Kindly response
      Mobile no. [protected]
      Email id = rs[protected]@gmail.com
      Zaakpay.com customer support has been notified about the posted complaint.
      View replies
      Sir Maine tickets book ki thi jiska transaction failed ho gya tha .but mere credit card se balance deducted ho gya tha .
      Jo abhi tk account Mai WaPS nhi aaya
      Transaction I'd - [protected]
      Train no . 12571
      Amount 2882.23
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        N
        Nishant Dasgupta
        from Vadodara, Gujarat
        May 1, 2018
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        Address: 396230

        Please do the refund for the cancelled irctc ticket.
        Cancelled date: 25/04/2018
        Refund id: [protected]
        Refund amount: 1820/-
        Payment date: 25th april
        Name : nishant dasgupta
        A/c no: [protected]
        Ifsc code: barb0ghanso (5th character is zero)

        Please do the needful as soon as possible
        Regards,
        Nishant dasgupta
        Nish. [protected]@gmail.com
        +1 photos
        Zaakpay.com customer support has been notified about the posted complaint.
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        I have booked tatkal ticket from trichy to ernakulam Junction through eticket. I have paid the amount of rupees 385.. i have got waiting list ticket . it automatically get cancelled but i havent received my amount of rupees . Please consider my problem and solve it.
        Transaction id;[protected]
        Refund id:[protected]

        refund of cancelled irctc ticket - Comment #3084236 - Image #0
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          A
          [email protected]
          from Indore, Madhya Pradesh
          May 1, 2018
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          Address: Indore, Madhya Pradesh, 452001

          Sir, i have booked 1 tatkal ticket on 27 april 2018 by the irctc app. An amount of rs 505 was deducted when i entered the otp but my ticket was not generated. Plz check this transcation history and refund my deducted amount. When i checked the failure reason option on the app it the bank are show on statement the payement transferinto zaakpayment bank "zaakpay pg". I am also sending the screenshot that i have captured regarding this transcation. Sort it out this problem and give me feedback in my email

          Kindly refund amount ref no.[protected]igadkjbts7 rs.500.90 an amount of rs 500.90 deducted against irctc txn id [protected] on 27-apr-2018
          Email id is ankitgoyal. [protected]@gmail.com
          Zaakpay.com customer support has been notified about the posted complaint.
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            A
            Abhey Chowdhary
            from Mumbai, Maharashtra
            Apr 30, 2018
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            Good day
            My account was debited with inr 2685 on 25/04/2018 which was made towards my rail ticket booking on above date. My booking was cancelled and amout of 2685 was refunded by railway on 26/04/2018.
            But i still havent received my refunded amout
            Refund trans id:[protected] refund trans date: 26/04/2018
            Bank:zkpy
            Refund amount:inr 2685
            Please do the needfull.
            Email:[protected]@gmail.com
            Zaakpay.com customer support has been notified about the posted complaint.
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              E
              Eedhu
              from Kayankulam, Kerala
              Apr 30, 2018
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              The refund amount which was ineciated by IRCTC has not yet reached to my account. Refund id: [protected] . Please do it as soon as possible. It has been a 4 days and I couldn't find any movement from your side. It was the 1st time i do payment through it . Pls make it easy for customers so we can try again. Hope u will refund it soon. Expecting to be resolved soon.
              +1 photos
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                S
                SANJIB_rik
                from Kolkata, West Bengal
                Apr 30, 2018
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                Address: Kolkata, West Bengal, 700025
                Website: MOBIKWIK.COM

                I have been deducted rs. 380.50 from zaak epayment for recharge my mobile through mobikweek account. The transaction id is - 56b0ac11eced2 on 30/04/2018 at 11.44 am. But the recharge was not done. But the amount was deducted from my bank account. So please refund the amount, so i can do the recharge again. My communication e-mail id is - [protected]@yahoo.co.in
                Zaakpay.com customer support has been notified about the posted complaint.
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                  S
                  Sinha Bhaskar
                  from Allahabad, Uttar Pradesh
                  Apr 30, 2018
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                  Refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 3570.0, processed as per below details:

                  Date of cancellation of e-ticket/date of failure of e-ticket booking:25-apr-2018
                  Refund processing date:26-apr-2018
                  Refund amount:3570.0
                  Refund reference no:zp56aa4cb5416b4
                  Payment option used : zaakpay pg

                  Above refund has not been received till date. Please expedite and process refund to my axis bank.
                  Zaakpay.com customer support has been notified about the posted complaint.
                  View replies
                  Transaction ID : [protected]
                  Dated : 18/04/2018
                  Transaction Amount : 2720
                  Sir Please Refund a amount in my Account Immediately.

