ZestMoney Complaints & Reviews

My pan card number link another account please remove the account

ZestMoney customer support has been notified about the posted complaint.

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Dear ZestMoney Team

Loan ID: AW39Z9A11156

I've manually paid the last EMI (3rd) of ₹ 5044 on 5th July 2022. But by evening the same amount is auto-debited through ECS mandate from my account. So ₹5044 is excess paid.

Please do the needful to get refund of ₹5044 excess paid to my account.

Thanks

Yogesh Gadhave
ZestMoney Mobile No. [protected]
Email ID : [protected]@gmail.com

Aug 10, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

ZestMoney Customer Care's response Dear Yogesh,

Greetings from ZestMoney!

As we understand, the EMI has been debited even after making the early payment for loans Id: AW39Z9A11156.

We apologize for the inconvenience in this regard.

However, We would like to inform you that the team will refund the double debited amount to your registered bank account within seven working days.

Your patience and understanding in this regard are highly appreciated.

Please feel free to reach out to us anytime for any further assistance. We will be happy to assist you.

We are assuring the best of our services!

Regards
Team ZestMoney

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I, d take a loan in ZestMoney, with the account no. 92FC5C772566.

It's been more than a month since I cleared the due amount of the loan I had taken. I paid the due in the month of MAY. But yet in the month of July, it neither showed in my CIBIL report nor I received NOC for the same. Now I require a loan, and I approached the bank for the same, and the bank manager asked me to either get the loan status cleared in my CIBIL report or get an NOC for the loan I cleared.

Aug 11, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

ZestMoney Customer Care's response Dear Manohar,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan status is updated as written off, which means that the loan was settled with the one-time offer where the minimum payment was made towards the loan, due to which the lender will not provide the NOC for the loans which are closed as a written off instead of closed.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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They block my credit limit without any reason, and customer care told me that my limit will activate on 5th of july, but my credit limit is still blocked, they are fooling customers, please take action.

Aug 16, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Arpita,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

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Address: Bangalore

Team its Muzammil
I have unable to Do Rekyc For my Register No Always it's Show limit Expired If i click next page there is no Edit option to upload Of change any details

Name - Muzammill pasha
Mob no - [protected]

REKYC
NAME CHANGE
BANK DETAILS CHANGE

Aug 21, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Muzammil,

Thank you for reaching out to us.

As I understand, you want to change your registered details on the profile.

I want to inform you that at ZestMoney, certain things cannot be changed once entered, and they are as below:

1 - Income and employment details.
2 - Date of Birth/Name
3 - Address
4 - Aadhaar and PAN details
5 - Gender
6 - Profile picture

Unfortunately, your application has not been approved by our system at this time, we are sorry to disappoint you.

Credit limit approval depends upon several risk criteria: Credit report, timely re-payment of EMI, all the information provided by you, and many other factors.

However, at ZestMoney, customers can re-apply after 90 days. Hopefully, we will be able to help you with your loan requirements in the future.

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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Address: Patna

Website: Zestmoney

Why my account got frozen if I am paying my emi on time no delay in anything then also

+1 photos

Aug 16, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your credit limit is frozen due to the API risk and the same will be in a frozen state until the 1st of October 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Address: Patna

Why my account is frozen I am paying my emi on time there is no delay in emi

+1 photos

Aug 21, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your credit limit is frozen due to the API risk and the same will be in a frozen state until the 1st of October 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I am Omar Faruk Laskar. My mobile number is [protected]. My humble request is that I have wrongly requested a personal loan. I am requesting ZestMoney to cancel this request.
personal loan id: C658EF363868.

+1 photos

Aug 16, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Omar,

Greetings from ZestMoney.

Thank you for writing to us! Hope you and your loved ones are healthy and safe.

In reference to your email, you are concern is regarding the cancellation of personal loan id: C658EF363868.

We really apologize to inform you that your personal loan cannot be cancelled as your loan is in the active stage.

Also, please be informed that as per the ZestMoney policy, the loan amount gets disbursed within 3 working days(weekends, and public holidays don't count) from the date of activation.

We really apologize for the inconvenience caused to you.

Please feel free to reach out to us for any further assistance as we are always there to give you the best possible resolution.

Assuring you the best service!

Sincerely,
Team ZestMoney.

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Sir,
Many Mail done by but no Resolution done please help me
I purchace one mobile from Flipkart order id is OD[protected] but Zest Money loan disbursed Twice please find Loan Id

(1) 45257ZAA7244
(2) EJ90T2A16799

Please Cancel the Loan (EJ90T2A16799)

This Is impacting my banking CIBIL profile Mental disturbance done every time I am calling Customer Care

Aug 10, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Kishore,

Greetings from ZestMoney!

We can understand that your concern is regarding the cancellation of the loan ID: 45257ZAA7244 and EJ90T2A16799.

We tried reaching you on your registered contact number, but unfortunately, we couldn't get through as the number was switched off.

Further as per the update from our relevant team for the loan ID: 45257ZAA7244 the order was confirmed and the product was delivered to you due to which we will not be able to cancel the same from our end.

However with regards to the loan ID: EJ90T2A16799 we would request you to please let us know your preferred time and date so that we can reach you and assist you in a better way.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I was supposed to receive a refund of 566, Myntra processed the full refund of Rs. 566. Why did I only receive half of the amount when the payment date is 5th July? Why did it get adjusted towards bolt? Where is my money?
Please resolve this issue as soon as possible.

+1 photos

Jun 30, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Saloni,

Greetings from ZestMoney!

We are glad to know that your issue has been resolved from our end.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I requested many times to deactivate my zest money account but till now they won't do...If they don't close my account i will complaint in RBI..
Mail-id : [protected]@gmail.com...

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I had opened account in zest money app. And also submitted documents for autopay setup. It taken 2days but also it was not verified. When i contact to customer service, they said, your signature in NACH mandate is cross done by you, so please delete that mandate and submit new mandate with straight signature. And I had done that.
Today is 15th day, till now it was deleted .
So please solve my issue as early as possible.
Thank...

+1 photos

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Address: ZestMoney(Camden Town Technologies Pvt Ltd), Ground & 3rd Floor,Indiqube Celestia, Site No. 19 & 20, 1A Block, Koramangala,Bengaluru, Karnataka 560034

Website: www.zestmoney.in/?utm_source=googleads&utm_medium=cpc&utm_campaign=brand-search-ads&gclid=CjwKCAjwzeqVBhAoEiwAOrEmzTKqGNXe4l_kihGoJV8mi_Hl8LIE6Vvee-UeZZugxTMgALnxec1KIhoC4VcQAvD_BwE

My account is Frozen for 2+ months. I've been paying my bills on time so I contacted customer care twice and both the times the agents had no idea what was the reason. They said it'll be resolved soon but I had to wait for around 2+ months with no resolution. So I thought about emailing them and they revert back by saying that they do not have any record of my registered email! I have proof of both which I'm attaching.

+2 photos

Aug 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Jun 29, 2022

Updated by Rupsha1 The reason 801 complaints are showing resolved out of 1083 is because they are marked resolved as soon as you post them they are marked resolved! WOW!!! Great way of resolving the issue!!!

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Rupsha,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Please be informed that your credit limit is in a frozen state due to the API risk issue until the 26th of July 2022, hence you will be able to transact post 26th of July 2022.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Dear Sir,
Good day,

I Rohit Munjal, has done shopping from Nykaa fashion & Myntra
The refund was issued as follows
1. Nykaa fashion, 29th may, amount -Rs168.
2. Nykaa fashion, 06th june, amount -Rs198.
3.Myntra, Loan amount Rs.4765 has not been closed the refund was issued by the myntra about more than a week ago
You can see its almost more than a month to some of the refunds and the loan has not been closed yet .
The times i have mailed to the customer support I don't remember that now, the reply i recieved always is we are working on this on daily basis, just a copy and paste message. I am frequent buyer from online apps, but this type of things i am facing first time in my life.

Thanks & Regards
Rohit Munjal

+3 photos

Aug 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Rohit,

Greetings from ZestMoney!

As we understand, you are concerned regarding the refund of the loan ID: 52E[protected].

As I can check in my system your refund amount is credited to your bank account on[protected] and UTR- AXISCN[protected].

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney.

