ZestMoney Complaints & Reviews

Oct 15, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear about this, and for the inconvenience this may have caused you.

However, we regret to inform you that we cannot fetch any of your details in our system. This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with ZestMoney, or you can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear about this, and for the inconvenience this may have caused you.

However, we regret to inform you that we cannot fetch any of your details in our system. This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with ZestMoney, or you can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Hi Yusuf,

Greetings from ZestMoney.

Thank you for writing to us.

In reference to your email wherein, your concern is regarding the CIBIL correction. We see that the respective team is in touch with you and has requested you to share your latest CIBIL report from paisabazar.com (/ Experian/ CRIF/ Equifax) in PDF format not older than 10 days to verify the data.

We kindly request you share the same and once the data is verified, the team will have it rectified.

We apologize for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Regards,
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Hey Harsh,

Greetings from ZestMoney.

Thank you for writing to us.

With respect to your concern about the refund of the EMI paid against loan ID: 04C51E152E3D, our relevant team is working on the same.

Kindly allow some time so that we can provide you an update accordingly.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Arpan,

Greetings from ZestMoney.

Thank you for writing to us.

I hope you and your loved ones are healthy and safe.

In reference to your email wherein, your concern is regarding the personal loan disbursement delay.

We have forwarded your request for the same to our concerned team, and we are following up with them, and we will get back to you as soon as we receive any updates from their end.

We apologize for the inconvenience caused to you.

Please feel free to contact us for further assistance, as we are always there to give you the best possible solution.

Assuring the best services.

Sincerely,
TeamZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Septemi,

Greetings from ZestMoney.

Thank you for writing to us.

In reference to your email wherein, you would like to cancel your Loan ID: 94246149A514.

In order to process your refund, we would require the cancellation confirmation from the merchant that the order has been cancelled and the refund is successful.

Once we receive the confirmation, your loan will get a cancellation and a refund will be processed as per the eligibility.

We request you to get in touch with the merchant and send an email to [protected]@zestmoney.in The loan can be cancelled only from a request from the merchant.

We apologize for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Awaiting your response.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Naresh,

Thank you for reaching out to us!

We understand that you want to remove your pan details from the ZestMoney account.

Please be informed that your account is in partial application status, which means the verification of your KYC is pending. However, if you wish to close the account with us, we would request you to please revert us with the confirmation so we can proceed accordingly.

Please note that once the account is deactivated, a new account cannot be created once again with the same credentials or KYC details.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Robert,

Greetings from ZestMoney! Thank you for sharing the screenshot with us.

As we understand, your concern is regarding the overdue. Please be assured that we are here to help you.

We apologize for the inconvenience caused in this regard and sorry for the delayed response.

We would like to inform you that as we check your details there is no over due show in our records maybe there are some technical issues.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Dinakar,

Thank you for reaching out to us!

We understand that your concern is regarding the cancellation of loan ID: 1KFB0074BAF1

We are extremely sorry to hear this, and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan is in cancellation status, as the merchant settlement is pending, which will be done within the next 2 - 3 working days. Once the settlement is done, your loan will be closed in ZestMoney books.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Azmathullah,

Thank you for reaching out to us!

We understand that your concern is regarding the voucher issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We request you to Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account
2. Click on the 'Get Voucher' tab'
3. View the voucher
4. Once you view the voucher, your loan will be activated.

To view your voucher, please follow the below steps:

1. Please log in to your account at the ZestMoney website.
2. Click on the EMIs option
3. Click on loan ID(Ongoing loan)
4. Click on View voucher(top corner of the page).

Note: The view voucher tab is not available in the mobile application. Please use the below link to view the voucher on the desktop website:
https://app.zestmoney.in/authentication?isSignup=false

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Jitesh,

Thank you for reaching out to us!

We understand that your concern is regarding the loan cancellation.

We are extremely sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

As per the update from our relevant team, the merchant has initiated the refund to ZestMoney. Hence once the amount is settled, your loan will be cancelled and closed in our records within the next 2 - 3 working days.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Hi Vijay,

Greetings from ZestMoney!

We see that the cashbacks for all four EMIs have been processed from our end against the loan ID: 413OSND12AE3. Please find below the UTR details for the same.
July - Amount: 6125; UTR: YESB[protected]; Date:[protected]
August - Amount: 4996; UTR: YESB[protected]; Date:[protected]
September - Amount: 4730; UTR: YESB[protected]; Date:[protected]
October - Amount: 4460; UTR: CB[protected]; Date:[protected]

We kindly request you check with your registered bank using these UTR numbers so that your issuing bank can track them.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Oct 14, 2022

ZestMoney Customer Care's response Hey Mubeen,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you have not received your voucher pin. Please be assured that we are here to help you.

We apologize for the trouble and sorry for the delayed response.

We have emailed you the voucher code. Please check your inbox, spam, junk folders, or WhatsApp registered mobile number.

If you are unable to find it or accidentally deleted the voucher code email. Please get back to us.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Hi Mukesh,

Greetings from ZestMoney!

We sincerely apologize for the inconvenience caused to you and that you had to reach out on the consumer forum for a resolution to your concern.

This is undoubtedly not the experience we want our customers to face.

We have reported the concern to the relevant team so that they can check on this and help us resolve your issue.

Thus, requesting you to allow us 2 - 3 working days for the same.

Should you have any other issues, please feel free to contact us.

Regards,
Team ZestMoney

Oct 15, 2022

ZestMoney Customer Care's response Hi Komal,

Greetings from ZestMoney.

Hope you're doing well!

We regret that you had to reach out on the consumer forum for the resolution of your issue regarding the auto-debit; we will connect with you to get this issue resolved.

Kindly let us know your convenient time of the day.

We shall be waiting for your revert on the same.

Regards,
Team ZestMoney