                  irctc ticket cancellation refund pnr number 6614014699 - Comment #3082753 - Image #0
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                    B
                    Bashir123
                    from Vasai-Virar, Maharashtra
                    Apr 29, 2018
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                    Sir, i have booked 1 tatkal ticket on 29 april 2018 by the irctc app. An amount of rs 505 was deducted when i entered the otp but my ticket was not generated. Plz check this transcation history and refund my deducted amount. When i checked the failure reason option on the app it shows no response from bank the bank is "zaakpay pg". I am also sending the screenshot that i have captured regarding this transcation. Sort it out this problem and give me feedback in my email.
                    +1 photos
                    Zaakpay.com customer support has been notified about the posted complaint.
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                    Dear Team, Tickets have been cancelled and amount has been refunded in Zaakpay PG.
                    Still amount is not credited in my axis bank account.
                    For details kindly find the attached screen shot and do the needful.

                    payment accepted and ticket not generated - Comment #3082669 - Image #0
                    Reply
                    Hii...this is amit, i have book ticket on 19-Apr-18 from irctc rail connect and now i have cancel the ticket on 19-Apr-18, so the ticket get cancelled but till date the amount not credited in my HDFC account and IRCTC shows that amount refunded.
                    Kindly help us with the same.
                    Reply
                    Hii its ankita, i have booked many
                    tickets on irctc for last 1 year but from feb 2019 not my single ticket got booked i tried several times. My money got diducted bus tickets are not generating. When i contect irctc customer care thay told that bank is not proceeding yr money. I am facing alot of pblm so plz show your consult on this i m pacing a lots of pblm

                    payment accepted and ticket not generated - Comment #3372516 - Image #0
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                      S
                      Shubhankar Kumar Jha
                      from Patna, Bihar
                      Apr 29, 2018
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                      Address: Patna, Bihar, 800001
                      Website: www.irctc.co.in/eticketing/loginHome.jsf

                      Dear sir,

                      I had book a train ticket on dated 22 apr 2018 via zaakpay gateway with my hdfc net banking. On dated 24 april, amount 4220 is refunded due to auto cancel of my ticket. But till date the amount is not credited in my account. Please find below details :

                      Refund id - [protected]
                      Transaction id - [protected]
                      Refund amount - 4220

                      I had send a mail regarding this to my hdfc bank but they saying that this amount is successfully processed from bank end and its was pending from your end.

                      Request you kindly do the needful.
                      Zaakpay.com customer support has been notified about the posted complaint.
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                        A
                        Abhay5756
                        from Bengaluru, Karnataka
                        Apr 28, 2018
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                        Sir
                        L have tried to book a ticket from irctc app on 21/4/2018 my amount of rs.430 was debited from my sbi account tran id is by debit card othpg[protected] indian railways cateri new delhi. Amount rs.430.
                        Irctc tran id no.[protected] tpty ubl pass (57274)
                        Payment status-failed
                        Bank name-zaakpay pg
                        I have not received any refund till 28/4/2018 also not received any message or mail from zaakpay as well as irctc.
                        Sir i am not able to contact zaakpay pg of mobikwik as there no any contact with me.
                        So please look in the matter and make necessary arrangements
                        Thanking you
                        Zaakpay.com customer support has been notified about the posted complaint.
                        View replies
                        Transaction id: [protected]
                        Failure reason : no seats available
                        Payment status from IRCTC : payment settled
                        Bank name : zaakpak PG
                        But I haven't received in my account, kindly inform the status

                        about refund of failed railway ticket transaction. - Comment #3082650 - Image #0
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                          K
                          kri_kk02
                          from Pune, Maharashtra
                          Apr 27, 2018
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                          Address: Thane, Maharashtra, 421302

                          Dear sir,
                          I have biiked tickets on irctc connect app, date of ticket purchased 04/03/18 mode of payment was airtel payment bank.
                          Tickets were cancelled on 13/04/18 & refund was rs 3680.
                          On 15th april, i have received mail that money was refunded to me with following details.
                          Date of cancellation of e-tickets-13/04/18
                          Refund processed date-14/04/18
                          Refund amount-3680/-
                          Refund reference no-zp56692e047f899
                          Payment gateway used - zaakpay pg.
                          For net banking it takes 3-4 working days & for card it takes 3-4 working days.
                          Previous to this cancellation, i have got refund in 3-4 days, only meaning i am getting that for large amount time for refund is more, it clearly shows company is holding my money to earn interest.
                          Kindly resolve the issue as early as possible.
                          Zaakpay.com customer support has been notified about the posted complaint.
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                            D
                            devmjpru
                            from Varanasi, Uttar Pradesh
                            Apr 27, 2018
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                            With reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1245.0 has been processed as per below details:
                            Date of cancellation of e-ticket/date of failure of e-ticket booking:25-apr-2018
                            Refund processing date:26-apr-2018
                            Refund amount:1245.0
                            Refund reference no:zp56a7c83c76ff9
                            Payment option used : zaakpay pg

                            Money refund ed by irctc but not refunded by zaakpay pg to bank account
                            Zaakpay.com customer support has been notified about the posted complaint.
                            Apr 28, 2018
                            Updated by devmjpru                             Money refunded by irctc but not credited in bank by zaakpay.

