ZestMoney Complaints & Reviews

Address: Bengaluru, Karnataka

Dear Team,

This is to inform you that on 7th April my Zest Money account someone has taken loan as Amazon voucher and redeemed 1, 84, 713 without my knowledge and consent. This gift card/voucher has already been added to another account. PFA screenshot for your reference
I have already send complaint mail regarding this on the same day and informed to Zest Money customer care also. But still now I didn't get any response from Zest Money. I have registered a cyber crime case on the same day regarding this at Cyber Crime Station, Kerala.
Request you to cancel the vouchers and loan ASAP.

+1 photos

ZestMoney customer support has been notified about the posted complaint.

May 24, 2022

Updated by Bijith PC Yet to receive any updates from Zest Money team. Awaiting to resolve the complaint.

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Address: Nazeema’s, Neerchal, Kannur - 670003

I had taken a loan from Zestmoney. I have been paying them on time. I have never missed any payment. This is evident in my bank statement and payment history. However, on checking my cibil report I could see that Zestmoney incorrectly updated the payment I made in Feb as not received/delayed.

This has brought my cibil score down and my credit card applications got rejected.

I need damages from Zestmoney for loss of reputation and mental issues I faced.

Muhammed Shihaz

May 13, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Shihaz,

Greetings from ZestMoney!

Thank you for reaching out to us with regards to your CIBIL issue.

We understand your concern is regarding the loan ID: A4759399D123 from the lender Piramal Capital which has been reflected delayed payment in your CIBIL report for the month of Feb 2022.

We are really sorry for the inconvenience caused.

Your request is forwarded to the concerned team for the correction kindly request you to wait for 5-7 working days for team's response.

If you still continue to face issues post this period, you can write to us and we will be happy to assist you further.

Regards
ZestMoney

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I was constantly being sent link to pay my emi dated 05/04/2022 of 2489+(883 fee) rs.
It was supposed to be deducted automatically by e-mandate. Since it didnt happen, i payed the amount manually. Heres the link they keep sending.
https://zestmoneyemi.ubona.com/ZSmYyYWQ0N

After which the auto deduction also happened. Now, i have payed the amount twice. I want my refund but theres no way you can reach out to zestmoney executives. I tried calling on the helpline number but theres no response as music keeps ringing and the call eventually drops. I even mailed them but there is still no response. Zestmoney seems like a big fraud to me. Theres no customer care or anything of that sort. Highly disappointed and i am planning on lodging a complaint for that.

May 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: [email protected]

My credit limit was block before last 2 month .I am not able to apply a loan .I have send a lots of email on your email address. Please solve it .it's important for me.

May 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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R

Rifan Riza

Apr 15, 2022

I’m FATHIMA My account has been blocked for 10 dasy more than a year now. I have made repeated requests to unblock. Nothing has happened. I have cleared all my 9 dues on time. I would like to know the reason for blocking my account and would like to know if I will be eligible for a loan again. My phone number [protected] plz contact me

Reply

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Website: [email protected]

I made a payment towards my zest emi of 1240/- on 03/03/2022. But it did not reflect in the app even after 10 days. When called and asked them to check, i got disconnected by the agent 3 times. I sent an email with the proof for payment and i get a call from complaints team nimesh on 24/03/2022. He checked and sent a confirmation email that they have received the payment. Now it is 09/04/2022 i get a message saying my credit score is impacted due to this loan not being repaid. I am calling the zest customer care continuously and nobody is ready to answer what is happening. I have sent back to back emails seeing for help. But nobody is bothered and my credit score is getting impacted due to this. I need help from somebody to sort this issue.

+4 photos

May 19, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Shreyas,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Would you be kind to share the latest bank statement with us, where the amount is reflecting so that we can have the same review and assist you accordingly.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

I have been charged with EMI Bounce charges for already paid due.Due amount was 266 and bounce charge amount levied was somewhere above 500.I Don't understand the reason why bounce charge was levied on 14th March while the ECS approved auto-debit was to be done on 05th March.First communication regarding this issue was given on 16th March and mail with evidence of Bank passbook was sent on 21st March.Inspite of that, the issue is not yet solved and levied bounce charge was successfully transferred to Zestmoney.

Iam tired of calling customer service and complaining to them on levied charge and dreaming on closed ticket.

I want to know if there is any RBI Regulations to charge financial services for debiting money from the borrower or standing instructions on auto-debit being not being executed on time.
In my case 5th March was auto debit / bill due date and bounce charge levied on 14th March.Exactly a week of working days was delayed.

May 20, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Sasank,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Thank you for sharing the bank statement.

We have forwarded your concern to the relevant team, and they are working towards the same. Hence please allow some time so that we can revert with an update at the earliest.

We apologize for the inconvenience caused.

You can write or reach out to us at [protected] for any further assistance.

