Submit a Complaint
Claimed

ZestMoney Complaints & Reviews

zestmoney.in
3.1
Updated: Aug 5, 2025
Complaints 1638
Resolved
989
Unresolved
649
Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ZestMoney

Having problems with ZestMoney?

File a complaint and get it resolved by ZestMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Loans
ZestMoney

ZestMoney reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
a.ashwini.w
from Nagar, Rajasthan
Sep 21, 2022
Report
Copy

My name is Ashwini. I have two concerns with Zest Money, and after more than a month of follow-up, not a single inquiry has been handled. I wrote an email to the escalation team, but it appears that they are also asleep.

1) I need a NOC for the write-off entry to be removed from my CIBIL ( A/C No [protected]) - I have cleared the payment and it is above 45 days now.

2) Duplicate Entry to be removed ( Why did a duplicate entry was reported by ZEST money (A/C no DMI[protected]) - Who and why was it entered twice?

It's incredibly aggravating because I'm writing emails and get no responses, and the only answer I'm getting is to borrow time.

My loan has been delayed for so long because of your sluggish and careless individuals or is this a deliberate delay intended to annoy someone?

This is so frustrating that I have to follow up with Zest every day.
ZestMoney customer support has been notified about the posted complaint.
Sep 29, 2022
Updated by a.ashwini.w Until now, my CIBIL has not been updated, and I have received no response from Zest Money. I called customer service after losing patience, and i was told Zest Money has not updated the database, so I am suffering. I was told it would take 45 days after making a payment, but now customer service says it will take 50 days once their internal database is updated. Such a deviation in the statement. I waited 45 days and don't know when ZEST money will wake up and update their database, and now they're asking for more 50 days provided they update their Database. My emails and communications have all been ignored. Please do something about Zest Money. They are very terrible in the services.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Amar Gm
    Sep 20, 2022
    Report
    Copy

    Address: Amar gm , Annepet Gubbi . Tumkur Karnataka 572216

    I paid my Emis regularly on Zestmoney app and it’s showed as loan as cleared . After a few months I came to know my CIBIL as reduced because of overdue of 2 loans which I have already paid of on time and because of this CIBIL problem my car loan as been Rejected And now I’m paying extra 2% on my Loan which was not my fault it was Zestmoneys fault .
    +2 photos
    ZestMoney customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Koundinya Dusi
      Sep 19, 2022
      Report
      Copy

      Address: Godavarikhani, telangana

      I have applied for personal loan on zest money app on[protected]. On the same day i got the loan sanctioned and got loan approval letter stating that i have to pay my first emi on[protected]. Even after calling costomer care executives for more than 10 times I am not able to get a satisfactory reply and till date i e,[protected] i didn't recieve the loan amount. If they are promising for an instant loan either they have to give or they can reject but this situation where u got loan approval and u have to pay emi in another 10 days but u didn't recieve the loan amount is quite condemnable. The pathetic replies by the customer care executives is disgusting. Can I go for a complaint on consumer court?
      ZestMoney customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sharathappu
        Sep 19, 2022
        Report
        Copy

        I have opted a loan 6 months back and i have cleared all the emi with on time basis even aft paying without any delay in payments this fools made my cibil impact and not solving my complaints from past 3 months now such a pathetic service need to resolve asap or i will go legally this is fraud company.
        +2 photos
        ZestMoney customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          klvgopi
          Sep 18, 2022
          Report
          Copy

          Fraud call made by me to the fake zest money customer care made me fall into this trouble, I had given otp to the person which he fraudently used for authorizing electric bill auto payment transaction. I had paid the first bill of 4073 in fear of CIBIL score fall. Complaint raised in zest money never solved the issue instead locked the account but of no use still received the auto pay reminder for the same and this time the amount is around 9424. Resolve me to completely close the zest money account and cancel the Nach mandate authorized by me for auto payments.
          +3 photos
          ZestMoney customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sukhanpreet Singh Dhillon
            Sep 18, 2022
            Report
            Copy

            Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

            On 16 Sep, 10 PM, i bought BookMyShow 5000 rs Voucher from ZestMoney. The loan has started but i haven't received those coupons. I have been waiting from last 36 hours. And All their helpline and customer care says is wait for 24 hours more. I haven't even received or seen them. I need them to be cancelled with my loan.
            My loan I'd is 47182BE729EE
            ZestMoney customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              AkhilJoshi
              Sep 17, 2022
              Report
              Copy

              Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

              It was frozen for almost 2 months when i tried to purchase a gift card using the limit. i have no late payments and my cibil score is good. I've repayed all emi.

              It was reactivated yesterday and i tried to purchase a gift card today. It is frozen again and i can't purchase the giftcard

              It is ok to froze my accout as they like. But it is not a decent thing that not saying the reason for the temporary freeze.
              They still have my personal details, financial details etc.. I think they're playing with the customers as they like for their own advantages.

              I want resolve my issue as soon as possible.
              ZestMoney customer support has been notified about the posted complaint.
              Sep 23, 2022
              Updated by AkhilJoshi               Still No update, My registered mobile number is [protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rahulrouth
                from Ludhiana, Punjab
                Sep 16, 2022
                Report
                Copy

                I had lost my sim and i wanted to close my account with that number . the number is [protected] kindly deactivate the account and remove pan with this number
                ZestMoney customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  irshad Ahmad khan
                  Sep 15, 2022
                  Report
                  Copy

                  I have applied for a loan but i didn't get the amount credited to my bank account even after 3 days. I have contacted the agent but they said they don't know why it's delayed. Please don't do fraud with the customer. How can you fix my emi date and emi amount if i didn't receive the loan money in my account. Please resolve this issue its urgent. Loan ID 45C93FCB41E4
                  ZestMoney customer support has been notified about the posted complaint.
                  Sep 23, 2022
                  Updated by irshad Ahmad khan                   Still i didn't get the amount of my loan of 40000. Every time I call customer support they give excuse. I need the money for the operation but the company is playing with me. Please help me
                  View replies
                  No response from customer support every time I call them they give different excuses. How can I pay the EMI if i didn't get the amount in my bank. These guys are doing fraudulent with the customers
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rajapandi Legend
                    Sep 15, 2022
                    Report
                    Copy

                    Hello Sir 10 Sept 2022 I applied from zest Money in personal loan ..loan But my loan was approved but Amount have Not been credited in my account
                    But they send us a Loan due schedule
                    Please clear my problem
                    +1 photos
                    ZestMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Madupalli
                      from Pune, Maharashtra
                      Sep 15, 2022
                      Report
                      Copy

                      Hi Team,

                      While trying to create new account with my mobile number which is registered with PAN, showing PAN already attached to another account. I don't think whose number or account it is. Requesting team to delete those account details as I'm concerning about my privacy.
                      And help me to create account with my registered mobile number and PAN attached.
                      ZestMoney customer support has been notified about the posted complaint.
                      Sep 21, 2022
                      Updated by Madupalli                       Hi team,

                      Can i get any response on the raised concern.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sncontractors
                        Sep 14, 2022
                        Report
                        Copy

                        I've applied PL on 2 nd Sep 2022
                        Loan has been activated on 3rd sep 2022.

                        But I still didnt receive my money.

                        I continuously calling the customer care about the status.
                        Every time they says with in 24hrs to 48hrs money will get credited in to account.

                        Complaint ID:
                        09849596
                        ZestMoney customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Abhisek Subahu
                          Sep 14, 2022
                          Report
                          Copy

                          Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

                          I had applied for a personal loan of 60k and it has been approved and the lending partner is Aditya Birla Finance. It was approved on 5th September 2022 and still the amount has not been credited . It's 12th September 2022 now. Even after multiple follow ups you have not been able to deliver the service as per the promised date.

                          Loan Id- 196BC941F3E1

                          Please get this sorted or you will drag you to consumer forum and will ensure you do not play with customers
                          ZestMoney customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Victor Saurav Biswas
                            Sep 13, 2022
                            Report
                            Copy

                            I, Victor Biswas had applied for a Personal Loan of rupees 30, 000 on 28th of August.

                            Just like all the other complaints, I have not yet recieved the amount. It has been more than two weeks, honestly if you can not or do not have the capability to go through with the transaction. Please, let me know.

                            If you can then go through with the transaction as soon as possible or let us know of a solution.

                            Because, no one is going to pay back money which is not recieved.

                            Thank You,
                            Victor Biswas.
                            ZestMoney customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajkumar Abboju
                              Sep 12, 2022
                              Report
                              Copy

                              My personal loan is processed 5 days ago and still the money is not credited in my account ... And the emi schedule and otherthings are already genereated ... But money is not credited pls help me it is completly unfair and torture ...mail : [protected]@gmail.com mobile : [protected]
                              ZestMoney customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pujam12
                                from Kolkata, West Bengal
                                Sep 11, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Hi

                                I Puja Mandal Dutta is using your product for last 1 year and they are really helpful but suddenly you have froze my account, I pay my dues on time, sometimes before due date so that I donot have to face any issues but then also after I have 50k approved amount my account get freezed by you.

                                I promote Zest money to all my colleague and my circle as there service are good but this time I am really sorry to say that they are downgrading there service.

                                This time I need help from zest money as we Bengali have festival called Durga Puja and need to buy few gifts for family members but unfortunately I cannot do so due to your bad assessing of my account.

                                Kindly sort this out or you loose manyhttp://Meet.google.com/vsz-qcaz-ddy customers for this type of issues.

                                Regards
                                Puja Mandal Dutta
                                Nov 1, 2022
                                Complaint marked as Resolved 
                                ZestMoney customer support has been notified about the posted complaint.
                                Sep 11, 2022
                                Updated by Pujam12                                 Kindly update
                                Verified Support
                                Sep 30, 2022
                                ZestMoney Customer Care's response                                 Hey Puja,

                                Thank you for reaching out to us!

                                We understand that your concern is regarding the Credit Limit Issue.

                                As per the update from our relevant team, your credit limit is in a frozen state until 6/12/2022 due to the risk issue.

                                The system has blocked the limit, and you will be able to make transactions post 6/12/2022.

                                We appreciate your understanding and cooperation in this regard.

                                Assuring you the best of services.

                                Regards,
                                Team ZestMoney
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Z
                                  Zeeshan73
                                  Sep 10, 2022
                                  Report
                                  Copy

                                  Hey there from the last couple of days I'm not able to create voucher the option was not there how I do that and also let me know what is the email of my account because I enter the email when I want to talk to an agent it's showing agents are busy help me to resolve.
                                  My Pan:- LCQPK4801C
                                  My No:- [protected]
                                  ZestMoney customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Anirudh889
                                    from Hyderabad, Andhra Pradesh
                                    Sep 10, 2022
                                    Report
                                    Copy

                                    As I’m trying to reach on email and mobile number no response at all the mobile is not letting me to go ahead of language selection as I have to pay emi on 5 sep some were autodebited and 2 were not and when I was trying to open app it’s not working at all it’s in loading page itself and after day when I saw it showed me to pay 2 month emi on 1 month and not letting me to pay 1 month emi and you guys have charged the penalty fees for those emi this is not fair at all atleast reply here my num [protected]
                                    +2 photos
                                    ZestMoney customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      Balamurugan E
                                      Sep 9, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Hi
                                      I am Balamurugan ([protected]), I was applied personal loan on 5th September 2022 and my Loan ID is D5DD8B6CCDC2
                                      loan sanctioned but money not yet credit in my account, please solve this issue
                                      Thank you
                                      Nov 1, 2022
                                      Complaint marked as Resolved 
                                      ZestMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 30, 2022
                                      ZestMoney Customer Care's response                                       Hey Balamurugan,

                                      Thank you for reaching out to us!

                                      We understand that your concern is regarding the Loan disbursement issue for the loan ID: D5DD8B6CCDC2

                                      We would like to inform you that the loan has been disbursed with UTR No. YESB[protected] to your bank account. Hence we request you to please check your bank statement for the amount and revert us with the confirmation so we can proceed accordingly!

                                      We appreciate your understanding and cooperation in this regard.

                                      Assuring you the best of services.

                                      Regards,
                                      Team ZestMoney
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        [email protected]
                                        Sep 9, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I have loan id ED3B84E44C89
                                        A amount was 16490
                                        Total amount was paid on 16 January 2021
                                        I have called several times and also mailed zest money,
                                        I have also complained three times on your complain box also, zest money has never notified or gave noc regarding this I'd.
                                        It almost over 20 months I have not get NOC.
                                        Please provide me NOC.
                                        Oct 31, 2022
                                        Complaint marked as Resolved 
                                        ZestMoney customer support has been notified about the posted complaint.
                                        Sep 15, 2022
                                        Updated by [email protected]                                         Dear sir as you said a pdf is attached regarding noc
                                        But it hasn't shown any pdf
                                        Plz provide me on my email id
                                        Thank you
                                        Verified Support
                                        Sep 30, 2022
                                        ZestMoney Customer Care's response                                         Hey Krishna,

                                        Greetings from ZestMoney!

                                        We hope you are doing well and staying safe indoors.

                                        As we understand, you have requested the No dues certificate for the loan ( 09E8E845D867, 8599538C0350 and ADDAD879FD08).

                                        We are glad to inform you that the NOC document has been attached to case ID 09357013 for your reference.

                                        You can find it in the below PDF format.

                                        If you need any further assistance, please feel free to reply to this email. We’ll be delighted to help!

                                        We assure you the best service!

                                        Regards,
                                        Team ZestMoney
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Can Fin Homes
                                          1
                                          (190)
                                          Prime Finance India
                                          1
                                          (4)
                                          India Infoline Finance [IIFL]
                                          4
                                          (1381)