                            May 01, 2018
                            Updated by devmjpru                             My complaint is not resolved till today please do needful for me
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                              P
                              Pupunakar
                              from Katra, Jammu and Kashmir
                              Apr 26, 2018
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                              Sir with due respect i would like to inform you that i had booked a tatkal rail ticket bearing pnr no [protected] and the ticket was cancelled by me on 20 apr 2018 and a refundable amount was refunded by irctc on 21 apr 2018 but the amount is not credited till now in my account. So kindly check the transaction and refund my amount as soon as possible.
                              Zaakpay.com customer support has been notified about the posted complaint.
                              Apr 27, 2018
                              Updated by Pupunakar                               I haven't received any notice from zaakpay.com. .so plz resolve my problem as soon as possible.
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                                N
                                Neelamit
                                from Mumbai, Maharashtra
                                Apr 26, 2018
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                                Address: 400606

                                Dear sir,
                                Sub tatkal tickets booked through irctc.
                                Ref tid [protected] pnr [protected], refund id [protected], refund status: refund ed on 23/04/2018.
                                Re: tatkal waitlist dropped ticket not confirm ed.
                                With reference to above subject kindly do the needful to refund the amount to the respective account as soon as possible.
                                Thanks regards
                                +1 photos
                                Zaakpay.com customer support has been notified about the posted complaint.
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                                Hi. I booked a Tatkal ticket from zaakpay, but my ticket didn't got booked, and amount has been deducted from my account, please refund the amount as soon possible

                                refund not received till date - Comment #3080928 - Image #0
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                                  B
                                  Balaji SP
                                  Apr 26, 2018
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                                  I book the train ticket through zaakpay pg.. On 26.04.2018
                                  Rs 1900 deducted from my account.
                                  I attached a photo of transaction i'd nd payment status is settled. So i request you to please refund the amount as soon as possible..
                                  My transaction i'd is : [protected]
                                  Please refund the amount to my bank as soon as possible then only i book the tickets again.
                                  +1 photos
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                                    T
                                    Tarunkorada
                                    from Manuguru, Telangana
                                    Apr 25, 2018
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                                    Hi,
                                    I book an tatkal ticket, but due to seat not avaliable it get failed and amount is deducted from my bank account.
                                    By mail communication from irctc. My amount will be refundable, now in current status on website it shows refunded to zaakpay pg
                                    But amount is not refended to my bank account.

                                    Please help me out and refund my amount.
                                    +1 photos
                                    Zaakpay.com customer support has been notified about the posted complaint.
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                                    I want to check my transaction details because I had paid o. IRCTC for booking tickets so I want to know about my details
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                                      M
                                      M Mahalakshmi Naidu
                                      from Manuguru, Telangana
                                      Apr 25, 2018
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                                      Address: Visakhapatnam, Andhra Pradesh, 531002

                                      I was booked ticket on 12/04/2018 pnr:[[protected]], but ticket not confirmed, so i was cancelled my ticket, money deducted from my account rs:320

                                      Irctc showing money refunded rs:2oo but money not credited to my account till now.
                                      Refund id :[[protected]]
                                      I am checking my account statement but money not credited.
                                      You are requested to refund the money as soon as possible
                                      Please refund money...
                                      +1 photos
                                      Zaakpay.com customer support has been notified about the posted complaint.
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                                      I cancelled my ticket on 15 april 2018 . It proccessed into refundable amount on 8 April but still i didn't get the refundable amount of ₹375
                                      Pnr no. = [protected]
                                      Train no. = 15708
                                      SZM-SV

                                      refund amount not created in to my account - Comment #3078755 - Image #0
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                                      I had did a ticket from varanasi to anand vihar terminal in BSB ANVT G RATH(22407) on 17 April 2018 but ticket was not confirmed and payment had been deducted from my account (17-Apr-2018 by debit card OTHPG[protected]IRCTC Delhi 780.00). so will you please refund it as early as possible cause its more than 7 days.

                                      refund amount not created in to my account - Comment #3078782 - Image #0
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                                        H
                                        [email protected]
                                        from Pune, Maharashtra
                                        Apr 25, 2018
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                                        Address: 396210
                                        Website: /www.consumercomplaints.in/new

                                        Hi,
                                        I book an tatkal ticket, but due to seat not avaliable it get failed and amount is deducted from my bank account.
                                        By mail communication from irctc. My amount will be refundable, now in current status on website it shows refunded to zaakpay pg
                                        But amount is not refended to my bank account.
                                        I have transaction [protected] on 12/04/2018

                                        Please help me out and refund my amount...
                                        +1 photos
                                        Zaakpay.com customer support has been notified about the posted complaint.
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                                        I was booking ticket on 21/04/2018, 22/04/2018 ...Ticket canceled but amount not credit in my account

                                        irctc showing money refund but money not credit to my account till now.
                                        Refund id: [protected], [protected]

                                        you are request to refund the money as soon as posiable

                                        please refund the money

                                        regarding getting the money refund.. - Comment #3078834 - Image #0
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