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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

Resolved

140

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1305

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Zaakpay.com reviews & complaints page 57

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Address: 600001

I am john i booked a train ticket in irctc and payment done by zaakpay in my sbi net banking the transaction was failed and amount taken in my account and failed transaction id : [protected] booking date 27/03/2018 amount 525.00 and i complaint on 28/03/2018 to zaakpay.com there was no reply to me and no response and please reply fast when the amount was return to my account and in irctc status was the amount was settle to zaakpay bank but the amount not credit to my account please credit to my account as soon as possible and reply me soon what are the status about my money

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Website: Zaakpay.com

Sir,
I have tried to book my train ticket on irctc website and make payment through zaakpay, but unfortunately some error occurred and ticket is not booked but payment deducted from my account. I wait for 2-3 days for refund but the refund is not given by zaakpay at the same time irctct is saying that your payment is settled.
Kindly resolve the issue.
The transaction details are as follows -
Date of booking - 25.03.2018
Transaction id - [[protected]]
Amount - rs. 1505
Bank : zaakpay pg

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Address: Visakhapatnam, Andhra Pradesh, 530017

Website: Zaakpay.com

I have not received the refund amount yet in my bank account. Cancelled my ticket on 15.03.2018 through irctc portal. Transaction Id is [protected] and [protected] cancellation id is [protected] and [protected].
Kindly address the issue as soon as possible. Refund amount is rs 3405 & rs 3405 and it reads that amount has been refunded to zaakpay instead of my bank account.

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S

Sri Ramya Ramz

from Visakhapatnam, Andhra Pradesh

Mar 29, 2018

Received the refund thanq zaakpay.com

S

Shahid shaju

from Eluru, Andhra Pradesh

Mar 30, 2018

Sir,
Transaction id:[protected]
Status : payment settled
Bank : zaakpay pg
My money is deducted from my bank but I didn't get back Plse refund my amount... Date:30-mar-2018

refund amount not received for irctc ticket cancellation - Comment #3055202 - Image #0

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Address: 600001

Dear sir i have use on irctc payment on your merchant side in my net banking i have ticket cancel but not credit my account balance i have send txn number
1 [protected] 27-march-2018 refund id [protected] cancelled amount 525.0
This amount is refund in irctc but not credidt my account
Please take action and reply me when the amount refunded to accunt

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Mar 28, 2018

Updated by johnlivingston I am john livingston i booked train ticket in irctc on 27/03/2018 the transaction failed and amount debited in my account its not refunded to my account in my irctc id i check the status was amount refunded to zaakpay pg so when the amount was credited to my account the transaction id : [protected] and refund id [protected] amount 525.0 my email id : [protected]@gmail.com cell. No: [protected]

Mar 29, 2018

Updated by johnlivingston Dear sir i have use on irctc payment on your merchant side in my net banking i have ticket cancel but not credit my account balance i have send txn number
1 [protected] 27-march-2018 refund id [protected] cancelled amount 525.0
This amount is refund in irctc but not credidt my account
Please take action and reply me when the amount refunded to accunt

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Address: Dhanbad, Jharkhand, 828127

I paid on irctc using zaakpay. I cancelled that ticket and irctc has refuned that amount on 10th march. But it has not been transferred to my account. The refund amount was 3350 rupees. The transaction id was transaction id was [protected] and cancellation id was [protected]. I want u to immediately look into it and return my refund as soon as possible.

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A

amit2183

from Dimapur, Assam

May 7, 2018

I paid on irctc using zaakpay. I cancelled that ticket and irctc has refuned that amount on 10th march. But it has not been transferred to my account. The refund amount was 3350 rupees. The transaction id was [protected] and cancellation id was [protected] cancellation date 07/03/2018.
refund date is 10/03/2018. status : refunded to ZKPY bank
bank refund transaction id : ZP[protected].
I request u to immediately look into it and return my refund as soon as possible...

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Website: zaakpay.com

I cancelled the ticket with pnr no.[protected] on 18 march, 2018. The refund status on irctc website is being shown "refunded" on 20 march, 2018. But the amount has not been credited back to my bank account as it is somewhere stuck with zaakpay.com which is a payment gateway for online payments done through mobikwik. It has been 10 days since the amount have been refunded by irctc. But it has not been refunded to my account due to the in capabilities and unprofessionalism shown by zaakpay. So, please look into the matter and resolve it as soon as possible.