Regards,
Team ZestMoney

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I have paid my 2 EMI Rs. 409.14 and Rs. 809.7 mannually on dt. 06.04.22 due to not auto debit having sufficient balance in my account. Again Zestmoney debit these 2 amonts from my account on dt. 07.04.22 again they charge Rs. 88.04 as ACH RTN charges.
Kindly refund my these amounts.

+2 photos

May 20, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I paid my first Emi on the 5th of April Amount of rs 6678 manually since i was waiting for the amount to be get auto debited but they dint debited the amount on that due date so i paid manually to avoid late charges but again on the 7th of April they have debited the same amount of money from my account please take quick action on this matter and do the mandatrory things needed to be done This is first that i have borrowed money from this app and iam facing these worst experience

+2 photos

Apr 8, 2022

Complaint marked as Resolved

The amount dint got reflected in my ac till now

ZestMoney customer support has been notified about the posted complaint.

Apr 08, 2022

Updated by Manju Sangma The issue has not been resolve yet i havent recieved the money till now

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Manju,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

Would you be kind to share the latest Bank statement with us so that we can have the same review and assist you in a better way.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I have called, mailed and even chat with their virtual support but my issue is still pending

So my loan is now active but i did not received my gift voucher code and pin

Please help me

May 20, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Deepak,

Greetings from ZestMoney! Thank you for writing to us.

As I understand, your query is regarding the voucher code and pin against your Amazon loan ID: 273B17612154

Your voucher code and pin has been shared with the registered email ID (email). Please check your Inbox or Spam folder for the same.

However, If you are unable to find the voucher codes and pin in your Email, you can also check on WhatsApp number registered with ZestMoney.

To redeem the voucher in your Merchant wallet, please follow the steps listed below:

1. Log in to the Merchant account and choose the Gift card option to redeem the voucher by adding it to the wallet.

2. Choose 'Add gift card'

3. Enter the gift card number and the pin

4. Click on 'Add gift card'

Additionally, you may also redeem the voucher via the checkout page, by choosing the "Add gift card" option.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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D

Deepak rajawat ,,

from Delhi, Delhi

Apr 8, 2022

I did not received please share
Stop harassing your clients like this.

Reply

's reply, Apr 9, 2022

Zest Money Customer Care Helpline Number 7866879839

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I have already paid my emi due on 5th April and again amount has been deducted from my account today (7th April) . please check and acknowledge the same and return back the deducted amount as soon as possible.

Mobile number : [protected]
Gmail: [protected]@gmail.com

+1 photos

May 10, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Apr 08, 2022

Updated by Mohan Sabarish Please provide update one this.. And don't close this as resolved until I received the amount

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Mohan,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Hi I am Shameem I had a Zest emi loan on a Flipkart voucher i had payed my emi advancely on 4th April that is this month but now i have seen that my amount have been autodebited again that is i had payed the amount and now the money had been gone from my bank again so i need to know what is this about. I had like 2 emi payments whithout my knowledge so, Kindly return the extra emi amount that has been auto debited.

Apr 15, 2022

Complaint marked as Resolved

They had made the refund.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 12, 2022

Updated by Muhd Shameem My registered email ID is [protected]@gmail.com

Verified Support

Apr 17, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney

We are glad to know that your refund has been credited back to your account. Hence please let us know if you require any further assistance.

Regards,
Team ZestMoney

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I am using zestmoney since oct 2021. I have taken loan and also repaying it in timely manner.No such defaults in payment still my account is showing frozen.if i am paying it in time and have also cleared 1st loan amount then y did u freeze my account.I was trying to purchase items last week and it was getting declined stating that you are not eligible. if i am able to see my credit limit then y can't I take loan now.CUstmer care PPL ask me to share Screenshot of app and website still no resolution..Very bad service.Even u have blocked me in accessing customer care no.I have emailed so many times still no response from you. I have emailed nodal officer as well still no resolution given to me. if you fake ppl by showing credit limit and can't use it then I think there's no use of availing zestmoney services.

May 11, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Harshali,

Greetings from ZestMoney!

We can understand that your concern is regarding the credit limit issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Dear zest money team

Loan id 5069CB5FBA24

Morning I've manually paid my EMI of ₹ 2675.00 on 7th April 2022. But by afternoon the same amount is auto-debited through ECS mandate from my account. So ₹ 2675.00 is excess paid.

Beneficiary: CTRAZORPAY
UMRN Number: KKBK[protected]
Amount: Rs.2, 675.00
Transaction date : 07/04/2022
Thank you for banking with Kotak Mahindra Bank.
Regards,
Kotak Mahindra Bank Ltd.
This message was sent by the System :07/04/2022 13:50

Please do the needful to get refund of ₹ 2675.00 excess paid to my account.

