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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Oct 1, 2024

Complaints 1637

Resolved

989

Unresolved

648

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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Ghalla And Bhansali Securities Pvt Ltd
CONSUMER LOAN[protected]
Individual
[protected]
SF/WD/WO/SET/RES[protected]
35, 000I NR

Ghalla And Bhansali Securities Pvt Ltd
CONSUMER LOAN [protected]
Individual
[protected]
SF/WD/WO/SET/RES[protected]
6, 999 INR

Ghalla And Bhansali Securities Pvt Ltd
CONSUMER LOAN [protected]
Individual
[protected]
SF/WD/WO/SET/RES[protected]
10, 999 INR
These loans are not belongs to me .

Aman Jyoti Tiwari
[protected]

+1 photos

May 19, 2022

Complaint marked as Resolved

Loan has been Closed . Thanks Zest Team

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Aman,

Greetings from ZestMoney

Thank you for reaching out to us with regards to your CIBIL issue.

We have noticed that credit facility status is reflected as written off against the account[protected], [protected] and [protected] in your CIBIL report with some late payments.

Your request is forwarded to the concerned team for the correction, so I request you to wait for 5-7 working days for a team response.

If you still continue to face issues post this period, you can write to us, and we will be happy to assist you further.

Regards
Team ZestMoney

May 11, 2022

Updated by tiwari22g I dont hve any late payment u may contact to prafull regarding my Loan Details . Umnot a fraud like zest money . Ghalla And Bhansali Securities Pvt Ltd not provided any loan to me . If provided i had cloased all loan on time . Dont make customer fool

Verified Support

May 23, 2022

ZestMoney Customer Care's response Aman,

Greetings from ZestMoney!

We are glad to know that your issue has been resolved from our end. We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I have an old and regular account with credit limit more than 80000. For few days my account shown that it balance became frozen. I am unable to any further transaction.

+1 photos

Jun 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Hi, on May, 4 from account nearly 11000 change was auto debited and in March and April month the amount was auto debited. Now I cleared all EMI's now I want to refund my money which is auto debited. Kindly i request you people to refund my money and Deactivate my account

ZestMoney customer support has been notified about the posted complaint.

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I ordered laptop from mi store using zestmoney order got closed because the vendor didn't received payment but zestmoney has already activated my loan for the said order and even not replying to frequent mails on the first they told it will get refunded in 48 hrs it has been more than that now they even or not responding to any querie
Loan id 0B57722776A2

Jun 13, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Arif,

Greetings from ZestMoney!

We can understand that your concern is regarding the loan cancellation.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I ordered laptop from mi store using zestmoney order got closed because the vendor didn't received payment but zestmoney has already activated my loan for the said order and even not replying to frequent mails on the first they told it will get refunded in 48 hrs it has been more than that now they even or not responding to any querie
Loan id 0B57722776A2

Both screen shots attached

+2 photos

May 7, 2022

Complaint marked as Resolved

Not resolved

ZestMoney customer support has been notified about the posted complaint.

May 07, 2022

Updated by Alye It's not resolved till date how can you people tag it resolved with in no time screenshot still same

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Arif,

Greetings from ZestMoney!

We can understand that your concern is regarding the loan cancellation.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I haven't received the Flipkart voucher till now. It's been More than 24hrs . My system shows that "your loan approved"
But till now I didn't get any voucher code and pin in my registered email id and phone number.

Please resolve this issue as soon as possible.
Because I want to buy a product from "Flipkart saving days" offer. If the price changes, I may not buy that product because of your fault.
I also try to cancel my loan but it shows "could not cancel your voucher".
I didn't get the voucher nor allow to cancel the voucher. Whenever I called the customer care they said "sorry for your inconvenience, their is a technical issue".
It's been more than 3 days. But my issue is not resolved. Please cancel my voucher loan, I don't want it now. Loan Id -[protected]A6

Jun 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

May 07, 2022

Updated by Suvomoy Patra Could not cancel the voucher.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Atanu,

Greetings from ZestMoney!

