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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Oct 1, 2024

Complaints 1637

Resolved

989

Unresolved

648

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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ZestMoney reviews & complaints page 40

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Dear sir
I already paid installment of due amount 990rs on 4th March and again rs 1240rs for the same due amount with 250 rs penalty.
But it is still showing due.
I am sending this complaint with the attached account statement kindly resolve my issue.
Thank you

+2 photos

May 7, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: Bengaluru

For this month emi these guys have deducted double amount .

After several mail and calls i am forced to complaint this.

They stopped responding to my mails after a time.

Please refund it back.

You guys fine customers for delay.

after seeing instagram and google i found that you have been looting lots of customers money through this way.

+2 photos

May 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Ashutosh,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney.

Would you be kind to share the latest bank statement with us where the double debit of your EMI amount is reflecting so that we can have the same review and assist you in a better way.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Not kyc pach open

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I contacted the zest money support team multiple times requesting the NOC for two closed loans. The two consumer loans are still active in CIBI. Why should I beg you guys to get a NOC?

Apr 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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My zest money mobile number is [protected]. Why you deducted twice .

+1 photos

Apr 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I got 27800 of credit limit but when i try to create a voucher it shows sorry we’re unable to approve your application right now please help me

Apr 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: Noida

I've made a full payment of the due amount on the account, however, noc has not been provided yet and I'm keep getting calls from the agent to make payment.

ZestMoney customer support has been notified about the posted complaint.

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Address: Bangalore

Hello Team,

I brought Air Tickets via Zest Money on Mar 9th 2022 (Loan ID : A6M97085222E) . Then in about 2 hours, I was scare and thought to pre close my loan. I clicked Loan Pre closure and used the UPI where it gave me a Scan code . I did the payment using Google Pay and payment was successful. The transaction timed out and My Money is not reflected in the Loan page and still says loan due of 15k .

I reached your chat support 10 times and all you do is scam people by saying "Thank you for reaching us"

Screenshots :-
1) Google Pay where I successfully paid Rs 15320(8th March )
2) My Loan ID Balance showing due of Rs 15320 (9th March)

+2 photos

Mar 9, 2022

Complaint marked as Resolved

It was my mistake that I did not check my account closely . The amount was refunded after failed transaction

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Thank you for the confirmation!

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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Address: Kalamboli

I want my refund... we didn't expect that from you.. understand

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I have to change my account holder name in bank details plzz help me

+1 photos

Apr 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I paid All My Loan Amount On time In zest Money.

Since 10 Months... My Account Is blocked
When I login Shows Not Meet Eligibility Criteria, Try After 90 Days...
Since 10 months It shows.. Please Resolve This ASAP.

Registered Email - [protected]@gmail.com

+1 photos

Apr 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I need my refund, no response from zestmoney help team of my mail, call, please respond atleast

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I got approved for 40000 limit in zestmoney
And I request for 33000 flipkart voucher and I think I get it
But now i don't know where to find it

Apr 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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On 07th march 2022, my Zest money Account was hacked and vouchers worth 113862-- rupees was transferred to someone's Amazon account without my permission.
Immediately after the fraud happened I reported it to zest money. According to their customer care executive I reported it to cyber cell and near police station also and I shared the petition details with Zest money.

But still zest money is not cancelled the stolen vouchers from my account and I need to pay the EMI amount every month.

Today happened this cheating. So the person who stole my vouchers may be can't purchase anything that time.

But Zest money team is not interested to cancel the loan immediately. They said our internal cyber wing will investigate the issue and share the details with me soon.

I am requesting you to cancel the loan activated without my permission and find the person who stole my money.

+1 photos

Apr 13, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

View replies

A

Avinashdwi

Mar 22, 2022

Share ur mobile number

N

nsrpani

Mar 31, 2022

can you share your mobile number. For me also happened same. 35600 converted into amazon voucher without my knowledge and not able to redeemed as someone already redeemed. Did you got any solution from zest or cyber crime?

A

Ajay Rocz

Jun 18, 2022

Someone Hacked My Zest Money Account And Tack 113862 rs voucher Code Amazon without My Permission

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This thread was updated on 5th March, 2022
Auto debit is not working and i am now about to be chargerd late fee.
My account has 30 times the amount needed to debit every month. That is very much sufficient balance.
The pay emi cannot ve used because it says auto debit in progress but nothing is happening and it is making me a late payer.
This is not my fault and is zestmoney's fault.
Please help

+1 photos

Mar 7, 2022

Complaint marked as Resolved

[email protected]

ZestMoney customer support has been notified about the posted complaint.

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My emi due date is 5march 2022 they deduct there ammount but till they show thi work in progress.and the same amount show

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Address: zestmoney.com

Website: zestmoney.com

Zestmoney emi deited 2 times for single month .

ZestMoney customer support has been notified about the posted complaint.

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Dear team bhavesh lukhi my register mobile number with zestmoney [protected] I hve received limit of 100000/- and I m creat amazon voucher of 50000/- then voucher received I was applied 2nd loan 50000/- loan is active but voucher not received. There is 1st emi all ready I m paid last 5th march. Zestmoney can't response about my loan plz help me.

Apr 12, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Mar 07, 2022

Updated by Soni@1234 Here sent some pics zestmoney is irresponsible company not proper ans.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Hii, Loan amount of INR 8877 has been debited from my account but not updated in zest money dashboard. Not getting reply on mail & not receiving calls either. Please help

Apr 7, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Dear ZestMoney Team

Loan ID:[protected]AF8

I've manually paid the last EMI (3rd) of ₹ 6906.99 on 5th March 2022. But by evening the same amount is auto-debited through ECS mandate from my account. So ₹ 6906.99 is excess paid.

Please do the needful to get refund of ₹6906.99 excess paid to my account.

Thanks

SIVAKUMAR P
ZestMoney Mobile No. [protected]
Email ID : [protected]@gmail.com

+1 photos

Mar 11, 2022

Complaint marked as Resolved

The refund of ₹6906.99 is received on 11-MAR-2022. Thank you for the wise response and action.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

ZestMoney Customer Care's response Dear Sivakumar,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit for the loan ID:[protected]AF8

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

We have forwarded your concern to the relevant team and they are working towards the same, hence please allow 3 - 5 business days of time so that we revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.
Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Mar 10, 2022

Updated by Sivakumar290 No update after 3days.

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