ZestMoney Complaints & Reviews

Dear team,

I have make all my payments timely till now and there are some running loans too
And now my account is showing as Frozen.

Kindly re-activate the account

Thanks

Regards.
Bittu Kumar

Hello,

A loan account from zestmoney has been wrongly reported to CIBIL and is not being rectified instead of repeated followups. I took a loan from zestmoney for 39, 999 and cancelled it immediately. Even then there is an overdue of 833 marked on my cibil report.

Loan ID: DXDEL[protected]Incred)

I have also raised a dispute on Transunion CIBIL.

Dispute ID: cds[protected]

I have contacted the customer care numerous times via email regarding this same issue but it hasn't been resolved. Kindly do the needful at the earliest and get it resolved as soon as possible. I will take legal help and send a notice to the company if my CIBIL report is not rectified within the next 30 days.

Hi,

I have purchased one Amazon voucher card worth of 4317 and I got confirmation mail but my voucher details not get till yet, no of times contacted with customer support team of them and they don't giving me a proper answer and asking me to wait another 48 hours, they guide me to put a mail and i did same but there is no reply of that .

Registered mail id: [protected]@gmail.com

I had generated amazon voucher, but i don't received any voucher or pin.

My name is Kiran Cherukuri. I have been paying zest money loan EMIs manually since 6 months as the ECS mandate with bank is not working. Also this june month i have made emi payments within due dates of 5th and 6th and after 10 days I have preclosed the 6 out of 7 loans tgrou manual process in the zest money app. But they charged ECS return charges by sending emi debit request to bank for completed payments. This is so stupid from banks end. Atleast they should inform about ECS process will begin this month and not to continue manual payments. I demand my ECS Charges of Rs. 4, 720/- collected in fraudulent manner.

These loans are pre closed and i pay before due time
I have requested zest money many times for NOC but zest money not provide NOC and not update my CBIL,
these loans are shown active and high impact loan. Due to which my Qabil score is getting worse.

history of noc request:
4 march-by gamil-(noc request id-079321)
5 march-by call(noc request id[protected]
8 june-by call(noc request id[protected]
20june-by call(noc request id[protected]
many request id are not written by me because i forgot it.

Loan Amount 7000, loan id-BB84150F8890 Closing Date-03.03.2022 Loan Acount no.-SL3222566
Loan Amount 3000, loan id-400C038C8CC1 Closing Date-12.03.2022 Loan Acount no.-DMI[protected]
Loan Amount 11000, loan id-CA72458A87BD Closing Date-25.03.2022 Loan Acount no.-SL3297068
Loan Amount 15000, loan id-25805DA35745 Closing Date-25.03.2022 Loan Acount no.-SL3250809
Loan Amount 8000, loan id-A5C[protected] Closing Date-04.04.2022 Loan Acount no.-SL3233519
Loan Amount 50000, loan id-286D21226C30 Closing Date-24.04.2022 Loan Acount no.-SL3436176

I ordered a product on Myntra amount 2099 and made payment through zest money but order was not placed and declined by Myntra due to payment failure but zestmoney is saying they transferred the payment to Myntra and Myntra saying they didn't transfer the money they blaming each other zest money has started my emi and not cancelling it why should I pay emi that amount i not used

Hi

A closed loan is showing as active in my cibil report (attached screenshot). This loan was closed in the month of Jan 2022.

This loan was issued by Cred in Dec 2022 via Zestmoney.

I have already issued a complaint with Zestmoney regarding the same. But, there has been no resolution it has been a month already. Again and again zestmoney support keeps on saying that this will be resolved without a tat.

This keeps on hitting my cibil score every month when score is refreshed. Also, it is showing 5 months delayed payment (screenshot attached).

For Jan, Feb, March, April and May. Where as loan account was closed in the month of Jan 2022.

Loan account number is mentioned in the attachment.

I am looking for a fast resolution on this as this is effecting my CIBIL score every month.

I need this to be corrected in my CIBIL score and shown that there is no delayed payment.

Please help ASAP.

My self Diwakar Gautam I have purchased a amazon voucher on Zest money of Rs 8351 on 15/06/22 which is approved but I have not received the voucher code and pin yet
An error occurred when click on generate voucher that "your voucher is ready and will email shortly "
it's passes 7 days time but I have not received my voucher pin yet Rs 8351 is already deducted from my credit limit
I already contact customer support team it says that voucher pin will email within 24 hours but it passes more longer time than usual, I have urgent need of voucher
Please approve and send that voucher as soon as possible
Email- [protected]@gmail.com

My name is damerla Deekshitha I have purchased a flipkart voucher on Zest money of Rs 15890 on 13/06/2022 which is approved but I have not received the voucher code and pin yet. I have mailed to customer support team but they didn't respond.

I purchased a product from Flipkart through Zest Money EMI payable for 12 months since October 2021 for Rs. 925.55/-. I have paid 925.55/- since December 06, 2021 till May 05, 2022.On May 27, 2022 as the product got some issues the item was refunded for full amount of Rs. 9940/- and the amount got settled with Zest money and the loan got closed. So I’m eligible to receive the refund of 925.55 x 6 (The EMI I paid to zest money since December 2021-May 2022) for Rs. 5553.3/-. Even though being a very good and valuable customer, zest money is doing a scam by not refunding the money.On May 27, 2022 I received an email from zest money that refund has been processed and will be credited back in 7-10 business days.So the 10 business days from May 27, 2022 ended on June 10. On June 13 after checking with my bank I contacted zest money and they were very rude that they disconnected my call. Then I called again and someone on the line told me that a ticket has been raised and will be resolved in 24-48 hours .So the 48 hours time ended on 15th and still didn’t hear from them.So I called them again and another girl on the line asked me to email [protected]@zest money about my greivance with screenshot of refund confirmation email.I did that and still I didn’t receive any replies.Then on 16th I called them again and someone on line told me that the ticket is under process and will be resolved in 24 hours. And again on 17th I contacted them and it was the same response again and then I asked for supervisor call back.The associate named Yash told me I have arranged the call back and you will receive in 24 hours.Today it’s 18th 9.00 P.M and still no one called me like that.So I called them again and I was transferred to a supervisor by some associate and the supervisor name is Dhileep Kumar and he is again asking me to wait for 3 days.So from May 27, 2022 it has been 22 days now I haven’t even received any response from any one from zest money.Still he has not called me and when I call them they’re disconnecting my call.

I purchased a product from Flipkart through Zest Money EMI payable for 12 months since October 2021 for Rs. 925.55/-. I have paid 925.55/- since December 06, 2021 till May 05, 2022.On May 27, 2022 as the product got some issues the item was refunded for full amount of Rs. 9940/- and the amount got settled with Zest money and the loan got closed. So I’m eligible to receive the refund of 925.55 x 6 (The EMI I paid to zest money since December 2021-May 2022) for Rs. 5553.3/-. Even though being a very good and valuable customer, zest money is doing a scam by not refunding the money.On May 27, 2022 I received an email from zest money that refund has been processed and will be credited back in 7-10 business days.So the 10 business days from May 27, 2022 ended on June 10. On June 13 after checking with my bank I contacted zest money and they were very rude that they disconnected my call. Then I called again and someone on the line told me that a ticket has been raised and will be resolved in 24-48 hours .So the 48 hours time ended on 15th and still didn’t hear from them.So I called them again and another girl on the line asked me to email [protected]@zest money about my greivance with screenshot of refund confirmation email.I did that and still I didn’t receive any replies.Then on 16th I called them again and someone on line told me that the ticket is under process and will be resolved in 24 hours. And again on 17th I contacted them and it was the same response again and then I asked for supervisor call back.The associate named Yash told me I have arranged the call back and you will receive in 24 hours.Today it’s 18th 9.00 P.M and still no one called me like that.So I called them again and I was transferred to a supervisor by some associate and the supervisor name is Dhileep Kumar and he is again asking me to wait for 3 days.So from May 27, 2022 it has been 22 days now I haven’t even received any response from any one from zest money.

I applied for a Amazon Gift card code of 6700 rupees about 4-5 days ago.after complaining so many time till now i didn't get the voucher code

I’ve got 45000 credit unlocked but not showing and can’t complete bank details it’s loading same page again n again

Due to the misguidance of all center guy, I applied for the loan and I don't need any loan please cancel my loan application as u already sent mail to the help desk. Please cancel this or else unwanted amount n debt I have to pay.

My Name Is Dheeraj
I Have Applied For Personal Loan On 7th Of Jun And Got Activated On 8th Of Jun
They Disbursed In Closed Bank Account Because My Old Registered Bank Account Was Closed So I Requested To Update My New Bank Account After 5 Days Account Got Updated On 13th Of Jun
As They Promised We Will Disburse The Amount In New Bank Account But Now No Response From Their End

My zestmoney complaint reference number is RE: Wrong payment update [ ref:_00D6F1P9tq._5002xS0msS:ref ].
Its more than 2 months and still my is not solved

Hi, I applied for zest money emi of 12500 and it's approve as 2 coupon code of Amazon voucher but when I tried to use it shows invalid why is this as I can see almost 50-60% of people are facing the same issue why they are not able to fix it rather than doing advetisment of TV and other platform why don't they focus on the issue they are just making us fool all the time please help me on this
With regards
Bharat

I have already raised a dispute for this but Zest money is not taking any action. I have already paid off my loan from past 1 year but it is still showing in my cibil report. My account number:[protected]. NAHAR

I tried to pay for my airlines ticket through zestmoney EMI offer from ICICI. When there was problem with the gateway and the transaction was not successful, but ICICI bank disbursed the amount 3 times as it is failed 3 times. And ICICI bank claims that they have disbursed this amount and I didn't used. So I request Zestmoney to refund the money to ICICI bank Amount: 11, 452 rupees (3 times) Please do the needful.