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A

ankur debbarma

from Dimapur, Assam

Mar 29, 2018

Not getting refund, although it's showing its refunded on 20th March. Pls help me out... See the attachment for details..

non refund of irctc ticket cancellation amount - Comment #3054675 - Image #0

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Dear concern,

I did not get my refund against cancelled ticket on irctc. Though irctc app show payment has been made to zaakpay pg.
Transaction i'd is [[protected]].
Rfnd amount : 3310
Settlement id : [protected]
Bank rfnd txn id : zp5667f2c3ff214

I booked ticket using zaakpay gateway on irctc and making payment through sbi netbanking.
But i am yet to get refund amount in my bank account.

Kindly refund my amount asap...

Jul 6, 2018

Complaint marked as Resolved

Zaakpay.com customer support has been notified about the posted complaint.

Mar 28, 2018

Updated by princegiriaec Dear concern,

I did not get my refund against cancelled ticket on irctc. Though irctc app show payment has been made to zaakpay pg.
Transaction i'd is [[protected]].
RFND AMOUNT : 3310
SETTLEMENT ID : [protected]
BANK RFND TXN ID : ZP5667f2c3ff214

I booked ticket using zaakpay gateway on irctc and making payment through SBI netbanking.
But i am yet to get refund amount in my bank account.

Kindly refund my amount asap...

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Dear concern,

I did not get my refund against cancelled ticket on irtctc. Though irctc app show payment has been made to zaakpay pg.
Transaction i'd is [protected].
The ticket booked on 22 mar 2018.

I booked ticket using zaakpay gateway on irctc and making payment through citi netbanking. But ticket got cancelled and payment was made to zaakpay on same day. But i am yet to get my money in my bank account.

Kindly refund my amount asap.

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Address: 600056

Jnanaranjan rana on mar 28, 2018
Sir,
I have booked my train ticket and same has been cancelled by me, but the refund is not given by zaakpay at the same time irctct has settled the payment
The details are as under -
Date of booking - 05.03.2018
Date of cancellation -17.03.18
Pnr - [protected]
Transaction id - [protected]
Refund id : [protected]
Amount - rs. 495
Irctc refund status - refunded
Refunded date : 18.03.2018
Bank : zaakpay pg

But the amount is not credited to my bank account (Sbi)

Please do the needfull...

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I cancelled a railway ticket on irctc on 23 march 2018 and irctc shows to have refunded the amount on 26th march 2018 but the money seems to have gone to your bank and has not yet been refunded to my account. Please help me, transferring money should not take more than a day but it has taken about five days. Your customer care numbers too are not working. Can you provide a better service than this?

Refund amount:1165.0
Refund reference no: zp8a4988b87380
Payment option used : zaakpay pg

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Hi,

I tried to book a ticket on 28-03-18 from nizamuddin to calicut but unfortunately my transaction was not completed and got declined due to no response from zaakpay. An amount of 2330 is debited from my account and not yet credited. Please do something about this immediately. I have never expected this to happen especially at this point of time when there is higher need for money.

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Address: Ahmedabad, Gujarat

I have cancelled my tickets on 19th March 2018 from IRCTC app.. But instead of getting refund amount in my bank account it's showing in the IRCTC application that amount is refunded to Bank : Zaakpay PG. I have not received the amount yet. Kindly do the needful to refund the amount in my bank account.
Refund id : [protected].
Amount : 3910/-
Regards
Ashish Audichya

+1 photos

Mar 28, 2018

Complaint marked as Resolved

I have received the refund amount in my bank account...thank you so much

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Address: Ahmedabad, Gujarat

I have cancelled my tickets on 19th March 2018 from IRCTC app.. But instead of getting refund amount in my bank account it's showing in the IRCTC application that amount is refunded to Bank : Zaakpay PG. I have not received the amount yet. Kindly do the needful to refund the amount in my bank account.
Refund id : [protected].
Amount : 3910/-
Regards
Ashish Audichya

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Address: New Delhi, Delhi

Dear sir,
I have purchased train ticket on irctc by using airtel money & payment gateway was zaak pay.
I have purchased ticket on 6th march, & cancelled it on 18th march-18.

Cancellation details are-
Date of cancellation -18/03/18
Refund processing date-20/3/18.
Refund amount-590
Reund reference no-zp566ba9af41423
Payment option-zaakpay pg.

Mode of payment - airtel money with credit card

Kindly refund me money.

With regards

Krishnakumar shukla

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Website: Zaakpay.com

Sir,
I have booked my train ticket and same has been cancelled by me, but the refund is not given by zaakpay at the same time irctct has settled the payment
The details are as under -
Date of booking - 13.03.2018
Date of cancellation -17.03.18
Pnr -[protected]
Transaction id - [protected]
Refund reference no:zp5674c42f5945e
Amount - rs. 3670
Irctc refund status - refunded
But the amount is credited to my bank account

Please do the needfull

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K

karnalalli

from Hyderabad, Telangana

Mar 27, 2018

I was pay bajaj finance personal loan emi overdue charges rs.1800 through netbanking.That amount dedect my account but not complited overdue charges.And second time i will pay that amount successfull.So first time dedect amount refund me.Date:19/02/2018, trn no:87004395.so please check and refund that ammount.

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Address: Patna, Bihar, 1234

Website: Irctc

Actually sir, i booked ticket in waiting list on 28th feb. 2018 but this ticket was cancelled on journey date and my money refunded from irctc on 16th march but not credit in my sbi account still, only showing zaakpay pg bank in irctc and also i was booking train on 22nd march but ticket failed and transaction made successful but refund money showing in zaakpay pg bank but not credit in sbi bank account because i had made all transactions through sbi net banking... so please help me

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I cancel ticket on[protected] and i think got my money back in four days after 8 days i check my bank balance but i cannot got the money than afterwards i check my irctc id i saw they give statement of refund money[protected]. Today is[protected] but i cannot received my money till now. So i request to help to get my money back to my bank account. plzzz help me.

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chanchalk118

from Jamshedpur, Jharkhand

Mar 27, 2018

Pnr number [protected]
and cancellation id [protected]
plese send 800refunded amount in my sbi

did not got my refund money of irctc - Comment #3052436 - Image #0

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Address: Khordha, Odisha, 752001

Sir,
I was booking a train ticket and same has been not booked and money is deducted from my account and not refunded till date, zaakpay is not returning the money, in every transaction zaakpay is creating scene, we don't have that much time go and check all the status, please improve your service and payment refund system
The details are as under -
Date of booking - 21.03.2018
Transaction id - [protected]/[protected]
Amount - rs. 455.90

Status - not credited

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Mar 26, 2018

Updated by surya2018 Sir,
I have booked my train ticket and same has been cancelled by me, but the refund is not given by zaakpay at the same time irctct has settled the payment
The details are as under -
Date of booking - 07.02.2018
Date of cancellation -17.03.18
Pnr -[protected]
Transaction id - [protected]
Cancellation id - [protected]
Amount - rs. 2130
Status - not credited

Mar 27, 2018

Updated by surya2018 Thanks consumecomplaints.in, i have received the money on 26.03.18

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I cancelled my train tickets in irctc and the amount has been refunded

Refund id-[protected], refund amount rs.1455 dated[protected] and
Refund id-[protected], refund amount rs.900 dated[protected]
Are not yet received from zaakpay pg.

My name - s. A. Zaheer basha, phone-[protected], mail [protected]@yahoo.com, irctc id-sazbasha

Please do the needful to get back the money. Thanks

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L

Lavanya Saxena

from Tral, Jammu and Kashmir

Mar 26, 2018

Pnr no. [protected]

Cancellqtaion date 14 march 2018

Irctc rfunded to Zakkpay on 17 march 2018.

But is still not credited to my account please check.

irctc refund not yet received - Comment #3051568 - Image #0

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Address: New Delhi, Delhi, 202001

I have not received the refund amount yet in my bank account. Cancelled my ticket on 17.03.2018 through irctc app. Transaction id is [protected] & [protected] and cancellation id is [protected] & [protected].
Kindly address the issue as soon as possible. Refund amount is rs 2250 & rs 1540 and it reads that amount has been refunded to zaakpay instead of my bank account.

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