We can understand that your concern is regarding the voucher issue for the loan ID: [protected]A6

We would like to inform you that your loan is in approved status and the same is not activated yet, hence we request you to kindly activate the loan so that we can share the pin and code related to the same at the earliest.

Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account

2. Click on the 'Get Voucher' tab'

3. View the voucher

4. Once you view the voucher, your loan will be activated.

To view your voucher please follow the below steps:

1. Please log in to your account at the ZestMoney website.

2. Click on the EMIs option

3. Click on loan ID(Ongoing loan)

4. Click on View voucher(top corner of the page).

Note: The view voucher tab is not available in the mobile application, please use the below link to view the voucher on the desktop website:

https://app.zestmoney.in/authentication?isSignup=false

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I met with a fraud of 50000 on dated 03 April 2022 from my zest wallet and then it started showing me EMI for that amount in the app. I filed cyber complaint against the fraud and reported the matter to zest and they replied that they will not deduct emi till the cyber crime case solved and will earse my loan from CIBIL. But now they are increasing penalty to that emi every day. So i had to pay that EMI because I don't want my CIBIL to get affected. Zestmoney [protected]@zestmoney.in is not replying to my emails and [protected]@zestmoney.in too not replying. Every time their executive asks about fraud but not give a single solution. Once they put me on hold for 50 minutes and I had to disconnect the call. I told them that I want to talk with senior most person and they said he will call back in 4 hours but 4 days have passed and not a single call back came. They are saying on call that they will return my money but not writting this on email even I am continuously asking for it. I want my money back.

+5 photos

ZestMoney customer support has been notified about the posted complaint.

May 06, 2022

Updated by devendra931997 Loan ID : 6FCB7A3F2AC8

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Devendra,

Greetings from ZestMoney!

We can understand that your concern is regarding the Fraud related issues.

We sincerely apologize for the delay in response and we regret the inconvenience caused.

Please be informed that we have stopped the auto debit request for the loan ID: 6FCB7A3F2AC8 until further notice, as the investigation is in progress and we will revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards
Team ZestMoney

May 09, 2022

Updated by devendra931997 Despite the stop of Auto Debit my account was showing 560rs penalty for one day which I paid along with the EMI. What is the point of stopping auto debit if you are raising penalty for non payment of EMI and you already told that it is not necessary to pay the EMI till investigation is in process. It has been more than one month passed but my loan is not cancelled till now. Every time you give same response that we will revert with update at the earliest.

May 15, 2022

Updated by devendra931997 (DATE - 15 MAY 2022) Not resolved till today more than 40 days passed

May 20, 2022

Updated by devendra931997 Date - 20 may 2022. Zestmoney executive declared that it was a fraud and they also named the person who had done this fraud. But zestmoney is not refunding my EMI and not cancelling the loan

May 26, 2022

Updated by devendra931997 (DATE - 26 MAY 2022) NOT RESOLVED. ZESTMONEY PEOPLE TOLD ME THAT "YES IT WAS A FRAUD" BUT NOT REFUNDED MY MONEY AND ALWAYS HOLDING MY CALL FOR MORE THAN 30 MINUTES AND NOT REPLYING THAN I HAVE TO AGAIN CALL AND CONVEY THE WHOLE FRAUD HISTORY TO OTHER EXECUTIVE AND EVERYONE IS MAKING THEIR OWN STORY AND NO ONE IS REFUNDING MY MONEY.

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

Website: www.zestmoney.in

I'm relatively new to Zestmoney and I got an automated call on 4th May reminding me of my EMI. Since I'd already activated autopay, I was confused as to why this reminder. Nevertheless wanted to check up with customercare. Searched for Customercare and called the first number that was listed. They asked me for my registered mobile number and OTP for verification and unfortunately I shared it. To my horror I realised that I got conned. They bought a voucher via Amazon for 6000 something & 19669 respectively. I immediately called the actual customercare number and asked them to block all further transactions. To my horror the next day, I get yet another email saying that my loan of 50000 has been sanctioned! In spite of calling them the previous day and asking them to stop all Activity! I immediately filed an FIR at the Cyber cell and also tried calling customer care again, but in vain! I went to the bank asking them to stop payment for the transaction and they said that Zestmoney has to give me their approval for that! Kindly help!

