ZestMoney Complaints & Reviews

Jul 08, 2022

ZestMoney Customer Care's response Dear Yogesh,

Greetings from ZestMoney!

As we understand, the EMI has been debited even after making the early payment for loans Id: AW39Z9A11156.

We apologize for the inconvenience in this regard.

However, We would like to inform you that the team will refund the double debited amount to your registered bank account within seven working days.

Your patience and understanding in this regard are highly appreciated.

Please feel free to reach out to us anytime for any further assistance. We will be happy to assist you.

We are assuring the best of our services!

Regards
Team ZestMoney

Jul 08, 2022

ZestMoney Customer Care's response Dear Manohar,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan status is updated as written off, which means that the loan was settled with the one-time offer where the minimum payment was made towards the loan, due to which the lender will not provide the NOC for the loans which are closed as a written off instead of closed.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Arpita,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Muzammil,

Thank you for reaching out to us.

As I understand, you want to change your registered details on the profile.

I want to inform you that at ZestMoney, certain things cannot be changed once entered, and they are as below:

1 - Income and employment details.
2 - Date of Birth/Name
3 - Address
4 - Aadhaar and PAN details
5 - Gender
6 - Profile picture

Unfortunately, your application has not been approved by our system at this time, we are sorry to disappoint you.

Credit limit approval depends upon several risk criteria: Credit report, timely re-payment of EMI, all the information provided by you, and many other factors.

However, at ZestMoney, customers can re-apply after 90 days. Hopefully, we will be able to help you with your loan requirements in the future.

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your credit limit is frozen due to the API risk and the same will be in a frozen state until the 1st of October 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your credit limit is frozen due to the API risk and the same will be in a frozen state until the 1st of October 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Omar,

Greetings from ZestMoney.

Thank you for writing to us! Hope you and your loved ones are healthy and safe.

In reference to your email, you are concern is regarding the cancellation of personal loan id: C658EF363868.

We really apologize to inform you that your personal loan cannot be cancelled as your loan is in the active stage.

Also, please be informed that as per the ZestMoney policy, the loan amount gets disbursed within 3 working days(weekends, and public holidays don't count) from the date of activation.

We really apologize for the inconvenience caused to you.

Please feel free to reach out to us for any further assistance as we are always there to give you the best possible resolution.

Assuring you the best service!

Sincerely,
Team ZestMoney.

Jul 09, 2022

ZestMoney Customer Care's response Dear Kishore,

Greetings from ZestMoney!

We can understand that your concern is regarding the cancellation of the loan ID: 45257ZAA7244 and EJ90T2A16799.

We tried reaching you on your registered contact number, but unfortunately, we couldn't get through as the number was switched off.

Further as per the update from our relevant team for the loan ID: 45257ZAA7244 the order was confirmed and the product was delivered to you due to which we will not be able to cancel the same from our end.

However with regards to the loan ID: EJ90T2A16799 we would request you to please let us know your preferred time and date so that we can reach you and assist you in a better way.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Saloni,

Greetings from ZestMoney!

We are glad to know that your issue has been resolved from our end.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Rupsha,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Please be informed that your credit limit is in a frozen state due to the API risk issue until the 26th of July 2022, hence you will be able to transact post 26th of July 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Rohit,

Greetings from ZestMoney!

As we understand, you are concerned regarding the refund of the loan ID: 52E[protected].

As I can check in my system your refund amount is credited to your bank account on[protected] and UTR- AXISCN[protected].

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney.

Jul 09, 2022

ZestMoney Customer Care's response Dear Lakshmipathi,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: 037C4A280C25.

At ZestMoney, once the voucher is activated, it cannot be cancelled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

We regret any inconvenience this may have caused.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Lakshmipathi,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: 037C4A280C25.

At ZestMoney, once the voucher is activated, it cannot be cancelled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

We regret any inconvenience this may have caused.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Deepika,

Thank you for reaching out to us.

As I understand, you are concerned regarding the NOC for the closed loan ID: C[protected].

We will definitely get the NOC for you.

Please be informed that we are working on your request and you will receive the NOC within 15 to 30 working days.

Assuring you the best service.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Abhishek,

Greetings from ZestMoney!

We can understand that your concern is regarding the voucher pin and codes.

We have gone ahead and retrigger the codes and pin for the loan ID: DBF9B371CD4A, 04FBE43FB9B4, hence the same will be shared to your registered Email ID and contact number within the next 24 hours of time.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney