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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Aug 5, 2025

Complaints 1638

Resolved

989

Unresolved

649

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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ZestMoney reviews & complaints page 18

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I have been trying to change my bank account from 10th September 2022 and inspite of sharing them for 4 times, the customer service team is not doing the needful. All replies i get is to keep resharing the bank statements.

Due to the non change of Bank statements, the interest cashbacks are not issued by them.

My time is getting spent on talking to them for a long time, for sharing bank statement and for replying to them. Not sure the team is well equipped to handle the issues of a consumer.

Dec 10, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. This is not the service we want you to experience from us.

With respect to your concern about the cashback and bank details change, we are unable to fetch your details.

Therefore, we kindly request you to provide us with your registered details so that we can check and assist you accordingly.

You can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney

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I am eligible for 5000 marketing cashback, after 3rd emi also cashback not given, raised complaint on 11 august, still they are saying to wait, don't they have any tim limit to solve it, always saying to wait. Always saying that within 24 to 48 hours it will be credited, but in reality they are saying lie

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear about this, and for the inconvenience this may have caused you.

However, we regret to inform you that we cannot fetch any of your details in our system. This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with ZestMoney, or you can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney

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I bought a flight on July and cancelled it on september meanwhile I paid two emi for zest money, after cancellation i received refund amount of 26265, my remaining emi was only about 14000, but zest money got the total money of 26265 and marked my loan as i paid off but didn't send me the remaining amount of about 12500, I wrote a mail to them they asked Different proofs to confirm this but it has been 1 month still didn't receive my refund, now when I call and ask they cut the call in middle, for the mail after getting proofs no replies from them regarding refund

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear about this, and for the inconvenience this may have caused you.

However, we regret to inform you that we cannot fetch any of your details in our system. This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with ZestMoney, or you can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney

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I have sent multiple follow ups but there is no response

I have sent na email from [protected]@gmail.com.

Please assist

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Hi Yusuf,

Greetings from ZestMoney.

Thank you for writing to us.

In reference to your email wherein, your concern is regarding the CIBIL correction. We see that the respective team is in touch with you and has requested you to share your latest CIBIL report from paisabazar.com (/ Experian/ CRIF/ Equifax) in PDF format not older than 10 days to verify the data.

We kindly request you share the same and once the data is verified, the team will have it rectified.

We apologize for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Regards,
Team ZestMoney

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Address: Ahmedabad

I have paid one EMI against the Loan. The difference amount against the Loan has not yet credited back to me since last month.

Loan refund date: 14-Sep-2022
Loan no:04C51E152E3D

After continuous follow up with customer care, they are not reverting me with proper response.
I have shared all relevant documents to Zest Money, till date I have not received any response from them and I am now struggling to get back for my hard money.

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Hey Harsh,

Greetings from ZestMoney.

Thank you for writing to us.

With respect to your concern about the refund of the EMI paid against loan ID: 04C51E152E3D, our relevant team is working on the same.

Kindly allow some time so that we can provide you an update accordingly.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Regards,
Team ZestMoney

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Disbursement - 2C1C45421F94 amount is not credited complaint and escalation

Dear Team

I am following regarding personal loan since sept 14, 2022 was the activation of date of my loan

Loan is not disbursed and now am getitng reminder calls / messages for emi overdue

My first emi date is reflecting on October 05, I can’t br paying my emi for the loan which is not disbursed

I am following on daily basis and still loan not disbursed

I spoken to your executive on Saturday and it’s still not

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Arpan,

Greetings from ZestMoney.

Thank you for writing to us.

I hope you and your loved ones are healthy and safe.

In reference to your email wherein, your concern is regarding the personal loan disbursement delay.

We have forwarded your request for the same to our concerned team, and we are following up with them, and we will get back to you as soon as we receive any updates from their end.

We apologize for the inconvenience caused to you.

Please feel free to contact us for further assistance, as we are always there to give you the best possible solution.

Assuring the best services.

Sincerely,
TeamZestMoney

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Address: New Delhi, Delhi

This is to inform when I tried to login through my pancard I received notification pan card linked with another account or this pan is already exists. Please fix this issue as soon as possible

ZestMoney customer support has been notified about the posted complaint.

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Address: Bangalore

I paid using zestmoney for my order on Myntra a total amount of ₹6194 on 21 September 2022 to which the order was declined by Myntra but the loan is activated and even after so many complaint there’s been no Postive response keep on asking me to wait for 24 to 48 hours since many days and keep on asking me to get a conformation from Myntra even after telling that the order wasn’t placed so Myntra cannot provide a confirmation and the money will reverse back to their account so why can’t zest money give me the confirmation.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Septemi,

Greetings from ZestMoney.

