ZestMoney Complaints & Reviews

May 04, 2022

ZestMoney Customer Care's response Dear Suman,

Greetings from ZestMoney!

We can understand that your concern is regarding the CIBIL Issues.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 24 - 48 hours of time, so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Shubham,

Greetings from ZestMoney!

We can understand that your concern is regarding the loan cancellation.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney.

We understand how important this issue is and your frustration is completely justified. We have already forwarded your concern to the relevant team and we are in continuous talk with them, so that we can fix the issue related to your loan cancellation at the earliest.

We request you to please allow 3 - 5 working days of time so that we can revert with an update.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 17, 2022

ZestMoney Customer Care's response Dear Shubham,

Greetings from Zest Money!

As informed earlier, please find the UTR number AXISCN[protected] for the refund of the downpayment of Rs. 17.147.

We apologize for the inconvenience caused and appreciate your patience. Hope this resolves your issue.

You can write or reach out to us at [protected] for any further assistance.

Regards,
Team Zest Money

May 04, 2022

ZestMoney Customer Care's response Dear Swaraj,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: A19915485FAF.

Please be informed, that at ZestMoney, once the voucher is activated, it cannot be canceled.

Please accept my deep apology for the inconvenience caused to you due to this.

However, the voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Flipkart site.

Your kind understanding and co-operation are highly appreciated in this regard.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best services.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Laxman,

Greetings from ZestMoney!

Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: 91A52BC30733 and 8A3D53058583.

At ZestMoney, once the voucher is activated, it cannot be canceled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

If in case you feel that the vouchers are not generated by you, then we would request to please raise a complaint to the cybercrime and share the copy of complaint with us, so that we can have the same review and assist you in a better way.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Kowdi,

Greetings from ZestMoney!

We can understand that your concern is regarding the loan cancellation for the loan ID: 91695CC8218C

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We deeply regret the trouble you are currently facing with regards to issue with Zestmoney which led you to write in the consumer forum channel.

We kindly request you to share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

May 04, 2022

ZestMoney Customer Care's response Dear Prasenjit,

Greetings from ZestMoney!

We can understand that your concern is regarding the voucher codes and Pin.

Please be informed that the voucher code and pin has been generated from our end successfully and the same has been sent to your registered contact number, hence we request you to kindly have the same review and revert us with the confirmation at the earliest.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Aishwarya,

Greetings from ZestMoney!

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Please be informed that your account has been deactivated as requested by you. An account once deactivated cannot be activated again, nor can a new account be created with the same details.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Rakesh,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID: B41CD54A521B.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

At ZestMoney, once the voucher is activated, it cannot be cancelled.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on the Amazon site.

We regret any inconvenience this may have caused.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Hitesh,

Greetings from ZestMoney!

We can understand that your concern is regarding the bank details change request.

We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have raised a case ID 08493856 for your reference, hence we request you to kindly have the same review and share the details mentioned on email so that we can proceed further accordingly.

Looking forward on hearing back from you.

Regards
Team Zestmoney

May 04, 2022

ZestMoney Customer Care's response Dear Zubair,

Greetings from ZestMoney

As I understand, your query is regarding the closure of the loan ID: 49CA0C068439 in your CIBIL.

We are really sorry for the inconvenience caused.

Your request is forwarded to the concerned team please wait for 5-7 working days for team response.

If you continue to face issues post this period, you can write to us and we will be happy to assist you further

Regards
Team ZestMoney

May 04, 2022

ZestMoney Customer Care's response Dear Samanvitha,

Greetings from ZestMoney!

Thank you for writing us! Hope you and your loved ones are healthy and safe.

We appreciate your patience and are always eager to assist you!

As we understand, you want to cancel your Flipkart Loan ID: E7A694BD40ED

At ZestMoney, the loans are activated once the customer views the voucher. The loan applications are created by the customers, not by ZestMoney.

Therefore, we are sorry to inform you that we would not be able to cancel your loan is currently active.

Further, the merchant can not be changed either.

However, the voucher is valid for 1 year. You can use this voucher to purchase millions of products from Flipkart.

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best services.

Sincerely,
Team ZestMoney.

May 04, 2022

ZestMoney Customer Care's response Dear Kunal,

Greetings from ZestMoney!

As we understand, your query is regarding you have not received the voucher codes for loan ID: 00905E419F51.

Please be informed that your voucher codes and pin has been triggered from our end and you will received the same to your registered contact number. Once received kindly revert us with the confirmation so that we can proceed further.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney