I was booking flight tickets on 21st, August 2022 the cost of tickets were 15, 452/- out of which i chose 12, 287/-by zest money and balance 3165/- by my bank account as there was technical error on the merchants side because of which the transaction couldn't be completed. Still the loan got raised in my name so have applied for closure of loan and refund of my downpayment after constant follow up company closed the loan bt company is not returning my money 3165/- and zest money have already rec'd all the amount back from merchants side still they are saying that loan got closed so we will not return your money, but if the transaction was not successful how can company not return my money, they are fooling when have told them to complaint against them they are telling me to wait they need some time please help me to get my refund it's already four months
ZestMoney customer support has been notified about the posted complaint.