ZestMoney Complaints & Reviews

Apr 17, 2022

ZestMoney Customer Care's response Dear Jaydeep,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your query is regarding the Amazon Loan id: 7D3A6A836509 for which you have not received voucher code and pin.

We regret any inconvenience this may have caused.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Apr 17, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 17, 2022

ZestMoney Customer Care's response Dear Deepika,

Thank you for reaching out to us.

As I understand, your query is regarding viewing the voucher against your loan ID: 8B8BE5866C5D.

Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account
2. Click on the 'Get Voucher' tab
3. You will receive the vouchers via email and WhatsApp (number registered with ZestMoney)

To redeem the voucher in your wallet, please follow the steps listed below:

1. Log in to the Lifestyle account and choose the Gift card option to redeem the voucher by adding it to the wallet.
2. Choose 'Add gift card'
3. Enter the gift card number and the pin
4. Click on 'Add gift card'

Additionally, you may also redeem the voucher via the checkout page, by choosing the 'Add gift card option'.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney.

Apr 17, 2022

ZestMoney Customer Care's response Dear PENTA,

Greetings from ZestMoney!

As I understand, you are concerned regarding the NOC for the closed loan ID: Q6M417M56R1F.

We have received the update from our relevant team side that NOC will be given in 30 working days.

Once again, please accept our sincere apologies for the delay.

We request you to kindly wait for the given time frame.

You can reach out to us at [protected] or [protected]@zestmoney.in for any further assistance.

Assuring the best service!

Regards,
Team ZestMoney

Apr 17, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney