ZestMoney Complaints & Reviews

Please cancel my personal loan kindly a request to

Before 48 Hours my credit limit status is under review

I'm using zestmoney since 1 year and so far there was no missed payment in the past. i repay all the emi tuners on the in time. I'm able to see an active credit limit which I'm not able to use then why are you showing the credit limit to the customer just to fake them and the customer support is very poor if the system has blocked my credit limit they should have informed me one the day 1 I called them they keep asking for screen shot screen recording and after 3 days they say the system has blocked your limit. very bad responce... please activate my credit limit, ,

This is in regards to my ZestMoney Loan # 96E1F107595F for the amount Rs.92, 220/- disbursed on 27th April, 2022 at the merchant Yatra. This transaction didn't go through and payment failed, however the loan amount is showing as processed and disbursed.

Yatra(merchant) claims that the transaction doesn’t even go through at their payment gateway and they can’t help on this. Screenshots of the confirmation received from Yatra are already shared.

I have sent an email to [protected]@zestmoney.in with all the details and support received from Yatra & also raised a ticket # 310460 on 4th June, 2022 by Yuvraj Singh on which there is no update till date.

The EMI amount for the month of June 2022 which I had in my account for the other loan #E0957EB91GX4 of ZestMoney got paid into this Loan #96E1F107595F which I didn’t use. Again, I had to adjust the EMI amount for the one I used as requested by customer care. I have also been charged interest of Rs.1, 648.57/- on 5th May, 2022 and also paid 2 EMI's.

N Number of follow-up with customer care of ZestMoney and Mr. Tushar Choudary - Sr. Manger, Probal Acharyya-Manger etc, . Also, spoke to Sr. team members like Arjun Singh, Shubham, Menon Sharma etc., also couldn't help.

Because of this I am paying the amount which is not used and also my CBIL will get impacted, request you to understand my concern and close this at the very earliest possible.

Thanks for the support in advance!

Why my account has been frozen since 1 month though I have paid all my dues on time.
At-least before freezing the account I should have been given a proper reason.
Is this the service you provide.

Dear team consumer complaints, I never got any positive or negative feedback from zestmoney team, i am forwarding this complaint to you for further actions in this regard .please find the contents of the complaint below :

LAST AND FINAL EMAIL BEFORE LODGING A COMPLAINT WITH COMPETENT AUTHORITIES, OMBUDSMAN, RBI .PLEASE REVERT BACK URGENTLY .

PLEASE NOTE THAT DESPITE OF SENDING SEVERAL EMAIL REMINDERS REQUEST I DIDNT GET ANY TYPE OF REPLY FROM YOUR SIDE UPTILL NOW, U R NOT ALLOWING ME TO MAKE ANY TYPES OF PART PAYMENT AS PER MY CONVENIENCE, AND LESSEN MY DEBT BURDEN, AND ARE GIVING ALL TYPES OF MENTAL PHYSICAL HARASSMENT TRAUMA TO ME AS YOUR ESTEEMED CUSTOMER CALLING AND MESSAGING ME 1000 TIMES A DAY TO RECOVER YOUR DUES INTEREST PENALTIES ILLEGALLY, AND HAVE SPOILED MY CIBIL ALSO AND ARE CHARGING HUGE SUMS OF ILLEGAL INTEREST AND PENALTIES TOTALLY AGAINST AS PER RBI POLICIES AND NBFC GUIDELINES .

[protected] Forwarded message[protected]
From: faisal khan
Date: Fri, Jul 8, 2022 at 12:38 AM
Subject: Zestmoney loan account credit limit of rs 30000 in the name of mr faisal khan, 08/10/1976, mobile number.xxxxxxx686 .help and support consideration needed on humanitarian compassionate grounds.
To:
Cc:

This is to inform you that i am about to regularise the emi s for June including your late payment charges .
Since I am down with covid and i lost my father recently .my financial position is disturbed .i need maximum waiver in late payment interest penalties incurred for may month emi .paid till 5/6/22 .
I hope that you are a customer friendly firm and u will definitely consider my request .
No need to call me and discuss .or send me a email to reschedule the call and timings alternate mobile number to discuss the issue.i am I'll i will not be able to respond to ur calls, i have written every thing in the email .u can give my justice u can put ur point query thru email revert only .i will wait for ur positive speedy and justice giving revert back .to avoid any further delay in the repayment emis regularisation process .
Stop calling me on regular basis to recover your dues and sending several reminders messages to me day and night u have already spoilt my cibil score .i am respectable citizen of society i have taken loan from u it's a burden on me and it's my duty to lessen the debt burden on my self instantly .
I can see that you have charged more than rs 1700 as nach ecs bouncing charges and other penalties interest levied on late payment.this is not as per RBI norms.policies nbfc laid down policies ..charging so much only for single mnth emi bounce is not fair at all .
Please do the needful soon .as per request made to u on humanitarian compassionate grounds.
Thank you .

--

SINCERELY,
FAISAL KHAN .

I booked Yatra using ZestMoney. Canceled that ticket, yaatra refunded money to ZestMoney but they are sitting with for long time now. Only answer- relevant team is looking into it.

I have purchase a product from Amazon using zest money app

The loan amount was 11000 only, But in CIBIL it is reflecting 500000/-

How is this possible and it is impacting my cibil score

Greetings from ZestMoney!

We are sorry for the delay in response and regret the inconvenience caused to you.

We regret your unpleasant experience. Our endeavour remains to keep our customers from being inconvenienced.


Thank you for writing to us. We regret the inconvenience of not being able to access or use your credit limit at the moment.

Processing new loans and determining access to credit limits is completely decided by our assessment system, which cannot be overridden manually.

However, please be assured that the system keeps reassessing data points and unlocking credit limits periodically. We request you to kindly bear with us until[protected] when the system re-evaluates and unlocks your credit limit.

Our mail recived my credit limit is block please unlock my credit limit

Dear sir my zestmoney register number is [protected] zestmoney has blocked my credit limit i have paying all Emi regularly but they blocked my credit limit

I correctly paid my emi but why my credit limit inactive pls clear my credit limit

I am using zest money from last 1.5 years...in the end of may I have all payments paid ..and my credit balance till time
Frozen... please reactivate my credit balance asap

Please cancel my loan voucher.. Because we doesn't use any voucher in Amazon.. Please Cancel my loan voucher as soon as possible.. Waiting for your response

Thank You for Quick response.. 🙏🙏🙏

I already deactivate my zest money account 4 months ago
But my emi not closed by them till date, They sanctioned big amount without my concern, I send them 100 mail no reply
Fraud site
Emi still shows on experian credit score

I took loan from zest money I paid before one month. And they mentioned as 2 months late. My cibil got reduced to 775 approximately 40 points got reduced due to only this zest money. Before I have 815 now it is 775. Give me back my cibil points back zest money.

Respected Sir/Madam
On october 2021 i converted gift card from ZEST MONEY to purchase iphone in flipkart. but unfortunately i cancel my order i cant receive any product from flipkart. i just contact and inform to zestmoney to cancel my gift card voucher i mentioned all the related documents through mail. they replied me to cant cancel the gift card once activated and you can purchase any other product within year. But im not interest to buy any other products, then i told so please cancel all gift card voucher. i send lot of mails to zest money. one day they inform me to ask Flipkart. im also inform to flipkart they told ask zest money. every month minimum 5-6 times to put the cheque and charge 295/- for cheque return charge. from Nov 2021 to till now i pay minimum[protected]/- then they call repeatly and give torture. then this missing EMI was reflect in my CIBIL. It affect my future loan process and my carrier. so please kindly help me to cancel my gift card voucher and clear my CIBIL . I hope and received positive feedback from your side ASAP. thanking you

I had paid my electricity bill through gpay on June 27 but today July 6th my money got deducted automatically rs1146 for auto pay for electricity bill which I had already payed through gpay they are not refunding my money plzz refund my money i have attached proof

I have paid my emi on 05/08/2022 and yet the zest money had deducted ecs charges of 6000 from my bank for insufficient funds for autodebit.There were insufficient funds because I had paid the emi.

I have an issue with auto debit, as they mentioned in the app, the will response within 1 minute but I tried an hour they not ready pick my call, if I have to mail i will get response on my next due date, all the issue will not explained via mail, need an immediate call response regarding my auto Debit issue this is very serious, I'm not going to lose even 1 rs extra in my account, I'm not an Richest man!

My pan card number link another account please remove the account