ZestMoney Complaints & Reviews

Fraud call made by me to the fake zest money customer care made me fall into this trouble, I had given otp to the person which he fraudently used for authorizing electric bill auto payment transaction. I had paid the first bill of 4073 in fear of CIBIL score fall. Complaint raised in zest money never solved the issue instead locked the account but of no use still received the auto pay reminder for the same and this time the amount is around 9424. Resolve me to completely close the zest money account and cancel the Nach mandate authorized by me for auto payments.

ZestMoney customer support has been notified about the posted complaint.

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

On 16 Sep, 10 PM, i bought BookMyShow 5000 rs Voucher from ZestMoney. The loan has started but i haven't received those coupons. I have been waiting from last 36 hours. And All their helpline and customer care says is wait for 24 hours more. I haven't even received or seen them. I need them to be cancelled with my loan.
My loan I'd is 47182BE729EE

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

It was frozen for almost 2 months when i tried to purchase a gift card using the limit. i have no late payments and my cibil score is good. I've repayed all emi.

It was reactivated yesterday and i tried to purchase a gift card today. It is frozen again and i can't purchase the giftcard

It is ok to froze my accout as they like. But it is not a decent thing that not saying the reason for the temporary freeze.
They still have my personal details, financial details etc.. I think they're playing with the customers as they like for their own advantages.

I want resolve my issue as soon as possible.

ZestMoney customer support has been notified about the posted complaint.

Sep 23, 2022

Updated by AkhilJoshi Still No update, My registered mobile number is [protected]

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I had lost my sim and i wanted to close my account with that number . the number is [protected] kindly deactivate the account and remove pan with this number

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I have applied for a loan but i didn't get the amount credited to my bank account even after 3 days. I have contacted the agent but they said they don't know why it's delayed. Please don't do fraud with the customer. How can you fix my emi date and emi amount if i didn't receive the loan money in my account. Please resolve this issue its urgent. Loan ID 45C93FCB41E4

ZestMoney customer support has been notified about the posted complaint.

Sep 23, 2022

Updated by irshad Ahmad khan Still i didn't get the amount of my loan of 40000. Every time I call customer support they give excuse. I need the money for the operation but the company is playing with me. Please help me

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I

irshad Ahmad khan

Sep 23, 2022

No response from customer support every time I call them they give different excuses. How can I pay the EMI if i didn't get the amount in my bank. These guys are doing fraudulent with the customers

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Hello Sir 10 Sept 2022 I applied from zest Money in personal loan ..loan But my loan was approved but Amount have Not been credited in my account
But they send us a Loan due schedule
Please clear my problem

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Hi Team,

While trying to create new account with my mobile number which is registered with PAN, showing PAN already attached to another account. I don't think whose number or account it is. Requesting team to delete those account details as I'm concerning about my privacy.
And help me to create account with my registered mobile number and PAN attached.

ZestMoney customer support has been notified about the posted complaint.

Sep 21, 2022

Updated by Madupalli Hi team,

Can i get any response on the raised concern.

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I've applied PL on 2 nd Sep 2022
Loan has been activated on 3rd sep 2022.

But I still didnt receive my money.

I continuously calling the customer care about the status.
Every time they says with in 24hrs to 48hrs money will get credited in to account.

Complaint ID:
09849596

ZestMoney customer support has been notified about the posted complaint.

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

I had applied for a personal loan of 60k and it has been approved and the lending partner is Aditya Birla Finance. It was approved on 5th September 2022 and still the amount has not been credited . It's 12th September 2022 now. Even after multiple follow ups you have not been able to deliver the service as per the promised date.

Loan Id- 196BC941F3E1

Please get this sorted or you will drag you to consumer forum and will ensure you do not play with customers

ZestMoney customer support has been notified about the posted complaint.

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I, Victor Biswas had applied for a Personal Loan of rupees 30, 000 on 28th of August.

Just like all the other complaints, I have not yet recieved the amount. It has been more than two weeks, honestly if you can not or do not have the capability to go through with the transaction. Please, let me know.

If you can then go through with the transaction as soon as possible or let us know of a solution.

Because, no one is going to pay back money which is not recieved.

Thank You,
Victor Biswas.

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My personal loan is processed 5 days ago and still the money is not credited in my account ... And the emi schedule and otherthings are already genereated ... But money is not credited pls help me it is completly unfair and torture ...mail : [protected]@gmail.com mobile : [protected]

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Hi

I Puja Mandal Dutta is using your product for last 1 year and they are really helpful but suddenly you have froze my account, I pay my dues on time, sometimes before due date so that I donot have to face any issues but then also after I have 50k approved amount my account get freezed by you.

I promote Zest money to all my colleague and my circle as there service are good but this time I am really sorry to say that they are downgrading there service.

This time I need help from zest money as we Bengali have festival called Durga Puja and need to buy few gifts for family members but unfortunately I cannot do so due to your bad assessing of my account.

Kindly sort this out or you loose manyhttp://Meet.google.com/vsz-qcaz-ddy customers for this type of issues.

Regards
Puja Mandal Dutta

Nov 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Sep 11, 2022

Updated by Pujam12 Kindly update

Verified Support

Sep 30, 2022

ZestMoney Customer Care's response Hey Puja,

Thank you for reaching out to us!

We understand that your concern is regarding the Credit Limit Issue.

As per the update from our relevant team, your credit limit is in a frozen state until 6/12/2022 due to the risk issue.