Jun 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Ambika,

Greetings from ZestMoney!

We can understand that your concern is regarding the fraud related issues and we are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

I would like to inform you that your profile has been blocked temporarily, preventing further loan creation in your ZestMoney account.

I have raised the request to stop the debit until further notice, we will be connecting with you to discuss some more details in this regard.

Rest assured, we will try to close the complaint as soon as possible.

Sincerely
Team ZestMoney

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I applied for zestmoney credit and got 39000 credit limit but after 3 days it says that my application didn't pass all checks.
I emailed zestmoney but no reply. Even I got a mail mentioning my limit . It is really unprofessional for a credit company.

Jun 17, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Rafijul,

Greetings from ZestMoney!

Thank you for writing to us with the screenshot.

As we understand, your concern is regarding the approval of the credit limit application.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney

Unfortunately, your application has not been approved by our system at this time.

Credit limit approval depends on several qualifying criteria like your credit report, timely re-payment of EMIs, the information provided, and additional factors.

At ZestMoney, customers can reapply after a 90-day period. Your application will be freshly reassessed.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Regards,
Team ZestMoney

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Address: Gumati, Tripura

I used zest money for the very 1st time and it was smooth I bought two products both are from myntra the amount was also not so big one loan 8024A7447727 has 3 emi and i paid 2 and yesterday was the last emi date and another is 7F02F28E5078 this also had the last emi yesterday but none of the emi was deducted from my bank account nor they gave me any permission to clear the loan with online payment, their website showing that auto payment method is on but no emi was deducted please help me beacuse of this they will charge me more money and their customer care number and email is fraud I emailed 3 times no reply from them

+1 photos

May 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Debayan,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We are glad to inform you that your both the loan ID's 8024A7447727 and 7F02F28E5078 has been closed and updated in our records successfully, hence you can view the changes in app for your reference.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I had opened account in zest money app. And also submitted documents for autopay setup. It taken 2days but also it was not verified. When i contact to customer service, they said, your signature in NACH mandate is cross done by you, so please delete that mandate and submit new mandate with straight signature. And I had done that.
Today is 15th day, till now it was deleted .
So please solve my issue as early as possible.
Thank you

Jun 13, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Sameer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Would you be kind to confirm your registered contact number and Email ID with us so that we can have the same review and assist you in a better way.

We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

I created a voucher of amount rs.4165 from zest money but now more then 10 hours passed my voucher is not generated I was going to use that limit for a specific deal but now that product is gone.
Please help and resolve my issue thanks and regards.
Contact detail is [protected]@gmail.com.

+2 photos

Jun 11, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Akash,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your concern is regarding the voucher issue for the loan ID: 9024D4B66655.

Please be informed that your loan is not in active status, hence we request you to kindly follow the steps mentioned below.

Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account
2. Click on the 'Get Voucher' tab'
3. View the voucher
4. Once you view the voucher, your loan will be activated.

To view your voucher please follow the below steps:

1. Please log in to your account at the ZestMoney website.
2. Click on the EMIs option
3. Click on loan ID(Ongoing loan)
4. Click on View voucher(top corner of the page).

Note: The view voucher tab is not available in the mobile application, please use the below link to view the voucher on the desktop website:
https://app.zestmoney.in/authentication?isSignup=false

Regards,
Team ZestMoney

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Address: 23/11 PARDESHIPURA, INDORE

Hello,
This is gourav nigam i ordered one phone from relince digital thorugh zest money and it got cancel but my is still running, and the amount is huge as 25000 please help me to stop this emi.

ZestMoney customer support has been notified about the posted complaint.

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Dear sir i got the voucher code and voucher pin which i created on flipkart it was received on my mail and on whatsapp but i changed the phone so all the data is deleted from my old phone i am your customer care I have been calling the number continuously to get my voucher code and pin back but no data is being given to me, you are requested to provide me the voucher code and voucher pin again

Jun 10, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Daniel,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Issue regarding two same amount of loans issued for one order which was placed on Flipkart and order gets cancelled by me on Flipkart got refunded for one loan disbursement another loan amount still showing as to be pay

Here you can find Loan ID 195BA58A01G1
Which is still not cancelled yet loan.