May 18, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Aravinthkumar,

Greetings from ZestMoney! Thank you for writing to us and sharing the screenshot.

As we understand, your query is regarding the EMI amount which is debited twice for the loan ID: 5069CB5FBA24.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have forwarded your request for the refund to our concerned team and we will get back to you as soon as we receive updates from their end.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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I have paid my EMI by manually (Upi payment) on 6th April 22 and clear my dues. Again Loan amount for same EMI was debited from my bank account. I contacted zestmoney customer care they told me money will be credited. But i didn't got any refund credited to my bank account.

+2 photos

May 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Girish,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have created a case ID for you related to your query regarding double debit issue and we request you to kindly have the same review and share the details that we require in order to initiate the refund from our end.

You would have received an Email from our end in the form of Case, hence we request you to kindly revert to the same case ID for the further assistance.

Case ID: 08297879

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I already paid the ZestMoney emi on due date but still they debited the emi amount again

ZestMoney customer support has been notified about the posted complaint.

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Loan Id 7C4B2563EA90 was applied from your account without your concern. The loan is Insured by digit & the policy number is D[protected]

When I saw the EMI reflecting on my zest account, I called customer care and addressed the issue & they have asked me to give a complaint in cyber cell.

I made the complaint immediately and mailed the copy to zest money. I didn't get any response from zest money yet
Neither they reverted on the mail nor they arranged a called back as promised.

Please look into the issue at the earliest.

My mail Id is umarmohamed.[protected]@gmail.com
Please arrange the call back ASAP

Thanks!

May 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Mohammed,

Greetings from ZestMoney!

We can understand that your concern is regarding the fraud issue for the loan ID: 7C4B2563EA90

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow us with sometime so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Dear zestmoney

As I raised issue here for auto debit not working, I had to pay April month 3 EMIs manually on 6th but late fees imposed on 2 EMIs remine EMI amount (extra) debited again.
I will share Loan IDs here
26A14946A362 & 26D70432D1D these both EMIs were paid on 6th manually but imposed 250 late fee on each loan.
29A[protected] this EMI also paid on 6th manually but again EMI amount debited on 7th.
Please do needful refund my money as soon as possible.

I enclosed payment receipts of all 3 EMIs and penalties imposed on 2 EMIs and 1 extra debited recept

+3 photos

May 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Manibhushan,

Greetings from ZestMoney!

We can understand that your concern is regarding the late fee charges and double debit issue. we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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I am recently took gift card voucher in Zestmoney Rs. 3020.00 to using Flipkart (Loan id: 5F8F1DD8A793) . That process is over, after used in Flipkart, they didn't supply that product to me. Now they returned that amount to my gift card again, now the problem is I don't have gift voucher number and pin. Can you please share both to my email.

Also, I need one more favor. Can please change this voucher to Amazon. Because Flipkart sellers not trustable, past 15days I am keep fighting with them.

May 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Soumy,

Greetings from ZestMoney!

As I understand, your query is regarding the voucher code of your Flipkart voucher loan ID: 5F8F1DD8A793.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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As I raised issue here for auto debit not working, I had to pay April month 3 EMIs manually on 6th but late fees imposed on 2 EMIs remine EMI amount (extra) debited again.
I will share Loan IDs here
26A14946A362 & 26D70432D1D these both EMIs were paid on 6th manually but imposed 250 late fee on each loan.
29A[protected] this EMI also paid on 6th manually but again EMI amount debited on 7th.
Please do needful return my money

Issue closes without resolvation. Literally cheating with customers

+3 photos

May 9, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Apr 07, 2022

Updated by B Mani patnaik Complaint has not been resolved yet but marking as resolved for all complaints.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Manibhushan,

Greetings from ZestMoney!

We can understand that your concern is regarding the late fee charges and double debit issue. we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Hii zest money...I would like to submit a complaint regarding fake account linked to my pan..so after downloading the app when I entered my PAN no...its showed a error that the PAN is already linked to another account..so kindly shut down such fake account on which loan is taken on my pan no...

Regards,
Saksham Nagori
[protected]

May 18, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 36

Zest money fraud with Amazon Vouchers

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My credit report incorrectly updated

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I am paid emi but they are showing not paid in there app.

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Credit limit blocked

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Credit score impacted even after payment was made

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Regarding Levied EMI Bounce Charges

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EMI debit twice for two different EMIs

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Amount got debited twice

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Voucher not received for Amazon pay

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Two times money has been deducted in single month

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EMI auto debit and made payment

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My zestmoney is blocked since past 4-5 days

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Double the time amount debited

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Paid Dues but same amount debited again from bank account

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Iphone

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Zest Money Amazon pay

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Extra emi debited

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I need to get the Voucher pin

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Imposing penalties

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PAN used by unknown.person

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