The system has blocked the limit, and you will be able to make transactions post 6/12/2022.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Hey there from the last couple of days I'm not able to create voucher the option was not there how I do that and also let me know what is the email of my account because I enter the email when I want to talk to an agent it's showing agents are busy help me to resolve.
My Pan:- LCQPK4801C
My No:- [protected]

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As I’m trying to reach on email and mobile number no response at all the mobile is not letting me to go ahead of language selection as I have to pay emi on 5 sep some were autodebited and 2 were not and when I was trying to open app it’s not working at all it’s in loading page itself and after day when I saw it showed me to pay 2 month emi on 1 month and not letting me to pay 1 month emi and you guys have charged the penalty fees for those emi this is not fair at all atleast reply here my num [protected]

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Hi
I am Balamurugan ([protected]), I was applied personal loan on 5th September 2022 and my Loan ID is D5DD8B6CCDC2
loan sanctioned but money not yet credit in my account, please solve this issue
Thank you

Nov 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

ZestMoney Customer Care's response Hey Balamurugan,

Thank you for reaching out to us!

We understand that your concern is regarding the Loan disbursement issue for the loan ID: D5DD8B6CCDC2

We would like to inform you that the loan has been disbursed with UTR No. YESB[protected] to your bank account. Hence we request you to please check your bank statement for the amount and revert us with the confirmation so we can proceed accordingly!

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I have loan id ED3B84E44C89
A amount was 16490
Total amount was paid on 16 January 2021
I have called several times and also mailed zest money,
I have also complained three times on your complain box also, zest money has never notified or gave noc regarding this I'd.
It almost over 20 months I have not get NOC.
Please provide me NOC.

Oct 31, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Sep 15, 2022

Updated by [email protected] Dear sir as you said a pdf is attached regarding noc
But it hasn't shown any pdf
Plz provide me on my email id
Thank you

Verified Support

Sep 30, 2022

ZestMoney Customer Care's response Hey Krishna,

Greetings from ZestMoney!

We hope you are doing well and staying safe indoors.

As we understand, you have requested the No dues certificate for the loan ( 09E8E845D867, 8599538C0350 and ADDAD879FD08).

We are glad to inform you that the NOC document has been attached to case ID 09357013 for your reference.

You can find it in the below PDF format.

If you need any further assistance, please feel free to reply to this email. We’ll be delighted to help!

We assure you the best service!

Regards,
Team ZestMoney

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I had applied for Loan in zest money personal loan of rupees 52000 The ZEST Money account shows that Loan is disbursed on 03/09/2022, but the merchant has not received the same. My loan application number is #41D318CFA185, please give transaction reference number for disbursement

Please see the matter and solve problem as soon as possible because classes is already started.please fine attached sanction letter.

Regards

Umesha S G

ZestMoney customer support has been notified about the posted complaint.

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I had applied for Loan in zest money to pay NMIMS MBA fees of rupees 52000 The ZEST Money account shows that Loan is disbursed on 03/09/2022, but the merchant has not received the same. My loan application number is #41D318CFA185, please give transaction reference number for disbursement

Please see the matter and solve problem as soon as possible because classes is already started.please fine attached sanction letter.

Regards

Umesha S G

ZestMoney customer support has been notified about the posted complaint.

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Website: zestmoney.in

Hi Team,

I had three loans from zest money my loan account number is 90D96DFAFE2, D58F3A2AA58E and 4B00B40335E9 I paid off all loan. Now Zest money is not providing the NOC. Please do the needful for my NOC at the earliest.

Regards,
Sibin Antony S
[protected]@gmail.com

Nov 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

ZestMoney Customer Care's response Hey Sibin,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your query is regarding the required NOC loan id 90D96DFAFE2, D58F3A2AA58E and 4B00B40335E. Please be assured we are here to help you.

We regret any inconvenience this may have caused.

We would like to inform you that loan id 90D96DFAFE2, D58F3A2AA58E and 4B00B40335E close date of 2/9/2022, so please wait for 30 working days after that you have this loan NOC.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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I ordered a product from boat on 29 july 2022. The order was cancelled and the refund was processed by boat company on 8 August 2022 and when refund was processed they mailed me transaction Id for the same. I shared the same mail with zestmoney on 27 august 2022 (because i was not aware about this that we have to share these details for loan cancellation). After that i talked to zest customer care executive they said that when you have send confirmation mail it will take at least 7 working days to cancel the loan. It's been more than 10 days and their executive are still saying wait for 48 hours your request is in process. They are not solving my issue and i have to pay for the emi of same loan though i haven't even taken any benifit from the same. Worst service and policy thus company is having.

Nov 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

ZestMoney Customer Care's response Hey Vipin,

Greetings from Zestmoney.

We are extremely sorry to hear this, and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in, which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 22

Auto payment for Fraud Transaction

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Vouchers not received even after 36 hours, and I need to cancel them

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My credit limit is getting frozen each time when I try to use the credit amount.

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Complaint for closing of my account

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Regarding loan disbursement

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Amount not received

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Showing PAN Card existing with another account while creating the account

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Loan activated but money not credited in to my account. Complaint ID: 09849596

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Loan Approved but amount is not credited

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Personal Loan not received.

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Loan activated but not credited in my account

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Account get freezed

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I'm not able to create voucher

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Repayment issue

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Loan sanctioned but money not credited

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I have paid total amount but not get NOC

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Loan amount not received

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Loan amount not credited

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Zest money loan NOC letter

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Cancellation of loan amount which is refunded by merchant

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