Thank you for writing to us.

In reference to your email wherein, you would like to cancel your Loan ID: 94246149A514.

In order to process your refund, we would require the cancellation confirmation from the merchant that the order has been cancelled and the refund is successful.

Once we receive the confirmation, your loan will get a cancellation and a refund will be processed as per the eligibility.

We request you to get in touch with the merchant and send an email to [protected]@zestmoney.in The loan can be cancelled only from a request from the merchant.

We apologize for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Awaiting your response.

Regards,
Team ZestMoney

Oct 24, 2022

Updated by Septemi Yame That is not my job you guys need to provide me the transaction details that money have been transferred to Myntra if so I will ask the Myntra team to provide me the detail

Oct 24, 2022

Updated by Septemi Yame Since last month I have been calling u guys so irresponsible zest money team I am not gonna pay for what I haven’t use will keep my account empty for whole year so take how much u can you guys are fraud trying to cheat people

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S

Septemi Yame

from Bengaluru, Karnataka

Nov 4, 2022

Cheapest people even after so many complaints no response even ur associates can’t help hanging up the call so cheap behavior and now trying to scams trick out money form me which I haven’t used at all how cheap zest money is

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Hi
My Name is Pattem Naresh.
Please Remove My Pan Card number with other zestmoney account and also Remove my Mail id with other account..

Pan Number : EJPPP6662H
Mail Id : [protected]@gmail.com

Nov 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Naresh,

Thank you for reaching out to us!

We understand that you want to remove your pan details from the ZestMoney account.

Please be informed that your account is in partial application status, which means the verification of your KYC is pending. However, if you wish to close the account with us, we would request you to please revert us with the confirmation so we can proceed accordingly.

Please note that once the account is deactivated, a new account cannot be created once again with the same credentials or KYC details.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I purchased a MacBook Air at Apple Store, Chennai for Rs. 99, 110.

12 months EMI payment was made using Zest. The first installment payment of Rs. 8973.59 was made using the HDFC Net banking through Zest Mobile App on 07-Oct. Screenshot of the Netbanking payment was sent already.

But the payment status is not updated on Zest App and keep on sending EMI reminders and late payment charges. Now it shows EMI Rs.9223.59 is overdue. The screenshot of the message is already sent.

Upon sending multiple reminders, The Support Team doesn't even care to fix the issue. Rather sending automated message "Your request (989791) has been updated". But the payment is not updated yet.

Extremely unhappy with the Zest App payment process and the Support Team. In the future i would refrain using Zest App for valuable purchases.

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Robert,

Greetings from ZestMoney! Thank you for sharing the screenshot with us.

As we understand, your concern is regarding the overdue. Please be assured that we are here to help you.

We apologize for the inconvenience caused in this regard and sorry for the delayed response.

We would like to inform you that as we check your details there is no over due show in our records maybe there are some technical issues.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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I purchased timesprime membership using zestmoney and offer mentioned that i will get cashback of 250 rs.

I mailed them chat with them.

Even they don't know about offer and asking me for proof.worst service.

I already share screenshot of offer.almost 2.5 month but not got cashback.

ZestMoney customer support has been notified about the posted complaint.

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Address: Bidar

They gave link to increase credit limit. And gave 50000 without informing. I have raised a complaints to cancel it immediately. They have not cancelled it. I have reported fraud in Twitter but they have blocked me in Twitter. And not receiving my call.

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Dinakar,

Thank you for reaching out to us!

We understand that your concern is regarding the cancellation of loan ID: 1KFB0074BAF1

We are extremely sorry to hear this, and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan is in cancellation status, as the merchant settlement is pending, which will be done within the next 2 - 3 working days. Once the settlement is done, your loan will be closed in ZestMoney books.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Address: Benglore karnataka

I have a approved loan of 5700/- and requested amazone vouchers I got a email telling me that my voucher codes are ready. But when i log in into my zest money account and click that 'view voucher' option i'm getting a msg "your vouchers are ready. We will email the voucher codes and pin shortly". I'm trying from 3 days but i did not get email containing voucher codes yet. Please fix this problem, i have to buy something really urgent.
MD Azmath
[protected]
Mohammed.[protected]@gmail.com

Nov 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Azmathullah,

Thank you for reaching out to us!

We understand that your concern is regarding the voucher issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We request you to Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account
2. Click on the 'Get Voucher' tab'
3. View the voucher
4. Once you view the voucher, your loan will be activated.

To view your voucher, please follow the below steps:

1. Please log in to your account at the ZestMoney website.
2. Click on the EMIs option
3. Click on loan ID(Ongoing loan)
4. Click on View voucher(top corner of the page).

Note: The view voucher tab is not available in the mobile application. Please use the below link to view the voucher on the desktop website:
https://app.zestmoney.in/authentication?isSignup=false

Regards,
Team ZestMoney

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Hi,

I have paid using ZestMoney for my order on Amazon.in having order ID:[protected].
Payment for this order is failed due to technical issue but load is showing disbursed on ZestMoney app.

I need help with closing the loan as the order is cancelled.
Please find attached screenshots showing that the order payment failed.

Thank You!

Jitesh Raut

Oct 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Oct 11, 2022

Updated by Jitesh Raut I have received a cancellation email from Amazon. Attached is the screenshot.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Jitesh,

Thank you for reaching out to us!

We understand that your concern is regarding the loan cancellation.

We are extremely sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

As per the update from our relevant team, the merchant has initiated the refund to ZestMoney. Hence once the amount is settled, your loan will be cancelled and closed in our records within the next 2 - 3 working days.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Address: Bangalore

They have placed in loan agreement that the interest will be paid as Cashback and where as in my last 4 installments, they have only paid cashback in one month only and they have been cheating on me by not paying the interest cashback.

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Hi Vijay,

Greetings from ZestMoney!

We see that the cashbacks for all four EMIs have been processed from our end against the loan ID: 413OSND12AE3. Please find below the UTR details for the same.
July - Amount: 6125; UTR: YESB[protected]; Date:[protected]
August - Amount: 4996; UTR: YESB[protected]; Date:[protected]
September - Amount: 4730; UTR: YESB[protected]; Date:[protected]
October - Amount: 4460; UTR: CB[protected]; Date:[protected]

We kindly request you check with your registered bank using these UTR numbers so that your issuing bank can track them.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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Address: Bangalore

After chatting with couple times with customer support in will receive the shortly in some by today they but 1 day got over after waiting for than 72 hours. Still no response on the code or pin.

Order I'd: #3fd7751e...

Loan got approved and emi got started

This is fraud

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Mubeen,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you have not received your voucher pin. Please be assured that we are here to help you.

We apologize for the trouble and sorry for the delayed response.

We have emailed you the voucher code. Please check your inbox, spam, junk folders, or WhatsApp registered mobile number.

If you are unable to find it or accidentally deleted the voucher code email. Please get back to us.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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Address: shiv shanker nager sp road wadala mumbai 400037

Website: Zest Money

1. 8 October 2022 DEBIT-Mandate fail Chrg txn dt. Camden Town-295.00
2. MUKESH SAMARJEET GIRI (MUMBAI)

So please refund the 295.00 which is deducted. it would be so kind of you.
I have no pending payment in zest money.MY MOBILE [protected] AND EMAIL [protected]@gmail.com. ok

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Hi Mukesh,

Greetings from ZestMoney!

We sincerely apologize for the inconvenience caused to you and that you had to reach out on the consumer forum for a resolution to your concern.

This is undoubtedly not the experience we want our customers to face.

We have reported the concern to the relevant team so that they can check on this and help us resolve your issue.

Thus, requesting you to allow us 2 - 3 working days for the same.

Should you have any other issues, please feel free to contact us.

Regards,
Team ZestMoney

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Paid all dues before due date but they presented a cheque and due insuffient balance cheque returned and fined with rs.413...

so how ecs will present after paying all dues in app before due date

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Dear Team,
Greetings of Peace..!!!
I have taken loan from zest money since I wanna study with Upgrad and was unable to pay full amount.
I'm maintaining sufficient balance for Auto debit of my EMI. But the same is not working at all. My EMI due date is 5th of every month.
I can not pay bounce charges again and again kindly look into this ASAP and resolve it.
There is sufficient balance in my account as well. I don't want to be a late payer and don't want to be charged with late fee as it's zestmoney's fault...
Kindly do the needful on TOP MOST PRIORITY.

Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Oct 07, 2022

Updated by KOMAL DESALE Please start my auto debit on Top priority

Verified Support

Oct 15, 2022

ZestMoney Customer Care's response Hi Komal,

Greetings from ZestMoney.

Hope you're doing well!

We regret that you had to reach out on the consumer forum for the resolution of your issue regarding the auto-debit; we will connect with you to get this issue resolved.

Kindly let us know your convenient time of the day.

We shall be waiting for your revert on the same.

Regards,
Team ZestMoney

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They promised it would be interest free EMI repayment, the interest collected would be refunded. They dint inform about delay charges at the time i availed the loan in december. after which, the delay charges were levied and collected. But along with that the interest also was charged, which I was not informed about. to add on, their executives are very unprofessional and talk like hooligans with no respect to customers.
they dont update themselves about calls being made on a day, and everyday a minimum of 10 people call up and harass the customer.

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