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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Oct 1, 2024

Complaints 1637

Resolved

989

Unresolved

648

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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ZestMoney reviews & complaints page 41

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Address: Bengaluru

Website: www.zestmoney.com

I was constantly being sent link to pay my emi dated 05/03/2022 of 1785 rs.
It was supposed to be deducted automatically by e-mandate. Since it didnt happen, i payed the amount manually. Heres the link they keep sending.
https://zestmoneyemi.ubona.com/ZSmYyYWQ0N

After which the auto deduction also happened. Now, i have payed the amount twice. I want my refund but theres no way you can reach out to zestmoney executives. I tried calling on the helpline number but theres no response as music keeps ringing and the call eventually drops. I even mailed them but there is still no response. Zestmoney seems like a big fraud to me. Theres no customer care or anything of that sort. Highly disappointed and i am planning on lodging a complaint for that.

+1 photos

Apr 7, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: Bangalore

Website: Www.ZestMoney.com

Hello emi has been paid and again auto debited without any prior information so it has been paid twice adjust it to the next month or else will have to lodge a complaint against it

+1 photos

Apr 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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While adding aadhar card number to verify the account I am getting an error which says that I am already link to another account how do I rectify this, and as far as I know this is the first time I am attempting to apply for zestmoney

ZestMoney customer support has been notified about the posted complaint.

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In my CIBIL report I have a amount of 5, 00, 000 loan amount from incred financial services. When I called them, They said that it was requested through Zest money.

I never took this amount of loan from Zest money. I tried reaching out to the Zest cibil dept, but unable to reach.

Zest Customer Id:[protected].

In my Zest money account the amount available is only 1, 52, 000 which was less initially, it gradually increased.

This means that the Zest money took 5, 00, 000 from incred and provided me only 1, 52, 000.

When I have not received any loan amount of rs 5, 00, 000 then why is it showing in CIBIL report. Please help me with this.

Apr 6, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your issue has been forwarded to the concern team and they are working towards the same, hence please allow few more days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

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Address: ZestMoney(Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

Customer ID - #9449E9F046A5.
I mistakely generated the voucher codes for flipkart orders. & now it is showing I need to pay EMI on next month. please cancel these voucher codes. I dont want to buy anything right now.

Please cancel my voucher code in Flipkart. I will not use these voucher codes.

Please cancel my both voucher code. Thanks
Name : Krishna Kishore Parasaram
Phone no : [protected]

+1 photos

Mar 3, 2022

Complaint marked as Resolved

Why automatically done as Eesolved ??

ZestMoney customer support has been notified about the posted complaint.

Mar 03, 2022

Updated by krisha uquie Please cancel the voucher as soon as possible

Mar 03, 2022

Updated by krisha uquie Same status no improvement

Verified Support

Mar 05, 2022

ZestMoney Customer Care's response Dear Customer,

Thank you for writing to us.

As we understand, you would like to cancel your Voucher Loan ID 9449E9F046A5.

At ZestMoney, once the voucher is activated, it cannot be cancelled. We understand that this is an inconvenience and are genuinely sorry for this.

The voucher is valid for one year. You can use this voucher to purchase any of the millions of products available on merchant Flipkart GC.

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney

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K

krisha uquie

Mar 3, 2022

Please remove emi for me as soon as possible

M

MS Dreams

Apr 21, 2022

By mistake I have been activated flipkart voucher from zestmoney and now I want to cancel my voucher please cancel my voucher
Name. SUDHAKAR M
Contact.[protected] [protected]

Want to cancel my loan vouchers of flipkart from zest money - Comment #3987522 - Image #0

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Address: 169/2, Tegharipara Road, Nabadwip

I am found that, last two months ZestMoney wrong reporting in CIBIL report. Rs. 276.00 showing outstanding in CIBIL in your Account No. xxxx2053. But I have no dues with Zestmoney. I have paid all the EMI before due date. My last EMI dues on 5th Nov 2021 but I paid on 1st Oct 2021. Now Zest Money shows in CIBIL that Rs. 276.00 late payment. This dues impact in my CIBIL Score. Please remove the account from my CIBIL as soon as possible.