Please do needful and cancel the order

Jun 11, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

May 06, 2022

Updated by B Mani patnaik Issue resolved, thank you

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Mani,

Greetings from ZestMoney!

We are glad to know that your issue has been resolved, hence thank you for the confirmation.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Hai sir,
I placed an order in Flipkart on 14.4.2022 for an amount of Rs 4461 but in flipkart app the order has got failed due to technical error but in ZestMoney my loan got activated for 3 EMI, Due to no order placed, again I place the same order for Rs 4461 this time order got placed and now the ZestMoney activated the other loan for 9 EMI, But in flipkart only one order got placed on 14.4.22 by ZestMoney, no other notification or order ID has not been created on 14.04.22 in flipkart, due to technical issue in flipkart app ZestMoney loan got activated without order confirmation, I clearly verified with flipkart customer support team that there is only one order got placed for Rs 4461, so please kindly make sure to cancel the another loan which has not placed any order for Rs [protected]@ 3 EMI

Thanks & Regards
K.TAMILARASAN
[protected]

Jun 18, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Tamilarasan,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Loan ID: 605ZT312B242, since no order is placed for the loan.

We regret the delay in the response and further updates. However, our team is working in an expedited manner to get this resolved for you.

The issue is already escalated from our end to the concerned team and they are following up on this constantly.

We appreciate your patience and request some more time to analyze and provide you with an efficient resolution.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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I want to order a watch so created a zestmoney voucher. I liked a different watch. I haven't redeemed the voucher So I want to cancel it. I have been tried to contact them for 4 days. They aren't even replying to mails.

Jun 17, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Pradeep,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan is in approved status and the same is not activated yet, hence we will go ahead and cancel the same from our end at the earliest.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I had one study loan from zestmoney they have submitted completely wrong loan date start and closure date and this caused my cbil score reduced.
I need help on this.
Kindly correct this. I see a negative account in Leger which is wrong i had closed my loan on time.

Jun 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

May 05, 2022

Updated by RABEENA TASLEEM Kindly call me on this

May 05, 2022

Updated by RABEENA TASLEEM I have mailed them but they have not responded so far

May 05, 2022

Updated by RABEENA TASLEEM No update so far, from anyone from zestmoney support team.

May 06, 2022

Updated by RABEENA TASLEEM No update, how do i escalate this?

May 07, 2022

Updated by RABEENA TASLEEM Kindly assist me

Verified Support

May 09, 2022

ZestMoney Customer Care's response Dear Rabeena,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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R

RABEENA TASLEEM

May 5, 2022

No update so far still waiting .

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

I was shopping from giva website. i went through check-out page and selected zest pay. the payment didn't went through and order was not successful still zest money is now showing a transaction of 1500 in my account

its second time this guys are trying to cheat money.

earlier they deducted twice money for one emi and returned the money after 15 days.

+1 photos

ZestMoney customer support has been notified about the posted complaint.

May 04, 2022

Updated by ashuamri this image shows zest transaction time at near to 8. and other image shows my cod order at 8 32. which i did after the zest failed transaction

May 04, 2022

Updated by ashuamri actual cod order. half an hour after zest failed transaction.still they are showing 1500 as a new transaction

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

I did not receive my Amazon voucher codes worth Rs.44000 after the EMI got approved and the amount got deducted from my credit balance.A zest support personnel in twitter told me that the issue would be resolved in 24 hours, which it hasn't.I wanted to purchase a smartphone on Amazon using this EMI.I cannot wait on this voucher codes anymore and I've asked the support person to cancel the application several times since I have not received the voucher codes yet.I have ordered the phone already using other means and I'm not in need of this EMI anymore.I don't want to pay EMI for Rs.44000 unnecessarily.Since they are unable to provide the voucher codes I need them to cancel the loan application ASAP and restore my credit balance.

+1 photos

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