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Address: Bangalore koramangala

Plz cancel zest money Amazon voucher loan

+1 photos

Aug 13, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Lakshmipathi,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: 037C4A280C25.

At ZestMoney, once the voucher is activated, it cannot be cancelled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

We regret any inconvenience this may have caused.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Regards,
Team ZestMoney

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Address: Bangalore

Without knowledge Amazon pay voucher I'd activate plz cancel voucher

+1 photos

Aug 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Jun 28, 2022

Updated by Lakshmipathi AP Zest money Amazon loan voucher I'd activate plz cancel

Jun 28, 2022

Updated by Lakshmipathi AP Plz cancel Zest money Amazon voucher I'd loan

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Lakshmipathi,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: 037C4A280C25.

At ZestMoney, once the voucher is activated, it cannot be cancelled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

We regret any inconvenience this may have caused.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Regards,
Team ZestMoney

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Website: Camden down technology

I have zest money using more than six months, first three months working fine after I am facing ecs related issues last two months.amount detected from my a/c more than 5000 rupees. I have paid last emi June 6th and I got two ecs returns charges June 5 of rs 1500 something and June 6th 2900 something and last month 1500 something. I got some amount to my account for emergency purpose now that money has deducted for ecs return.customer care not responding properly and mail also. Still not getting resolution from zest money and iam the sales person in retail as sales person not suggest to customer buying products using zest money. It's is a worst compare to other finance.other finance ecs charge is low comparing zest money. I want my refund for second ecs return amount because this amount received for emergency purpose.

Aug 16, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

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Address: bangalore

Hi,

I have closed my loan on May 25th, 2022. Loan ID: C[protected].
Initially, when I contacted the customer support to issue my NOC they told me wait for 30 days. I have waited patiently and today (27th Jun, 2022), I tried contacting them again, now they are saying I want to wait another 30 days.

It's totally unfair. and am able to see many complaints regarding this. why an reputed company is cheating their customers with timeline.

@zestmoney- I need my NOC ASAP. I have already waited patiently. Please do the needful.

Aug 16, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Deepika,

Thank you for reaching out to us.

As I understand, you are concerned regarding the NOC for the closed loan ID: C[protected].

We will definitely get the NOC for you.

Please be informed that we are working on your request and you will receive the NOC within 15 to 30 working days.

Assuring you the best service.

Regards,
Team ZestMoney

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I have paying my EMIs in time, but there is a shortfal rec-ach rtn ctrazorpay through which money is debiting from my account. But I want to know about this regards in details. How much money will be charge for shortfal charge.

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ZestMoney customer support has been notified about the posted complaint.

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I always thought zest is very good and promising to their users but when I tried first time they show how bad and fraud they are. I bought a voucher code of worth 18000, which include Amazon voucher of worth 15000 and Flipkart voucher of worth 3000. But still i didn't receive any type of voucher from zest side. It's been more than a month i called customer care many time, everytime they promise me to send my voucher code on my registered mobile number and on my gmail id which is [protected]@gmail.com but customer support also made there promise. So it's a request please send my voucher code on my registered WhatsApp number which is [protected]. I am strictly saying pls send my voucher code on my what's app which I mentioned.

Aug 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ZestMoney Customer Care's response Dear Abhishek,

Greetings from ZestMoney!

We can understand that your concern is regarding the voucher pin and codes.

We have gone ahead and retrigger the codes and pin for the loan ID: DBF9B371CD4A, 04FBE43FB9B4, hence the same will be shared to your registered Email ID and contact number within the next 24 hours of time.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 28

Pan card remove the account

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Double emi pay

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Didn't receive NOC despite clearing the due

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Block my credit limit without any reason

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Reactive Issue from 1 year

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Regarding account gets frozen and not working

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Regarding account frozen

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Regarding the cancellation of personal loan

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I purchase one mobile from Flipkart but Zestmoney loan Imposed Twice

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ZestMoney - Refund not received

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Customer care complaint

Autopay setup deletion

Account Frozen for 2+ months

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Regarding refund and Loan closure

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Amazon voucher loan

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Amazon pay voucher

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Multiple ecs returns

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Delay in issuing NOC letter

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Shortfal rec-ach rtn ctrazorpay

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Voucher code fraud/scam from zest

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