+2 photos

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[protected]: My Name is Sanjoy Dey
Got Credit Limit 10000rs but cannot purchase amazon voucher since long
Lots my friend facing same issue at the time of purchasing voucher limit got exhausted .

Apr 8, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

Thank you for reaching out to us.

As I understand, your query is regarding the credit limit block which is showing exhausted while applying for the voucher loan.

We are sorry for the inconvenience caused to you.

In this case, I request you to log in to your account (on the desktop website and mobile application) and check the status of your credit limit on both.

If you find any discrepancy between the mobile application and desktop website or your credit limit is reflected as exhausted, then please share the screenshot of the same (Desktop website and Mobile application), which you are able to see on your website.

I am sorry for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

If you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Awaiting your response.

Regards,
Team ZestMoney

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Address: Koramangla Bangalore

Hi,
I want to loge a complaint against Zestmoney and to be honest they are the biggest fraudsters, scammers and cheaters in India. My credit limit was 23000rs and I ve taken two loans of Amazon gift card voucher and for which I was paying respective emi's as well and last year June 2021 I lost my sister due to Covid and the same as been notified after some time to Zest money as well and that was one of my most heartbreaking days. still when things become better for me I have cleared my loans even before time I have foreclose my loans so that I can re-use my credit limit again but these fraudsters blocked my credit limit and this is seriously pathetic and I want to appeal to everyone who all are using Zest money app please don't pay their outstanding loan because they will block your credit limit when you clear your loan and don't even download this app

Apr 2, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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For the merchant i.e. Abuggy.com:

I want to cancel my order #1429AY
which has been placed on your website but the product has not been shipped yet and now I don't want to buy that product anymore as I've already got the same product via a different channel.

For the Zest:

The merchant where i used zest i e. Abuggy.com
Is not willing to provide me with the cancellation order email and they've blocked/restricted me on their social accounts namely instagram and Facebook.
They're not replying in form i.e. facebook, whatsapp, emails, calls or sms.

I had ordered ny order on 12th of February
And it is still unfulfilled that's why i wanted to cancel the order but they are not Letting me contact them at any way.

And the due date is on 5th of March but the product has not even been shipped yet and now I don't wish to get this product.

Please check all this and please cancel this loan effective immediately.

Apr 7, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Feb 26, 2022

Updated by Nirvel Kaur Check these out

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Nirvel,

Greetings from ZestMoney!

Thank you for writing to us.

We understand your query regarding loan ID:9B9164AE8A87 is yet to be resolved, and we are sorry for the delay.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

Rest assured your query will be resolved at the earliest.

Assuring you the best services.

Regards,
Team ZestMoney

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Unable to verify aadhar

+1 photos

Apr 3, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Unable to verify my Aadhar on Zestmoney

+1 photos

Feb 24, 2022

Complaint marked as Resolved

Ok

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Recently I have availed Flipkart voucher codes from zest money application by mistake I didn't use the voucher codes anywhere I can't pay the EMIs could you please cancel them.

Note I didn't use them

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Dear Sir
It's been more than 40 days since I am following up with Zestmoney for cancellation of Fraud Amazon Gift cards issued on my name.I have not availed single coupon.all coupon was delivered to fake Email id by Zestmoney.Now they are saying I have to repay the outstanding amount which is around Rs.164000.I have mailed Zestmoney so many time but they are just not responding.I registered my complaint with cyber crime but no outcome as of now.I don't know how to deal with stubborn of Zestmoney.I am thinking to go conser court.Because Zestmoney knows it's fraud transaction.

Mar 31, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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I paid 3 EMIs for a loan of 20000 on[protected].
Even though the amount was deducted, it's not updated.

+1 photos

Feb 23, 2022

Complaint marked as Resolved

They forwarded my query to tech team and my issue was resolved.

ZestMoney customer support has been notified about the posted complaint.

Feb 21, 2022

Updated by Kartik Gurung Since I've paid Rs. 8057/- already, I should NOT say 0/9 emis pending.
Kindly update 3 EMIs for loan ID: C4AC4F98DFB5

Feb 21, 2022

Updated by Kartik Gurung I am yet to get a resolution and I don't, I'll be reporting Zestmoney for scam.

Feb 21, 2022

Updated by Kartik Gurung if I don't*

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have reviewed your query and we would like to inform you that your payment for the amount of Rs.12447/- has been updated in our records and the same is updated for the month of August 2022.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I've raised a ticket with your customer support team on this issue and haven't heard back from them (Ticket No. 1148707). Because of this captcha error in the aadhar linking screen im unable to avail the credit limit. I've been trying to do the same from past 3 days and the captcha always fail. I was asked to send an email to the [protected]@zestmoney.in email id with the screen recording of the issue, but haven't heard back from the customer support with any solution. Also the on call customer support blamed it on the aadhar kyc and said it is not fixable from Zest Money! This issue is happening inside a page within zestmoney not in the kyc form but the customer support is trying to escape the responsibility by lying on the call!

Apr 5, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

On 01 Feb 2022 a loan is generated autometically without my knowledge in two parts 50, 000 & 21, 000 and that amount is converted in Amazon gift card.

2. Then, I call to customer care regarding this issue, they tell me once the voucher generated then it will not be cancel and you have to redeem it.

3. And when I try to redeem I got to know that the voucher is already redimed by any unknown person.

4. A complaint is lodge by me of this to cyber cell and zest money. I had called too many time to zestmoney to know the details of redeemer but after long time on 15 Feb 2022 they give only name and emailid of reedemer. How I search to Redeemer. No detail o[censored]RL I want to know how this loan is generated.

5. So, I requist you to immediately deactivate my account and close that loan account

6.my account is [protected]

My Loan ID: 1A5CBC614319, 83FE4BAB4A68 with immediate effect close my loan other wise we move to consumer forum

Apr 7, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow few days so that we can revert with an update at the earliest.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I purchased a voucher of Amazon of 5000 from zest money on[protected].At that time I got a message that I will receive voucher code via email.but I didn't receive any emails till today.i contacted the helpdesk several times but I didn't receive any positive response. Now I should pay the loan back with getting the voucher code.pls do needful.my loan id is 2E6628A96D64.

Mar 31, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Akash,

Greetings from ZestMoney!

Thank you for writing to us.

As I understand, your query is regarding the voucher code for the loan ID: 2E6628A96D64.

We are really sorry you had to deal with this situation.

I have forwarded your request for the same to our concerned team and we will get back to you as soon as we receive updates from their end.

If you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Rest assured your query will be resolved at the earliest.

Assuring you the best services.

Regards,
Team ZestMoney

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Address: Bangalore

I want to cancel my gift card vouchers due to some problems and issues and lost my job so I can't pay, please kindly accept my request as soon as possible and fast, hope you understand
Thanking you

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Feb 19, 2022

Verified Support

Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney

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I want to cancel my vouchers because, Voucher are not use full for me.

ZestMoney customer support has been notified about the posted complaint.

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On 14/02/22 8:21 PM a loan of Rs. 3000 -/- was approved by zest money to shop from lifestyle offline store. But I have not received voucher code and pin yet from Zestmoney. Please provide me my voucher code and pin so that I can shop from lifestyle and use my 3000 loan.

Feb 16, 2022

Complaint marked as Resolved

I have got my voucher codes now

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are glad to hear that your issue has been resolved, hence please do let us know if you require any further assistance.

Regards,
Team ZestMoney

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